All SelfCommunity Reviews

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User Profile

Christian

Verified reviewer

Retail, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

An native and proprietary Social Commerce plat. that merges ecommerce and social networking in one .

Thanks to this Social Networking technology integrated in an Headless Ecommerce, we can gain an extension and greater liveliness of the Zero Party Data available thanks to data analysis coming from users spontaneous actions, such as lifestyles attribution and social networking activities.

PROS

The Social Networking technology gives an extra boost in terms of retention thanks to its push notification technology. Furthermore the product pages can be enriched by the direct storytelling of the producers and made dynamic and "alive" by the participation of the customers, who feel more engaged.

CONS

It would be very advantageous to have, among the marketing tools, an even more extensive version of email marketing analytics (eg. open-ratio, CTR, etc.) allowing us to save on the external marketing automation service costs.

User Profile

Francesco Valerio

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Excellent experience and worth buying

Very useful both when creating and managing a new community. Very intuitive to use and totally customizable for your scope or goal. It was easy to implement and customize, the free trial allows you to test the final experience. The assistance was always punctual and precise.

PROS

Ease of use and implementation, possibility to take advantage of a free trial, uniqueness and customization of the platform, direct and exclusive access to the marketing data collected.

CONS

I have no cons to report. The usage and implementation was pretty quick and easy and the assistance was a great help when I needed it.

Anonymous

51-200 employees

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Comprehensive and modular solution for any requirement

PROS

The platform, while giving a comprehensive set of out-of-the-box functionalities, has resulted very modular in allowing the integration within other ecosystems. While providing a front-end layer of their own, the solution has shown itself to be perfectly suitable for operating also as a headless platform.

CONS

Even though the platform allows for the inclusion/integration of any kind of external tool managing video content, I think that amplifying the own platform'stools of handling the upload and fruition of video content would be key for the future.

Reason for choosing SelfCommunity

We chose to proceed with SelfCommunity due to its out-of-the-box coverage of most of our business requirements and the optimal availability and quick-response of both the development team and the business team.

Gastone

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

SelfCommunity enable us to grow a proprietary Brand Community

It fit very well with our overall digital strategy and enable us to apply a segmentation strategy and personalize community content and features accordingly. Onboarding was easy to roll out, team roles were quickly organized and activated. We were basically effective from day one.

PROS

Customization and ready to use Social Network based features. The platform let us to personalize every aspect of our Brand Community: from look&feel to content and user management rules, from community features to communication and promotion tools. It has also powerful audience clustering tool that helped us in shaping the structure of the Brand Community at best.

CONS

It would be useful to enable, per every single user with the Admin and Editor role, push notifications for their Posts. I know they will implement it soon.

User Profile

Luca

Verified reviewer

Telecommunications, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

SelfCommunity helps build stronger game communities

We are impressed by the opportunities that it can give us in integrating social community features, tools and data in our media based portal. We need to scale user engagement and i think SelfCommunity is the perfect solution.

PROS

It really helped us to move the game experience beyond with a full range of native Social Network features that maximize game based content and user engagement. On the Admin side the management panel is easy to use and user experience is very good.

CONS

Schedule posts and manage scheduled posts still not available. They told me they are working on it to implement soon.

Reasons for switching to SelfCommunity

development on forum platform is stopped

Anonymous

2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

A platform that is helping our company develop customer focused strategies

I must say that SelfCommunity is an outstanding Platform that offered a wide array of benefits for our company. On a more specific note, I found the Social Analytics system provided by SelfCommunity to be incredibly comprehensive and customizable. It offers in-depth analyses of community engagement and user activity, allowing us to make data-driven decisions to enhance our marketing strategies.

PROS

- Powerful social analytics capabilities- Ease of building and managing an online community- Marketing tools that help us enhance our marketing strategies- Interesting member management features complete with the ability to assign a variety of user roles

CONS

So far, nothing at all in particular. I will if necessary update the review in the future.

Marco

Automotive, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Valuable service: complete and versatile platform that serves our engagement and conversion needs.

We needed to have a dedicated Android / iOS app, since most of our target group are smartphone users: SelfCommunity, besides its impressive engagement tools, offers a well-guided system to publish your own App in both main App Stores.

PROS

SelfCommunity is the perfect solution for our needs: to inform and engage leads to convert into customers. Its advanced data provisioning system is a further confirmation about the quality of the service.

CONS

It would be fantastic to have the very useful Broadcast message tool even with sending divided by clusters of users.

Pierluigi

Marketing and Advertising, 201-500 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

SelfCommunity perfectly integrate with our Marketing and Content Tools.

SelfCommunity proved to be a perfect solution for our needs: acquire new customers and improve retention on our services.

PROS

An integrated social media platform that enable us to acquire new qualified customers thanks to the complete set of integrated social and marketing tools and data.

CONS

We are missing a tool that enable us to directly create and manage sponsorship spaces in the Social Network.

marco

Information Technology and Services, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2020

A powerful Customer Engagement Platform to Integrate with our CRM Strategies and Services

Very Positive. We are expanding our range of services and starting to develop our Social Community Strategy, a powerful and valuable integration of our CRM blueprint

PROS

The tool perfectly integrates with our CRM Solutions and Services and lets us personalize every aspect of Customer Engagement Projects

CONS

To have already built-in more third-party applications integrated

User Profile

Basilio

Verified reviewer

Internet, 2-10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

A Platform that help us to develop innovative digital strategies for our business customers.

We love the tool. It is helping us in expanding our agency services and offer effective and innovative strategies to our e-commerce and corporate customers.

PROS

The Platform has strong features on community management, social analytics and related marketing tools.

CONS

Integration with other apps is still in its infancy but i know that the team is working hard on this.

Ilaria

Management Consulting, 51-200 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2020

A complete and easy to use Platform for growing customer based digital strategies

PROS

The focus on user interests / engagement and the social analytics data that can be used through the marketing tools already available in the Platform

CONS

We are stll not finding some marketing based tools that can boost more performance

Showing 1 - 11 of 11 Reviews