All Alchemer Reviews
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Jakob
Sports, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
3
Reviewed January 2022
Good survey option but lacks more advanced options
Joshua
Verified reviewer
Marketing and Advertising, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great for deploying the deep dive survey strategy created by [SENSITIVE CONTENT HIDDEN]
I use survey gizmo to execute [SENSITIVE CONTENT HIDDEN] deep dive survey strategy. It helps me do exactly that quickly, and easily. My over all experience has been a good one.
PROSWhat I like most about Survey Gizmo is it allows you to set up the exact type of survey you need, no matter how simple or complex. Then you can export the data you extracted exactly as you want it. This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it.
CONSI honestly, don't have too many complaints about this software. The only thing I believe they could do better is add more templates. It's a pretty solid platform.
Sam
Non-Profit Organization Management, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
Professional survey builder for people who are serious about surveys
We use Alchemer for everything from fun staff surveys to national research projects. There are enough features to keep both the marketing and data analysis people happy. We are yet to really dive deep into all it has to offer so there is a big future-proof buffer for what we may want to embark on in the future.
PROSAlchemer has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent.
CONSThere is a learning curve for those not used to more complicated platforms or less technically-minded people. Also, currently, you have to close surveys manually (can't make them auto-close at a set date).
Reasons for switching to Alchemer
Better features and survey-building experience, easier to create a good-looking survey
Anonymous
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2018
Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.
Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.
PROSSome of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.
CONSI had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.
edna luci
Verified reviewer
Entertainment, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
The ultimate solution for data collection and analysis
The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my Alchemer account with other apps I use at work, which has significantly improved my efficiency and productivity.
PROSWhat I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants.
CONSAlthough the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first.
Ryan
Verified reviewer
Marketing and Advertising, 51-200 employees
Used free trial
OVERALL RATING:
5
Reviewed June 2014
Excellent Tool for Ongoing Customer Feedback for SAAS
We try to make sure all initiatives at Unbounce are customer driven, so we need ways to keep tabs on customer feedback, and continually assess customer satisfaction. I initially adopted Survey Gizmo to send a one-off survey to our customers. They survey & reports were easy to set up and their support team was absolutely phenomenal (so much so, they've become a *huge* inspiration for the way we run our support team at Unbounce. They set a hiiiiiiigh bar!). The surveys we run through Survey Gizmo helps us inform our product team of product requests and UX issues, it helps our customer success team know what kinds of content we should create and how we can better support our customers, and it helps give visibility into the various KPIs we use to evaluate our team's performance. We now have several surveys that are emailed to our customers at certain milestones in their lifecycle, and the feedback we get from them is absolutely critical.
PROSEasy to use visual survey builder PHENOMENAL customer support Great integrations with 3rd party tools (Google Spreadsheets, email notifications etc.)
CONSWhen trying to edit multiple survey fields in succession, there is some animation this slows things down a bit. It's certainly no deal breaker, but I feel like I need to add a con of some sort.
Li
Verified reviewer
Information Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2017
Changes in support structure lead to abysmal customer support levels. Stay away!
The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).
CONSIn the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable).
Kyle
Verified reviewer
Non-Profit Organization Management, 1 employee
Used free trial
OVERALL RATING:
5
Reviewed June 2014
One of my favorite tools. Period.
4-5 years ago, we were looking for a more comprehensive, better tool than the ubiquitous SurveyMonkey. I found SurveyGizmo and, as a company, we've never looked back. It does all you could ever want for surveying, as do other tools. However, it's in quizzes, forms, customization and support where SurveyGizmo stands out. We are constantly building landing pages and microsites using SurveyGizmo embedded quizzes or forms, which saves us time having to build back-end databases to support them, plus offers us so much more functionality that we could realistically do ourselves. The system is consistently reliable - I don't remember any long outages, ever, even in the current environment of DDOS attacks taking down tools like this regularly. Beyond that, the support via phone and their online support system is spectacular. Quick answers, great solutions and just a fun company to work directly with. We get tremendous value from SurveyGizmo and I'd highly recommend it to anyone working in communications, marketing or research.
PROSFlexibility Comprehensive solution Modern design Customizable Great support Embeddable Does quizzes, forms, surveys and more. Reliable Consistent
CONSNone that I can think of.
Mayerly
Verified reviewer
Marketing and Advertising, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2023
The perfect solution to collect data and improve customer satisfaction
The platform is very easy to use and has allowed me to create custom surveys and forms without having any advanced technical knowledge.
PROSWhat I liked the most is the flexibility and ease of use of the platform because I was able to create custom surveys and forms with a wide variety of question options, layouts, and formats without having to worry about technical complexity. In addition, the platform allows me to distribute my surveys through multiple channels, such as email, social networks and WhatsApp, which has allowed me to reach a wider audience.
CONSThe cost of the platform is somewhat high, although it is justified by the quality of the product. Also, some of the custom reports and advanced analytics tools cost extra, which I didn't like.
Stace
Verified reviewer
Market Research, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2022
Great survey software
We use this as our back up survey software or if we need to run a survey offline. I like the fact that you can customise almost every aspect of your survey and it has a huge range of question types and the inbuilt analysis and reporting tool is great as you can customise and then just share a link with the client
CONSIt is quite expensive and although there is a free version it doesn't have many features. It would also be nice to have a better way of respondents logging in.
B. C.
Verified reviewer
Marketing and Advertising, 2-10 employees
Used free trial
OVERALL RATING:
5
Reviewed June 2014
Flexible and Powerful Online Survey Software
SurveyGizmo (SG) is a flexible and powerful tool for businesses of all sizes. The software allows for all imaginable situations being fully customizable for a variety of purposes. In addition to surveys, SG can be used to create quick training materials complete with quizzes and automatic scoring. Integrations with popular SaaS products make SG even more powerful. Above and beyond the complete list of features and functions is the excellent customer support. On par with famed customer service that one receives from online companies like Zappos, SG customer service goes above and beyond to "make things right". SG really loves what they do and they treat their customers for life. We been with them over 4 years and would highly recommend them.
PROSFull Feature Set Flexible & Customizable Excellent Customer Service Always Improving Their Platform
CONSAdvanced Features may require some training.
Mark
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
A simple but effective data gathering tool
Impressed by the useability, features, stability and pricing
PROSEase of use, quick learning curve, reliable platform
CONSData import/merge slow, support team sometimes slow to respond
Reason for choosing Alchemer
Price, features, ease of use
Reasons for switching to Alchemer
Mainly price driven
Lenni
Market Research, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2021
Starting to go downhill
Overall, we were quite happy with Alchemer at the outset but something has changed at the company and their tool and their support (especially engineering support) has been glitchy / poor. See previous comments. We don't want to switch vendors, but we may be forced to if they don't turn things around.
PROSWe chose this software based on its reasonalbe price and feature bundle. It is easy to use so non-technical people can perform many tasks associated with our research projects.
CONSIn the past year (pretty much since Survey Gizmo changed its name to Alchemer) the product has gone downhill. We've had terrible account support and frequent issues with the software. Often, an issue will come up due to a change they've applied to our account that they failed to inform us about. We have also often waited weeks for issue resolution when we couldn't afford to wait weeks. If they don't turn things around soon, we will not renew our license next time.
Reasons for switching to Alchemer
Verint was costly, had terrible account support (poor communication from account rep) and really wasn't designed for a market research agency like us.
Phyliss
Printing, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
EXCEPTIONAL! HIGHLY RECOMMEND
It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues.
PROSWe offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options.
CONSIt's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs.
Peter
Verified reviewer
Higher Education, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed November 2018
Data and statistics presented well
SurveyGizmo's best feature is the user-interface and how it displays statistics, using graphs to present clearly the outcome of the survey. We're able to present at fairly high-level meetings with SurveyGizmo. Presenting to senior staff who don't normally work with hard data is always a challenge, but the various graphs and visuals really help us to convey this. The sheer number of features and services SurveyGizmo offers is incredible, although a lot of these you may never actually use.
CONSCustomer service isn't the best. Although the help we did receive was useful and did solve our problem, it was the time it took to reach a satisfactory conclusion that was the issue. Maybe just a lack of personnel on their end. Styling of surveys can be rather tedious, with no way of being able to set a standard look and feel across all of your forms.
Luisana
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Entertainment and comfort, that's what SurveyGizmo represents.
I have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining.
PROSWhat I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.
CONSI do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2018
Used to be fantastic
I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running.
CONSSurvey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable.
Maykol
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Better organization of opinions.
I have benefited from the use of SurveyGizmo since I have managed to scale several beneficial characteristics. As they are, a better presentation of surveys related to my company, a better organization of opinions.
PROSI like SurveyGizmo mostly because of the design, it has blue and pink colors, which generates an excellent comfort when making the design a little fun. The colors that it has in the surveys are also very good, it makes the survey not boring.
CONSI have no complaint about SurveyGizmo, it is software that has behaved tailored and has made my company more and more feasible and real.
Patrick
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2015
5 stars all the way!
I really like using SurveyGizmo, it just seems so easy to use, to get around. I like everything about it - the colours, the styles, the icons and graphics, it's so easy to copy an old survey, extract what you need from it for the new one and discard the rest. All of it just seems so intuitive, whether it's adding logic to questions or creating reports from the completed responses, it's neat! Whenever I get stuck , thinking, is there a way to do this thing that would make it pretty cool for the public, then I have a look through the help pages where there's lots of examples and the answers usually already there, like they've already pre-empted my needs! The help is right there on the page where you are and once you've searched through it you're straight back into the survey again, which means that it's easy to pick up again from where you left off. I like the way the support runs too. They never give me the feeling that they'd rather be doing something else, I always feel as if they have time to spend pinging emails back and forth and having a bit of chat along the way, like real people (where did they find them! lol!) I've contacted the support probably 4 or 5 times when I've been really stuck and they've always provided me with the answer and even a wee bit more, like an easier way, or provided a couple of different options. This is one of those sites where you can see that technology IS smart and really can be used to work for you. If you asked me to sum all this up in a sentence, I'd have to say that, When I'm using SurveyGizmo it gives me the feeling that I'm going with the flow.
Chense
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
The prices should go down immediately and make them adapted.
I have benefited from its use in my work area because I have managed to obtain a more graphic response or opinion, an opinion that increases utility and greatly improves efficiency.
PROSI really like the easy adaptation that SurveyGizmo has, and also how generous it is to allow access from any device and offer the ability to create a survey using a mobile phone.
CONSI do not like the prices of SurveyGizmo, since they surpass the price and I see it as a high risk factor, it is a very expensive tool and it does not have so many innovative functions.
Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2019
Proficient Data Analytics Tool aka 'Data in a Snap'!
SurveyGizmo has allowed us to obtain collective opinions on a variety of topics--whether it was satisfaction after a training event, or a manager 360--this tool has helped us simplify the process and be leagues ahead on understanding and evaluating where we are at on a particular topic.
PROSBy far, one of the easiest surveying tools out there to use. It takes almost zero time to orient yourself to the design tool, even if you are a novice, and little time to create a survey if you have prepared questions from which you are working. You can rearrange the questions on a whim, preview the survey in test mode and invite others to do the same. The results will display in charts and graphs for a snapshot of the outcome and exports to a variety of formats for quick use.
CONSThere isn't much capability for customization for the look and feel of the survey. If you are wanted to stand on 'brand' or communicate a particular 'tone' with your survey, this will make it challenging. The .pdf export option doesn't download in an organized format - tends to be a bit all over the place.
Vigney
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Speed and efficiency in SurveyGizmo, access anywhere in the world.
The use of SurveyGizmo has greatly benefited me, since I have been able to send surveys about my company's material, from any place where I find, and receive answers instantly!
PROSWhat I like most about SurveyGizmo is the mobile phone version, since it's great to be able to create surveys using a simple phone, wherever you are!
CONSI do not like the prices that SurveyGizmo has, I think that these prices should go down a bit, it is very expensive to access high quality plans that have many benefits.
Maria
5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2018
SurveyGizmo is a very good developer.
The best thing about SurveyGizmo is the default design it offers for surveys that have not been provided with a design, the same platform offers a design that really complements each survey and makes it more fun.
CONSThey should fix some other detail in the instructions so that they are more specific and users can understand them much more, and that they have more ease in the development of ideas in the course of use.
Sai
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2017
Excellent affordable alternative to Qualtrics or other sophisticated survey software.
HIPAA Compliant. Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel. Also, lots of different question options.
CONSCustomer Service can lag. No phone # to call into when you have an issue with the software functioning properly.
Anonymous
Used free trial
OVERALL RATING:
5
Reviewed June 2014
Our Experience with SurveyGizmo
We started off doing some basic surveying, which got more complicated over time. specifically, we discovered we needed to employ very harsh disqualifying methods in order to obtain the data we needed. the SurveyGizmo API enabled us to do so easily. once the survey was completed, we purchased an online panel using the SurveyGizmo panel integration. It worked seamlessly! we were instantly approached by the panel provider as soon as the invoice was paid, and SurveyGizmo were on track the entire time, so we never felt like we are falling between the cracks. At some point, we needed to perform a survey with a very low IR (incidence rate). SurveyGizmo went out of their way to find us a panel provider which specialises in low IR surveys, and this helped us greatly in our data collection process. The SurveyGizmo support is worth noting - the team is very responsive, your case is assigned to one person who takes care of you and knows your survey and your needs. the SurveyGizmo support representative who walked us through the process (the same one over months!) was that familiar with our survey, that we received improvement suggestions from him, which proved to be very insightful! last, it's worth noting that we tried several providers before reaching SurveyGizmo, and none gave us all the above in one place.
PROSgreat support, very easy to use, programming API, great online panel integration