ActiveDEMAND vs Adobe Analytics

RATING:

4.2

(79)

ActiveDEMAND has 79 reviews and a rating of 4.21 / 5 stars vs Adobe Analytics which has 224 reviews and a rating of 4.48 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (79)
4.5 (224)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 5, 2024
April 10, 2024
Pros/Cons
  • Pros

  • The support has been great, I love the ability to chat with experts whenever i'm having an issue and the response is prompt and the advice usually solves my issue.
  • The analytics are impressive and easy to understand.
  • Cons

  • Sometimes it is difficult to talk to support through chat, ie. Trying to explain the problem, process etc.
  • I find the experience to be almost universally annoying and very disjointed.
Read all user reviews
  • Pros

  • Overall I have liked this software program so far- I am big on Customer Service and this would be a great way for us to better understand and serve our Customers.
  • Adobe has been known for catering to the creative community and continues to do so but incorporating data visual storytelling into the mix.
  • Cons

  • The cost is really the worst thing about the software. It is really expensive and if you don't take the time and effort to really learn the program, you're wasting your money.
  • This delay is very annoying. No search capability of its own exist in this tool.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos