My Experience with ACT has been great. I have spoken to support on occasion and they are very knowledgeable and supportive, and have always resolved any issues or questions I have. The one great feature of ACT is that it is on my laptop. So if I travel or the internet is down, I can still function - not so with SF.

It is very simple to use and yet very powerful. It provides me with Notes and Histories and as many fields as I need to put in data about my customers and vendors. It is linked to my phone as well as my admins data. I really cannot see running my business without ACT.

really nothing to complain about. they do updates and patches to fix any issues I have ever encountered

ACT is easy to use and does what a CRM is supposed to do: manage contacts and contact information. It is easy to create contacts, companies, links and search for them. It can be used offline which makes it extremely convenient when there is no internet access (eg: business trips). The DB will synchronize when you are back online. Another thing is that it is an off the shelf product: it does not require any development to configure.

The software lacks customizable reports and dashboard. It is extremely complicated to setup a good dashboard with the reports that you need. There is not much options or flexibility, and the display does not always end up being right (missing items). So it is not the best for sales/opportunities management.

I could not function without ACT daily.

90% of it, there seems to be some glitches with the new version but the rest is wonderful

Years worth of notes seem to be missing

Our office has been using this product since before I started. It is a solid database program and if that is all you want to do is have a large database of contacts, then this performs well.

I dislike how this is still only available for windows computers which makes communicating information in an office with both Mac and PC impossible. Also, the outlook plug in that allows emails to be synced with a contact in ACT will only link emails to the PRIMARY contact. So that means you have to manually sync that. If you are emailing over 100 emails a day, you end up either spending most of your time manually syncing contacts or just foregoing this feature. Also, you can only add 4 contacts to a company. Often times, we need to have upwards of 6-10 contacts for a company so the inability to add more is a huge issue. And since ACT isn't online, any changes made on any employee computers while not connected to the server means no one else has access to that info until they make it back to the office to sync. Which means our data is never fully up to date. There are so many problems with this software that we often don't try to take advantage of any of the other functions.

Overall very happy. Good customer service.

Easy of customization for each client. Makes it easy to update a daily basis.

Has features we would not use. Wish I could pick products we use and eliminate others.

I'm a small business owner, mostly focused on selling services and ACT! has enabled me to manage all aspects of selling, marketing, client communications and far more. Great customer support over the past almost 30 years as an ACT! user.

Ability to customize the product for my preferred activities - follow-ups, invoicing, managing client relations, sales pipeline tracking and more.

Nothing to complain about as they've gotten the product to work efficiently with the past 6 or 7 versions. Upgrading used to be inconvenient but they've made the upgrade process seemless

I had a horrible experience. I paid for ACT standard ($40). Features such as call list and hot sheets were not available although it was it came as a stand feature on their website. This web-based software had the following problems: 1. Uploading contacts from CSV file. 2. Marketing automation does not give a call list. 3. Bounce backs and unsubscribes are very difficult to find. 4. The features that are touted for ACT! CRM standard did not exist. I cancelled the subscription after 1 week. The sales office said that I would have access until February 11, 2021. One day after my cancellation, I could not access my data. I called sales, then technical support and stay on the telephone for 35 minutes to get the issue resolved. After I finally gained entry, my email campaign had disappeared. Save yourself some time and heart ache. Do not use this software.

There is nothing good or helpful about this software.

The trial is not really a trial because you cannot see how their marketing automation works.

As long as you are not trying to overload the system creating multiple profiles for many companies, this product works great for smaller companies trying to get their foot in the door for a cross connection software with sales, help desk for technical team, and financial support all in one.

You can input any information and update it and the information can be seen by anyone in the organization. Makes communication between teams very simple and quick.

I am not a fan of the way they use multiple contacts past two for a business. If there are a list of people to communicate with each profile has up to two contacts, with more than two a new profile for the company has to be created, creating multiple profiles for each company which can cause confusion for other sections of the company, including processing payments and sending to the wrong contact at the other end or returning a product to the wrong section of said business.

We utilize Act to track our communications with customers/leads and track sales metrics based on activities done within Act.

There isn't much I like about using Act. It is clunky and there are a lot better CRM tools out there that are much more sophisticated and are better for integrating multiple programs. It is a relatively easy tool to use although it does not do a lot of what we would like it to be able to use.

Act seems to be patched together from add-ons over the year and has not had a comprehensive UX refresh. It also is not simple to integrate with our other software like a lot of other software tools are

Very confident - the support team make sure of that

It does everything I do - but better. Marketing automation and data capture has transformed how we work

There's nothing not to like about ACT! At all.

Act has become a valuable database of information for our teams, storing all manner of customer and company information that we can utilise for various means. It is a valuable asset for us and will no doubt continue to be in the future.

There are multiple benefits to using Act as reported by our users. The Act database allows for a large quantity of information to be stored, meaning we were able to decommission several other systems holding various bits of customer data by merging it into Act. We have found pricing to be competitive on a per-licence basis which suits us as a small team working within a non-profit organisation. Act makes it easy for users to update already stored customer/company information, so we always have up-to-date data for contacting, addresses, etc. Communications to customers/companies are tracked in Act so other members of the department can see who has communicated with who, and what the correspondence was – this is useful if a member of staff is off and another needs to pick up some workload. On the technical side, updates and hotfixes are provided regularly and it is relatively easy to install these during periods of downtime. The UI is easy to navigate, with clearly labelled menus and an in-built help area.

We have found it somewhat difficult to integrate Act with our current systems and have resorted to manually exporting CSVs with information to import into our systems. This is a legacy process and may have been improved upon however, we haven’t looked into this. We have also had to purchase add-ins to enable certain features such as opportunities tracking, but Act plays well with these add-ons, so this is not too much of an issue for us. From an admin’s perspective, it has proven difficult to set up an automatic installation that works with our MDT deployments, but we roll out images with Act on rarely, so this isn’t too much of an issue. Perhaps in future, updates could be made to the UI to make it look a little less dated and bring it up to clean, modern, standards.

I have been using ACT's since 1999 and this year I turned 74 and I'm still selling with the very best of them. I sell power supplies to industry and without ACT there is no way I could compete in the world of sales today without ACT, I put everything and anything that helps me sell more in a very competitive field including emails, quotes, power supply spec, and notes. I see so many people who will not invest in this program or database if they did their sales would be much higher nobody can remember everything but ACT does. In all the years I have used at never a problem of any kind I do keep it on three computers as the backup just in case there's a crash of one of my computers. I backup my database 2 to 3 times a week making sure I have everything when I need it. The thing I like most about ACT when I go to sales meetings I have all my information right in front of me on my laptop and so many people don't. So when I am questioned about any customer I can look in my notes and have the answers I need, without ACT my sales numbers would be much lower. Thanks ACT

Without ACT I could not compete as well as I do in the sales world for it is changing every day. I need ACT to help track my customers my orders my RFQ's and so many other things without it I wouldn't have a job today. I see so many salespeople who won't invest in ACT who sales numbers could be so much better I tell them about ACT but they don't seem to want to invest in their future and their future sales that could be so much better.

I cannot find one thing wrong with ACT I have been using it approximately 20 years and never had a problem I cannot say this about other database programs I have had to use when I worked for other companies. Some of them were super complicated took hours of work just to get your data in whereas using ACT it was a breeze putting data in and saving data of all kinds.

I love Act!, the functionality, the ability to customize, detailed reports. I run my single jobs, AR, AP, reporting, generate documents, calendar, follow up, email all through Act! and have micro control of every document and report. I have several users and the addons are endless.

I began using Act! 20+ years ago the draw for me was the ability to customize the product for my companies needs. I have run my company's database with this software from start up and I have made it work through the years. In the earlier days I was able to automate functionality to stay ahead of trends and have robust productivity far a head of my competitors. As the years have gone on and the product was sold and resold they have updated and brought general users more but have left lifelong users in the dust for profit.

Subscription services that cripple my ability to utilize the fully purchased/owned product. I feel that the company sold out for recurring subscriptions. I don't care that they want to go to subscription but I do care that I have my feet held to the fire because of it. Users like myself enabled their progress and continued success.

I utilize ACT's calendar to organize my day and I keep notes in the NOTES section for all communications with the contact. I also use Marketing Automation but just started using it last year.

The CRM is easy to use and one can learn how to use it very quickly. Act keeps up with the changing times and provides the tools that a sales person needs to optimize his/her performance. Introduction of Marketing Automation was an added bonus that provides a sales person with more power to find leads

The pricing has risen over the years to the point that I feel it is now on the high end of the spectrum. I probably utilize only 20 - 25% of all the ACT features; but I'm paying for a software program that can accomplish more than what I need. I started with the original ACT when it first came out (forgot how many years ago) and it had a very attractive price at that time.

I would pay twice if I will be able to go to previous abilities that ACT has

Act itself is as a good database software. Compering to previous version synchronized with Swift Page it has a better platform to create a template. There are other things you improve but for our small company we do not use them (like several times of sending same e-mail to one customer)

In Marketing Automation: - you can not add and SAVE our data base fields in the template - you can not send an e-mail from the template to one person (only to the group) - you can not sent an e-mail to lookup (every time you must create the group from lookup) - may e-mails is getting lost (in our 2 campaigns about 20% e-mails were not delivered) In e-marketing - you can not add and SAVE our data base fields in the template ****** In your previous version of ACT I was able to add fields from my database SAVE them in the template and send them to lookup without a need to create the group. ****** And your customer service ??? I believe you can do better work. For example - I wrote an e-mail to you about month ago - with totally no answers from you.

We put a local copy on each of their computers and sync to the master database. Since our equipment needed an upgrade I signed up for a trial of the newest cloud based system. It did not work, would not load on our trial computers and was totally unreliable. I called customer service who took DAYS to get back to me, and by then, we had pulled it off the test machines. We have 64000 contacts, and the Act Consultants tell us that is sketchy to transfer that many contacts to the newer systems. I am stuck with the older software, but that's ok, it works flawlessly.

None that I can think of...over our old ACT versions.

We are a long time user of Act with 64000 contacts, and thought about an upgrade and tried the newest software. Connection to ACT did not work, called customer service which took DAYS to respond, and only with trivial solutions or told us out browsers were inadequate. We cannot use cloud based software, as many of our sales persons need to travel and out of internet on the road. We asked about purchasing a copy for local server use, and they STILL have not called back. Uses alot of memory and crashed the test computer a couple of times. I reviewed the posts, and many are favorable, but their usage is very different than ours. Most of the positives come from short time users who have no other experience. If you have alot of contacts, doubt if this will work for you.

Greatly improved and confidence-inspiring in V23. Minimal frustration ACT! is feature-rich, and discovery of additional functionality is fun as well as useful. Many useful/fun feature surprises to be discovered with HELP and excellent videos to get there

Not easy to learn, but getting much easier. But very powerful for those who would take the time to become familiar with its muscle. It is apparent to me that Swiftpage folks are remarkably skilled and motivated to make ACT! an (THE) industry leader. Significantly greater reliability and freedom from issues. I have seen wonderful improvements in marketing automation with V23 Current functionality of marketing automation was beyond my imagination Technical assistance is quick and has become absolutely first class. I rate a solid 10

Steep learning curve, but learning the system is greatly eased recently with new videos that are easy to follow and with a narrative voice that is especially understandable Technical help is not available on weekends and after hours.