Ever since we welcomed Braze into our toolkit, we've unleashed the power of automation to reach our customers across an array of channels we could only dream of before. Braze's magic wand? Real-time data triggers and personalized messaging, that's been nothing short of a game-changer. In the era before Braze, delivering the top-notch experiences our users truly deserved was a Herculean task. But now, it's a breeze! With Braze, we're not just talking about communication; we're talking about forging connections that matter. It's like the missing puzzle piece that's transformed our customer engagement into a masterpiece.

Ever since we welcomed Braze into our toolkit, we've unleashed the power of automation to reach our customers across an array of channels we could only dream of before. Braze's magic wand? Real-time data triggers and personalized messaging that's been nothing short of a game-changer. In the era before Braze, delivering the top-notch experiences our users truly deserved was a Herculean task. But now, it's a breeze! With Braze, we're not just talking about communication; we're talking about forging connections that matter. It's like the missing puzzle piece that's transformed our customer engagement into a masterpiece.

One thing I don't like about Braze is that it doesn't have an auto-save feature. Our team creates more than 20 emails each week, and mistakes can happen. An auto-save feature would be really helpful because it would save our work in case something unexpected happens, like a browser issue. It could save us a lot of time if our work doesn't get lost.

Braze is a goto campaigner that is very easy to use for anyone with minimal training. They have a very modern and highly efficient platform that has very high success rates. Their analytics are very minute and precise which helps understand customer engagement very well.

The pricing is bit high in the segment and for services its offering.

I'm sure its main customer engagement function is fine. But if you are planning to use Braze with Google Workspace and want to set up a secure login with Custom SAML SSO then look for another app.

Haven't used the customer engagement part I'm just the System administrator, but I'm sure its fine.

If you are using Google Workspace the Custom SAML integration is horrible. Usually the setup with other companies takes a few hours, one week if there are issues. But am now six months into use. The support is polite but unable to help us to solve setting up a Custom SAML connection. An issue we have not had with setting up Custom SAML SSO connections for other apps.

Easy UI, robust capabilities, quick resolution of support tickets, easy to navigate, product innovation

On the pricier side, some unknown fees, canvas/campaigns can be less flexible.

I think the newsletter template layout is very clear and user-friendly. It has lots of features but you don't feel overwhelmed by them every time you log on. Allows me to write newsletters quickly and efficiently without worrying about loads of set-up and formatting.

It needs some form of automatic saving or in-template saving. You have to click out of the editor and then save separately to actually ensure your work isn't lost - really frustrating if you accidentally close the window for whatever reason! Would also love the option to "view in browser"

Braze is super amazing. The features are effective. The experience is incredible.

The capabilities of Braze are brilliant. It is an effective email marketing service.

I have not disliked any features of Braze since I started using it. Braze is effective.

My user experience has been great. Braze has elevated our customers engagement and increases our productivity.

Braze is a powerful and reliable tool in orchestrating marketing and services messages across different channels like in-app message, push notifications, SMS, email and web messages. I love it's easy to create a campaign with an audience to inform our customers about our products and services. I also love this tool is constantly updated and adding new features which are great for our business processes and marketing.

Our customers are very happy and satisfied with our business services and products all our thanks to Braze.

Great landing page and nice templates provided y the product and content creation options are impressive and the dashboard looks amazing.

Notification options and the marketing ability on this software is very productive and i also like the project management functions and the web forms capability. Creating clean and profitable marketing data analytics and easy campaigns management i recommend this package which is very simple on manipulation.

Marketing tool and all the features allows easy adjustment and i had nothing against this effective platforms.

Email marketing campaigns monitoring and the advertising functions across marketing channels the platform has the effective capability.

The Automation options are functional and the sales data reports creation with this software is simple and profitable. The templates also are nice and the content management capability can not be compared and the analytics are easy to prepare across various marketing data.

No issues or performance problems detected on the platform and the functionalities, after training is just that easy.

Profitable customer engagement platform and the Email marketing and content management via Braze functions is amazing and very productive.

The engagement and even the landing pages and the templates offered by Braze are incredible and productive marketing operations Automation product. Creating sales and marketing reports using Braze is simple and content easy creation capability is cost effective.

I love simplicity on Braze first deployment and no errors found to underline from this functional product.

Customer Support has been wonderful and integration has been easy so far.

Limited reporting and analyses built in the platform.

We brought Braze for the purpose of sending email communications, push notifications and in-app messaging. In order to communicate with its members in a more effective and particular way, we can incorporated new ways to communicate with its members. We are now able to increase our overall engagement and can also expand our speeches in order to refine them. We also use the website to conduct questionnaires to learn more about our members. As a result, Braze is very intuitive: the navigation is easy and makes sense. The surface is very firm, so it is simple to execute strategies effectively and in a thoughtful way.

The customer service is truly admirable. They are responsive and respond to everything that is thrown at them in a timely and accessible manner. You have missed what you have not been able to fix, either in the form of experimenting on the platform or through your study tools. The customer service staff is wonderful. I can only praise the totality of the people we have dealt with since we started using Braze. They ask good questions and help guide us in the use of the product as we talk to them. They also answer any number of questions when we launch a new/complex campaign.

There were certain tricky parts during the application, however, the Braze group was of great assistance in supporting us.

In the less than a year we've been using it, they've listened to our feedback and made the platform better. This shows how well they pay attention to users, making the experience great. It's easy to use, gives us all the tools we need, and has really improved our work quality.

The best thing about Braze is how easy it is to use. We have a team with different levels of experience, and some are new to email marketing platforms. It was important to have a platform that's easy to learn, and Braze gives us that. It's intuitive and user-friendly, so we got comfortable with it quickly.

One thing I don't like about Braze is that it doesn't have an auto-save feature. An auto-save feature would be helpful to prevent losing our work in case of unexpected issues like browser failures. It could save us a lot of time if there's any accidental loss of work.

Braze is one of the most functional and holistic customer engagement platforms that I've used. At my company, we use it for user engagement through email, push notifications, in-app modals, etc. Braze has all the tools and settings needed to customize our messaging and manage our user lifecycle. Once we provided our custom events to Braze, we got even more flexible with our notifications and emails. The product provides tools for setting up canvases for different funnels, run reports, import user lists, tag and sort the campaigns and segments, and so much more. The interface and tools are quite intuitive, and even if you feel a bit confused, detailed documentation is there to help you out. Customer support is also very responsive and ready to set up calls to walk you through the functionality that interests you.

I haven't had any issues with Braze so far. The minor problems and bugs were either quickly addressed by Braze team or resolved on our side.

I like this tool as it has an intuitive and user-friendly drag-and-drop interface.It is simple to build run successful and automated marketing campaigns with this tool.It is possible to capture,convert and retain more customers and leads with this tool.It is possible to interact and engage with our customers seamlessly in multiple communication channels using this tool.

My experience while using Braze has been remarkable and good and I therefore lack anything that challenges me.

I love the cohesion between different marketing channels, the way that you can create an entire customer journey within the program and follow their actions throughout it all.

Some features, like a dedicated preference center lack customizability thus making them useless in its current form. Additionally there are some functionality missing from the creation tools (drag & drop editor), which also does not enable the full potential of the channels that you are working with.

Easy to create and collect email marketing emails. It has an easy to use interface. It has improved our engagement with our customers. Easy to monitor our email marketing data.

It has not given us much difficulties during our experience

Marketing Automation is just one time and the collection of various marketing insights and the engagement functionality on Braze are fantastic.

I really like how through Braze is quite helpful on various Email marketing and the campaign monitoring and also the content management functions are excellent. Creating marketing data analytics and easy to mange sales processes using Braze tools is productive and simple.

Helpful package on easy marketing and to the user with experience on other similar products to Braze is very easy.

Easy to create personalized marketing Emails. It has an easy to use interface. Easily tracks and collects our sales and marketing data. Easy to send outbound marketing emails. The customer service is of great help to is and we find them anytime we reach out to them for help

It has not given us hard times while navigating through.

What i like best about Braze is its user interface which is excellent and easy to learn and understand. It easily executes our marketing campaigns without delay or errors. It is highly customizable to fit our organization's needs.

No dislike. Braze has really been of great help to our company and i highly recommend it.

We found a positive result after using it to automate our marketing tasks.

It automates our marketing tasks making them easy. It saves time to spend compared to automating without. Very friendly user interface that every user finds easy to use

Nothing least can come from such an amazing automation software.

The canvas flow is excellent! Love the oversight and automation it provides.

Analysis requires exporting CSV and customer service is either slow or inept.

Definitely does it's job well.

Currently Braze covers all of the company's needs in terms of marketing and customer engagement. There are still features we didn't even get to setting up and using. The ability to create segments and target specific users is super useful. Tricking the results of campaigns is also straight forward and pretty advanced.

The only disadvantage is that the tool is fairly complicated and it can take time to learn to use Braze properly, it's the tradeoff for robust features.

With Braze, it is possible to engage and interact with our customers seamlessly.It is possible to create and run successful marketing campaigns across multiple channels thus reaching and building large audience.It is now possible to build a strong brand with Braze.

My experience with Braze so far has been outstanding as it meets all our needs thus I got nothing to dislike.