Brevo has been a great partner overall. It is hard to complain even about server outages or technical issues. Only limitations for already available features are concerning and the way Brevo pushes its CRM.

The way emails look, the full control over transactional and marketing email system links. Full localization possibility. Great support and documentation.

Services outages became frequent and emails cannot be tested or sent during that time. Brevo is pushing its CRM and close features that were available for free before. For people who are never going to swtich to their CRM such moves are clearly wrong. For example, the conversations feature is much more limited as of now and to reply to Whatsapp conversations, subscribers need to pay.

We had a good experience working with this software, our newsletter and email marketing campaign are fully automated and can be scheduled for the next 2 months forward. We are very happy that we can have a full control on the leads and verification on the leads.

Sendinblue is the best tools that i have use for our email marketing campaign automation. All the emails sent is instantly executed and receive by the recipient in no time. All the report analytics for the opening-click-rate and email reading time can be generated a day after the emails sent. They also offer a good software integration like Mailchimp and Woocommerce.

There are some aspect that Sendinblue should improve, especially on the customer support service which too slow in responding our ticket and support email. Other than that, the landing page template design is somehow not fully customizable and some of the widget is not easily editable.

Adding contacts and creating email campaigns is easy. Does not ask more money for every other feature. You can reliably access features without having to pay a ton of money. If it is your first experience with email marketing, Brevo is an exceptional tool and will not disappoint.

2 things. Seeing the design of your previous emails is a little hard. You have to click a lot of places just to see the content you have sent previously. The space management in the email builder can sometimes be a headache. You can define the distance between columns from nearly 4 sections. These are generally passable problems and you can live with it easily.

It was frustrating trying to figure out how to break my subscriber group into too many groups and frustrating that one email would take 5-6 days to be sent to my entire subscriber group. I spent a lot of time doing this and my time is important.

Allowed email campaigns, and allowed subscribers for no cost.

I had to break my subscribers into too many groups as Brevo would only allow so many emails sent per day. Since I was sending time-limited coupons, this did not work for me so I changed to another provider.

We're happy using Brevo, we've been using it for more than two years, and for us it's a must-have tool. Basically we use three functions: sending marketing campaigns that are generated in our system and sent via API; the synchronization of clients and users that is also synchronized via API; and finally the use of transactional emails, all emails sent from our website are monitored with Brevo.

It's easy to use, very intuitive, and with a good looking interface. We've contacted with the support team a couple of times and they gave us a quick answer and solution in both cases.

Recently the price has increased, and some functions that where in our plan are no longer available.

Easy setup, good reports, good interface and user friendly.

The Price, the place where help menu is displayed.

I am very happy with this tool. In particular is very easy to use.

At the moment I didn't find any worst or mad experience

Easy to use manage différent list of contacts, not too much expensive

Not a lot of créative toold to lay out pages

Great customer service and easy to set up and get to work.

I appreciate that I was not suddenly banned for daring to share alternative facts during the scamdemic. I was booted from mailchimp for simply sharing information which did not conform with their masters at the WHO/WEF/NWO.

Interface is not as aesthetically pleasing as mailchimp.

Happy for one of my small business but the design, the interface, and the templates could be improved and be more user friendly

It’s easy to add contacts and create templates as long as you’re not too demanding

Very basic, the templates could be improved and the design more modernist

Easy to set up and use. Also great when you have a large user base.

I would like if if it where a bit cheaper.

I've been doing email-centric marketing for years, and the game has changed over the last few years. If you're looking to move from an old-school platform like Mailchimp to a proper (email-centric, web-tracking) marketing automation platform, you're typically looking at expensive options (Marketo/Pardot/Hubspot/Eloqua). SendinBlue is more in line with a platform like Active Campaign, and while perhaps not as mature/feature-full, it is incredibly affordable for what it offers.

Fantastic contact management/filtering/segmentation Modern web-tracking/lead-scoring capabilities Modern marketing automation capabilities

A few non-core features are 'half-baked' (e.g chat widget doesn't have mobile apps for operators, who must rely on browser notifications; 'CRM' is really a bare-bones marketing-CRM, not a proper CRM that a sales team or larger organization could rely on). Email builder could be a little more flexible (forces you to choose between raw HTML mode and page-builder mode)

I was delighted with my experience using sendinblue, their customer service is absolutely amazing, professional and personable. The affordability made it an ideal choice for our firm as we do use email marketing, however we don't use it frequently enough to justify paying a high subscription price. Sendinblue is easy to use. We do not have a dedicated marketing team so it's vital that my team and I can easily learn to use the software, and use it well enough to see results. Sendinblue is the best low cost software I've used in this category, again my experience was wonderful. The only drawback is that if you're a large company, or use this service quite frequently or heavily, you may be disappointed by the services offered.

Sendinblue is affordable and easy to use. I was able to set up sendinblue with ease. For businesses who don't use a great deal of email marketing it is ideal and convenient. It offers email automation, email templates with drag and drop, and online learning tools to help you get the most out of sendinblue. Helpful insights and detailed analytics are available and allow us to improve our email marketing. Another great tool is contact management. Overall sendinblue has all the tools for our business needs.

The only con is that it lacks some of the extra services that other products offer. While this is not a concern for us at this time, in the future that may change and of course some businesses need those extra features.

Before Send in blue I had dabbled with mailchimp and found it so hard to do anything and all the time being punished with the financial hits of the charges. Once I signed up for Sendinblue the whole mailshot, landing page, website to data opt in became a breeze. Anytime I faltered I went back to the sendinblue videos or course. Everything is a delight to do and creating a campaign less painful than before and the deliverability is high. A true winner of an experience.

Send in Blue makes is easy to mark out and make a plan of action so you know what you want to do. From the campaign email through to the landing page, to the sign ups and all integrated nicely with my wordpress website and Elementor. As it is all in one place you can skip in and out and work on components and filter and sort the emails. Make a list of what you want and Send in Blue has it somewhere. I even took a certified course in send in blue on marketing automation using send in blue (free course).

The only downside to Sendinblue for me was my lack of knowledge. However Sedin blue top the rescue with their free courses. Now I invested a few days of y time doing them and in the process the light bulb came on on what I needed to do. Once I got it, those training courses were the perfect tutor, they not only taught me automation and everything else, better, they did it so I could do what I learnt in the Sendinblue dashboard. Win win

Unfortunately, I left before I even sending out a single email to my subscribers.

As a small business owner, the thing that attracted me to Sendinblue was the pricing. At the time I was using this, my marketing emails were fairly low-tech and with a few trade-offs, I was excited that I could send to unlimited contacts using the free plan. It also offered some customizations with the free plan other services didn't, and I felt like the pricing for larger lists was extremely fair (as I was hoping to stay with them).

The backend was a bit clunky and felt fairly outdated, but I was willing to overlook that for the price. After setting up my lists, default settings, first email, etc. I got a notice that I would have to go through verification before sending my first email. The process was RIDICULOUS. I had to schedule a call with someone in France (which seemed odd, but okay). My call was rescheduled twice and then ultimately canceled. After a month of trying to verify, I ultimately switched providers. After having gone through all the setup work, I never even got to send out anything more than a test email to myself.

Moving to Sendinblue has been the best marketing decision we've made in the last 2-3 years. Our delivery rates have improved, retention has gone up and we've averaging an open rate of 58% compared to 36% when we were using our previous platform (Mailchimp). On a few occasions we've needed to contact support, for advice. The support function at Sendinblue has been faultless. Responses are fast and they can't do enough to assist you... again unlike 'other' platforms where you wait up to 72 hours even for an initial response!...Which really hinders marketing We recommend Sendinblue to any/all organisations, regardless of size, who want a self-intuitive marketing platform, that does everything you want it to with a support department that ARE actually there everyday to support you

The Dashboard is excellent, giving a complete overview of all your campaign statistics as well as single line clickable 'top line stats' of your individual campaigns Creating a campaign could not be simpler, with very easy click & drag modules to build your campaign exactly how you want it Once you have sent your campaign, with either a 'send now' or a scheduled time/date send, the reporting is excellent. The usual stats are included, for example total sends, successful sends, opens, click throughs, soft/hard bounces, click throughs etc. But the addition of metrics such as average time to open, average time to click, total and unique clicks plus a timeline gives you everything you would want to see. The reporting for us is one of the strongest features Automation is a great addition, where workflows can be created that trigger actions such as send email or sms based on conditions or events - Sendinblue even includes an sms engine to engage with clients even more

Having sent numerous campaigns, trying different formats and schedules, we are yet to find anything we don't like or think that could be improved

Sendinblue offers superior editing of the e-mail layout without involving a custom coded template. E-mails can have multiple columns with separate buttons for each column, background images for the entire e-mail or just a section of the message as well as the possibility to divide the e-mail into sections with different background colors. As a designer, this allowed me to create truly attractive and engaging e-mail campaigns for my company – and to make sure they were equally legible and compelling on mobile.

It would be useful to be able set different default font colors for different e-mail sections. If the default font color for the email is black and I want to use a dark background for a section of the e-mail, I keep having to change the text color for each text field in this section. It would be useful to be able to define text colors for light vs. dark background for the entire e-mail, so I don't have to do it for each individual text field. Dark mode-customization is currently missing. I would like to be able to check how our e-mails read when a user is browsing e-mails in dark-mode, and to make certain color changes to ensure legibility whenever dark mode is in use.

The company offers a well-priced solution to email marketing, but has not figured out the tech support component that would be required to make it a truly useful option for most businesses.

When switching from my current email provider, Sendinblue seemed like the perfect alternative—rather than pay based on email addresses stored, you could pay based on use. There is a huge market for this type of arrangement for small businesses that may have a larger subscriber base that they communicate with infrequently. For this reason I thought Sendinblue offered great value for my exact needs.

Uploading addresses and sorting fields and all of that made sense and worked. It wasn't completely seamless, but it was easy enough. However, to then actually get your email addresses and account verified and authorized to send out emails was a nightmare. Tech support sent out the barest hint of a reply to queries about what had gone wrong and provided no actual help in troubleshooting how to finish the last step of verification before you can send your first email. After asking several times for support, and troubleshooting for *months*, I stuck with my current provider rather than risk a non-responsive and faulty service..

I have had a good experience but I wouldn't call it the best. Given a smaller budget we have, we are kind of stuck with them.

I like the account management service that you get with the enterprise solutions. You get a representative who is attached to your account and works With you closely to help with all deliverability agendas.

Their customer support. Their customer support is pretty bad and one the worst issues I face. They operate only during specific times during the week, which may often not work well even for companies those who are based on the US. Secondly, it seems like they're always flooded with calls so you can't get to them on the first call, almost always. Then on top of that they don't return your calls when they're unavailable.

Sendinblue is used for our sales pipeline and for email marketing, so we use it a lot. Sendinblue has let us be where our customers are. We can send them marketing emails and send them marketing sms through Sendinblue.

SendinBlue's design is simple and easy to use for low-cost email marketing, and it's very easy to set up. There is a lot to like about this marketing platform. It comes with everything you need. Among these are email marketing campaigns and broadcasts as well as email marketing automation, transactional emails and SMS as well as social media.

I don't like their way of verifying things, even though they respond quickly. The validations should be done and over with once and for all, not start up every time there's a campaign. But this can be easily fixed. But this does not detract from professionalism, in my opinion we will continue to use it because it makes our work easier.

The general encounters with them are extraordinary, I generally find new things and figure out how to give the best for myself and my customers. I'm happy I'm inclining toward a solid, veteran organization that realizes how to react and criticism on each move I make. The great encouraging group of people gives me the certainty that I can proceed to develop and develop together, in the organizations I do and the administrations I offer to different organizations.

Sendinblue premium engages the business to grow new associations through auto publicizing, email advancing, esteem based messages, messages, visit customer associations with the heads, Facebook notices, and retargeting advancements. It's constrained by a-list customer gatherings and offers to assess plans. It's created on me who I to some degree like the finished thing - the clean, dependably checked messages that go to my patients to banter with them reasonably. I like how basic it's to make messages and incorporate contacts. We basically required the best way to deal with talk with our customers even more effectively. It is anything but difficult to use with a minor expectation to absorb information. At whatever point you are trapped, client assistance has been astounding every single time! Normally, message them through FB Messenger and they have answered inside a day. That is truly what separates them as I would see it! May be "less expensive" choices around yet this is priceless!

Sendinblue Premium has horrendous customer uphold during the hidden periods of realizing and using their thing. This consumed enormous measures of inside ongoing memory absurdly. It appears to be a touch interface for fixing layouts League. Also, we do miss the handiness to organize pro designs which may be wont to make new void arrangements. The streamlined features are similarly not available in this application.

We are using Sendinblue twofold - partly for periodic newsletters to both our business partners and clients, and partly for sending off direct mails for specific segments of our users. After getting the initial setup right, working with Sendinblue is a breeze. As mentioned, the segmenting options might be a bit lacking for our taste, but they are good enough to do the job. The pricing model is perfect for our use.

Sendinblue allows for unlimited contacts, in contrast to many other marketing software providers. This business model fits extremly well our extensive mailing list with heavy segmentation and comparatively low monthly sendout volume. The setup was quite easy and support rather excellent. Our initial problems were taken care of quickly and efficiently and support time was never unbearable. Setting up mails and templates is a pleasure and setting up new campaigns is fast and easy. The system is constantly being improved upon and it is a pleasant suprise to see kinks and bugs being ironed out.

Segmenting of the target group could be improved upon. The current model is quite simple and thus easy to use, but it might leave client with demand for heavy segmentation features looking for more. Geographical segmenting could be improved upon - there is currently no possibility to select a segment based on geolocation through map, circle radius etc.

I used it for almost five year now and i think that is the most valuable tool on this category. I already uses MC, or CM but sendinblue is more powerfull, less expensive and has still great potentiality !

I like the fact that his setup is quick and easy, that you can build a very strong and multi channel emailing strategy with one single tool.

Maybe the emailing personnalisation should be improved even if they already did lately some great improvements.

Well if I haven't said enough already all I can do is reaffirm that Brevo has been a waste of time from a business point of view and a terrible experience from a personal one.So call tech support is an utter joke, the staff arrogant, belittling and even confrontational.Irrespective of how bad or mediocre the service turned out to be, how can you work with such horrible people?Your call

Up front I liked the blurb that tells me "easy to use" and "top notch support" neither of which turn out to be the least bit true.So, when you discover that this is a whole new minefield then ask for help, the support it not just laughable but outright insulting....more below

The whole experience was a waste of time and energy, I am insisting on a full refund but once again "support" just send me links to pages and tell me to sort it out myself.I feel a court case coming on.So, what can you say about Brevo "Customer Experience Officers" except they do their best to make that experience a bad one, to the point they are as a team and individually, arrogant, uncaring, and are happy to insult to the point of being confrontational...you will be treated like an idiot.If you wish to work under those conditions it's up to you but not me. Also, was it good for my business?Not it the least