All CallPage Reviews
1-25 of 42 Reviews
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Kate
Verified reviewer
Marketing and Advertising, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
CallPage is amazing software for lead generation & inbound phone calls generation from www
Its really easy to use!!!
PROSVery good & helpful support team on the phone & chat. Good reports from the panel ROI from implementation for marketing & sales team Easy to use UX of the widget configuration, Easy to use integrations with Facebook Ads & Google Analytics.
CONSSometimes it's hard to find some functions of number configuration & team configuration in the CallPage dashboard, but as I wrote previously the support team is really was helpful for me. Also, I must admit that there are to much orange color in UX
Reason for choosing CallPage
CallPage has much more functionality than LiveCall, also CallPage helps to generate phone calls from leads, not chats. It was very important for us
Kevin
Food & Beverages, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Essential for our lead generation
CallPage is very easy to set up, and it is essential for us, as it increases the reachability of our prospects. Even though the leads generated through CallPage are our least qualified - we just have the phone number, and no interest, industry, company size etc. - they convert very well, because of the very low barrier for the user.
CONSWe tried to create leads in Salesforce, but that did not work for us, as it was challenging in terms if duplicate checks, and in the end, the agent workload was the same, as when just creating leads manually. This is not ideal in regards to tracking within Salesforce, though.The interface, though functional, can seem a bit clunky at times.
Reason for choosing CallPage
Competitive pricing, easy to test and implement.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2019
CallPage - Pfft
Overall disappointing experience and the founders lost sight of their customer base and USP
PROSVery affordable and compelling product offering
CONSStarted out strong, the n slowly reduced support then services without notice. And now it does not even reflect the product I paid for
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Good, but expensive
Good
PROSWas working fine, so cannot complain to be honest
CONSPricey - found cheaper tools delivering the same
Reasons for switching to CallPage
Callback tracker was a lifetime deal, so I can use it without paying for monthly
Wietske
Printing, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2023
Great way to generate more high-quality leads
CallPage proves to be an excellent lead-generation tool for our company. One aspect that really stands out is that it generates high-quality leads, with some even converting into customers on the very same day. This immediate impact on lead generation and conversion makes CallPage a valuable asset for our business.
CONSIt does not have all the integrations that we prefer it would have and you are quite limited in terms of features. We also have every now and then bugs that are out of control, but the Callpage support team is always happy to help sort them. I would say that Callpage is perfect for start-ups and a bit more challenging for larger businesses, but we still think it's a great tool.
Saeid
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
A great solution to get in touch with website visitors
CallPage has proven to be a multifunctional tool. Thanks to the CallPage, we managed to decrease lead response time and increase sales opportunities. By implementing CallPage on our technical support page, we have experienced a significant improvement in our ability to address customer inquiries promptly. This has led to heightened customer satisfaction and a stronger brand reputation.
CONSThere were no problems with the tool. Provided value exceeds the price
Diana
Verified reviewer
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great product to increase customer satisfaction
I really like that CallPage is really easy to use and have a lot of different features that can really help with customer support
PROShave integrated CallPage into our system to provide better communication between our clients and us. By adding a widget to our contact page, we have empowered our customers to resolve their issues within minutes, if not seconds. We noticed that our users prefer the convenience of a callback option over traditional chat-based support on our website. This efficient solution has greatly improved our response time and customer satisfaction.
CONSAs I am not technical person I thought it would be hard to install widget, but they have step-by-step guides on how to install on different platforms. I managed to install from the first try
Vladimir
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great for improving lead response times
CallPage's callback feature is a game-changer for us. It has helped us respond to leads faster, which has led to more sales. With this feature, we can connect with potential customers right away, without any delays. It's like having a direct line to them. This instant connection makes it easier for us to address their questions and concerns, and it builds trust with them. As a result, we have seen an increase in the number of leads turning into happy customers. CallPage's callback feature has made our sales process smoother and more efficient, and our customers are happier because of it.
CONSIt would be helpful if they offered more advanced A/B testing features, but the current options still work well.
Shannon
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Increase Phone Call Conversions On Your Website
Increased phone call conversions for my business since using CallPage
PROSI installed CallPage on one of my sites 3 months ago and it has increased call conversions by 65% since I started using it. It prompts people to request a call back and then rings the website owner and initiates a call with the visitor. It seems to work better than just offering a phone number and CTA to call you.
CONSSometimes the call initiation can be awkward. many times, the website visitor starts talking before the call is connected due to the prompts used when connecting the call, can lead to confusion.
Pooja
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2023
Boosted our lead generation campaigns.
We've been using CallPage for over six months now. It seamlessly integrates with our other tools, making customer relationships much easier. We've also noticed an uptick in scheduled meetings outside of our working hours, thanks to the 'schedule a call' and 'leave a message' options. It ensures we never miss out on potential leads, even when we're not in the office. CallPage is an all-in-one lead capture solution that has considerably simplified our sales process.
PROSThe 28-second instant callback feature is nothing short of magic. It's super convenient for website visitors and has increased our lead capture rates significantly. The tool is also highly customizable, allowing us to tailor the pop-up widget to match our brand perfectly. The analytics feature deserves a special mention. It's incredibly insightful and helps us track the performance of our sales reps and tweak our strategies in real time.
CONSIt would be great if they offered more advanced targeting options for the widget, but the current options still work well.
Dominik
Architecture & Planning, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
A convenient way for website visitors to get in touch with us
CallPage's callback feature provides a seamless and convenient way for our website visitors to get in touch with us. It shows that we value their time and want to provide the best experience possible. The pricing plans are affordable. CallPage is a great tool that helps us gain more customers.
CONSAn admin panel could be a bit more modern.
Grzegorz
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
good but need some polish
Simply to implement, easy to use, responsive support
CONSlack of advanced visual customization...
uday
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Easy to integrate with our website
By providing businesses with a user-friendly interface and easy-to-use tools, CallPage helps them save time and resources and focus on other important aspects of their business.
PROSWe were able to integrate CallPage with our website in a matter of minutes. The setup was straightforward, and the widget looks great on our site.
CONSWe had some issues with lead routing, but the customer support team helped us in a few minutes
Volodymyr
Verified reviewer
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Better client service
Our overall client service improved after implementing the widget. Sales reps receive positive opinions from clients really often.
PROSThe best part was hearing from the customers that they love our new feature. In the beginning, they didn’t believe a callback would have taken us only 28 seconds!
CONSI’m generally happy with this tool. Highly recommend.
Joanna
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
The best way for our customers to call us
I wish their price was lower, but it’s still fair.
PROSScoring rules are really useful. Since we set them up with a little help from CallPage’s support, our lead generation improved and our potential clients are happy they can reach us easily
CONSMy sales team agreed it's the best solution for them, they see clear benefits after
Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Takes your business to the next level
The CallPage App is giving you the chance to make each one of your website guests to a customer. The guests can easily contact you by phone and then, during a call conversation you make them customers. You can also make promotions with a CallPage link and get calls instantly. Super App! Will definitely recommend on!
CONSThe Widgets' editing not friendly enough. It's not easy to find and edit the sections of the widgets.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great software to audit calls
Fast and efficient, met all our expectations!
PROSIt was so easy to integrate CallPage it into the CRM we use. I find notifications really useful, don’t need to remember to check no my reps, all important info is sent to my email. Call recording helps me to audit inbound calls.
CONSIt’s a bit pricey but I hope the whole team works hard to improve the tool.
Adam
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great solution for a multi-department company
We operate globally so the fact that all connections generated via CallPage are free is just perfect for us and enables us to reduce expenses. If you struggle with a high average hold time CallPage will help you solve this problem.
PROSDefinitely the option of connecting a widget to a certain department. It saves a lot of time and makes our customers happy – time they spend waiting to be connected with a consultant decreased.
CONSI needed some time to get to know how to use the panel as well as some of our less tech-savvy reps (but they managed).
David
E-Learning, 1 employee
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2019
An Okay-ish Product
I left it on my website for potential customers to call me but later found out that not many who are comfortable with this. I think people are preferring live chat instead.
PROS- I can collect local customer phone numbers and call them back so not to missing out on potential leads. - convenience for elder customers who are old school and prefer phone call rather than email. And those who are less techie. - integration with Zapier which is the glue of the internet and the gateway to a vast collection of apps.
CONS- they make it hard for you to change your email address. You need to reach out to them to do it. - they reduce the amount of countries they serve. Only a selected few countries can use this. - customer support is okay-ish but not amazing.
Olga
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Great app, I don't want to use another
I've been using CallPage for some time now and I really don't want to change it for any other app. Since my company's regulations may seem complicated at the first sight we used to have a problem with conversion. People often got discouraged after visiting our website and didn't buy anything. CallPage changed it. It offers a potential customer a call back from our customer service so people are encouraged to contact us. Then we can explain everything and answer customer's questions. During the first week, we've received more phone calls than in a month! My sales team loves it - and my CEO loves it too.
PROSI love the fact I get a text message after somebody from the team misses a call. It informs me about the date and time of the missed call, and customer's phone number. Really great feature.
CONSI am generally satisfied with CallPage. I had some account settings issues at the beginning, but they were solved quickly.
Vendor Response
Thanks Olga!
Replied December 2016
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Lead generation booster
Before the implementation of CallPage, we had some problem with clients visiting the website and leaving it without any interaction. Now the widget makes them stay and encourages them to contact us.
PROSPersonalization of the widget is really useful. Thanks to that the widget looks like an integral part of our website and potential customers are willing to use it, so we generate more leads.
CONSMaybe the client support could be a bit quicker.
Kinga
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
A really convenient tool
Thanks to CallPage feature “Leave the message” we’re able to generate leads even after business hours or during weekends. When our reps are back at work they can respond to all messages and get in touch with potential prospects.
CONSMaybe the tool could include more options to control the efficiency of reps or expanded reports.
Olha
Verified reviewer
Internet, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Perfect tool to improve many areas of the sales department
Reasonable price and great product!
PROSSo easy to set up and implement. We didn’t have to train our reps, they started using CallPage right away. Now we are able to analyze the performance of our salespeople and know exactly which parts of their work require improvements.
CONSMobile app could be a bit more user-friendly.
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed April 2019
CallPage makes it easy to talk to website visitors
CallPage was super easy to set up, and within 10 minutes I had a shiny new widget on my site that makes it easy for visitors to reach out and talk to a human (me) instead of making them jump through hoops with chat support or submitting tickets - which leads to more clients and sales.
PROSI love the beautiful CallPage widget on my site - visitors can click and be connected with me in under 30 seconds.
CONSThe plans are a bit limited (volume-wise) for the price, but the calls that it passes through more than make up for the costs as each call is a potential new client.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2019
Can not cancel this service
Have not had a good experience with this company. Would not recommend them to anyone I know.
PROSThe system is easy to set up but it confuses the customer and the sales rep when someone wants to call you.
CONSWe tried to cancel our subscription because it was not working for our sales team. It is impossible to cancel the subscription by yourself so we contacted the company and they said they would take care of it. 3 months later they are still charging us for it and have not refunded the money. We just went in to try and downgrade but guess what, their system fails when you try and do this.