Much needed tool for any ECommerce business, well priced and overall great support.

Comprehensive solution for onsite merchandising driven by AI and ML with very user friendly search tool

Needs work to define final outcome so teams need to spend time testing and tweaking to get optimal results

- Creating a perfect search environment for our customers. If they want to call a fork a dinglehopper, we're able to have their profile be able to pull up forks with no issues. Unfortunately, we do not have any that want to, but we do have some interesting terms for utensils, equipment, dinnerware, cups and more.

- Easy to create tailored searches for niche words. In the restaurant business certain types of kitchens will have their own words for a type of utensil or equipment and they just want to use that word to search for a replacement on our website. - Create promotion campaigns for a brand. Sometimes have a running promotion with a brand and they want a certain keyword search to land on their brand's products. Easy to set up the url to land and have custom dates. - Organizing promoted products to the top of the search. Like the promo for brands, I'm able to bring up the products that I wanted promoted. We have several items with collaborated with brands that we've put our brand on and would like to offer to our customers as the first choice of ordering. - Customer service is amazing. I got dumped with handling the search on the website and knew nothing. With the help of the team at Celebros, I've become very confident in my work.

- My biggest pet peeve will be when a name of a category is changed within Magento, then I have to remap everything. We had a intern go through our entire website and altered the category names and I had a lot of remapping work to complete. - Too many attributes/categories can lead to a weird search. Say I create an attribute for color and a category for a brand named blue, it will have strange result. It is easy to fix, but I still feel it should be able to pull both without having to make changes within Celebros.

Customer service very satisfactory so far.

Implemented this to make it easier for our customers to find what they are looking for on our website.

Not sure yet haven't had it long enough to comment

The search engine is very well developed and the team behind is very professional, overall a very good solution

You getting the best results also on not very accurate spelling

Easy customization of widgets would be nice

We were using a Magento plugin to search directly on the database, which already had quite good results for the queries, but was very slow. Now, with Celebros, the search is mega fast and also the results are even better and the search is learning from the users, interacting with it.

Speed of the search. Good interpretation of natural language search queries.

To customize the look & feel to our needs, was a bit time consuming.

I have found the support team to be very responsive and they resolve issues quickly

Easy to see which products have highest conversions Easy to spot opportunities to improve the search result experience Instant results means the shopper gets immediate feedback both visual and product title

Overall we have been very happy with selecting Celebros over multiple projects.

They are excellent to deal with.

It had all the features we needed and compared to others with similar features was relatively inexpensive.

It has a process that runs separately to update and we dont execute that real time so changes can take time to go live unless we manually update. All solutions has some kind of issue like this that we found.

We have implemented Celebros over the past years into our multi-language sites (English, German and French) and both, to our B2C and B2B sites. Celebros has powered our shop’s On-Site Search, AutoComplete, Shop-Navigation, Filter and Product Recommendations and has helped us increase online sales immensely.

Handling is sometimes a bit challenging, but you get used to it.

As heavins.ie has such a vast range of products and the customers call the same products different name, Celebros Search shows us this and we can monitor and adjust our wording as needed. This means every search returns more relevant results and hence more conversions.

We use Celebros Search on Heavins.ie from the start and we find it fantastic, you can see the benefits in you Google Analytics. The integration was simple as my Ecommerce provider was already using Celebros for other websites.

I haven't found any downsides, so there is nothing I dislike.

It has been a crucial tool for our website sucess, easy to use for an administrator and complete for a client browsing the website

Virtual Categories, Category Filters, Autocomplete, Product sorting within search results page

Analytics are not as descriptive as they shuld be

Would recommend this business - very good service and product.

Implemented this software years ago and now doing this all over again on some new sites. Very powerful system where we have used a fair few of the features. This time we are going to use a few new ones to enhance the new sites. Overall I would highly recommend. The support we have had over the years is better than most within the IT industry!

The merchandising process is the worst part for us. We have 18000 skus and not too easy to merch these quickly. But the new implementation we are going to implement a new category so we can make this easier.

the system is easy to use and integration is quick. The support is great

It was all good. The employees have always been very helpful with problems

- fast API-response time - great search-results - customer near development - friendly customer service

Nothing to complain about. The software is designed for what matters.

The Support and the Backend - easy to use

Sometimes the waiting period for the publication is to long

Increase site search conversion rate & customers have openly noticed how much the site has improved.

Powerful semantic algorithm that takes the pain pointsout of searching for customers.

I would not see any negative in using this software. Top marks.

We are very happy with the value we get out of this solution. In the past we had several issues regarding our webshop search and are happy that these times are over now. Our customers like the look and feel and we see good KPIs.

+ Ease of use + Excellent search quality + Customer Service + Campaign management

- Pricing. It is more expensive then other search solutions but you get what you pay for.

Very good support, user-friendly backend

We have no real problems with celebros at the moment.

With an extensive range of products on our site it brings customers directly to where they want to go and if it doesn't it can highlight to us where we need to update Search Terms very easily.

Excellent system that is easy to operate along with minimum maintenance required once it has been set up.

None, it is doing what we expected and wanted.

It was very easy to integrate with our website and requires little or no maintenance. The interface is easy to use and it was very good value compared to other competitors. I would highly recommend Celebros.

None, it is performing as we had hoped.

Ability to view stats on most popular search terms and terms that are partial matches.

Some products will not appear in search and need to be manually linked to.

site search conversions are up

very easy to use - merchandising element is great

no.

The creation of virtual categories and the simple search concept.

At the moment, we are very happy with Celebros.

Very accommodating and helpful

Easy to use Provided training and support at the set-up stage Follow-up support provided Can be integrated with your website

The integration requires your external website provider's input