All Channable Reviews
1-25 of 93 Reviews
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Nathan
Verified reviewer
Retail, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great tool, great support
I have discovered and used channable for multiple clients during my job as an SEA specialist at a marketing agency; the tool is also widely used in my current job at a retail company. I have always experienced the use of Channable as very easy, and as indicated earlier, I am very positive about the contact moments with support.
PROSYou have all the options you need to set up the perfect product feeds. Using the tool is very simple and intuitive. The support department is very helpful if anything is unclear.
CONSMaybe I have overlooked a possibility myself, but otherwise it would be a welcome addition to be able to adjust rules in bulk. (for example: in all selected rules, replace the word "test.com" for "test.nl" or the "delivery" attribute for another attribute called "shipping_time".) In my case, this could save quite a bit of time. I would also find some more options for filtering in the overview of all feeds useful, because with more than 90 feeds you can easily lose the overview sometimes. But in this case too; maybe there are options that I myself have overlooked.
Vendor Response
Hello Nathan, Thank you for such an outstanding review and for trusting us to help grow and organize your business for over two years! As to your comments, there is 100% a solution to manage rules in bulk using Channable's 'Master Rules.' Please feel free to contact our support team or go to our help center articles on the Channable website, that cover this feature. Kind regards, The Channable Team
Replied November 2020
Danny
Verified reviewer
Marketing and Advertising, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Using Channable as a SEA specialist
As a SEA specialist I use Channable primarily to manage my Shopping feed en my feed that I use for campaign building. For this, Channable gives me the freedom I need. To add, remove, replace information.
PROSSuper-duper user friendly. I haven't tried yet; but I think I can teach a monkey to use Channable. In a PPC world where the use of feeds gets more and more important, it is of great value that there is a tool like Channable that enables me manage my feed, without having any programming skills. It allows me to give me a lot of freedom. And most importantly: I'm not stuck to boring source feeds, where my hands are tied. And, let's face it: to understand how a feed is build up takes quite some time to comprehend. The user friendly interface helps me to easily explain it to (junior) colleages.
CONSI'm very happy about the feed-mangement part of Channable. And in that division, I think Channable is the best tool around. I am less excited about the other features. The text ads editor for instance. The basics here work fine. But when you want distinguish and really take a next step, the tool is too limited. And in that department there are quite some campaign building tools that are better.
Reason for choosing Channable
User friendly
Vendor Response
Hello Danny, Thank you for your enthusiastic feedback. We're honored to know that Channable serves you so well. We work to get everyone up and running as fast as possible with our tool! As for Ads the same idea is applies, we want to make Ads accessible to everyone. If you would like to dig even deeper into the tool we have a help center, tutorial videos and of course our customer support for more information. Kind regards, The Channable team
Replied June 2019
Bart
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2022
Slow or no response - blaming third parties for not working modules
Very bad, they need to step up their customer service game.
PROSNot much, it's lacking basis functionality, anything standard you would like to add costs you extra even before it works.
CONSOverpriced, they are only looking for ways to charge more, sell upgrades. No solutions if something doesn't work.
Reasons for switching to Channable
Channable is not delivering, so we have to handle orders and repricing manually now for 6 weeks. No solutions and no paybacks are offered.
Victor
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2022
Not the best but a reliable choice for channel management
Reliability and integration with virtually all the platforms that you could need and more. Sometimes I feel that they should put more effort in different features rather than channel integration (so many channels).
CONSIf you are switching from another platform probably you'll get the same features that you had.
Reason for choosing Channable
Price
Laura
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Saves me so much time
This tool is very easy to work. Great customer service and it makes my clients grow through it's possibilities and connections.
PROSUsing Channable makes me create more effective campaigns and feeds, and therefore the ROI of my clients campaigns grows. Which in return makes them and us happy, since KPIs are met. It also creates a lot of opportunities like advertising on marketplaces and other platforms. Feeds can be created in an instant.
CONSOrder connections are not available for every CMS.
Reason for choosing Channable
At that moment, Channable already had the Text Ads functionality up and running so someone at a conference advised me to go check it out. I started working with it the next day and once I saw how everything worked, I never even looked at another product again.
Vendor Response
Hello Laura, Thank you for the wonderful review and taking the time to voice your opinion! We strive to meet the needs of all of our clients and are happy to take suggestions for how to better our tool. We develop based off customer feedback, so please, if there is a connection you need contact our support team. Any CMS can be connected via our custom API. Kind regards, The Channable team.
Replied August 2019
Marthijn
Verified reviewer
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Marthijns review
Support is very well and almost no bugs.
PROSAlmost everything we would like to do with our feeds you can do with Channable. There are almost no limitations.
CONSThe pricing is getting to high if you do have many products.
Vendor Response
Hello Marthijn, Thank you for your enthusiastic feedback. We're honored to know that Channable serves you so well. We work off of customers ideas, so if there is anything else we could provide to push the limits even further please let us know! Kind regards, The Channable team
Replied June 2019
Dylan
Verified reviewer
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Amazing partner
Always helpfull and if you can not find a way to make it work, their support does.
CONSThat my internet speed is so slow ;) haha so not their problem
Vendor Response
Hello Dylan, Thanks for leaving us such a awesome review. We're glad Channable has impressed you so much. As you said support is always here to help with any problems you may face! Good luck with you internet connection! The Channable team
Replied June 2019
Olga
Cosmetics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Channable Support
I received a professional reply to all my questions. The support by [sensitive content hidden] was provided at the highest level
CONSThe Channable Support. Support is always propmt with the best solutions
Reason for choosing Channable
It was not my decisition
Martin
Retail, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
FUNCTIONALITY
3
Reviewed October 2023
Expensive but stabil
Good and it feels stable which is a must when working with these kind of systems.
PROSI like the fact that I have the feeds per brand and base the new feeds on the main raw feed. Also it is easy to copy rules between the brand and feeds but the ability to have special rules for some feeds. Also the system is fast to work in.
CONSGoing from an other system I am missing some features that may be good to have. First off an overview of the items and data about them. And I am also missing the sync with GMC and Google Ads data that I can create special rules on.
Tim
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Best feed management tool
Channable is easy to use for beginners, but is also advanced enough for power users. Many times its plug and play: connect your shop, import products and connect to the service. We use Channable to manage different feeds for our clients and can tailor the feeds to their needs (for instance: exclude products, different pricing). Thanks to the API connection it is possible to get orders directly in your webshop.
CONSFor starting webshops with many products the pricing model can be a bit steep, but it is worth it, because it saves time.
Erwan
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Vendeur e-commerce
Après avoir eu une mauvaise expérience au près d'un concurrent de channable, nous sommes très heureux de travailler avec eux. Ils sont très réactifs, disponibles et joignable à tout moment.
PROSNous avons un grand nombre de pièces à références uniques que nous avons réussi à mettre en ligne sur différentes marketplace, très facilement et très rapidement.
CONSIl existe des fonctionnalités qui ne sont pas encore disponibles, mais l'équipe channable est réactive et très à l'écoute. Chacune de nos demandes sont traitées dans la journée et font l'objet de développement afin de mettre en place de nouvelles fonctionnalités.
Reasons for switching to Channable
Mauvaise gestion des flux, et mauvaise communication, nous avons plusieurs usines, et plusieurs sites internet. Lengow ne permettait pas de publier toutes nos annonces sur nos sites et marketplace.
Marco
Marketing and Advertising, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The guide of a data jungle
We have tried manage product data with Channable and sell omnichannel.
PROSWe have tried Channable for our clients who needs it for his omnichannel solution.
CONSThe tool seems to expensive for our needs.
Sacha
Furniture, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Perfect tool to automate your sales on market places and excellent support team
We use Channable to connect with different market places in Europe. It's a tool with a very user friendly interface an also a an excellent customer support. When you face issues, errors or difficulties their support team will help you until everything is solved.
PROSI'm not technical at all but even then it's no problem to learn working with Channable. Thanks to Channable our product information is always up to date on many different platforms and market places.
CONSWhen you're new to Channable it looks like 'a lot'. But when you get to know the basics you will be over that feeling very soon :).
Remco
Retail, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2019
Excellent tool
Channable helps us set up personalized feeds for a number of different channels from one master feed. This way we can get the right offers to the right people.
PROSGreat variety of channels to link your product feeds to. After the initial learning of the system it's easy to copy often used filters and values to different feeds. Many options to keep your feeds up to date with the right package.
CONSLearning curve for setting up the system at the start.
Vendor Response
Hello Remco, Thank you for taking the time out to leave Channable such a kind review. It's our pleasure to work with you. If you ever need any help please feel free to call, we have a live support team to work with you and a online help center on the Channable website for all your questions. Kind regards, The Channable team
Replied June 2019
Alina
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Channable in home&garden e-commerce
I love the tool and easy contact with brilliant support team.
PROSI love that the product is easy to use and integrate with our business.
CONSIt would be great to have the documentation with useful rules that you can copy / paste if needed.
Mark
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Reliable software and company
Support is EXCELLENCE!
PROSIt works like we want it to work and when we need some adjustments the support is really fast!
CONSAt this moment I really can't mention anything here.
Mark
Verified reviewer
Online Media, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Real value for money
Great feedmanagement tool Great support Real value for money Shopping builder is decent
CONSDon't really like the adwords ad builder, in my opinion this should not be the core reason you choose to use channable.
Vendor Response
Hello Mark, Thank you for your kind feedback. We hope we can develop a tool worth using, if there's anything we can do to improve it please let us know! Kind regards, The Channable team
Replied June 2019
Lana
Apparel & Fashion, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
A learning curve, but great support.
Channable was a bit of a learning curve however, support was amazing for the entire experience.[SENSITIVE CONTENT] helped us get the majority of our inventory up on Amazon and has helped us out tremendously. By having the UPC's, getting everything up on Amazon was fairly easy. Speedy responses and great customer service.
PROSThe support is the absolutely best. [SENSITIVE CONTENT] made the entire experience for us.
CONSThe setup and learning curve was a challenge, if not for the support we wouldn't have gotten through it.
Ersan
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Excellent customer service
The software is easy to use and the employees are always ready to help
CONSThe price is slightly on the high side compared to other providers
Victor
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Excellent software
Excellent Software. Easy to use and make listings on marketplace platforms easier
PROSIntegration to marketplace is easy and user=friendly
CONSI like the concept of using Rules to determine how you want to send your data to marketplace platforms
Sven
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great support from the team for the onboarding process.
Having a tool for feed management and APIs to market places are great deal.
PROSThe great support from the Team (especially [SENSITIVE CONTENT]) for the onboarding process.
CONSI'm just starting to use Channeble, but so far no cons.
Reasons for switching to Channable
I switched because of bad support.
Mikkel
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Channable Review
Effective software for feedbased text ads. Support replies relativly fast
CONSNot always that intuitive. Technical bugs happens a little too often imo. Not the best software for feed optimization
Joel
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Excellent tool to avoid issues with merchant centers
very good
PROSUser firndliness, dashboard overview, ease of use, rule implementation, channacademy and the efficient support.
CONSSometimes when an issue appears and the solution is presented - maybe add directly a solution link with a video or article.
André
Apparel & Fashion, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Support and avaiability of channels
The module that is available for this software that make super easy the integration to our cms. The support is fast and very accessible.
CONSThe existing templates to marketplaces should be more updated.
Isabelle
Apparel & Fashion, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Easy to use feed management tool
Easy to use and easy to learn, great educational videos too.
CONSNothing, everything met my expectations!