All Channable Reviews

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User Profile

Nathan

Verified reviewer

Retail, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great tool, great support

I have discovered and used channable for multiple clients during my job as an SEA specialist at a marketing agency; the tool is also widely used in my current job at a retail company. I have always experienced the use of Channable as very easy, and as indicated earlier, I am very positive about the contact moments with support.

PROS

You have all the options you need to set up the perfect product feeds. Using the tool is very simple and intuitive. The support department is very helpful if anything is unclear.

CONS

Maybe I have overlooked a possibility myself, but otherwise it would be a welcome addition to be able to adjust rules in bulk. (for example: in all selected rules, replace the word "test.com" for "test.nl" or the "delivery" attribute for another attribute called "shipping_time".) In my case, this could save quite a bit of time. I would also find some more options for filtering in the overview of all feeds useful, because with more than 90 feeds you can easily lose the overview sometimes. But in this case too; maybe there are options that I myself have overlooked.

Vendor Response

Hello Nathan, Thank you for such an outstanding review and for trusting us to help grow and organize your business for over two years! As to your comments, there is 100% a solution to manage rules in bulk using Channable's 'Master Rules.' Please feel free to contact our support team or go to our help center articles on the Channable website, that cover this feature. Kind regards, The Channable Team

Replied November 2020

Danny

Verified reviewer

Marketing and Advertising, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Using Channable as a SEA specialist

As a SEA specialist I use Channable primarily to manage my Shopping feed en my feed that I use for campaign building. For this, Channable gives me the freedom I need. To add, remove, replace information.

PROS

Super-duper user friendly. I haven't tried yet; but I think I can teach a monkey to use Channable. In a PPC world where the use of feeds gets more and more important, it is of great value that there is a tool like Channable that enables me manage my feed, without having any programming skills. It allows me to give me a lot of freedom. And most importantly: I'm not stuck to boring source feeds, where my hands are tied. And, let's face it: to understand how a feed is build up takes quite some time to comprehend. The user friendly interface helps me to easily explain it to (junior) colleages.

CONS

I'm very happy about the feed-mangement part of Channable. And in that division, I think Channable is the best tool around. I am less excited about the other features. The text ads editor for instance. The basics here work fine. But when you want distinguish and really take a next step, the tool is too limited. And in that department there are quite some campaign building tools that are better.

Reason for choosing Channable

User friendly

Vendor Response

Hello Danny, Thank you for your enthusiastic feedback. We're honored to know that Channable serves you so well. We work to get everyone up and running as fast as possible with our tool! As for Ads the same idea is applies, we want to make Ads accessible to everyone. If you would like to dig even deeper into the tool we have a help center, tutorial videos and of course our customer support for more information. Kind regards, The Channable team

Replied June 2019

Bart

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2022

Slow or no response - blaming third parties for not working modules

Very bad, they need to step up their customer service game.

PROS

Not much, it's lacking basis functionality, anything standard you would like to add costs you extra even before it works.

CONS

Overpriced, they are only looking for ways to charge more, sell upgrades. No solutions if something doesn't work.

Reasons for switching to Channable

Channable is not delivering, so we have to handle orders and repricing manually now for 6 weeks. No solutions and no paybacks are offered.

User Profile

Victor

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2022

Not the best but a reliable choice for channel management

PROS

Reliability and integration with virtually all the platforms that you could need and more. Sometimes I feel that they should put more effort in different features rather than channel integration (so many channels).

CONS

If you are switching from another platform probably you'll get the same features that you had.

Reason for choosing Channable

Price

User Profile

Laura

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Saves me so much time

This tool is very easy to work. Great customer service and it makes my clients grow through it's possibilities and connections.

PROS

Using Channable makes me create more effective campaigns and feeds, and therefore the ROI of my clients campaigns grows. Which in return makes them and us happy, since KPIs are met. It also creates a lot of opportunities like advertising on marketplaces and other platforms. Feeds can be created in an instant.

CONS

Order connections are not available for every CMS.

Reason for choosing Channable

At that moment, Channable already had the Text Ads functionality up and running so someone at a conference advised me to go check it out. I started working with it the next day and once I saw how everything worked, I never even looked at another product again.

Vendor Response

Hello Laura, Thank you for the wonderful review and taking the time to voice your opinion! We strive to meet the needs of all of our clients and are happy to take suggestions for how to better our tool. We develop based off customer feedback, so please, if there is a connection you need contact our support team. Any CMS can be connected via our custom API. Kind regards, The Channable team.

Replied August 2019

User Profile

Marthijn

Verified reviewer

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Marthijns review

Support is very well and almost no bugs.

PROS

Almost everything we would like to do with our feeds you can do with Channable. There are almost no limitations.

CONS

The pricing is getting to high if you do have many products.

Vendor Response

Hello Marthijn, Thank you for your enthusiastic feedback. We're honored to know that Channable serves you so well. We work off of customers ideas, so if there is anything else we could provide to push the limits even further please let us know! Kind regards, The Channable team

Replied June 2019

Dylan

Verified reviewer

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Amazing partner

PROS

Always helpfull and if you can not find a way to make it work, their support does.

CONS

That my internet speed is so slow ;) haha so not their problem

Vendor Response

Hello Dylan, Thanks for leaving us such a awesome review. We're glad Channable has impressed you so much. As you said support is always here to help with any problems you may face! Good luck with you internet connection! The Channable team

Replied June 2019

Olga

Cosmetics, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Channable Support

PROS

I received a professional reply to all my questions. The support by [sensitive content hidden] was provided at the highest level

CONS

The Channable Support. Support is always propmt with the best solutions

Reason for choosing Channable

It was not my decisition

Martin

Retail, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

1

FUNCTIONALITY

3

Reviewed October 2023

Expensive but stabil

Good and it feels stable which is a must when working with these kind of systems.

PROS

I like the fact that I have the feeds per brand and base the new feeds on the main raw feed. Also it is easy to copy rules between the brand and feeds but the ability to have special rules for some feeds. Also the system is fast to work in.

CONS

Going from an other system I am missing some features that may be good to have. First off an overview of the items and data about them. And I am also missing the sync with GMC and Google Ads data that I can create special rules on.

User Profile

Tim

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Best feed management tool

PROS

Channable is easy to use for beginners, but is also advanced enough for power users. Many times its plug and play: connect your shop, import products and connect to the service. We use Channable to manage different feeds for our clients and can tailor the feeds to their needs (for instance: exclude products, different pricing). Thanks to the API connection it is possible to get orders directly in your webshop.

CONS

For starting webshops with many products the pricing model can be a bit steep, but it is worth it, because it saves time.

Erwan

Automotive, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Vendeur e-commerce

Après avoir eu une mauvaise expérience au près d'un concurrent de channable, nous sommes très heureux de travailler avec eux. Ils sont très réactifs, disponibles et joignable à tout moment.

PROS

Nous avons un grand nombre de pièces à références uniques que nous avons réussi à mettre en ligne sur différentes marketplace, très facilement et très rapidement.

CONS

Il existe des fonctionnalités qui ne sont pas encore disponibles, mais l'équipe channable est réactive et très à l'écoute. Chacune de nos demandes sont traitées dans la journée et font l'objet de développement afin de mettre en place de nouvelles fonctionnalités.

Reasons for switching to Channable

Mauvaise gestion des flux, et mauvaise communication, nous avons plusieurs usines, et plusieurs sites internet. Lengow ne permettait pas de publier toutes nos annonces sur nos sites et marketplace.

Marco

Marketing and Advertising, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

The guide of a data jungle

We have tried manage product data with Channable and sell omnichannel.

PROS

We have tried Channable for our clients who needs it for his omnichannel solution.

CONS

The tool seems to expensive for our needs.

Sacha

Furniture, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Perfect tool to automate your sales on market places and excellent support team

We use Channable to connect with different market places in Europe. It's a tool with a very user friendly interface an also a an excellent customer support. When you face issues, errors or difficulties their support team will help you until everything is solved.

PROS

I'm not technical at all but even then it's no problem to learn working with Channable. Thanks to Channable our product information is always up to date on many different platforms and market places.

CONS

When you're new to Channable it looks like 'a lot'. But when you get to know the basics you will be over that feeling very soon :).

Remco

Retail, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed May 2019

Excellent tool

Channable helps us set up personalized feeds for a number of different channels from one master feed. This way we can get the right offers to the right people.

PROS

Great variety of channels to link your product feeds to. After the initial learning of the system it's easy to copy often used filters and values to different feeds. Many options to keep your feeds up to date with the right package.

CONS

Learning curve for setting up the system at the start.

Vendor Response

Hello Remco, Thank you for taking the time out to leave Channable such a kind review. It's our pleasure to work with you. If you ever need any help please feel free to call, we have a live support team to work with you and a online help center on the Channable website for all your questions. Kind regards, The Channable team

Replied June 2019

Alina

Retail, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Channable in home&garden e-commerce

I love the tool and easy contact with brilliant support team.

PROS

I love that the product is easy to use and integrate with our business.

CONS

It would be great to have the documentation with useful rules that you can copy / paste if needed.

Mark

Consumer Goods, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Reliable software and company

Support is EXCELLENCE!

PROS

It works like we want it to work and when we need some adjustments the support is really fast!

CONS

At this moment I really can't mention anything here.

Mark

Verified reviewer

Online Media, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Real value for money

PROS

Great feedmanagement tool Great support Real value for money Shopping builder is decent

CONS

Don't really like the adwords ad builder, in my opinion this should not be the core reason you choose to use channable.

Vendor Response

Hello Mark, Thank you for your kind feedback. We hope we can develop a tool worth using, if there's anything we can do to improve it please let us know! Kind regards, The Channable team

Replied June 2019

Lana

Apparel & Fashion, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

A learning curve, but great support.

Channable was a bit of a learning curve however, support was amazing for the entire experience.[SENSITIVE CONTENT] helped us get the majority of our inventory up on Amazon and has helped us out tremendously. By having the UPC's, getting everything up on Amazon was fairly easy. Speedy responses and great customer service.

PROS

The support is the absolutely best. [SENSITIVE CONTENT] made the entire experience for us.

CONS

The setup and learning curve was a challenge, if not for the support we wouldn't have gotten through it.

Ersan

Retail, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Excellent customer service

PROS

The software is easy to use and the employees are always ready to help

CONS

The price is slightly on the high side compared to other providers

Victor

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Excellent software

Excellent Software. Easy to use and make listings on marketplace platforms easier

PROS

Integration to marketplace is easy and user=friendly

CONS

I like the concept of using Rules to determine how you want to send your data to marketplace platforms

Sven

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great support from the team for the onboarding process.

Having a tool for feed management and APIs to market places are great deal.

PROS

The great support from the Team (especially [SENSITIVE CONTENT]) for the onboarding process.

CONS

I'm just starting to use Channeble, but so far no cons.

Reasons for switching to Channable

I switched because of bad support.

Mikkel

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2021

Channable Review

PROS

Effective software for feedbased text ads. Support replies relativly fast

CONS

Not always that intuitive. Technical bugs happens a little too often imo. Not the best software for feed optimization

Joel

Marketing and Advertising, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Excellent tool to avoid issues with merchant centers

very good

PROS

User firndliness, dashboard overview, ease of use, rule implementation, channacademy and the efficient support.

CONS

Sometimes when an issue appears and the solution is presented - maybe add directly a solution link with a video or article.

André

Apparel & Fashion, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Support and avaiability of channels

PROS

The module that is available for this software that make super easy the integration to our cms. The support is fast and very accessible.

CONS

The existing templates to marketplaces should be more updated.

Isabelle

Apparel & Fashion, 501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Easy to use feed management tool

PROS

Easy to use and easy to learn, great educational videos too.

CONS

Nothing, everything met my expectations!

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