All Chartbeat Reviews
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Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2021
Best real-time Web Analytics period
We use chartbeat for real-time traffic analysis. It helps us understand what assets we're wining on, which need to be improved and even helps us determine more content to write based off what does well.
PROSThe ease of use and segmentation in real-time help us truly understand our audience, reach and when it's time to freshen articles.
CONSI can't find much to complain about. It's a bit costly and some of our teams can't afford it.
Reason for choosing Chartbeat
Ease of use. Better customizations.
William
Online Media, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2021
Chartbeat in the news
Overall, we're able to see how well stories are doing on our news site and it helps the digital team to understand what might do well and should be a higher priority.
PROSAnalytics on where traffic is coming from and how much. It's helpful to see that a story is gaining traction to know to get a video in there before it airs on TV. The ability to look at other news stations in our company across the state, region and even the country is a great asset to fin trending topics.
CONSNot much to say here. It does however seem that when there are multiple authors on a story/post, Chartbeat doesn't factor them into the individual's overall views. Nothing major, just a bit of a nuisance some days.
Reason for choosing Chartbeat
I'm not sure. After being hired, I was shown the basic Chartbeat and about a year later we upgraded and it's been a solid platform with benefits that have far outweighed the cost.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Easy, powerful A/B testing
I love how easy it's been to integrate this into our website and use it to do a/b testing on pieces even after they're published. The testing widget is very intuitive and supports a large number of variants.
CONSIt'd be amazing if we could eliminate CERTAIN variants while they're testing without canceling the entire test. That way the remaining, stronger variants can finish faster. Adding variants mid-test could be nice too potentially but is probably a lot trickier to do/get good results for.
Cameron
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed May 2022
Chartbeat beats ahead of Google Analytics
This overall experience with Chartbeat has taken us off Google Analytics (not completely but close).
PROSThe real-time dashboard is far superior to GA and also the reporting structure sent to my email on my frequency of choice on a per-author basis is the best feature it has
CONSThe understanding of the differences to Google Analytics was difficult at first but the description and new FAQ answers helped assist that – nothing I don't like!
John
Broadcast Media, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Chartbeat is an essential tool for any digital publisher
I have never been disappointed by Chartbeat. Any technical issues are quickly disclosed and resolved. Customer support is responsive, and the product is fairly priced for smaller publishers.
PROSChartbeat is extremely easy to deploy, reliable and frankly indispensable. And the smartphone app is killer.
CONSThe number and type of alerts I can set are limited, so I would like to have more options for alerting me to various trends.
Cyrus
Publishing, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Review
I've always enjoyed working with Chartbeat and find their team and software to be of a high quality
PROSThe HUD and in particular headline testing are invaluable tools in our day-to-day publishing operations
CONSI would love a heatmap feature which could track when and where people drop out of the page as they scroll down.
Ese
Fund-Raising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2021
Very helpful tool
I like that the tool functions in real-time.
CONSThere is no way to freeze the data as far as I can tell. It can be a bit hard on the eyes with the data constantly changing. I know this contradicts what I enjoy most, but having the option to stop the data at a given point in time would be helpful.
Mark
Newspapers, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2021
My review of Chartbeat
Chartbeat helps me understand what stories are doing well on the website and which are not. That knowledge helps me in evaluating staff and in planning future news coverage.
PROSIt's easy to use and clearly readable. It's a great snapshot.
CONSI have no complaints. It does the job that I expect it to do.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
So easy a sheep could use it
Excellent!
PROSIt's user-friendly, easy to navigate and the data I need is very simple to see/access throughout the day.
CONSI can't go back and track how one particular item did on our site.
Anonymous
10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2022
Essential resource for digital reporters
As a digital reporter, Chartbeat is an essential part of my daily workflow. I use it to check the engagement on my stories from the day before, to test multiple headline options, and to see how my posts fare over the course of the day.
PROSDaily reports with statistics on engagement on all of my articles; real-time statistical tracking; headline testing;
CONSThe search capabilities for past data could be a little more user-friendly
Leah
Broadcast Media, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Chartbeat is the best option for understanding web analytics
10/10 would reccommend!
PROSI like that I can see real time data that allows me to then determine the best course of action for distribution of content.
CONSI wish there were more demographic categories of users.
Jane
Broadcast Media, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Part of my daily workflow
Our company uses Chartbeat and it has made such a big difference in our daily editorial content planning since we implemented it.
CONSI need to learn to tweak the Chartbeat alerts to only see spike alerts over a certain threshold.
Gareth
Media Production, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Indispensable tool
I use it every day, and it's a brilliant piece of software for my industry.
PROSEase of use, at-a-glance analytics, instant data
CONSCan be clunky to use on occasion, would like more shortcuts
Kaley
Online Media, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Here's Looking at Chartbeat
Happy with how it's bolstered my online content and story generation. It's also critical to know how users are gained, so I can plan out my sharing on social media, etc.
PROSGleaming graphics and simplified format make it easy to check (very very often) on how stories are performing.
CONSJumping in and out of historical pages or author segments can be a bit full of friction.
Anonymous
5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2021
Chartbeat critical to digital success
Very positive overall experience and we can adapt nimbly thanks to real-time analysis
PROSEasy to use and integrate among the team
CONSI find the archival features a little difficult to get to grips with, whereas current content is simpler to harness