ease of use and deployment at a mass level

Time taken to handle the queries is the only factor

We started using this CRM when we were struggling with a negative perception spread by competitors. NPF was used for sms and email campaigns.

The product is highly customized for education industry. Quick to deploy. Most required features are there. Most important is the analytics which is provided to the user. We used to get monthly/bi-monthly updates and it helped. The admission tally exceeded the target.

The total cost of ownership runs a bit high. However, it is best left to the bargaining skill of the client.

Helped me a lot. We can track easily our data and application

Helped me a lot. We can track easily our data and application.

Everything fine, very easy to use. Loved it

Easy to use, Plenty of customization, Simple and intuitive.

Data management: The current data management system is not very efficient. It is difficult to find and access data, and there is a lack of centralized reporting. A better data management system would make it easier to track data, identify trends, and make informed decisions.Better filters: The current filters are not very granular. They do not allow users to filter data in a way that is specific to their needs. Better filters would allow users to drill down into the data and get more insights.Multiple real-time dashboards: The current dashboard only shows a limited amount of data. Multiple real-time dashboards would allow users to track different activities in real time. This would be helpful for monitoring performance and making quick decisions.

It is quiet good easier to operate good and impressive interface it has

It is a bit slow in process takes time sometimes that I don’t like a bit about it

All in all, it's good. Does what it says it will do on the can, and goes many steps further.

Designed specifically for Form management for colleges and schools, NPF is really good at doing what it does. Over the years, it has been expanding its niche and can now handle the entire chain from lead generation, assignment, nurturing and application to interview and assessment, offer dispatch and acceptance as well as token fee in one single package.

Some features feel redundant or pointless. Login sessions time out really quickly. It has a checkbox for "Remember me on this computer" during login, but leave your session untouched for 30 mins and you get logged out.Sometimes, working with large numbers of data, it can get bogged down and slow. Sometimes, this could be avoided if search and reassignment rules were changed.

This helped us in Student Admission Management. This CRM helped us a lot managing our publishers, campaigns, communication, lead generation.

This is not a modified CRM for universities. It is completely made for University/education institute use. I loved using it. You can manage the publishers also. This is very user friendly, unlike other complicated CRMs. If your team is a beginner and less technical then you should choose this.

They are a bit late to adopt new tools and technologies.

Quite amazing software to use for admissions and other academic activities

Easy Secure Highly recommended Involvement of leads

Training is required for the users for different roles

Overall experience has been great

It is quite easy to manage leads here and find them when required, data are well maintained , admission tracking, lead management all is good. The quick add option to add leads is quite helful.

Sometimes takes long to response// lags on multiple filters

i like how the things are customized to users needs. A good CRM and data management tool. it works best with exotel.

While handling the long call, half of the details are filled. but, while on the call NPF logs out automatically, making it difficult to find the lead and update the information. Pop up for calls work very rarely making it difficult to find lead as call hits. some time NPf fails to generate leads, which is being more frequent now. And on heavy call flow this becomes a major issue

very satisfied

Smooth functioning of the CRM and loaded with multiple features. Online Application is also very smooth and easy.

Customer service is not upto the mark and sometimes they are taking too much time to resolve the problems

The software is good and easy to use. The customer support team is also outstanding

The application module is very good. It is a good tool to communicate with applicants.

The payment part & import data functionality needs to be improved. There should be an archiving mechanism for past year data.

Good

Easy to use, dependable system, transparent related to information and data

sometimes system error for a minimum period

Overall my experience with Meritto is absolutely good and I'll definitely recommend each and every organisation and employees to use this for your comfort and low time consumption.

We can get insights from the collection of data and leads which we are managing in Meritto easily.

Sometimes the data fluctuating and taking time to load something which we need in urgent basis but i believe that Meritto team can solve this problem by better work in back-end.

Very nice.

Ease of deployment, excellent customer support

Nothing. It has all the features in the CRM.

I am very extremely thankful to the developers of the software because it has made over here and handling very easy

I like the user friendly interface of the software so that the calls are managed and on day today basis

The enhance use of Technology who are not technological friendly is not used for them

The experience has been very good. The SPOCs have been cooperative. Queries are resolved promptly.

Easy to use. Generates reports that are important. Enables accurate process management.

Data got flushed , though we got in excel format , we need to get in the original form.