Facebook Business Suite

RATING:

4.4

(126)

About Facebook Business Suite

Facebook Business Suite is a comprehensive tool that allows businesses to manage Facebook, Instagram, and Messenger accounts all in one place. It can be used on desktops or iOS and Android mobile devices. The tool enables users to respond to messages as well as create and schedule social media posts, stories, and ads across all platforms. With Facebook Business Suite, users can create automated responses to streamline inbox management. It provides a media library where creative assets for posts can be uploaded and stored. The activity tab can be used to review all Facebook and Instagram activity in real-time and prioritize unread messages and comments. Additionally, businesses can track key performance insights and audience trends. Facebook Business Suite is a free to...

Facebook Business Suite Pricing

Facebook Business Suite is a free tool.

Free trial: 

Not Available

Free version: 

Available

Facebook Business Suite - overview

Facebook Business Suite Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Facebook Business Suite

1 - 5 of 125 Reviews

User Profile

Josip

Verified reviewer

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Spent less time doing more on Facebook

Overall experience is good and I recommend everyone to use Business Suite because it is a time saver, gives you a more clean dashboard and you can concentrate on important data and create new engaging content more easily.

PROS

Business Suite is a great tool for every Facebook page owner. It offers a clean, modern-looking dashboard that is full of all kinds of information such as a quick overview of the latest posts, how big was the reach, how many people were engaged, commented, and a lot more. My favorite features are Planner and Insights. The planner gives you a nice calendar view where you can easily see the whole picture much easier, schedule your posts for later, and manage running ads and dual publishing on a connected Instagram account which is a nice time-saving feature. What I like about Insights is that there are some nice graphs representing your audience and you can even monitor your competitors and how many new likes they got in some time, how many posts they created, and so on

CONS

All those features are nice to have but I experienced a lot of time slowness in the whole dashboard and a lot of waiting for the load to complete. Also, I must mention that Facebook (Meta) loves changing stuff regularly and that can cause some features to disappear without proper notice or given alternatives. When something breaks you get a generic error message. I tried contacting support a few times and although they were fast on response time, they weren't of much help.

User Profile

Phil

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2023

"Streamline Your Social Media with Facebook Business Suite: A Comprehensive Review"

Facebook Business Suite is a great tool for businesses to streamline their Facebook and Instagram presence. The software lets businesses manage their social media presence in one place with scheduling and publishing, advertising, and analytics. Businesses save time by not switching platforms.Before utilizing Facebook Business Suite, examine its drawbacks and price. The platform has extensive advertising possibilities, but firms may need a large expenditure to get results. The program only supports Facebook and Instagram, so businesses with other social media accounts must handle them independently.Consider Facebook Business Suite's learning curve. For small businesses or those new to social media marketing, the platform can be intimidating.In conclusion, Facebook Business Suite can help businesses streamline their Facebook and Instagram presence, but it's vital to weigh the pros and downsides before signing up.

PROS

Simplifies social media management by bringing multiple pages and accounts into one platform.Provides analytics and insights for businesses to better understand their audience and track their results.Offers the ability to schedule and publish content, respond to messages and comments, and run advertising campaigns across both Facebook and Instagram.Integrates with other tools such as Shopify and Google My Business, making it easier to manage a company's online presence.

CONS

Limited to Facebook and Instagram only, so businesses that have a presence on other platforms will still need to manage those separately.Some features, such as advertising, may require a significant budget to be effective.The platform can be overwhelming for small businesses or those new to social media marketing.

Marnie

Design, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2024

Hard to navigate

PROS

I like how it will bump ads, etc. to potential viewers in their timeline, etc.

CONS

It is EXTREMELY hard to navigate unless you look up how to make everything fluid for every little thing. So much so that we are almost not using it altogether.

User Profile

lilibeth

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Pros and Cons of Facebook Business Suite

I can claim that it benefits home-based business owners like me because it's practical and makes it simpler for us to market our products.

PROS

I like that scheduling allows you to monitor your clients' orders and that they can schedule an appointment. I can also observe the tips regarding how I can monitor my products.

CONS

It contains a few features, but the UI could use some work.

User Profile

Jessie

Verified reviewer

Utilities, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed December 2023

Good Tool for Social Management

Overall the business suite does what I need it to do. Sometimes it can take a little bit to get where I need to, I can go in circles. You'll definitely want to make sure that anyone who has access knows what they're doing, if they get to poking around it could be problematic. For being free it's a great software for those who may not want to pay for an extra management software. I use just strictly this for several pages that I manage.

PROS

Everything is in one spot and scheduling/responding to social posts and messages is easy.

CONS

Sometimes the app can be a little lacking compared to the desktop version and the desktop can get a little cumbersome.