Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"Spredfast is very similar to Hootsuite in terms of a scheduler. But it also does social listening which is important for my industry. "
"Customer service is very responsive and the team helping us to ramp up willing to do the extra miles."
"The platform was very customizable for our brand. We were able to make the community really unique"
Cons
"Like many competitor programs, Spredfast is expensive. It's not the tool for everyone, but is amazing for growing medium-large companies who need to streamline their social media process."
"It is a bit difficult to program multiple resending since the window is very small, but that would be my complaint, for everything else .. this tool is very good, I am very satisfied"
"Relatively hard to use especially on the reporting side, it is not very flexible in customizing reports . "
Khoros Marketing Reviews
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March 2018

catherine from Marketing Surfers - Tu Agencia de Marketing en Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
one of the best tools for social media!
a tool that has helped me a lot in the programming of my social networks among others, excellent tool
Pros
You can respond and follow your followers in real time, through a very simple and very easy to use interface. The best thing about this tool is the possibility not only to see who shares your content, but also where your message arrives by means of very complete statistics.
Cons
It is a bit difficult to program multiple resending since the window is very small, but that would be my complaint, for everything else .. this tool is very good, I am very satisfied
November 2019

Dana from Mastermind Marketing
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
November 2019
Good social media tool
It is a tool used by our clients that we manage daily. It helps us organize content and receive approvals for publishing. It also tracks our campaign content.
Pros
For content scheduling purposes, it is great. You can sync multiple accounts and publish content simultaneously if desired. You can also organize content with labels although there are some limitations.
Cons
The analytics side of the product is not as strong as content and listening. There are other products that do a better job with features and dashboards.
Reasons for Switching to Khoros Marketing
Client agreement
March 2021
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
March 2021
Social Media Community
Pros
It has been great for me in interacting with my customers on social media. Customer service is very responsive. Also it allows me to see insight of my posts.
Cons
It sometimes get very tricky managing your accounts.
October 2018
Abby from Caesars Entertainment
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2018
Ugh!
Pros
Spredfast is very similar to Hootsuite in terms of a scheduler. But it also does social listening which is important for my industry.
Cons
Schedule is slow and it's a little complicated. Customer service is very responsive, but sometimes it feels like they're answering you just for the sake of answering. Overall, not a fan. And there's a lot of ways your analytics can be skewed. Annoying to say the very least.
November 2019
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2019
Khoros Is great for Social Media Communications
My experience with Khoros Marketing has been amazing. The communication and effectiveness is exactly what any business needs.
Pros
Khoros has been a great for communicating with our customers via Social Media. It is very easy to manager multiple social media platforms and accounts from Khoros without having to directly log in into each platform. They system is very reliable and accurate.
Cons
I can't think of any downside to this software as my experience has been great and I am not aware of any competitors.
October 2017
Samantha from Rooster Teeth
Company Size: 201-500 employees
Industry: Online Media
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2017
Great growing software
Spredfast makes publishing, sorting, and tracking your social media activity so much easier than it would be otherwise. And because it's growing so quickly, we've seen major improvements and feature adds just in the last couple years.
Pros
I've only been using Spredfast for about 2 years, but the program has grown and changed in so many positive ways in that amount of time. It's easy to use, with options to add on various features based on your needs, meaning this could be the most basic or the most robust social media automation tool out there. Support is also quick to respond and the library of help articles is extensive.
Cons
Like many competitor programs, Spredfast is expensive. It's not the tool for everyone, but is amazing for growing medium-large companies who need to streamline their social media process.
May 2020
HUGO from ir
Company Size: 201-500 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
May 2020
Backend not administrator friendly
The back-end administrative interface present a steep learning curve, even just to find my way navigating the interface.
Pros
Customer service is very responsive and the team helping us to ramp up willing to do the extra miles.
Cons
Relatively hard to use especially on the reporting side, it is not very flexible in customizing reports .
December 2018
Sarah from Washington University in St. Louis
Company Size: 10,000+ employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2018
Powerful platform for managing social
Pros
I love that Spredfast makes it easy to schedule social posts far in advance, and you can do so for multiple accounts. I worked for a company that has 700+ separate social media accounts for each location, and we were able to manage them all via Spredfast.
Cons
Can get a little tricky managing hundreds of accounts, especially in a customer service capacity. We noticed that we weren't seeing all of the comments or direct messages coming in from all accounts, so many questions from our customers got overlooked.
October 2018
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
October 2018
Cool tool..hard to use
Pros
The final product of Spredfast is great and can help with automation.
Cons
It is hard to navigate and takes many steps to reach end goal
December 2018
Anonymous
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Spredfast is the top Social Suite
Pros
Intuitive, great insights, great to involve different stakeholders within the company
Cons
API with some SM sites is a bit clumsy/feels dated
October 2017
chandler from sparksight
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
October 2017
mostly positive with a couple painpoints
far reach with minimal effort
Pros
I love the functionality of the calendar in that it syncs with posts that are posted from elsewhere
Cons
its a little hard to schedule out multiple reposts since the window is so small - i wish that if you wanted to post multiple reposts you could do it in one fell swoop
April 2018
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Spredfast breadth of capabilities is incredible
Pros
This is quite possibly the best tool a company can use that gets 100s of social messages a minute...
Cons
There's a lot to learn, not difficult, but a lot to learn when it comes to mastering the tool.......
October 2016
Ben from Pegasystems
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2016
Spredfast is a good platform for gaining insight into social media trends
My company leverages Spredfast to gain a better understanding of what the key trends and keywords are in our industry. We use many of the platform's features, including the share-of-voice feature, which allows us to benchmark our company's performance against our competition.
February 2017
Tess from Pandemic Labs
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
February 2017
Spredfast Review
Spredfast had a lot of cool features but for a long time I experienced an issue where there was bad lag while typing and creating posts. Also ran into workflow/authentication issues between Spredfast and Facebook. Overall though, a great platform.
August 2020
hayley from Jane
Company Size: 51-200 employees
Industry: Internet
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
2.0
Functionality
1.0
August 2020
Khoros
It was a really expensive product for what we we got.
Pros
The platform was very customizable for our brand. We were able to make the community really unique
Cons
The functionality and UI was not that great, or easy to use.
September 2018
Brittnee from Abbott
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: Free Trial
Review Source: GetApp
September 2018