Thank you for taking the time to leave us a review, we really appreciate it! So glad you've found our support team helpful and that you're enjoying using OpenCRM. In terms of reporting, I will make sure to feed your comments back to our interface team. Would you mind replying to the email with some more information of what areas you are finding confusing? It might be that a session with our customer success team can help bridge the gap.

Replied September 2021

Thank you so much for leaving us a review, it's hugely appreciated! If there were specific areas you were struggling with, in terms of integrating with a 3rd party software, please don't hesitate to reach out to us and we can look at how best to explore any imitations you might be coming up against. Thank you again for leaving us such a lovely review :-)

Replied August 2021

Thank you for taking the time to give your feedback. I am genuinely sorry that your experience was not like the many hundreds of other comments we have received about our product and services. My name is Graham, and I am the Managing Director over at OpenCRM. OpenCRM does not have an email client, so we were left a little puzzled by your comment stating that our email program is 'very bad and barely functions'. It's always disappointing when we have been unable to quantify the areas that you were struggling with, and for that, I can only apologise. Our goal is a bug-free experience for our thousands of users. To clarify, we have never charged for bug fixing, and our approach to feedback around areas of the system that have genuine issues has always been to embrace the feedback to make our product better for our whole community. If you're open to discussing this further, please give me a call. I would be pleased to catch up and discuss any options that we might have in the future.

Replied April 2021

Thank you very much for leaving us such a glowing review! It's hugely appreciated. We always like to read that our product has improved whilst you have been an OpenCRM user and we can assure you that those improvements will keep on coming. It's also a pleasure to read about your positive experiences when interacting with us whilst customising your system to better fit within your business. If there is anything else we can do for you, please reach out to us directly, and thank you again for leaving us this review.

Replied June 2021

Thank you so much for taking the time to leave us such a positive review! It's hugely appreciated. It's always a large task to implement a new CRM system into your business so it brings huge smiles to our faces to read that the process has been smooth and as hassle-free as possible. We are very proud of our customizable CRM solution, so to read your feedback about how well OpenCRM has slotted into your business is brilliant to see! If there is anything else we can do for you give us a shout and thank you again for taking the time to leave us such a glowing review

Replied June 2021

Thank you very much for reviewing OpenCRM! It's so nice to see that, as an ex-Salesforce user, you picked up OpenCRM quickly and easily...and as our main competitor, it's brilliant to see that you love your OpenCRM system in comparison! Thank you again and do reach out to us directly if we can help you or your team with anything else

Replied August 2021

Thank you so much for your brilliant review David, we really appreciate it. We particularly love reading that OpenCRM has helped you to be more efficient and increase your productivity, that's exactly what we aim to do when we help a company implement an OpenCRM system. If there is anything we can do for you, please don't hesitate to reach out to us. Thanks again and have a lovey day.

Replied February 2023

Thank you so much for taking the time to leave us such a brilliant review! Our Customer Portal is one part of our system that we love, so we are very happy that you were able to bring this to the attention of a wider audience. Thank you again for your brilliant review, please reach out to us directly if we can help with anything else

Replied August 2021

Thank you very much for taking the time to leave us a review! It's hugely appreciated. If there are any aspects of your system that you would like some more help with, please reach out to us directly and we can have a chat about your requirements Thank you again,

Replied August 2021

Thank you so much for your review Sam, it's very much appreciated. In terms of your home page, you can certainly do some customisation. I'm afraid our colour scheme is not something we allow you to change, however, besides that, we do allow loads of customisation options. If you'd like some help with this, you can reach out to us either via phone, email, or live chat, we would be more than happy to help. Thanks again for taking the time to leave us a review and we do hope you have a lovely day.

Replied July 2023

Hello John, thank you so much for your brilliant review. In terms of discovering those lesser-known OpenCRM features, we would point you toward our youtube channel and social media channels. There, we regularly share tips and tricks for OpenCRM and general help videos. We actually have a free webinar taking place next Wednesday (24th May 2023) over on our YouTube channel. It's aimed at using OpenCRM to better effect alongside our Jotform and Zapier integrations. If you do a quick search for OpenCRM within YouTube, you'll find our channel and from there, just hit subscribe and click the bell icon and you'll be notified of any new videos we upload. I do hope this helps but please feel free to reach out to us directly if you would like further info or some direct URL's to help find those social channels. Thank you again for your review, we really appreciate it.

Replied May 2023

Thank you so much for such a glowing review Joanne, We really appreciate that you took the time to write us such a brilliant review. If there is anything we can do for you in the future, please don't hesitate to reach out to us via live chat, phone or email.

Replied February 2023

Thank you so much for your glowing review, Peter! We really enjoyed reading his one here at OpenCRM. If we can ever help with your user permissions, please let us know. We're always happy to help (as you have pointed out in your review, thank you :-) Thank you again for your brilliant review, we wish you a lovely day.

Replied February 2023

Hello Chris, Thank you very much for your awesome review. You can actually do what you want to do with the Projects module. We have a 'show all' feature on all modules. They are set to show 20 per page, but that can be changed. To do this, load the Projects module. Then look on the right-hand side of the page. At the top of the list of projects, you'll see a page number (you'll be on page 1). Next to the page numbers you will have a clickable drop down. This is set to '20' as default, however, once you click the dropdown you'll see options for 50, 100, 200 and ALL. Click 'All' and your list will now show you every project on the same page. I do hope this helps and if you'd like to reach out to support to have this explained in more detail, please feel free. Thanks again Chris,

Replied June 2023

Thank you so much for your brilliant review, Phillip, we really appreciate it! We pride ourselves on our 'no pay walls' mantra, so we wanted to say a huge thank you for including this in your review. We strongly believe that when you buy a product, you should be buying the whole product, not half, not 1 quarter, but the whole product. Thank you again for bringing this to the attention of the wider world. If you ever need anything, please give us a shout, we're always happy to help.

Replied February 2023

Thank you so much for the excellent review, Daryl! We really appreciate it! Do reach out to us directly if there is anything we can do for you. You can reach us by phone, email or Live Chat :-)

Replied April 2023

Thank you so much for leaving us this awesome review! The customizable nature of OpenCRM is certainly a huge benefit to the vast majority of businesses who choose to come on board, so it's brilliant that you have mentioned this and brought it to the attention of the wider world! We always think a CRM system should work for you, not you working for the CRM system, so having the ability to customize the system to fit your business is certainly a key factor in our ongoing success. Thank you again for your time and lovely review, please give us a shout if there is anything else we can do for you.

Replied June 2021

Thank you so much for taking the time to leave us a review! The customisable nature of OpenCRM is hugely important to the vast majority of our clients so thank you very much for bringing this to the attention of a wider audience! In terms of the colours you have mentioned, I can't say to much, but watch this space ;-) Thank you again and do give us a shout if there is anything else we can help with

Replied August 2021

Thank you so much for your review Ruth, it's very much appreciated. I am sorry that you feel our support team speaks too technically. It's often a tricky thing to contend with as we have users who are very technically proficient at one end of the scale and then users who are brand new to CRM at the other end, so we do apologise if you feel they have been running when you need them to walk, so to speak. We are constantly striving to improve OpenCRM and we take on board your comments about drag and drop functionality. We will be feeding those comments back to our development team. Thank you again for your review and please don't hesitate to reach out to us if there is anything we can help with.

Replied February 2023

Thank you for your 10/10 review, Yvonne, it's really appreciated. In terms of the frustrations you mentioned above, I think we may be able to help with those. If you were to reach out to our support team and explain those frustrations, we can certainly look into that for you. Thank you again for your time and awesome review.

Replied February 2023

Thank you for such a brilliant review, Chris, it's much appreciated! If you would like some help with your reports, please reach out to us, we can put you in touch with our Customer Success team who can help you create those with less trial and error involved, Thank you again and have a lovely day Chris!

Replied February 2023

Thank you for your review Alistair. We would love to investigate your slow loading times for you, as this feels like a frustration that we may be able to do something about. If you could reach out to us via support next time you experience any slow-loading pages we can then take it from there and look into this. We do also have an ideas board on our website (www.opencrm.co.uk). We love to get ideas from our current users! If you head over there and pop your ideas down our development team would certainly take a look at those for you. Thanks again for your review and we wish you a lovely day.

Replied February 2023

Thank you for your review Noor, it's very much appreciated. Unexpected errors are very rare when accessing OpenCRM. If you are experiencing this on a regular basis, we would like you to reach out and contact us as we are not aware of any issues regarding your system from our side. If this ever happens again whilst you use OpenCRM, please give us a shout so that we can look into what might have caused this. Thank you very much for your review and we hope you have a lovely day.

Replied February 2023

Thank you so much for your review Grey. We really appreciate it. We have a really handy YouTube playlist for new users that can guide them through those first steps into OpenCRM. You can either give us a shout via live chat and we can pass on that playlist link or take yourself to YouTube, do a search for OpenCRM, and then click playlists, you'll see it there. It would also be worth subscribing to our YouTube channel if you have not already as we regularly share training videos and 'help me' webinars. Thank you again for your review.

Replied February 2023