All Popupsmart Reviews

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User Profile

Yiğit

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Perfect solution for new startups to increase conversions

It was great, especially for the targeting part. We have created numerous setups according to traffic sources and triggered those popups while user engagement is high enough to increase our CTRs / fill rates.

PROS

I was using very popular another solution as I never see Popupsmart before on Google searches before but one of our friend help me to discover them. The UI is very useful and easy to understand. I like that style of popups and the total experience of creating new popups. Also analytics part was great to conduct A/B test in our end. As we are very page-speed obsessed agency, when we migrate solution to our clients, we also measured TTFB of the server and it is great to see that it is very fast solution for not creating any blocker for frontend.

CONS

It was painful to migrate my previous popup while making onboarding. I wish to have dedicated account specialist can take care of migration of our setup.

Reason for choosing Popupsmart

This guys are very popular but I need a custom solution from relatively smaller startup. That is why I prefer to with Popupsmart.

Reasons for switching to Popupsmart

It was expensive and slowing our clients' websites.

Anonymous

2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2021

Great Popup Tool For Marketers

It does what it says on the box: increase your leads and conversions. The popup builder is very easy to use, unlike other tools I've been using in the past. It's straight-forward and you can start with proven templates that don't require too much customization. I didn't run into issues and was happy with how it boosted my website conversions. Definitely worth testing out.

PROS

This is a straight-forward popup tool that has a lot of different targeting options. You can launch a popup based on pretty much every behavior you can think of. The templates look great and actually convert. I've been able to increase my leads with just about 10 minutes of work on my part. The interface looks great and you can quickly get a campaign up and running without much technical skills.

CONS

Nothing. It's a solid tool that does what it promises. I don't ask for more. I know there has been updates to the tool frequently so it keeps getting improved based on testing and user feedback.

Reasons for switching to Popupsmart

I was looking for a tool that makes great popups without all the technical hassle. I've tested a bunch and this was one of the ones I actually liked.

Josh

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

One of the most bug-filled pieces of software I've used all year

My overall experience is negative. I have suggested we put in a beer cooler in the office so we can handle working with Popup Smart another day.

PROS

It goes after what we struggle with, email capture.

CONS

Where do I start? The software is extremely broken. We have found several bugs for them and we feel like we are their QA and product team. The bugs are endless. They have no quality assurance or anyone testing this product. The customers are the testers. Support is offline during US hours and only online during business hours in India.It's shocking to me how popular this software has got with so many bugs. It's non stop. It's so frustrating and they're unthankful. We have helped them SOOOO much. They're ungrateful for paying customers having the patience to point out and comprehensively report bugs. We are not employees, we are customers. We are beyond annoyed with Popup Smart.

Victor

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Popups Made Easier

Overall, I've had a great experience with Popupsmart. Great enough to take time to convince my marketing department that we should use this service among the others we've tested. We're now currently customers and the clear analytics on the dashboard (as well as in our CRM) show that we made the correct decision.

PROS

I, personally, like how the design of popups is streamlined, however, the amount of options available for specific application is decent and openly shown. This helps a lot with creative presentations of deals and mini informational popups rather than the usual standard.

CONS

There are a couple glitches here and there; the dashboard not loading correctly (which has been fixed), pop-up builder crashing from an image upload (which I've been informed is being remedied currently... Little stuff like that can be annoying, but I understand the importance of hitting snags to be able to ultimately create something worthwhile

Reason for choosing Popupsmart

Clear analytics, a more straightforward viewing cap, and better overall lead capture performance over the others we tested with the same design and viewing parameters.

Ar

Arts and Crafts, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Solid popup system with unique features

I've been using this pop-up form software for several months now and it has drastically improved my customer engagement. The interface is user-friendly, and the design capabilities are top-notch, allowing our team to create professional and appealing pop-ups with ease. It offers a wide variety of templates and customization options, ensuring that my pop-ups align perfectly with my brand.

PROS

Allowing to add Lottie animations. Additionally, the software's seamless integration with my existing marketing tools is another big plus.

CONS

I would like to see A/B testing and seems it will be available soon

Reasons for switching to Popupsmart

No flexibility and week support

User Profile

Martin

Verified reviewer

Design, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Smart popups and customer acquisition tool

Significant improvement on another web-based system we used. Whilst not the cheapest by any means the value is reasonable if you have a number of sites to manage.,

PROS

We find this relatively easy to use though occasionally inflexible. Junior staff can pick up the system relatively easily. Designs looks smart and are responsive

CONS

The use interface is mostly intuitive but at times we can be banging our heads against the desk to work out why something doesn't work. The support can be slow at times, glacial when its busy but over all the experience is better than the previous software we've used for this work. It very often conflicts with Cookie banners - dismiss the cookie banner and the popup disappears too...

Agustin

Retail, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Comprehensive and easy-to-use solution for creating complete web popup campaigns

PROS

Its ability to segment popup campaigns. Its numerous templates and simple web integration with GTM make creating popup forms a lot easier.

CONS

It's not a very cost-effective solution because of the use per impression limitation.

User Profile

Bahar

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2020

Affordable Prices with Excellent Support!

PROS

Actually we were using sleeknote before we met popupsmart. There are similiar feature but popupsmart pricing %70 more affordable so we switched popupsmart. Their support is very fast and friendly. They transfer all popups from sleeknote. Thanks for all support and make us some saving.

CONS

They dont have enought integration directly but zapier solves this problem.

Reasons for switching to Popupsmart

Prices

Chinenye

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great user interface

PROS

It's been a great experience with Popupsmart, the UI is very useful and easy to understand.

CONS

Popupsmart pricing is a bit expensive compared with other products.

Tom

Apparel & Fashion, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

wallis and jaza

Very good and so far no issues

PROS

its a great lead gen capture for our website would recommend

CONS

The fact that i didn't find it sooner and didnt implement

Jon

Publishing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Solid popup system - offers nonprofit discount

PROS

This software made it easy to quickly implement custom pop-up notices that were needed on various pages of our webstore. I tested it out on their free trial and then subscribe to the annual version. The price was affordable and we qualified for the nonprofit discount.

CONS

The reporting side could be more robust, but it does what I need.

Reason for choosing Popupsmart

Features and affordability

Reasons for switching to Popupsmart

Pricing and implementation issues.

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2021

Not suitable for real businesses

No benefits, its been a bad and costly experience using this amateur software.

PROS

I think it was easy enough to get a basic popup live with the product

CONS

It's shockingly unstable. It stopped sending leads to our system by webhook from day to another. These leads are critical to our business, and unfortunately we didn't notice the bug until 20 days later. Tried contacting the support in order to get it fixed ASAP, but they have still not yet replied more then 24 hours later. No other option than to move to another service.

Reasons for switching to Popupsmart

Pricing

Ibrahim

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

7X Organic Lead In Two Months

Our B2B focused website was collecting 25 leads per month. We started using Popup Smart and our lead count increased 7 times in just 2 months. It's an incredible experience for us and our lead count continues to grow exponentially. Thanks!

PROS

cheap price, easy to use, stylish designs, customizable forms, variety of integrations, great customer service, nice user experience...

CONS

I really do not know. Maybe gamification components can be added.

Reason for choosing Popupsmart

Popup Smart had its other alternatives much cheaper and much more useful. Also, the variety of themes was more. They had many designs that were also aesthetically pleasing to the eye.

Anish

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Best Popup Form Builder

Popupsmart makes wonders for us we could easily see and 30% increase in our demo bookings and lead capture forms

PROS

Popupsmart helps us to capture all the leads coming to our website and the no-code approach to build the forms was super helpful

CONS

Popupsmart is a bit expensive compared to its competitors we were hesitant to spend that much money at first

Natalia

Renewables & Environment, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Great, easy to use and actively developing tool

I love the tool because it offers flexibility through many templates, targeting, scheduling and display options and is easy to use. There are some bugs from time to time, but if reported they are being fixed rather quickly thanks to great customer support.

PROS

Easy to use A lot of set up opportunities for pop ups Great customer support

CONS

Sometimes buggy, but customer support does their best to fix reported bugs asap No opportunity (yet) to open the pop up link in new window

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Overall: Not Bad

I had no problems with it and was pleased with how it increased my website conversions. It's definitely worth a shot.

PROS

Popupsmart has been a fantastic experience for me. Great enough to take the time to persuade my marketing staff that this service, among the others we've tried, should be used.

CONS

There is a lack of instruction on how to customize some of the templates.

Amanda

Farming, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Made a big difference in sign ups

We now have way more subscribers since using popupsmart.

PROS

It was easy to set up and I immediately got way more sign-ups than from the standard form on my website.

CONS

Nothing. It was totally easy to set up and retrieve names.

Reason for choosing Popupsmart

I found popupsmart looked good and was the easiest to use. Glad I chose them.

Robert

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2022

An easy solution

Very good service overall.

PROS

Popupsmart provides an easy way to get high quality pop ups onto your website, they are fairly easy to implement and work reliably well.

CONS

There are some limitations as to where and when the popup can be displayed on your site.

User Profile

Mert

Verified reviewer

Internet, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Takes only 5 minutes to set up the perfect popup

Before using Popupsmart, we used Mailchimp's popups to capture emails in our blog. The problem with Mailchimp is that their embed code was slowing down our website and customization is limited. Since we've started to use Popupsmart, our conversion rate increased around 40% and our website is loading much faster!

PROS

Popupsmart has great UX for non-developers. The team is very responsive and it has lots of integrations to quickly become our favorite email capturing tool.

CONS

Nothing really big. I've gone through a few issues, the team has fixed them in a day!

Dwi febrian

Government Administration, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Easy to use and always impress me and visitor

My visitor always get the messege from popupsmart also eye catching

PROS

Its very very easy to use and always got attention from web visitor.

CONS

More template and need more advanced design

Julie

Cosmetics, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2022

Great software!

PROS

Popupsmart is super easy to use and integrate. I love being able to use it with my shopify store without an app. Being small and lean at the moment the free version works for all of our needs right now which is a huge plus!

CONS

I can’t really think of anything, It’s pretty great.

Reason for choosing Popupsmart

I read great reviews online and was not disappointed

Hilal

Computer Software, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Lead Generator

The pop-up smart amazed me. I am going to pop-up smart panel and downloading my leads with low CPL :)

PROS

It is easy to use, there are many really useful pop-up templates, looks professional & branded, converting leads from traffic.

CONS

I want to try all templates, can not decide which one to use.

Reason for choosing Popupsmart

Easy to use, useful & goal-oriented templates, real conversion optimization.

Vincenzo

Food & Beverages, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed August 2022

Excellent Product - Poor customer service

Self service product with great feature. Once you need a support the overal perception drops down

PROS

Easy to use and quick to install. We implemented several campaigns in minutes

CONS

I wrote to customer care (no feedback) about the impact the code has on overall page speed. It has negative impact on speed and SEO

Reason for choosing Popupsmart

Quick install

Matt

Photography, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Quick and efficient

Quick, easy, fast and efficient tool. It fulfills its role really well.

PROS

We needed a simple and easy to implement solution. After testing a few this one was the easiest to customize and to integrate.

CONS

One important feature is missing. Opening links in a new window. That’s a must have.

Reason for choosing Popupsmart

Easiest to use and customize, fastest to implement.

Rudy

Retail, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Great customer Service

[SENSITIVE CONTENT HIDDEN] from Popupsmart.com contacted me after a failed install and talked into trying another method. He took the time to reach out and contact me which really was the determining factor.

PROS

Feature rich, although a sticky widget would be nice

CONS

installation instructions should give you options rather than just the embed code at the end let us know other installs are available

Reason for choosing Popupsmart

worked with my site which we have limited access to and not WordPress based

Showing 1 - 25 of 45 Reviews