All Popupsmart Reviews
1-25 of 45 Reviews
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Yiğit
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Perfect solution for new startups to increase conversions
It was great, especially for the targeting part. We have created numerous setups according to traffic sources and triggered those popups while user engagement is high enough to increase our CTRs / fill rates.
PROSI was using very popular another solution as I never see Popupsmart before on Google searches before but one of our friend help me to discover them. The UI is very useful and easy to understand. I like that style of popups and the total experience of creating new popups. Also analytics part was great to conduct A/B test in our end. As we are very page-speed obsessed agency, when we migrate solution to our clients, we also measured TTFB of the server and it is great to see that it is very fast solution for not creating any blocker for frontend.
CONSIt was painful to migrate my previous popup while making onboarding. I wish to have dedicated account specialist can take care of migration of our setup.
Reason for choosing Popupsmart
This guys are very popular but I need a custom solution from relatively smaller startup. That is why I prefer to with Popupsmart.
Reasons for switching to Popupsmart
It was expensive and slowing our clients' websites.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
Great Popup Tool For Marketers
It does what it says on the box: increase your leads and conversions. The popup builder is very easy to use, unlike other tools I've been using in the past. It's straight-forward and you can start with proven templates that don't require too much customization. I didn't run into issues and was happy with how it boosted my website conversions. Definitely worth testing out.
PROSThis is a straight-forward popup tool that has a lot of different targeting options. You can launch a popup based on pretty much every behavior you can think of. The templates look great and actually convert. I've been able to increase my leads with just about 10 minutes of work on my part. The interface looks great and you can quickly get a campaign up and running without much technical skills.
CONSNothing. It's a solid tool that does what it promises. I don't ask for more. I know there has been updates to the tool frequently so it keeps getting improved based on testing and user feedback.
Reasons for switching to Popupsmart
I was looking for a tool that makes great popups without all the technical hassle. I've tested a bunch and this was one of the ones I actually liked.
Josh
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
One of the most bug-filled pieces of software I've used all year
My overall experience is negative. I have suggested we put in a beer cooler in the office so we can handle working with Popup Smart another day.
PROSIt goes after what we struggle with, email capture.
CONSWhere do I start? The software is extremely broken. We have found several bugs for them and we feel like we are their QA and product team. The bugs are endless. They have no quality assurance or anyone testing this product. The customers are the testers. Support is offline during US hours and only online during business hours in India.It's shocking to me how popular this software has got with so many bugs. It's non stop. It's so frustrating and they're unthankful. We have helped them SOOOO much. They're ungrateful for paying customers having the patience to point out and comprehensively report bugs. We are not employees, we are customers. We are beyond annoyed with Popup Smart.
Victor
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Popups Made Easier
Overall, I've had a great experience with Popupsmart. Great enough to take time to convince my marketing department that we should use this service among the others we've tested. We're now currently customers and the clear analytics on the dashboard (as well as in our CRM) show that we made the correct decision.
PROSI, personally, like how the design of popups is streamlined, however, the amount of options available for specific application is decent and openly shown. This helps a lot with creative presentations of deals and mini informational popups rather than the usual standard.
CONSThere are a couple glitches here and there; the dashboard not loading correctly (which has been fixed), pop-up builder crashing from an image upload (which I've been informed is being remedied currently... Little stuff like that can be annoying, but I understand the importance of hitting snags to be able to ultimately create something worthwhile
Reason for choosing Popupsmart
Clear analytics, a more straightforward viewing cap, and better overall lead capture performance over the others we tested with the same design and viewing parameters.
Ar
Arts and Crafts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Solid popup system with unique features
I've been using this pop-up form software for several months now and it has drastically improved my customer engagement. The interface is user-friendly, and the design capabilities are top-notch, allowing our team to create professional and appealing pop-ups with ease. It offers a wide variety of templates and customization options, ensuring that my pop-ups align perfectly with my brand.
PROSAllowing to add Lottie animations. Additionally, the software's seamless integration with my existing marketing tools is another big plus.
CONSI would like to see A/B testing and seems it will be available soon
Reasons for switching to Popupsmart
No flexibility and week support
Martin
Verified reviewer
Design, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Smart popups and customer acquisition tool
Significant improvement on another web-based system we used. Whilst not the cheapest by any means the value is reasonable if you have a number of sites to manage.,
PROSWe find this relatively easy to use though occasionally inflexible. Junior staff can pick up the system relatively easily. Designs looks smart and are responsive
CONSThe use interface is mostly intuitive but at times we can be banging our heads against the desk to work out why something doesn't work. The support can be slow at times, glacial when its busy but over all the experience is better than the previous software we've used for this work. It very often conflicts with Cookie banners - dismiss the cookie banner and the popup disappears too...
Agustin
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Comprehensive and easy-to-use solution for creating complete web popup campaigns
Its ability to segment popup campaigns. Its numerous templates and simple web integration with GTM make creating popup forms a lot easier.
CONSIt's not a very cost-effective solution because of the use per impression limitation.
Bahar
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
Affordable Prices with Excellent Support!
Actually we were using sleeknote before we met popupsmart. There are similiar feature but popupsmart pricing %70 more affordable so we switched popupsmart. Their support is very fast and friendly. They transfer all popups from sleeknote. Thanks for all support and make us some saving.
CONSThey dont have enought integration directly but zapier solves this problem.
Reasons for switching to Popupsmart
Prices
Chinenye
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great user interface
It's been a great experience with Popupsmart, the UI is very useful and easy to understand.
CONSPopupsmart pricing is a bit expensive compared with other products.
Tom
Apparel & Fashion, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
wallis and jaza
Very good and so far no issues
PROSits a great lead gen capture for our website would recommend
CONSThe fact that i didn't find it sooner and didnt implement
Jon
Publishing, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Solid popup system - offers nonprofit discount
This software made it easy to quickly implement custom pop-up notices that were needed on various pages of our webstore. I tested it out on their free trial and then subscribe to the annual version. The price was affordable and we qualified for the nonprofit discount.
CONSThe reporting side could be more robust, but it does what I need.
Reason for choosing Popupsmart
Features and affordability
Reasons for switching to Popupsmart
Pricing and implementation issues.
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2021
Not suitable for real businesses
No benefits, its been a bad and costly experience using this amateur software.
PROSI think it was easy enough to get a basic popup live with the product
CONSIt's shockingly unstable. It stopped sending leads to our system by webhook from day to another. These leads are critical to our business, and unfortunately we didn't notice the bug until 20 days later. Tried contacting the support in order to get it fixed ASAP, but they have still not yet replied more then 24 hours later. No other option than to move to another service.
Reasons for switching to Popupsmart
Pricing
Ibrahim
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
7X Organic Lead In Two Months
Our B2B focused website was collecting 25 leads per month. We started using Popup Smart and our lead count increased 7 times in just 2 months. It's an incredible experience for us and our lead count continues to grow exponentially. Thanks!
PROScheap price, easy to use, stylish designs, customizable forms, variety of integrations, great customer service, nice user experience...
CONSI really do not know. Maybe gamification components can be added.
Reason for choosing Popupsmart
Popup Smart had its other alternatives much cheaper and much more useful. Also, the variety of themes was more. They had many designs that were also aesthetically pleasing to the eye.
Anish
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best Popup Form Builder
Popupsmart makes wonders for us we could easily see and 30% increase in our demo bookings and lead capture forms
PROSPopupsmart helps us to capture all the leads coming to our website and the no-code approach to build the forms was super helpful
CONSPopupsmart is a bit expensive compared to its competitors we were hesitant to spend that much money at first
Natalia
Renewables & Environment, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great, easy to use and actively developing tool
I love the tool because it offers flexibility through many templates, targeting, scheduling and display options and is easy to use. There are some bugs from time to time, but if reported they are being fixed rather quickly thanks to great customer support.
PROSEasy to use A lot of set up opportunities for pop ups Great customer support
CONSSometimes buggy, but customer support does their best to fix reported bugs asap No opportunity (yet) to open the pop up link in new window
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Overall: Not Bad
I had no problems with it and was pleased with how it increased my website conversions. It's definitely worth a shot.
PROSPopupsmart has been a fantastic experience for me. Great enough to take the time to persuade my marketing staff that this service, among the others we've tried, should be used.
CONSThere is a lack of instruction on how to customize some of the templates.
Amanda
Farming, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Made a big difference in sign ups
We now have way more subscribers since using popupsmart.
PROSIt was easy to set up and I immediately got way more sign-ups than from the standard form on my website.
CONSNothing. It was totally easy to set up and retrieve names.
Reason for choosing Popupsmart
I found popupsmart looked good and was the easiest to use. Glad I chose them.
Robert
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2022
An easy solution
Very good service overall.
PROSPopupsmart provides an easy way to get high quality pop ups onto your website, they are fairly easy to implement and work reliably well.
CONSThere are some limitations as to where and when the popup can be displayed on your site.
Mert
Verified reviewer
Internet, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Takes only 5 minutes to set up the perfect popup
Before using Popupsmart, we used Mailchimp's popups to capture emails in our blog. The problem with Mailchimp is that their embed code was slowing down our website and customization is limited. Since we've started to use Popupsmart, our conversion rate increased around 40% and our website is loading much faster!
PROSPopupsmart has great UX for non-developers. The team is very responsive and it has lots of integrations to quickly become our favorite email capturing tool.
CONSNothing really big. I've gone through a few issues, the team has fixed them in a day!
Dwi febrian
Government Administration, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Easy to use and always impress me and visitor
My visitor always get the messege from popupsmart also eye catching
PROSIts very very easy to use and always got attention from web visitor.
CONSMore template and need more advanced design
Julie
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2022
Great software!
Popupsmart is super easy to use and integrate. I love being able to use it with my shopify store without an app. Being small and lean at the moment the free version works for all of our needs right now which is a huge plus!
CONSI can’t really think of anything, It’s pretty great.
Reason for choosing Popupsmart
I read great reviews online and was not disappointed
Hilal
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Lead Generator
The pop-up smart amazed me. I am going to pop-up smart panel and downloading my leads with low CPL :)
PROSIt is easy to use, there are many really useful pop-up templates, looks professional & branded, converting leads from traffic.
CONSI want to try all templates, can not decide which one to use.
Reason for choosing Popupsmart
Easy to use, useful & goal-oriented templates, real conversion optimization.
Vincenzo
Food & Beverages, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed August 2022
Excellent Product - Poor customer service
Self service product with great feature. Once you need a support the overal perception drops down
PROSEasy to use and quick to install. We implemented several campaigns in minutes
CONSI wrote to customer care (no feedback) about the impact the code has on overall page speed. It has negative impact on speed and SEO
Reason for choosing Popupsmart
Quick install
Matt
Photography, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Quick and efficient
Quick, easy, fast and efficient tool. It fulfills its role really well.
PROSWe needed a simple and easy to implement solution. After testing a few this one was the easiest to customize and to integrate.
CONSOne important feature is missing. Opening links in a new window. That’s a must have.
Reason for choosing Popupsmart
Easiest to use and customize, fastest to implement.
Rudy
Retail, 11-50 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Great customer Service
[SENSITIVE CONTENT HIDDEN] from Popupsmart.com contacted me after a failed install and talked into trying another method. He took the time to reach out and contact me which really was the determining factor.
PROSFeature rich, although a sticky widget would be nice
CONSinstallation instructions should give you options rather than just the embed code at the end let us know other installs are available
Reason for choosing Popupsmart
worked with my site which we have limited access to and not WordPress based