All Lunio Reviews

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User Profile

Sam

Verified reviewer

Security and Investigations, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Stopped click fraud almost instantly & great support team

We have significantly more ad spend to attract real customers with now that all our competitors have been blocked.

PROS

Stopped click fraud on my Google adwords account almost instantly. I had serious problems with competitors draining my budgets but now that has totally stopped. The support team are excellent at answering any queries we have and are very proactive.

CONS

The dashboard could do with a few more explanations as it wasn't particularly clear how to use at first. However the team did walk me through it (in person no less!) which was much appreciated.

Anonymous

51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Invest to Save Money

I picked Lunio due to their tech and their support. Since signing up I have not been disappointed. Their success team have been there as much as we have wanted/needed them.

PROS

Lunio, once set up, is a hands off platform. Unlike rules based click fraud platforms, Lunio works day and night to reduce wasted ad spend. While they are not cheap, we paid for our entire years worth of investement in just 6 weeks of re-allocated budget.

CONS

Lunio has been around for a while and in places it shows on their platform. Whole the core functions are great, it is clear to see that some functionality could do with a refresh. However, the amazing customer support team more than make up for this. They are always on hand to help with a new confiuration or answer your question.

Reasons for switching to Lunio

We were on the legacy version of Clickguard. It was over protecting in some areas and under in others. Bottom line is, it was costing us a fortune in wasted ad spend.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2019

Malware in their files

negavite. It has bugs everywhere, it lacks accuracy in the numbers and in the way it works.

PROS

Is simple to use and its functionality is promising

CONS

The software and service itself is not accurate and it won't deliver quality at all. Their javascript was flagged as malware by Google and it stopped all the campaigns. This is supposed to protect your campaigns, not to insert malware in your websites.

Vendor Response

Hello, Unfortunately we cannot verify that you are a PPC Protect customer, as you have remained anonymous. Please contact help@ppcprotect.com to verify you are in fact a customer. I can confirm that PPC Protect does not contain any "malware" at all. We can see you have also left reviews on other platforms complaining about PPC Protect being malware, and that it is "full of bugs", which are not true statements. As a result, we have reason to believe these reviews may in fact not be genuine, and have been left on behalf of a competing platform. Should you wish to discuss any issues we are always reachable at help@ppcprotect.com.

Replied November 2019

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

A powerful tool that's increased our productivity & functionality at all levels

PROS

PPC Protect has been a pleasure to use from the first time we reached out. It's allowed us auto IP blocking, multiple detection rules, & many functionality features. Their low cost & great customer service also really helped.

CONS

At first we were concerned with integration of PPC Protect within our company but we soon realized it scales up extremely well. It's also very easy for multiple users simultaneously, which is even better than we anticipated.

Vendor Response

Thanks for your kind review! It's great to hear that you enjoy using the platform, I'll be sure to pass your comments on to our customer service team :)

Replied July 2018

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Superb support with friendly staff

PROS

The support and the amount of fraudulent clicks it prevented seemed much higher than that of ClickCease.

CONS

The pricing is only slightly higher than the competitors. You get what you pay for.

User Profile

Igor

Verified reviewer

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

Great solution for dealing with click fraud

PROS

This is a real lifesaver when it comes to projects in the competitive niche and specifically those with little budgets, when you want every click to count. It's easy to setup and starts working immediately, giving you all the necessary reports.

CONS

The number of platforms it works with is limited, I hop it will expand to more places where pay per click ads are available.

Vendor Response

Hi Igor, Thank you for your review - it's always great to hear from happy customers! We are currently looking in to expanding in to more platforms, including Bing Ads and paid social media advertising, we will keep you updated once we have more news on these :). Thanks, Neil Customer Account Manager

Replied June 2018

User Profile

Jonny

Verified reviewer

Financial Services, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Best PPC protection product out there right now

Superb. Cost per enquiry was almost instantly cheaper which is an absolute must for any business. If you are spending a significant amount of your budget on PPC then I would highly recommend getting software. PPC Protect is, in my opinion, the market leaders at the moment. Couldn't really fault anything.

PROS

After trialling several companies that claimed to protect from PPC fraud I was amazed to see the results with PPC Protect. The money we saved without impacting our conversion rates was by far the highest and it was also surprisingly easy to use, considering the complexity of what it does. Customer support was also first rate and left a real sense of value.

CONS

Their entry level prices are good for what it does, but I feel the jumps between prices and features could be a little more gradual, allowing access to more features for those of us who don't spent too much.

Vendor Response

Thanks for the great review Jonny, and great to have you on board as a PPC Protect user! We've taken recent user feedback onboard and actually just unlocked all our features to all plans - including unlimited domains on our entry level plan! Hopefully you find this useful :)

Replied November 2018

User Profile

Eric

Verified reviewer

Computer Games, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

PPCProtect - A necessity for all PPC users

Amazing experience overall. Integration is extremely easy and you start blocking fradulent clocks instantly (thus saving enormous amount of NET money). The team is always there to help, and they seriously do care.

PROS

Easy Integration Prevents Click Fraud Great User Interface Amazing Customer Support Great Pricing

CONS

No downsides so far, can’t really see any potential issues.

User Profile

David

Verified reviewer

Computer & Network Security, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Outstanding PPC innovative solution

Working with support team was a professional, and highly educative experience.

PROS

The ideas behind PPC Protect's algorithms and implementations are revolutionary, unmatched by alternative PPC solution I've encountered.

CONS

It might be hard to follow and fully understand the potential of PPC Protect's work on your domains, but the staff is very professional and is always happy to exhibit the full depth of their product to make you understand what is exactly going on, and how you are protected.

User Profile

Matt

Verified reviewer

Marketing and Advertising, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Great product and sorting one of the big problems with paid online marketing

The software is easy to use, it helps our clients protect themselves from ad fraud and is generally a great tool for us to offer out to our clients as an add-on service.

PROS

It helps get rid of the scourge of ad fraud on Paid display advertising through Google Ads

CONS

Nothing, it does what it says on the tin

Vendor Response

Thanks for your kind review Matt! It's great to have you on board as a PPC Protect customer - keep an eye out for all the exciting new features we have coming soon!

Replied November 2018

Steven

Telecommunications, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

A no-brainer for businesses that use Google Ads

The tool is quick to set up, the support team is very responsive and actually answers my questions and solves my issues. And on top of that, the development team is constantly shipping new features.

PROS

It's simply in its use, and highly effective.

CONS

Honestly, I haven't found anything I don't like.

Vendor Response

Thanks for the kind review Steven! It's great to hear that you find PPC Protect useful, and I will be sure to pass on your comments to the support team as they will love to hear them.

Replied November 2018

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Awesome service

PROS

I know nothing about fraud prevention, but PPC Protect is so easy to use that even I could make it work. I can already see results in term of conversion, which is really cool.

CONS

Nothing so far, it's really been a great experience for now.

Vendor Response

Thanks for the great review, and it's great to have you on board with PPC Protect! :)

Replied November 2018

Anonymous

1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Fantastic support & platform

We've stopped competitors clicking on our clients ads which is great, and it only costs a fraction of what our clients are paying each month.

PROS

Very, very easy to set up for all my client accounts. The support team are also excellent and very helpful with solving my queries.

CONS

Bing ads support would be nice but the support team did explain well why they can't have that at the moment (apparently bing don't allow it in the API). I have also noticed other platforms don't really offer true bing ads blocking so it doesn't feel a massive loss.

User Profile

Lisa

Verified reviewer

Telecommunications, 11-50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Essential for Heavy Adwords Advertisers !

Great customer service, great product, and a valuable addition!

PROS

Great addition to your Google Adwords campaign to ensure you are putting your money towards legitimate clicks! The support is excellent support (both ongoing and for initial set-up). Just add the tracking template and you're good to go!

CONS

Was a bit of a challenge to try and get working when our automation tool (Pardot) also required it's own tracking template. Was still possible, but needed to be customized.

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