All Remarkety Reviews
1-25 of 128 Reviews
Sort by
Brian
Verified reviewer
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Remarkety is the best value on the market
I’ve been a Constant Contact customer, Bronto, And MailChimp. Bronto is crazy expensive for a small company. MailChimp is cheap, but extremely limited. I wanted advanced automation for thinks like abandoned cart recovery, customer win backs, etc. I decided on Remarkety based partially on price. They seemed to deliver most of what Klaviyo does at a lower price. Initially, my customer success manager wasn’t very good and I was feeling neglected by Remarkety. Also, they did not integrate with my rewards program, so I gave Klaviyo a try. Klaviyo could not do some very basic things I wanted to do, that I was already doing with Remarkety. I called Remarkety. My new customer success manager called me back immediately. The support since then has been exceptional. Remarkety has made improvements to their platform based on my suggestions. I get excellent LIVE support from Remarkety. Klaviyo is by chat only. My customer success manager and I have weekly strategy calls now. They have added integration with my rewards program. I highly recommend Remarkety for small businesses that don’t have a staff of people to manage their emails and want to take advantage of customization and automation.
PROSPrice Automation options Integration with Big Commerce Support
CONSVisual appearance Lacking in analytics
Kyle
Fishery, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Remarkety Review
Overall it is a good platform and if Remarkety could create a function where you could easily segment customers into different email groups to send separate emails to that would make it so much better
PROSThe ability to have several functions such as email, duplication email, better analytics, etc. all under one platform
CONSWe really struggle with this platform on segmenting customer groups. In our business we have a handful of customer groups that we send emails to and was very easy to create personal email lists in Mailchimp as well as import contacts, but do not like the filter function of Remarkety
Reasons for switching to Remarkety
We wanted to see more analytic information and be able to send follow up emails to customers. We do miss their ability to create new email groups though
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2019
Good idea but needs work
Our experience started out great for the first several months but things have deteriorated because of so many glitches in their new system. At this point, it is very difficult to successfully make one new email and support has not been able to solve the big issues like the "save" button not working. Our account manager is always great but in the end, if things don't work and we waste many hours each day because of all of the bugs I can't say our overall experience is good.
PROSMany options to setup automated/trigger emails which are a great way to stay in touch with customers and offer customized specials to certain customers for certain things they do on your site.
CONSUntil a few months ago everything ran very smooth and was simple to use. Recently Remarkety started "upgrading" their system and adding new features and options. That's when the problems started. We now take a week to set up one email that used to take one day. I literally sit and watch the person here creating our emails and he runs into problem after problem every single time. Almost every day the save button stops working at random. He will spend a few hours setting an email up and he clicks save several times during that process only to find at some point the save button stops working and there is no way for him to finish the email. At that point, he has to totally start over from the beginning and hope he can get the email finished before the save button stops working. It's extremely frustrating to spend a lot of time setting an email up and find you have to start over from scratch because it cant be saved. This is an ongoing problem that began after Remarkety did recent upgrades and now we encounter it daily. Additionally in our Remarkety control panel there are features that are missing one day and reappear the next day and the disappear the following day. For example they have an option to create a desktop and mobile email all at the same time. One day we were working on it and set up an email that was optimized for desktop and mobile view using that feature. Then a few days ago when we started building another email the mobile option was gone.
Reasons for switching to Remarkety
Sendgrid lacked many features that Remarkety has.
Benjamin Keren
Arts and Crafts, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great tool
Best marketing investment you can do as a an online company.
PROSEase of creating Newsletter campaigns as well as automated campaigns. The help I got onboarding was amazing.
CONSThe ease of importing product links with all info into the emails.
Reason for choosing Remarkety
Great team to work with!
Reasons for switching to Remarkety
One account for all my (4) websites, at great pricing and lots of value!
Jason
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
A Welcome Change from the Competition
Our overall experience with Remarkety has been excellent. From onboarding to our ongoing meetings with our success coach to insure we are getting the most out of the software. Top notch customer support!
PROSWe love the easy to use editor and having the ability to manage and segment our list easily with the many conditions that Remarkety provides.
CONSWe would like to see the product have a Subscription Management feature to allow customers to chose what they receive rather than be removed all together.
Reasons for switching to Remarkety
Mailchimp isn't a bad software, it just was't for us. After many years with them we decided to move to Remarkety due to the ease of use. Mailchimp seems clunky and difficult to use for us so Remarkety was the right choice for us.
Harun
Food & Beverages, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great possibilities and easy to use
We use it for 5 years now. We have a good background in email marketing and don't plan to move over to a new tool. Remarkety has a great support team.
PROSThe easy connection with magento 2. The templates are up to date
CONSBit more reporting. However the analytics and recommendations are very valuable.
Reason for choosing Remarkety
Far more attractive pricing
Reasons for switching to Remarkety
Seamless connection with Magento 2 and the great support of Remarkety.
Kevin
Automotive, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Excellent choice for keeping contact with large customer base.
Overall, I'm very pleased with the software and I highly recommend it to anyone trying to engage their audience.
PROSI love the analytics and how well remarkety tracks the customer experience throughout your purchase funnel.
CONSThe newsletter layout side of the software is powerful, and on that note I do wish there were more templates available to just plug in and run with.
Reason for choosing Remarkety
Mailchimp did not seem as powerful, and I still stand by that decision.
asher
Design, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
user friendly
The support service is truly what makes this product great. I do not worry about encountering a problem because I know the support is lighting fast and really strong.
PROSThe customer support is incredible. It makes learning how to use the software, possible. Creating newsletters is o much more user-friendly than MailChimp in my opinion. The software in general is more user-friendly than MailChimp, honestly.
CONSAs long as the cost stays the same there aren't any cons to using this software to replace MailChimp.
Reasons for switching to Remarkety
I wanted to see if there might be something else that was a better fit for us.
Scott
Cosmetics, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Excellent software!
Very happy with the software.
PROSI love that all of our data is synced to Remarkety and with the tools within Remarkety I can set custom automations.
CONSI would like the ability to create a custom automation based on my own filters.
Reasons for switching to Remarkety
Not enough functionality in Mailchimp for sophisticated automation.
René
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Excellent e-mail client for e-commerce
Great product. We have started our e-mail campaign journey and we are very happy with this tool.
PROSEasy to integrate with our Magento solution. Intuitive design and setup. Quick start (comes with recommendations for campaigns). Great support.
CONSSmall con: design editor could run smoother.
Reasons for switching to Remarkety
To have a e-mail software client that focuses on e-commerce and measurable profits.
Vova
Health, Wellness and Fitness, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Highly recommend implementing Remarkety !
Overall, our business has benefited from using Remarkety and we plan to continue using.
PROSEasy to create campaigns, segmentation has been a big help, automation emails have increased customer conversion and retention
CONSA wider range of email templates would be helpful to have options. The templates are great, but at times have required a lot of effort to customize.
Reason for choosing Remarkety
Price and ease of use
Reasons for switching to Remarkety
Price
Don
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Good Marketing Requires Good Marketing Platforms
I LOVE Remarkety. I wish all my other marketing interfaces were as effective. I run a digital marketing company and my sole goal is to grow revenue streams for my clients. I actively use Remarkety as one of the tools in my kit to accomplish client goals.
PROSRemarkety has many valuable features that both automate and improve email marketing. Additionally, the support and customer service are exceptional.
CONSLike all marketing platforms, there is a learning curve, but the site and the support staff are there with easily accessible guidance in the form of both calls and instructional videos.
Rick
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Excellent Customer Support
This software will increase revenue. A must have in your digital marketing toolbelt.
PROSIt's a comprehensive email marketing, contact management and cart building tool.
CONSThe lead generation feature could be improved. Specifically, including the ability to survey and then use the results to segment leads at the point of capture.
Reasons for switching to Remarkety
Constant Contact has tot nearly as many features as Remarkety and very little integration with Big Commerce. Remarkety is a superior product by all accounts.
Inbar
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Very good product
We have used the Remarkety platform for years and always been happy with it! The program is user-friendly and it's easy to get many campaigns up and running. The design templates they provide look professional and what's more, they DO catch customers' eyes. We've always had a better ROI with the Remarkety platform than other email marketing platforms we've tried, including direct. Their support is very helpful and quick to respond on any needs you have.
Peter
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Very good and prompt support
We have been working with the team for many years and are happy with the software and the personal service.
PROSWe use Remarkety for almost all our (automated) interaction with e-commerce customers. It's easy to set up different campaigns and when we have special demands, the support is always very quick and on-point. Very helpful!
CONSThere could be more integrations for the API. We developed our own connector with the help of Remarkety support.
Mark
Building Materials, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Increased Sales with Remarkety
We set up automation emails for new customers and abandon cart coupon delivery.
CONSThat when building out an email you can sometimes lose all of your work if you click to view something but haven't saved the work. An auto-save feature would be great.
Reason for choosing Remarkety
Compatibility with our e-commerce CMS.
Alexis
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Fantastic product - best email service I have tried (and I've tried a few!)
I have Remarkety connected to Shopify, and my favorite part about it is the level of segmentation I can achieve so I can target specific customers. Also their customer service is TOP NOTCH! Any time I need help with something, or have questions, they respond within a day and walk me through what I need to do, or do it for me! Also, I have made suggestions about possible integrations, and they have listened and implemented those suggestions! I find this software far exceeds Mailchimp and a few others I have tried. It's a must for my online store.
CONSI would like to see even more design capabilities. I think the design features right now are good, but I think they can make them even better!
Arseniy
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Remarkety works well for me.
I like the flexibility this software provides. It makes it easy to create custom campaigns to target groups of customers.
CONSOnce a campaign is set to a certain template, you cannot change the template. Also, it gave me an error once I tried to submit this review because I did not enter enough characters. I like to keep things brief and direct.
james
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
solid, easy to use email marketing
I don't need a separate service to send out the emails. You guys combine the automations with newsletter functionality
CONSthe interface is a little slow/clunky at times. would like to see further integrations with platforms like facebook where we can collect emails on facebook and then automate an email from remarkety
Tom
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great email marketing solution. Would recommend to anyone.
Easy to use, great features and great customer support. Many times I have approached them for help and they've got back to me straight away.
CONSThere's currently no "Manage my preferences" panel, where email subscribers can edit their preferences in regard to receiving emails.
Megan
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Our company had been able to increase revenue with follow up emails and great looking newsletters.
Great reporting, customized email functions, great customer support, increased revenue, email suggestions. improved email design.
PROSThe software is really easy to use and I love how it makes suggestions for follow up emails that should be created.
CONSThere were a few things we needed the software to do that it wouldn't do, but after working with the customer support team, they were able to create the functionality that we needed.
Jordan
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2021
Easy to use and critically important
Excellent, in the current state of things selling out in minutes remarkety allows us to easily manage the email subscription and alerts for our loyal customers.
PROSThe ease of use and functionality of remarkety is key to easily managing our email lists and alerts for targeted high end product.
CONSIt can take a fair amount of clicks and new tabs depending on the action you are looking to take.
Tim
Sporting Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Easy to use effective software
Great software and company. Highly recommend.
PROSSimple to set up an email newsletter and daily email program.
CONSNeeds more easy to use email templates and designs.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Email Marketing at it's best with great pricing and ease of use.
Very easy to use. A/B Testing. Priced right. Intuitive. Quickly scales with increased business needs.
CONSNeeds a larger responsive design catalog.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Good ESP for ecommerce email marketing
Integrations for lesser used ecommerce platforms such as Yahoo Stores Full set of functionality Automations and segmenting options are pretty robust
CONSOccasional stability/delay issues A/B testing is not as intuitive as it could be UI usability could be improved