I was able to solve all of my challenges with SalesNOW either directly, or through "work arounds" that our Account Manager [SENSITIVE CONTENT HIDDEN] could come up with. Every time I thought I had a challenge we could not overcome, [SENSITIVE CONTENT HIDDEN] always had an answer. Customer Support is KEY when choosing a CRM, and we made the right choice going with SalesNOW as [SENSITIVE CONTENT HIDDEN] proved time and time again by setting up meetings and responding promptly to all inquiries. A proper Account Manager can not be understated. Having been pitched numerous software, I could always quickly delineate which reps would not be good at following up on concerns, and in this case, we certainly made the right choice.

Integration with our existing business processes was easy and the ability to add unlimited custom fields was a big plus for us. It included many of the things other CRMs did not including audit trail, ability to limit certain users to see specific information, and allowed us to reach a certain level of details other CRMs simply could not provide. Setup was quick and I liked the fact I could set it up myself easily vs waiting weeks on other people such as with other CRMs that mandate you make the changes through them.

It's hard to find things I did not like. Maybe that the software does not integrate via Zapier (yet) for other more advanced third party software integrations (as of the time I am writing this review).

The product and people at SalesNOW has been great to deal with. Any issues that I have are taken care of quickly and they are always super responsive. I am able to keep track of my (6) sales representatives spread out across a (6) state territory very easily all from my computer by checking in on business development deals that they are pursuing. For the price of competitor products, you can't beat what you get from SalesNOW!

The software is easily customizable depending on what you need as a company. When I first signed up, the people at Sales Now were able to get what I wanted in the program and they were able to input data that I already had from previous CRM program that I was using. The mobile application is something that for me, takes the software to another level, as I am able input information immediately or pull it up from the road when visiting contractors.

There is honestly nothing that I can say negatively about the software. It was a little bit of a learning curve from some of the older representatives that I manage, but overall the program doens't have any real cons in my opinion.

The support staff at Sales Now is by far the best I deal with. The Durst team is very helpful. The best way to describe them: Fast, responsive and helpful!!!!! We deal with hundreds of vendors and no one compares in the support department

Ease of use and speed of generating reports

could be more custom tailored to our business

Nothing but praise for SalesNow working out-side the box to customize their stander CRM plat-form to meet the needs of my customers and products or services sold.

While SalesNow has a rich CRM feature set, what makes SalesNow stand out among their competition is the support staff with superior knowledge, friendly demeanor , and in-person support.

Nothing that has hurt my business when using SalesNow but I'd like to be able to store a customer's contact photo as part of my contact's record field.

Max Boost Wireless & my former company Next-Gen have been using SalesNow for over 12/14 plus years with much ease & overall success. I have and do recommend this application to any Size business owner looking to tracking their Projects and Sales opportunities $$ Darin Schnelle Max Boost Wireless Founder

The SalesNow application I feel is the most affordable, least complicated, Sales user friendly, management application on the Market.

All features are handled and available with the SalesNow application that our team requires !

We needed a one-source platform to streamline and integrate the critical stages of our sales, operational & administrative processes. SalesNow has proven to be that platform for us. Our integration/set up was smooth, fast and worry-free, thanks in large part to our SalesNow Account Manager, who was knowledgeable, professional and very responsive. Equally important he continues to ensure a great customer experience for us, thanks to his can-do attitude, customer service & techncial skills and his understanding of our operation and needs. Thanks to his efforts and the strength of the SalesNow platform, it's been an A+ experience for us, from purchase, set up/implementation and currently, the daily utilization by our sales, operations and administrative team members.

Ease to Use Easy to Navigate Ability to Track from Prospect to Sale & from Sale through Installation/Project Completion Customized Notifications Customized Reporting Cost-Effective - Great Value

It would be great to add a business card scan capability to the mobile app for a quick/easy load of new prospects.

As a whole the strength of the tool really is the ability to customize as an administrator with the features provided. One enhancement that our team loves are the Workflow Email Notifications. Our SalesNOW account has been configured such that certain stage changes trigger email notifications that inform the user or their manager of the updates to the record. These emails are sent with web-links that direct the user to the SalesNOW record instantly. Another strength of the tool that we've been able to leverage is Chat. Using SalesNOW Chat tool our reps are able to bring clarity to their data through instant messaging. Following a SalesNOW appointment users can quickly initiate a Chat related to a specific activity with their manager. These Chats allow teams to point to key take-aways of the meeting or call and then build a strategy for any future engagements. Workflow email and Chat are free enhancements that have become a critical component in the way we do business. I would highly recommend this tool to other small to medium companies looking for a simple system with the potential for customization. It has the bells and whistles that actually matter at an affordable price.

-Customer Service Response Time -Ability to add new features -Ease of administrative changes -Collaboration on new projects

We have better visibility of what is happening in the market in our territory and industry. We are handling more sales contacts with the same people. No way would we ever go back to living without it.

We were looking for our first CRM, and searched the internet for a cheap and flexible product. What we found was competitive priced. In no way did they come in a cheap, they provided value that went well above what we spend every month. They also customized design, settings and manufacturer interface for us. The support and response has been fantastic for over 2 years.

Our own learning curve and implementation. We had to overcome the resistance of our sales team. Once it really got going it has taken off very well. Mostly it took showing them that we would not back down, and that we were going to stand behind our decision and use more of the software, not less.

We left a very large CRM program that we were nickeled and dimed on, and decided to try SalesNOW to see what we thought. The main reason we made the switch was the fact that when you call you get to talk to a live person. Another deciding factor was the forecasting tools. We give them 3 stars for features & functionality based on most their graphs are bar charts and we would like to see some Pie charts, we have had some minor issues with the graphs, which are being processed. Anything that we have customized has been reasonably priced. We are very happy with SalesNOW.

The ease of use. Running reports on Opportunities is something I do on a regular bases, I live in the advance search. The forecast tools have become one of our go to graphs.

There are minor adjustments that need to be made with the graphs, not all of the are legible all the time. I would suggest making more of the fonts black so when the numbers run off the graph they are legible.

Very simple and easy platform to navigate for the frontline sales team. Reporting metrics by location and team members would make this top notch.

The campaigns are loaded by the corporation down to an agency level and provide us with a HOT list of prospects from existing to new opportunities.

We can no longer upload data into the system, I do believe that option was disabled by the larger corporation we represent, and not a factor of SalesNOW, that has limited its effectiveness.

Looking for a CRM - customizable experience that you can taylor yourself? You've found it! We searched far and wide for a company and a product to assist us in creating a better customer experience and improving our team's capabilities of working together. We wanted a CRM tool that supported our sales team in running their territory and managing their accounts. We needed a program that allowed inside sales, customer service, and maintenence to work with our sales team and assist with keeping everyone on the same page. If you want a program just to manage your sales pipeline, you're only scratching the surface - but SalesNOW is affordable enough to start at the beginning, and flexible enough for you to build upon to create a robust, dynamic, information sharing experience for both your employees and customers. The time is now - SalesNOW.

Flexibility and mobile platform design.

N/A

We work with many vendors and no one exceeds the customer service level of the folks at SalesNOW.

Cost/Benefit is very good The staff at SalesNOW is very responsive and eager to help

It is generic so some things do not relate directly to our business model

SalesNOW is very user friendly. The ease of building a Client Data Base and then utilizing for scheduling calls or meetings and then carries over to Outlook. This software is also very easy to customize to fit the flavor of how you want this to work for your organization. I really enjoy being able to generate Sales Reports of various types for meetings and sharing with the rest of the sales team. Also helps me to stay involved in other sales reps activities.

Nothing really comes to mind right now. Anytime I have had a concern, customer service has always helped resolve any concerns or questions.

Our Marketing Team uses SalesNow everyday all over the state of Texas, the customization is incredible and very user friendly!

Being able to customize for our needs!

None

I like being able to sort data. I can sort by customer, by call-type, or time-frame so that I can get an accurate picture of what my sales folks are doing and how often customers are being seen. It is relatively easy to use. The phone app is decent as well, once you get used to it.

Like any software, it is only as good as the information that gets entered into it. I would like more options under the reports tab so that I can pare down the information. It takes some editing to get just the information I need. Lastly, it would be much more efficient if the information could be transmitted daily, automatically. SalesNOW's time is money, which I get, but there is a fee oftentimes for customizing fields or adding to the software.

Staff is responsive and helpful. Product is easy to learn and train on.

The product is customizable to meet the needs of our business and easy to use.

Missing graphical representation of calendar entries, like MS Outlook. Better email integration with MS Outlook would be good.

Very pleased.

Having a team based database has proven very important for our sales team as we are located in different provinces.

Once we got through (what seemed to be forever) setting up our client bases, getting used to optimizing the software took longer than expected. That said, [SENSITIVE CONTENT HIDDEN] was always there and very helpful.