All SproutLoud Reviews

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Sotheary

Health, Wellness and Fitness, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Has made getting products/help from Generac a breeze

My experience with Sproutloud with Generac has been positive. I will say in the last year or so, their response time has gotten longer, not sure if they lost team members or something, but for the most part, love using it. Very convenient.

PROS

I feel confident that if I have a question or need something addressed, there is always someone available to answer my question. I love that the conversation moves to email so that I can get updates and my issues/ concerns always get addressed/ wrapped up.

CONS

Not very aesthetically pleasing. The email portion when I have a ticket open to get help is a little confusing to read sometimes, although responding is made easy with the prompt #respond above this line# or something. It's just not cute, haha.

User Profile

Denise

Verified reviewer

Marketing and Advertising, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

SproutLoud is organized and user-friendly platform

Better communication with my clientele is the challenge that Sproutloud is assisting me with. In addition, I recently purchased business cards, and I am quite pleased with the quality and value. The accessibility of data, the simplicity of the claim submission process, and the accessibility of the claims database. The customer service has been excellent as well.

PROS

With SproutLoud, my contacts with support employees are streamlined, and I can easily access and review the history of our conversations, solutions, and follow-ups. My email search for the term "Sproutloud" brought up the article quickly. Made it simple to get in touch and get answers quickly, keeping me apprised of the status of my inquiries at all times.

CONS

One of the businesses we can reach using SproutLoud isn't making the most of what the tool has to offer. If possible, please provide more detail in the financial data. It seems to me that SproutLoud has these features, but they are currently being ignored.

Reasons for switching to SproutLoud

Excellent customer service, informative and friendly employees, and a wealth of promotional resources and fresh ideas to peruse, study, and put to use immediately. The process doesn't require me to start from scratch. SproutLoud provides a wealth of pre-made resources for expanding brand recognition and acquiring new clients.

Geoff

Building Materials, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2023

SproutLoud - Good, not Great

Overall, SproutLoud gets the job done. I fell like for the money there are other tools with more options, but don't hate it. We're able to make it work and I do love our rep and how responsive the tech support is.

PROS

Not too hard to use. Loved the fact that the SproutLoud team did a lot of the heavy lift in getting us started. Our rep is great and always very responsive.

CONS

Seems very basic for this type of tech. Hate that I have to go through an entire list of things to make a change on one window.

Munavvar

Internet, 2-10 employees

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Good for Social Media Management and Marketing Automation

Good but can be better in terms of pricing, feature (like inegration with social media platforms).

PROS

Ease of automation setup with just a few clicks.

CONS

Expensive than other channels. should reduce the pricing or create a lite plan for indiviuals

Amy

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

Reviewed June 2015

Technology company offers valuable solution for companies with stringent brand guidelines

SpoutLoud offers a web-based applicable that provides companies with the ability to establish templates that provide corporate with ample control over the brand while still allowing networks to customize marketing collateral with unique messaging. We implemented the SproutLoud platform approximately 6 months ago with the goal of distributing a multitude of different marketing materials to both our internal and external teams. The ease of use when executing time sensitive direct mail efforts through the SproutLoud platform is second to none. The system allows you to bypass the traditional processes and gives you the ability to deploy a campaign in four simple steps - upload your list, select your creative, determine a mail date and send. The price can be billed via credit card or paid with coop dollars - another huge benefit when working with a large network of users. SproutLoud has become a tight knit partner who truly puts their clients first. While we've witnessed the company's growing pains due to their success, the technology has been valuable to our organization and a worthwhile investment for our marketing team.

Mark

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed June 2015

Wonderful product with stellar support

SproutLoud was the answer to exactly what we were looking for in a Brand Management Platform. Their team has put a tremendous amount of thought and effort into a robust, well thought-out, powerful solution for managing Brands--from print and direct mail, to email marketing, marketing automation, and much more. Their technology platform is very robust and dynamic, while still being easy-to-use for the less technically inclined. I love how they take users through a step-by-step process for orders, and they have a consistent UI from section to section of the app. Aside from the technology, their customer service and staff are top-notch. I've had the opportunity to interact with a number of their staff, and all are very knowledgeable, fast to respond, and extremely helpful. They really are one of those companies that puts the customer first, and actually means it. All in all, we couldn't be happier with SproutLoud. We would highly recommend them to anyone looking for this kind of solution.

John

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed September 2015

Excellent Customer Service & True Partner

SproutLoud has continuously given us the tools needed for our network of franchisees to connect/engage with their customers both within their local communities and nationally. Our network finds the technology platform simple and easy to use, resulting in an increase of participation within a variety of marketing programs. The level of customer service provided to our network has exceeded our expectations and they continually put our franchisees first. SproutLoud has become a true partner in every sense of the word.

Danielle

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed August 2015

Fantastic Customer Service

SproutLoud has provided us with an easy to use dashboard for our franchisees to access customizable marketing materials. We can maintain the look and feel of our brand while provided the tools our franchisees need to build their business, all at their fingertips. The customer service is excellent for us and our franchise owners, and we find Sproutloud to be more a partner than a vendor.

C

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed June 2015

Game Changer for our Industry

We've been partnering with SproutLoud since 2012 and are still ecstatic with the results. Being able to streamline and automate the marketing efforts of our local Dealers was truly a game changer for us. Additionally, the team at SproutLoud has been great to work with along the way.

Brian

Retail, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2023

Extremely bad customer service

HORRIBLE - Avoid them at all cost - USE SOMEONE ELSE

PROS

There is nothing I like most about SproutLoud.

CONS

They refused to make any changes to our campaigns even when they had the wrong phone number and website URL for our business. They bill us without allowing us to review and edit the campaigns before they are published. And we cannot edit afterwards. Thus resulting in NO value to our prepaid campaigns.

Jay

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed June 2015

SproutLoud - easy to use, simple to customize, powerful marketing automation

This is our company's first experience with any type of marketing platform, and we've been thrilled with SproutLoud's performance. The client management has been stellar for us and our network participants; the platform is simple and intuitive to customize and adapt. We are well pleased.

D.

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed June 2015

An excellent tool to support our teams efforts. Great resource

My account executives love the ease of use and resource compilation in this package. Simple, effective and efficient. Grade AAA+ !

Ian

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed June 2015

The software is relaiable serves the needs of our business.

Pros: Features and functionality Cons: Not for beginners or organizations who are new to distributed marketing

Showing 1 - 13 of 13 Reviews