All XEBO.ai Reviews
1-18 of 18 Reviews
Sort by
William
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Flexible surveys to take
Carrying out this type of study through surveys, you can connect more closely with the client, allowing them to give their opinion of their experience with our company in order to improve the weak points that are noticed and provide solutions so that the client is better pleased.
PROSI improved the interaction with the client by knowing better the opinion that they have about our services and being able to know what should be improved with each survey carried out, it is possible to better analyze the weaknesses that can be had against clients who are not satisfied, With the data that is obtained digitally, it is possible to have a broader understanding of the position that one has in front of the client and the competition. This has helped us to improve the creation of marketing campaigns and improve our services. Their customer service is excellent, they are always willing with great kindness, they respond very efficiently.
CONSThere is nothing that I have come to dislike about Survey2Connect
Manoj Kumar
Market Research, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2022
S2C Feedback - Dashboards
So far, pretty good. But can be a lot better. I feel S2C does the simple things great. But when some elements of complexity are there, the software is NOT very flexible.
PROSLIVE dashboards including implementing basic derived calculations (say a Brand Health Score) from multiple parameters is a BIG plus. That's the best part about using this S2C.
CONSSome of the features are still basic/ not developed. A simple example: A trend chart could require a quarterly label in-between monthly labels. In current context, i would need to create two separate trend charts. One for month, one for quarters. Makes the already slow dashboard clumsy as well.
Yvonne
Telecommunications, 11-50 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2019
Basic Sofeware
Overall it was ok just the times it ran slow or didnt carry out all the parts of the survey.
PROSI liked that it was very easy to use. It provided several options as far as purchase plans but the more used it.
CONSDuring the survey it would go slow during certain times unsure why this would happen. It was on other devices not just one.
Jovias
Market Research, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed June 2022
An ever evolving platform
The team works closely with you no matter the size of the study to help in overall success.
CONSText Analysis can be improved and I'm sure the team is exploring on the same.
Vikas
Insurance, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Feedback of S2C
We have explored on the various option and found S2C in budget, easy to use and operate, team is professional and provide support whenever called - even after office hours
PROSEasy to Use, Customer Friendly, Survey creation, reports and Dashboard feature, Can be used through SMS, Email and now Whatsapp too
CONSthough most of the features are easy to use, some times we stuck with requirement of the other teams where some changes are required in the software. Though team always supported in closure but changes take time.
Reason for choosing XEBO.ai
S2C servers are in India. As per IRDA Norms, for any services, Data servers should be in INDIA
Isaac
Food & Beverages, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
I Love this software!!!
It is very professional and easy to use. It is also really useful when recording mystery shoppers experience.
PROSIt is is inexpensive and a really easy way to make some quick cash. I would definitely recommend this software to anyone because it is so useful and easy to use especially because you can use it without internet!
CONSThere are very few things that I dislike about this software but one thing is it doesn’t advertise itself as much as other companies do. I
Anand
Market Research, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
CX and survey platform
Measurement of voice of customer with real time reporting and closing the loop for unhappy customers.
PROSSimplicity and great support. Great value for money.
CONSNothing specific. Can add few more features. But it's already good to be deployed.
jelena
Market Research, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Masmi belgrade
Support is great
PROSsupport that we have from [SENSITIVE CONTENT] and her commitment
CONSnot having JS for additional requirement and making complex conditions are very time consuming
Reason for choosing XEBO.ai
Recommendation from another company
Reasons for switching to XEBO.ai
previous products were full of bugs and support not responsive
Aman
Management Consulting, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Want solution to be perfect choose Survey2Connect
We give all our surveys in the company through survey to connect. If really doesn't look like any other normal survey platform which is more of just plain questions and answers but is more of visually effective and helps user you relate things and join dots while filling up the survey.
PROSThe analytical engine and the visual user interface is so helpful in deriving results form the users you want the survey to be filled in.
CONSMay be a bit of pre existing templates can be increased
Kunal
Education Management, 5,001-10,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
One of the best tool for collecting data
It is the best web application to analyze and understand why things are happening and what to do about it. It provides a medium to automate actions.
CONSIt could provide some built-in questions for users reference.
Meet
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Loved It
The major pain point they have solved is getting survey data and it's analysis in a cost-effective way.
PROSWe were looking for such a solution for ages. We found some but they were too expensive. This really is cost effective and value for money. Customer support was great as well.
CONSNothing much really. If I had to say one thing, it would be that they aren't marketing themselves well. Otherwise we would have heard about them sooner.
Madhura
Market Research, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
Simplistic DIY Platform, Great Customer Service
It was a very good experience, the staff is very helpful, and it is very good as a DIY platform
PROSI liked the most about the website that it is very simple to develop a survey link, download the data and even visually it is very good.
CONSCertain filters and features were not available such as data entry in regional language
Balasubramanian
Electrical/Electronic Manufacturing, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
S2C feedback
we implemented few process based on this survey for further improvements
PROSFeatures like design, rules , ticketing systems
CONSbuilding tickets, rules and some more futures
Himanshu
Telecommunications, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Good
Really user friendly platform, good for individuals as well as enterptises. Strong analytics capabilities.
CONSmore advanced features can be added, else no complaints with the tool.
Ridul
Management Consulting, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Experience
user friendly platform, easy to collect data from target audience and generate insights
CONSWorks fine. No issues faced with the platform
Nikhil
Textiles, 10,000+ employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
overall feedback
overall it is good
PROSIt include mostly all features of online survey tool
CONScan improve interface and design of the tool. good team support
Nitish
Internet, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Analyitcs powered survey tool
They provide a survey tools which can provide you with real-time analysis and report at a competitive prices
CONSNothing; Survey2connect truely understands your business needs
Khyati
Information Technology and Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2019
Review on Survey2Connect
Amazing Analytics dashboard- The details on analytics part is all you need.
CONSNothing as of now. The software seems interesting and is very insightful.