Clubworx Software


 

Clubworx is a cloud-based martial arts studio management solution for studio owners and managers. Designed for small and midsize studios in the United States, Clubworx helps with tracking daily member attendance, member database management, payment details, business reports and more.

With Clubworx, users can track their monthly cash flow, design customizable martial arts programs and analyze business data for relevant trends. The solution allows students to automatically fill in their details via an online form and select the program of their choice. 

Clubworx offers an automated payment system for sending automated reminders and payment updates to students via email and text messages. Users can also generate payment reports for monitoring payments received, failed or pending at any particular time. Other features include website design tools, attendance reporting, campaign management and member profiling and grading.

 

Clubworx - Grading
 
  • Clubworx - Grading
    Grading
  • Clubworx - Communication with students
    Communication with students
  • Clubworx - Analytics
    Analytics
  • Clubworx - Cash flow
    Cash flow
  • Clubworx - Revenue
    Revenue
Supported Operating System(s):
Web browser (OS agnostic)

31 Reviews of Clubworx

Showing 1-20 of 31

 

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October 2017

October 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Easy inexpensive way to keep everything on track

Pros

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

Cons

User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass

Source: Capterra
 

Liam from The Camp Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

clubworx is fantastic for keeping tabs on members although the financial aspect is lacking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

I am able to monitor client participation much more effectively. This has allowed me to focus on those who need help most and grow participation levels!

Pros

I love having all of my clients and members in one easy filing system that monitors their attendance and allows for me to contact them all at once.

Cons

The financial aspect of the program leaves a lot to be desired.

If I want to check how much money I will receive in my next payment or how much I should have received in my last I have go through this annoying process where I choose the dates and add up the payments over two pages. Very frustrating. I mentioned this prior to now and received a phone call from the service desk, the lady was lovely but really did not have any solutions.

Source: Capterra
 

Jess from Perfect Fit
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Amazing intuitive software - simple to use and effective. Has revolutionised our fitness studio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

Hands down the most intuitive and simplest software to use. We tried out so many different providers including Mind Body which the entire industry seems to use yet were told by MB that we had to move across our payment system which is simply a big no-no for us. Clubworx provided everything MB had and more. And were so very responsive to our requirements when we had special requests, even after-hours support.

Pros

It's intuitive and simple. Integrates with Stripe and enables both the waivers and payments to be done in the one action.

Cons

No drag and drop feature on the calendar. This would make it even easier to schedule and move sessions especially flexibility is required by our clients.

Source: Capterra
 

cheryl from Excel Martial Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I am liking the program more as I get to know how to use it. The customer support is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything I need in one program. Attendance, fees, emails and more together in one place.

Pros

I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly.

Cons

I don't like how the reports are set up to use. I find it a bit confusing on how to make reports the way I want them, but i'm sure as I use them more I will get used to them.

Source: Capterra
 

Liam from The Camp Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I have enjoyed using clubworx and find it extremely useful. There are, however, a few kinks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- I love being able to see the class check in dates for my clients, I also enjoy having all of the information on my clients, finances and other reports in one easy to access place.
- Daily email updates
- support staff

Cons

- The finance reports come in only a monthly format. Fitness incomes can change weekly so sometimes this can be frustrating.
- The support staff are fantastic and helpful, whenever I have a query they go above and beyond. The help documents, however, are too basic and barely ever seem to really answer any questions in depth.

Source: Capterra
 

Lana from Healthy Me Yoga

April 2017

April 2017

Clubworx works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really great, with a lot of features. Great value for money. Keeps all the passes organised, plus has features like members portal and waivers.

Pros

Features

Source: Capterra
 

Cleverton from Pizol Brazilian Jiu Jitsu

February 2017

February 2017

Easy easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

It's good company,they are really easy to contact them, great rates and great software. Me and my partners are really happy

Source: Capterra
 

Daniel from Tong-Il Taekwon-do Australia

February 2017

February 2017

New starter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The support team has been great, but still a few features to work out. Website is good, but needs to be a little more flexible. The membership plan needs to be able to have different layers. For example, I have 3 branches, it would be good if the first layer was just those branches like as a button, then when pressed goes to the plans for that branch. In this way I can have different prices in each branch with it being obvious. I haven't yet tested all things, but will gladly review them as I go.

Source: Capterra
 

Nigel from Fitter Faster

February 2017

February 2017

Save Time, Money and your sanity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

Brilliant program and very easy to use and get your business moving in the right way. If you are looking for a system for scheduling and accounts for you fitness facility you've got to try ClubWorx.

Source: Capterra
 

John from Peninsula Yoga Centre.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Clubworx is the best IT business decision I've made.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, functional and keeps my business open 24/7. I'm very impressed with the back up and support I've received. Every question answered simply, accurately and quickly. I highly recommend Clubworx for other yoga studios.

Pros

Support. Ease of use.

Cons

Haven't found any yet after 6 weeks of use.

Source: Capterra
 

Amanda from Take 5 Fitness

December 2016

December 2016

Overall good pick

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am happy with the software and the functions. It is definitely intuitive. Customer service, nice people and very helpful, but sometimes a long delay for a chat session.

Source: Capterra
 

Marjie from TMA Martial Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Martial Arts School

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been looking over several different options for the martial arts school and this one seems to do what I need it to do without lots of fancy stuff that I would probably never use. The set up process is easy to do and they will transfer the info if you have it on a spread sheet so that would save lots of time.
The Customer service is great. Emily is always there to answer questions during business hours and gets back to you quickly in the form on email, IM or even a phone call. I had read about the customer service and that is a big factor that made me choose ClubWorx.

Pros

Easy to use and can do the bar code check in once we get everything set up. This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.

Cons

It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more. We don't have so many students that I can't pull a report and send emails to those not coming every week so me sending 2-3 emails a week for a $100 savings works for me.

Advice to Others

I haven't gotten in to it that much yet as I just started. So far it is great, easy to use and gives lots of data as to how we are doing. Every day I find something more that it does. Great surprise.

Source: Capterra
 

Tom from Hapkido Canberra Pty Ltd

October 2016

October 2016

On the road to greatness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Started using Clubworx only a short time ago and while the functionality is limited, compared to my previous program, the level of user support and willingness to listen to our ideas is off the scale.

I would happily recommend ClubWorx to anyone who's looking for a club management system.

Source: Capterra
 

Jess from Perfect Fit People

September 2016

September 2016

Smooth transition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer support has been awesome. Emily has been proactive about engaging with solutions rather than simply selling the features. What was also a key turning point in the decision was understanding the development roadmap - what features were going to be released and when which gave us a better understanding of what we had to do in the interim to make the transition smomother

Pros

user friendly experience
waivers signed online
integration with stripe (coming)

Cons

scheduling classes a bit manual
cannot copy across a standard week
waivers cannot be copied or duplicated - to be created from scratch for each one
cannot hide trainers and allocate their time behind the scenes

Advice to Others

need a referral system or credits for classes and groups
better integration with some standard autoresponders - can be done via API, e.g. Mailchimp, Get response, Aweber, Infusionsoft etc. Opens up a completely new functionality for following up with clients and prospects

Source: Capterra
 

Tracey from Empty Hands Martial Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Very easy to use and flexible to suit your own business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We reviewed many software solutions for our Karate business and Clubworx, although it doesn't contain all the 'bells and whistles' of some, was the easiest to use and most flexible. Support is fantastic, replying very quickly, even out of normal business hours.

Pros

Ease of use and flexibility

Cons

System is sometimes slow, not a lot of help/support notes online

Source: Capterra
 

Den from Core Fitness
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Love the support and help in transisiton

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Emily was very helpful so far in the transition , what we see with the software is a clean and simple look that our clients could like

Pros

Very easy to use and clean

Cons

Templates need more ability to be customized for clients use
App for smartphone make it easier than web based but not a big issue
no place for discounts or promo codes

Advice to Others

What we see is a great program , one of the best so far, so highly recommend, we are still new to it so hoping will learn more. Great support (Important!) many offer solutions but lousy support, Not Here the support is excellent

Source: Capterra
 

Amanda from Knot Free Yoga

May 2016

May 2016

Great System - Easy to Use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Emily is great, just describe to her what you want set up and she will take care of the rest. We use a punch pass type system here rather than memberships and that was set up for us. Everything we have raised so far has been taken care of by Clubworx.

Probably the only con is they don't have an app for our clients.

Source: Capterra
 

brooke from pure fitness martial arts

April 2016

April 2016

So Simple So Easy So Inexpensive

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been teaching martial arts for 18 years. I have never come across something so simple. The software is appropriate for size and function. There are no bells and whistles that you don't use! There is no wasted design and is perfect for our martial arts school. I wish we had this software back in the "Martial Soft" days. Customer service is incredible and friendly.

Source: Capterra
 

Octagon from Octagon Fight Club

March 2016

March 2016

Very good !

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Im very happy with Clubworx its super easy and has everything we need. Prices are reasonable and the customer service is amazing, they are always there for us! They answer quickly and do everything to help. definately staying with them!

Source: Capterra
 

Sifu from Northside Martial Arts

January 2016

January 2016

Easy to setup and use software that give more expensive products a run for their money!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

From signing up for the trial to actually going live with our data and new DDR provider in under a week! All thanks to refreshingly helpful staff who actually know their product and how their customers will use it and an intuitive, easy to use interface.
Very much like that their upgrade and improvement cycle is proactive and they listen and respond to customer request for fixes and features - discovered a small bug in the calendar and they fixed it overnight!
The few niggles I have with the functionality will no doubt be fixed up in upcoming releases - well done guys!

Source: Capterra