Gymdesk

RATING:

4.8

(112)

About Gymdesk

Welcome new members, grow your membership base, and automate all your operations with Gymdesk, a leading membership management software loved by hundreds of sports clubs. Enjoy dozens of advanced features: - Bring your business' operations online - Track participants' attendance and progress - Accept online payments & maximize your revenue - Get insights from beautiful, data-driven reports - Grow your business with powerful Marketing features Sign up in 5 minutes and get started right away!

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Gymdesk Pricing

Micro Gym (up to 50 members): $75 / month Small Gym (up to 100 members): $100 / month Medium Gym (up to 200 members): $150 / month Large Gym (up to 400 members): $200 / month Enterprise - Contact us

Starting price: 

$75.00 per month

Free trial: 

Available

Free version: 

Available

A quick dashboard shows you everything that is happening in your business

Gymdesk Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Gymdesk

1 - 5 of 112 Reviews

Luke

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2021

Fantastic Software

User Profile

Kris

Verified reviewer

Sports, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

The Best Martial Arts Software out there!

I had started with a competing product and while it kind of did what I needed it was just... meh. I switched to GymDesk and could not be any happier - it does exactly what I was looking for in a school management software at a very reasonable price!

PROS

- Easy to use - One stop shop - the creators have thought of everything - Simple for members - Website is connected directly to the back end which is connected to the online shop and Point of Sale which keeps everything simple

CONS

- Would like a little more flexibility on the Design templates for the website - Sometimes the help can be a little tricky to navigate but jumping on the Live Chat solves things in minutes!

Reuven

Sports, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

An up and coming top notch tool for martial arts schools

So far so great! Very few complaints/frustrations from members during transition as opposed to previous softwares used like zenplanner etc... where every step was met with crashing apps and the like. Here we have a program that works right in every smartphone/computer’s browser. Just log in and access everything, including remote training videos, which right now are crucial. Would love to see some more features surrounding support for remote training, but considering the relative “newness” of the product and how great everything else has been for myself and my students - a solid A-!

PROS

Easy setup (BIG) Automated Payment Processing Easy “on the fly” changes Beautiful schedule for website Booking and checkins Built in waivers/agreements/forms Developer is constantly listening to users and giving feedback as to why software functions the way it does or when features will be ready and DELIVERS

CONS

Lack of robust reporting Lack of configurable signup menu (users see a long list that you can’t organize by category, yet) A lot of functionality seems to leverage and almost depend on you using the built-in website builder, so if you have your own website, it might feel limiting

Reason for choosing Gymdesk

Ease of use

Reasons for switching to Gymdesk

Too complex for my needs Constantly getting lost in menus Reporting numbers always wrong/different Payment processing felt like a prison sentence Ugly embedded scheduler Constant student complaints

Mark

Sports, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2022

TERRIBLE customer service and support--simply terrible.

Terrible. I am cancelling and going with the company's competitor. At least they provide a customer service phone number.

PROS

It is an OKAY membership management platform.

CONS

Gymdesk's customer service and support is TERRIBLE. For one, they do not provide a phone number at ALL. After several emails asking for a callback, someone responded back that they do NOT do CALLBACKS but that they would SCHEDULE a customer service call. Really? Okay, yes, let's do that. What a pain. Especially because I am calling about the 3 THREE charges a month that my $75 a month service is supposed to cost.

Reason for choosing Gymdesk

Originally, the pricing. However, as I have pointed out, there is NO savings at all and in fact Gymdesk ends up costing way more than its competitors.

Reasons for switching to Gymdesk

TERRIBLE customer service and constant upcharging or ghost charging; i.e. in other words their $75 a month plan that I selected was actually costing me [SENSITIVE CONTENT] or so a month and getting an explanation from someone at Gymdesk was nigh impossible.

Vendor Response

Hi Mark, While we do not provide live phone support due to our customers being in many timezones, we do provide extremely effective and quick one on one support via live chat, email, or a scheduled video call on demand. We responded promptly to your inquiry and addressed your concerns in under 1 hours time. Ultimately, it was a user error on your end that we helped you discover and resolve. We did everything in our power to address this and are sad to hear that you chose to no longer utilize our services. We take pride in our customer service as evidenced by the many other reviews here. Since this review was submitted before we could clear your misunderstanding regarding the charges, we hope you'll reconsider. Regardless, we wish you the best with your gym endeavors.

Replied November 2022

Andre

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Very Happy

Amazing customer service. Great software for members and administration.

PROS

Ease of use for myself and members. Website development. Customer Service.

CONS

There are some filters I could use with Mindbody when running reports or creating back end changes which make things easier.However I have only thought this once or twice in my year of using their software and it does not impact my operations.

Reason for choosing Gymdesk

The trial was incredible. The setup was easy and fun. Great member feedback.

Reasons for switching to Gymdesk

Initially cost. Gymdesk was recommended.