The Studio Director Software


 

The Studio Director is a business management solution designed for small and midsize martial arts, dance and fitness centers. It offers website management, attendance management, point of sale, scheduling and instructor management within a suite. The solution is cloud-based and offers mobile applications for both Android and iOS.

The Studio Director features website design which allows users to create websites using default templates. Websites can also include online booking and online payments.

The solution features email marketing, which allows users to send automated emails to active customers. Users can set up email campaigns for customer acquisition and retention. The inventory management module of the solution helps users manage all their equipment and supplies.

The Studio Director offers online support to all its customers during business hours, and it offers webinars and online videos as a part of its training program.

 

The Studio Director - Class management
 
  • The Studio Director - Class management
    Class management
  • The Studio Director - Dashboards
    Dashboards
  • The Studio Director - Member management
    Member management
  • The Studio Director - Tablet app
    Tablet app
  • The Studio Director - App sign in
    App sign in
Supported Operating System(s):
Web browser (OS agnostic)

70 Reviews of The Studio Director

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Debbie from Debbie Felton's Academy of Dance
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Awesome Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use

Pros

Personalized customer service and user very user friendly. I would highly recommend this software to all studios.

Cons

That I have to hit save changes every time. Still learning the program. We haven't hit too many road blocks yet. We need to learn how to not see other sessions in ledgers.

Source: Capterra
 

Berry from The Players Centre for Performing Arts
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I had two human error mistakes with setting up the software and my issues were fixed efficiently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support
Pros

User friendly navigation and set up. I appreciate the ease of reports and the look of the software.

I've been using the software to set up for an upcoming opening of a new studio my company has started.

Source: Capterra
 

Keara from Curtain Call Studios

August 2017

August 2017

My overall experience with The Studio Director has been very positive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The most outstanding thing about The Studio Director is their customer service. They are thorough, polite, helpful, and knowledgable. I get an email response typically within just a few minutes of asking my questions and the response includes step by step instructions on how to proceed. Their advice is invaluable.

Cons

Being a performing arts studio that offers both group classes and private lessons, my main complaint would be that I have to create 2 different seasons for both. Because of this, I have to do a little extra work when I want to send a group email or offer discounts to students who take classes in both seasons.

Source: Capterra
 

Elizabeth from Liz's Dance Studio LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Customer service is very prompt in answering questions through email.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The many features it provides. We love the emailing feature from the software. We also love how it keeps everything we provide in one place including inventory.

Cons

The payment ledger can be a bit confusing. We are still learning about the software so we will see what else arises, but so far we love it.

Source: Capterra
 

Kari from Burlington Dance Company Inc.

August 2017

August 2017

Customer Service is excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that this software has functions for every aspect of my business. Recently, I asked if a certain function was available, and they created this function for me within the day. Totally awesome.

Cons

The tabs are not always self explanatory, but with the excellent customer service, its an easy fix.

Source: Capterra
 

Jacque from Inspiring Dance

July 2017

July 2017

We love Studio Director and the excellent customer service and ability to customize features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, web-based, customer service, customizable features. We appreciate how quickly Studio Director staff responds to questions.

Cons

How complicated some customized features are. Inability to quickly add a drop in class for a punch card student.

Source: Capterra
 

Christina from DancinKids Dance Studio
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The customer service with The Studio Director is outstanding!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of use. I am NOT computer savvy at all, and it is easy for even someone like me to use!

Cons

I haven't found anything I don't like yet! I guess if I could add anything, would be the option to make my own class category icons, something that looks more like my marketing material for various class types. I am looking forward to getting the app soon!

Source: Capterra
 

Melissa from The Gabriella Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I think Studio Director is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of the user interface. It's very intuitive which is helpful when trying to figure out a new feature.

Cons

The amount of clicking that needs to be done to upload documents to a profile. I find it could be an easier process.

Source: Capterra
 

Tina from The Gabriella Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Studio Director is a very helpful tool for our non-profit organization's youth dance program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Ability to run many reports that assist our program's operations and help us report on numbers and demographics to our funding sector.

Pros

The customizable options with informational menus that are easily adjusted using the Admin function.

Cons

The reports that we want to pull don't always exist as we need them, so it involves compiling multiple different reports manually. I think it's par for the course with most databases, and it's not a huge problem in our day to day operations.

Source: Capterra
 

Dan from Craft Cruiser
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to navigate through the program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Information is very accessible, allows for good communication with members. Reports are very helpful with our daily operations.

Cons

Would like to see the ability to change fonts or text colors in notes, etc. Make bold, underline, or italic

Source: Capterra
 

Becca from Leap of Faith Arts Ministries

June 2017

June 2017

I really like most of what Studio Director offers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that improvements are made regularly and that functions keep improving. I get quick email responses from the customer support team.

Cons

The cost is the biggest hang up for me. It's difficult for a small non-profit to keep up with rising costs without losing data (by deleting students.) Many of my parents have a difficult time using SD from a mobile device and I get complaints about that regularly. I would love for SD to integrate with MailChimp. When we use the templates for newsletters, if we take a break and come back to it, the system kicks us out and we have to start all over, would love for that to be auto saved or a setting that allows more time (if my admin is waiting for an answer from me.) I'd love to preschedule emails to go out at a later date as well as the ability to schedule credits to be used at a later date. A more efficient way to schedule private lessons through the software. An easy way to add teachers to emails that are sent out. Customizable evaluations for the teachers to fill out and email to students.

Source: Capterra
 

Cindy from The Gabriella Fountation

June 2017

June 2017

It's easy to understand and navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

The detailed family account page. I like how easy it is to navigate between the parents and students information.

Cons

I wish each class had a feature to take attendance all at once for the whole class as oppose to one student account at a time.

Source: Capterra
 

Kim from Columbia Dance Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Studio Director customer support is top-notch! Timely return of phone calls and emails especially.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Way more for our money, especially in the areas of customer service and access to reports. The recital planning features were extremely helpful and made good use of my time.

Pros

The recital planning features are in-depth and yet very user friendly. Their customer service folks never rush my questions and are always willing to walk me step by step through a new process. The number and types of reports are amazing...they have thought of everything we need before we even knew we needed it! Setting up seasons and classes is very user-friendly as well. But again, Studio Director's Customer Service sets them far above and apart from their competition. They are thorough, yes, but most of all, they are ACCESSIBLE!

Cons

1. There is NO good way to let our families know their account history. All of the option are confusing. The summary does not have enough info, the statements have too much info or too many lines of info that the families don't understand, and the other options are lacking as well. The way the account is set up in the portal is also confusing to many of our families.
2. We need to have more font/bolding/italicizing options for the class/event confirmations. Also, we need less automatic information put in and more access to putting in our own info. Our families were confused by the fact that their class time was in the chart, but their rehearsal time in the notes and at the top of the chart was overlooked because I couldn't make it stand out.
3. The family/EC information on the class rosters should not be centered; it makes them very difficult to read.

Source: Capterra
 

Vanessa from Tisdale Dance Centre

June 2017

June 2017

We love it for our dance club!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love it for our club. We try to use more and more of the program each year. We use it for pre approving, registering and keeping track of all of out dance families.

Cons

Some of the things the program does we don't use or it won't work for our club. A few of the reports are difficult to read.

Source: Capterra
 

Lindsay from The Gabriella Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Studio Director serves many of our needs for an after-school dance training program for students.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to manage hundreds of family and student accounts, set up our seasonal class schedules and rosters, and manage our recitals.

Pros

The function for pulling a recital show order that has the least quick changes possible is excellent.

Cons

Sometimes it's hard to find one report that covers everything we need, so we often have to piece things together manually.

Source: Capterra
 

Lauren from Gabriella Foundation

May 2017

May 2017

The customer support team is quick to respond and very knowledgeable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are still discovering new and helpful features. There are many tracking, managing, and reporting options that we use daily to help our programs run more efficiently.

Cons

The reports don't always generate exactly what I'm looking for, but with so many choices I can usually find something close that will work.

Source: Capterra
 

cathy from Marrr-Mac Dance

May 2017

May 2017

There has been a lot to learn but worth it to help immensely with office management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of communication with instructors, students and families.
Keeping track of family balances.
Comparison of year to year reports.

Cons

Sometimes the dashboard reports seem to fluctuate or not make complete sense month to month and I'm not sure if it's because the information is not entered correctly . For example our enrollment showed 10 people dropped out in the past 2 months and we know that didn't happen.

Source: Capterra
 

Vanessa from all about Dance & so much more

April 2017

April 2017

Great info

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is a great way to grow your studio. Much value in the info I received from the free trial.

Source: Capterra
 

Emily from The Dance Academy of Siagel Productions
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Dance studio with 400 students and several different seasons/programs

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
Value
Support

I started with The Dance Academy 3 years ago so that is how long i've had studio director. I have a feeling studio director has awesome functionalities and capabilities but my biggest obstacle is that i don't know how to use them and i don't know what i'm not using. For day to day, the software is great. Reliable, relatively user-friendly, and makes registration easy for me. Here are a few areas i think could be improved:
-building emails and email campaigns, i know there's a drip campaign feature but i tried and could not figure out how to use it. To pre-program our emails to send automatically would be super helpful
-I do not want my clients to be able to click the 'do not send me emails' option upon registration because they end up missing out on important communications from us
-i had to manually go through and delete over 1000 families from the system recently, could not believe i couldn't just filter a group via a tag and delete them all in bulk... instead, this took hours and hours of my time
-From a customer perspective, registration experience could be easier, better looking, and i want control over the emails a customer receives upon registering.
-Would be great if i could automate a customized 'welcome' email as well as an email that automatically goes out to everyone 1 month and one week before class starts to prepare them for class.

My main wish would be for a studio director consultant to sit down with me, analyze our current use of the software, listen to everything we do, everything we wish we could do, and then teach us how we could be using the software better, show us things we don't know, and just make sure we are operating as efficiently and effectively as possible with the product. Sort of like a nice, thorough audit of our current usage followed by a tutorial to improve future use.

Pros

The customer service is AMAZING. They alway get back to me fast, are patient and kind, and willing to talk by phone or email any time of the day. I REALLY appreciate this and it is pretty much 60% of why i'd recommend Studio Director.

Cons

It's a bit clunky at times, report pulling should be easier, emails should be better (take a look at mail chimp, THAT is a top notch email software), there are some major inefficiencies i've experienced, I have a feeling i am utilizing maybe 30% the software capabilities so as great as the software may be, there's definitely a lack of awareness/education would like help using it more and better.

Advice to Others

I'm sure you know this but your customers are not techy people.. so they need a lot of hand holding if they are really going to optimize your product. We also have very little time to sit down and search the help section of the website and figure things out ourselves. So we just stick to the functions we know, and probably scratch the surface of all the good stuff your product provides. Studio directors/admins are generally suburban, crazy busy woman probably with families at home. Help us help ourselves!

Source: Capterra
 

Danelle from Alexander Academy of Performing Arts
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

I am a Fan of the Studio Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we first started using the Studio Director, it was easy to figure out, set up and start using right away. Their customer service is excellent- always helpful answering questions with explanations or choices. My studio is organized and profitable with the help of their program. It has a lot of functions/features so it can be customized to fit my studio needs. I highly recommend the Studio Director.

Pros

tracking of attendance, family and student information, charges and payments.

Cons

sometimes the reports do not add up right or find all the people who owe a certain fee.

Source: Capterra
 
 
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