Like how I wrote in the pros, I just love that Power diary does everything I need to run a business and there's scope for even more than what I need should my business grow and use more staff etc. I have often read about other practitioners frustrations about their (different) software program but I never have these same issues so power diary must have got all these things sorted. Plus the staff get back to you quick should you need help finding out how to do something. Talking of staff, they were amazing at helping me transfer all my old file details across when I first set up in Power Diary, otherwise it would have been a huge mission, especially putting all my stock into the system.

I Love the ability to integrate all aspects of running a naturopathic business from the diary, email confirmations, text messages that remind the client, invoicing, connecting with xero accounting, allowing my accountant access to the stuff she needs but nothing else, total lockdown of clients session info once saved, or save in draft mode if additional info needed to be added after an email, all details in the one place including any correspondence I have with client, ability to send birthday messages and newsletters in bulk, stock inventory and can even take payments. Really, the list goes on...

I think the only things I don't like is that you need to use quite a few clicks to get to different places rather than hover with mouse and get an instant dropdown box, but then even my bank is like that and I'm a bit fussy with easy tech stuff. Really, it's not an issue and has been getting better over the years.

I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file.

Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business. Also, support by Australian's which is thorough, quick and friendly. Client Portal

Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.

Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality.

Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function

Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither

The best thing about PowerDiary would have to be the time savings having everything incorporated into the one program, being able to send/receive SMS including automated reminders, AND being able to export directly to Xero! It’s great! It is so simple to use as well and there are always new features being added. Customer support are also fabulous when you need a hand with something!

I dislike that I have my calendar set up in 30min timeslots so I have to scroll to view the entire day. Nothing major! Oh & I wish you could send faxes from PowerDiary.

I have found the support to be excellent and response time is reassuring and lets me feel confident that there is always someone there to help.

The usability and options from a therapist/admin perspective are faultless.Power Diary makes the admin side of my business a dream, the customer service is quick, friendly and always professional which and allows me to focus on what I do best, hands on therapy. Multiple options available for notes, forms, files, templates, uploads, emails etcSimple and concise invoices.Without Power Diary, moving to a paper free clinic would have been a lot tougher. Thanks!

The client portal interface and options.The lack of individual control over the client portal to allow my use of branding to follow through into the booking system.The lack of an option for clients to automatically add to their chosen diary.

Very satisfied with my overall experience. Technical support has also been exceptional when I have had queries

Power diary is very user friendly, with lots of wonderful and helpful features

Compared to Cliniko, I think cliniko presentation is a little nicer; however, overall I prefer all the additional features that Power diary has to offer

Power Diary is my virtual business partner! As a sole trader I need a CRM that I can trust, one that gives me the functionality necessary to manage my diary, client communications and financial reporting. PD gives me all this plus insights, trends and the ability to view my business from every angle, and help inform direction and investment.

Central depositary for all client data Automated client messages Financial reporting Personalisation functionality Customer service excellence

Understanding how the data input effects the reporting output. Getting the set up right is worth taking the time from the outset.

Good, easy to use and digitised office.

User friendly, can use process forms and mass email direct to client base.

Remembering where the forms are stored.

The confidential, secure billing, communication, portal, and private mode are immaculate. It is so easy to customize your needs and make the PD work for you and your practice effectively. It never has lag or downtime and they’re always working on improvements.

It may be harder for less tech savvy users to customize efficiently.

This platform has been beneficial for our business to use and made the service we offer more professional.

Customer service is good and has a fast response time, which is always appreciated.

The pricing is slightly high, and it would be nice to have this reduced for those of us who are loyal customers. We have, at times, been financially impacted when the system is down. The booking system has definitely made it easier for our clients to schedule. However, with ongoing improvements such as allowing direct debit and better appointment options, power-diary will become a better product and more versatile for various businesses. Overall happy.

It had made it far easier for me to manage my practice in an integrated fashion. I’m essentially using just one to to book appointments, invoice clients, send reminders, keep notes, send letters, manage finances etc. It takes a while to have everything running from PowerDiary but it’s worth putting in the time.

The thing I really like about PowerDiary is that even with only a single diary, there are no limits on the number of users. Importantly, it is also very user friendly. There are multiple admin staff where I practice and it doesn’t take long for new users to get comfortable with the key features.

I think the main limitation is the lack of internal messaging. I would appreciate admin being able to send me a message that appears in the program for a different user.

Our business relies very heavily on powerdiary, for diaries, client appointments, billing, medicare, reporting. The automatic SMS reminders are a great facility for clients (they rely on them to remind them about their appointments) and great for us - people are more likely to cancel when they receive the SMS rather than not attend, or cancel at the last minute. The system has been very reliable. It is extremely rare for the system to be down.

Easy to use. When there are issues, there is a friendly person at the end of the phone or email to assist in resolving issues (such as when we've accidentally deleted data, support with reports, not knowing how to do a particular function). The software is constantly being improved with additional functionality based on feedback.

There are times when there are functions I would like that are not available, such as an 'undo' function, especially if I've just deleted a series of appointments accidentally instead of deleting a single appointment. However when comparing this product with other products, it has many more functions than many of their competitors at a more reasonable cost.

Positive, I have it open when I need, and I don't have to log on to get into it as the memory works well.

I can set appointments then forget that I need to remind them because the system reminds them

A bit tricky (as a sole trader with a bit of a social life) to use it as a personal diary, to put in the different activities, with whom etc I just block out those times I need away and hope I remember what they were for

Very positive. I don't know what more I can say. I've used it for about 3-4 years and so far, it's done everything that I've needed it for.

The ability to charge clients cards and schedule their appointments is just so easy and really meets my expectations with a software.

As far as I know, there isn't really a way to charge clients cards without using stripe. I'd like to avoid the stripe processing fees if possible, or if there was some sort of Power Diary card reader, that would be amazing.

We are a specialist respiratory and sleep medicine practice with 10 physicians. We use powerdiary for all of our appointments and billing. It integrates seamlessly with medicare for our billing, is intuitive, fast, with an excellent team behind it always ready to respond to our queries and cater to our needs. We love it and would recommend it without hesitation.

Easy to use, intuitive, fast, much simpler than any other practice management software. Very responsive team always willing to engage, field queries and respond to our needs.

We don't have any issues with Power diary. We have found it meets all our needs.

I love all the features that it has and im waiting on more thing to come

my patients are able to schedule their own appointments and pay from a link

I cant import my reqs into the system to type and text

I've been with Power Diary for over 3 years now, and have no intention to change. It meets all of my needs as a solo practitioner, and I find it really easy to use! Customer support has always been helpful too!

I rely on the automated features such as appointment reminders and email templates. I run my business solo, so this saves me so much time! I also use the integrated Stripe and Medicare functions for processing payments and Medicare rebates. My clients love that their rebate turns up the next day without them needing to contact Medicare.

There are a couple of functions in Power Diary that I do not use as I found them clunky and unreliable. These are video calling and fax. Instead, I use Zoom and utbox.

We have been using Power Diary for a few years now and it's been a game-changer for our practice. The thought behind making this work for many different types of workplaces is outstanding, and the functions that it is capable of is brilliant. The PD team are always helpful, courteous and willing to help in any way they can. Their team are always looking at ways to improve PD by listening to their clients and I've personally noticed that so much has been added as they listen to what's needed. I cannot give enough stars to Power Diary. If you haven't started using them for your practice, sign up immediately. It'll be a game changer for you too.

I like everything about this software. It is user friendly, very well laid out and has features that are so helpful for every aspect of practice management.

I can't answer this as there is nothing I don't like about the software.

We have solved all our timetabling difficulties and sharing information dilemmas easily.

I love that you can do so many things in one program. You can schedule clients, set up automatic texts, send emails and letters, invoicing, store files and so much more. For a small private practice it's great to be able t add multiple users and write our progress notes straight in the one place. We can access stored files for shared clients and you can access it from so many places. Also love how easy it is to get help when things go wrong :)

That the view keeps changing (It's great that you can switch things around though and that it isn't changed all at once). Other than that everything is great!

Prior to using Power Diary I was using systems that have several disjointed parts that were not necessarily moving together in sync. Some of them seemed to be inconveniently cobbled together.Since using Power Diary, we have not seen the need for a "receptionist" or be stuck to a desk in order to manage the practice.My overall experience with Power Diary is, in so many ways, like an ongoing breath of fresh air.

1. Power Diary is feature-packed, yet very easy to use.2. The booking system is efficient and yes, effective.3. The Notes Template has come in handy, especially considering that we can customize them to our specific situations.4. One of our clients said the Client Portal is "uncluttered and easy to use". The other said it's a "massive improvement compared to what we had subjected them to previously".

1. I live in a country where Stripe as a payment gateway is not used. The only payment gateway Power Diary integrates with is Stripe and as a result my clients can't pay with their credit cards via Power Diary.2. The Client Portal is and works great. It would be more useful for me and my clients if it could also have a functionality for client specific updates. Currently it is only limited to booking appointments, checking invoices and "booking classes". 3. Limited Integration. Would have loved to see ability to use more integrations.

Power Diary saves us so much time and money. The SMS function is saving us so much time as we aren't getting caught on the phone to clients. Invoicing procedures are relatively easy. Anything that saves us time saves/makes us money.

Once you have become familiar with the software, it is very easy to use. The support from the help desk is incredible.

It can take a long time to adjust to new changes, and some bits and pieces feel a bit clunky. For example the way that the communication templates have to be saved as a draft, to be exported. Or the way that we need to 'download' the receipt to be able to print it. It's just double handling.

As a sole trader, Power Diary allows me to spend more time focussing on my clients whilst keeping up to date with appointments, record keeping, filing, bookkeeping and managing client relationships quickly and effectively throughout the day. As a business owner the reporting features allow me to access key data which helps me make astute business decisions.

The support. When I have a question, problem or challenge, help is always on hand as soon as I ask for it. The assistance provided is always relevant and effective, and on the rare occasions I want to do something that is not available that is quickly identified so no wasting time trying to do the impossible. All those things to date have been implemented in upgrades, so they really do listen!

It can’t do the washing up, the laundry, the vacuuming and dusting, nor can it put out the rubbish. ;D

Ease of daily use, setup was very simple, ability to create email and letter templates for clients makes streamlining very easy.

Not applicable - I like everything about Power Diary.

I had a couple of issues early on but the support team fixed them promptly and couldn't be more helpful with any inquiry that I have had.

The decline in missed appointments thanks to the automated SMS system

At the start it was the note taking ability but since signing up it has evolved into the easiest notes to record

We are extremely satisfied with the service we have received from the Powerdiary teams, both support and online help and will not hesitate to recommend this software to other psychological practices looking for the best software.

Your teams have made the transition from our old software to yours, highly efficient and we are very grateful for the customer service received.

We predomintely bill each of our organisations for their months sessions and there is no way to do this, other than using statements, which I can't then match payments against. The statements then show individual invoice numbers, which is highly confusing for my third party billers. A statement isn't an official Tax Invoice for accounting purposes either, so I have to rename the statements as a Tax Invoice each time I send one. Which for over 70 organisations is quite a few every month. The ability to be able to bill thrid parties would be a game changer for our practice.