If I could give more than 5 starts, I would! [SENSITIVE CONTENT] is an unbelievable trainer and has been super helpful for our practice. Cristyn is also a guru with helping solve any AR questions. The entire team is super responsive and communicative with timely issues. I don't know where we would be at as a practice without this team. We had been through several other competitors and will never look for another company again! Thank you Billing Dynamix!

Customer service and functionality of the program

Nothing at all. There aren't any holes I can poke.

I have been using Billing Dynamix for a few years now. We used the system back in 2017-2020 and left due to new management within our company. After only a few months that decision was a major regret and we are now back with them! They have come so far in their advances from how we started with them to now. Charting and working throughout the system is easier than ever and we couldn't be more pleased. Trainings for our entire team were done in a timely manner and [SENSITIVE CONTENT] was just the best and most patient associate we have worked with. Highly recommend.

The scheduling feature is probably my favorite however the billing and EHR tab for taking notes and billing out claims is also really great.

I can not say there are a lot of things I do not like about the software.

Overall experience was satisfied with the layout and the training. I learned a lot and feel confident in doing my job properly. great teaching and guiding.

it was very easy to use! the experience was good. all y questions where answered diligently.

cons are never used before. maybe will take time to grasp.

Training is great. They always help you figure out things even after you've gone live. Unlike others that leave you hanging once you're "setup", all you have to do is send them a task message and they are there.

Customization is a bit harder than I would like. Certain things that need to be on specific documents aren't able to be added.

i have taken this platform from clinic to clinic to clinic, simply because of it's effectiveness. The collections team is worth their weight in gold. yes, it is a little more expensive then other EHR's, HOWEVER, you get what you pay for. Their collection rate is worth it every time.

I love how it does absolutely everything I could need to effectively run and operate my business.

Nothing. I have used this at every clinic I have directed and I love it. I have zero complaints.

Easy to use and extremely intuitive. The training is so in depth that I am always confident in my day to day efforts. If I ever have a question or concern, the team is always ready to help within minutes.

I wouldn't change anything about the software.

Easy to use

Easy to find patient files and use for scheduling .

I want to be able to create repeat visits easier.

Affinity Billing has been very easy to learn. I love all of the trainings and the time spent helping me along the way. The team has been very flexible and responsive to all my questions. I love all the features and the patient portal is awesome.

Affinity Billing has been very easy to learn. I love all of the trainings and the time spent helping me along the way. The team has been very flexible and responsive to all my questions. I love all the features and the patient portal is awesome.

Learning new software is always a change. Because I am new it will take time for me to learn everything it can do.

I have used Billing Dynamix in multiple jobs I had been and have thoroughly enjoyed all the services provided. The team is very attentive, and I have always received prompt response for my queries. The trainers are amazing, super clear and detailed with their instructions. The follow ups for continued assistance are excellent.

I have had very good experience using the software, there is not much of cons that i can point out at this time.

Great all around.

easy to use. can always ask for help when needed.

There are Some Pop up messages when signing in.

I don't often enjoy learning a new software but onboarding was so easy because of the training sessions and usability of the software. Very intuitive for those familiar with computers and other EMRs, enjoy the customizability of note templates.

I have no complaints so far regarding the onboarding process and initial uses of this software.

Align is an excellent software and all of the people I spoke with are very helpful and solve all my problems especially my lack of knowledge with insurance.

This software is very Easy to use. I like the layout and how it looks plus it integrates well with Review Wave.

nothing. All my questions were answered and resolved.

The system is very easy to use and practical for our daily operation. The trainer [SENSITIVE CONTENT] is very thorough and does an excellent job making sure you have everything you need to be effective and efficient with using the system.

No Cons just wish I has been exposed to this system sooner!

The support team is very good! It's always nice to have someone backing you up.

Nothing I don't like at this time. I haven't had any problems.

Great

Ease of use, help links if necessary. Great system

There is nothing I like least about this system

On a daily basis the system works great and is easy to navigate! 10-10.

The software is very easy to understand and use. The training is thorough and goes into detail about what exactly every section has to offer the user.

Some of the options are unnecessary but only for my specific needs.

I has been a great experience starting with the thorough training I received to ensure understanding of how to effectively manage patients in the tool.

I like the the ease with navigating the system. The patient information is easy to access and manage.

I do not have any cons to mention at the current time.

Ease of using software and the accessibility of EHR staff for thorough training with program.

None so far! It is a very resourceful program for all our needs in our practice.

Very simple and easy to follow instructions and tutorial sessions. Thank you for all your help.

None in particular with the software, but more so with trying to find time

The system is straightforward and easy to manage. I love the capabilities of making it personal for our clinic.

I haven't found any negatives or things that I dislike.

So far so good

Programs are easy to navigate through, move patients and edit information.

Actually nothing. System is great I would recommend it to anyone

A big learning curve

I like how I'm able to take care of multiple task at the same time

Maybe a separate window for front desk page and provider page

Easy to use and helpful to organize any appointments

Just getting use to the setup and where everything is

I am pleased with the software, it's very easy to navigate

The ease in functions, very user friendly

There is nothing I do not like about the system

the systems are very simple and not complicated.

there wasn't anything that i disliked about the system.