All MDnet EHR Reviews
1-25 of 50 Reviews
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Maggie
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Preferred Electronic Medical Record
My overall experience with MDnet EHR has been positive. Whenever we have any issues, support and help us resolve the issues in a timely manner.
PROSWe liked the flow of the EMR and how you can easily navigate through each section of the chart.
CONSI don't like that I can't run report with a date span of more than a month.
Reason for choosing MDnet EHR
We preferred the flow of MDnet EHR over all others and the overall cost.
Reasons for switching to MDnet EHR
We made the switch because we like the flow of MDnet EHR and we also liked the reporting feature.
Debi
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Office Administrator
We were able to go EMR - The EHI Team - have all been great to work with - especially [sensitive content hidden] has been a blessing - No matter what is going on, he is always kind, curteous, and alway willing to help us - [sensitive content hidden] is a priceless go to person!
PROSwhen registering a patient - tab, tab, tab the flow ability to fill in information needed - as in history
CONSNeeds critiqued ...1. on quick add screen, enable us to put in the group number or plan number2. have / (slashes) built in for birthday - like - (dashes) are for social security numbers3. doctor information should be available - hover over PCP and Referral Doc4. example - when you're in a patient's chart - and you want to go to patient's deposit - keep the existing patient's information - so you don't have to put in name, mrn, etc. in again - or ask, same patient?5. how to delete PCP ?
Reason for choosing MDnet EHR
We had good feedback from [sensitive content hidden] Office - as well as [sensitive content hidden] Office
Reasons for switching to MDnet EHR
MBS - was not an EMR
Lexa
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Expedited our Billing Process
EHI has allowed us to be more streamlined in our billing processes and allowed us to capture many patient balances.
PROScustomer responses and having a local customer care rep and liaison is a huge difference.
CONSnot very user-customizable, direct charges that are not related to insurance, not mental health friendly, billing reporting, appt confirmation lacking, scheduling capabilities.
Reason for choosing MDnet EHR
Pricing is better and customer support is better than most.
Reasons for switching to MDnet EHR
Too expensive, hard to use, no customer support
Balasubramanyam
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Excellent
Excellent experience
PROSIt is very User-friendly Software and data protection is very secure. It is easy to reach technical support for any issues to fix on time
CONSWe want actual copay field in Claims queue along with copay collected
Reason for choosing MDnet EHR
It is very easy to understand
Sureshkumar
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Dr. Muttath's office
My overall experience with MDnet EHR is great because it is very simple to navigate trhough encounters and claims.
PROSThe system is easy to use when checking claims explanations
CONSI don't have any issues with MDnet EHR.
SALWA
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
GOOD
EASY TO USE HELP LINE IS EXCELLENT, SOLVE PROBLEMS ON SPOT.
CONS-HARD TO REACH A COUSTMER SERVICE REPRESENTATIVE TO SPEAK WITH, ALL THE TIME YOU HAVE A RECORDEDMESSAGE AND HARDLY SOMEONE GET BACK TO YOU -PATIENTS WHO HAVE INQUIRES ABOUT STATEMENTS THEY RECEIVED, KEEP CALLING THE BILLING NUMBER PROVIDED IN THE STATEMENT WITH NO ANSWER AND IF ANSWERING NOBODY PROVIDES A HELP. THEY KEEP RECEIVE STATMENTS AGAIN EVEN IF HAVE BEEN TOLD IT HAD BEEN TAKEN CARE OF. I HAVE CONCERN ABOUT THE FOLLOW UP OF REJECTED CLAIMS FROM THE INSURANCE COMPANY. I DO NOT THINK THAT I GET THE MONEY WHICH IS APPROPRIATE TO THE SIZE OF MY PRACTICE, I NOTICED A CONSIDERABLE DROP IN MY INCOME LAST FEW YEARS
Anjali
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2024
Extremely disappointed
Extremely unhappy. I am not able to reach anyone and now not able to send prescriptions for my patients who need them. It has been constant back-and-forth. There are other options such as practice, fusion and Kareo at a much lower price. Unless you have a huge practice with a high volume, this does not make sense.
PROSThey Initially promised us a very good deal as a start up however, they have increased their prices slowly overtime.
CONSIt is not user-friendly at all. There are several glitches every day. It is difficult to get in touch with people that can help. I am usually blamed for the reasons that the software does not work at the moment I am not able to access the prescriptions so my patients are suffering, it is unacceptable
Reason for choosing MDnet EHR
My former practice manager had a relationship with them as they were starting out.
Victor
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
EHI review
Complicated to maneuver initially thereafter easier once used to it.
PROSCan be easy-to-use once a novice and then thereafter easier.
CONSBilling cost has gone up in the past year and the add on costs
Raji
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Very efficient, revenue generating and transparent
My overall experience has been excellent
PROSThey consistently explore avenues to enhance my revenue. They Identify gaps in my practice and advise me on how to improve them.
CONSI will say I get a lot of calls to advise me on new products and partnerships that they have.
Reason for choosing MDnet EHR
Enable health combined an user friendly yet sophisticated EMR with an excellent billing service.The dashboard displayed how much billing was submitted, how much was paid and what is pending. All of this on the EMR dashboard, creating full trasnparency.
Reasons for switching to MDnet EHR
I was not satisfied with my billing and the electronic medical record platform
Artemis
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Emr review
Perfect Experience everyone is very helpful. I’m very happy, very helpful and professional.
PROSExcellent representatives They do a good job very nice. I’m very happy very pleased. All the representatives are very nice. Thank you so much.
CONSThank you for everything everything is perfect
Boris
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Excellent product maximised for charting efficiency with great customer service
My business has been successful, at least in part due to EHI technology and customer service, and I am thankful
PROSI particularly appreciate the speed with which I can make complete encounters using macros and ability to customise those macros fully. I also very much value the attentiveness and relationship focus of my account representative [sensitive content hidden] who makes me feel that the problems will be taken care of that. If he doesn’t know the answer, he will find it out, and that he cares about the well-being of my business and myself
CONSThe ICD code search is not nearly as rapid and precise as Google in this feature could use AI optimisation.
Shahzinah
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Necessary Tool for Private Practice
My experience with EHR has been overwhelmingly positive. The team I worked with were reliable, professional, meticulous and diligent.
PROSThe EHR support staff was essential in helping me maintain my day to day work flow. As a private practice physician, they gave me space to focus on the patient while making sure my practice ran seamlessly. The EMR is user friendly and the support staff houses highly competent and professional members to handle administrative matters. Highly recommend their service!
CONSAs with any new product, EHR takes time to learn and implement. However, once over the learning curve, it is a highly useful tool.
Dhruv
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Excellent EMR for small-medium practice
Works very well for what we need. It is not overly complicated to use such as other EMRs such as Epic. Simplicity is important.
PROSCustomer service is excellent. If there is any issues I am often contacted by IT same day within few minutes. Most of my issues are resolved in timely manner.
CONSThe mobile app needs improvement for prescribing medications and reviewing patient charts. Also sometimes there is connectivity issues.
Reason for choosing MDnet EHR
We were referred from other practice that was using it.
Vendor Response
Thank you for your kind words, Dhruv We're glad you're happy with our MDnet EHR and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful. Do you have any suggestions for improving our offering so you can make the most out of it? Share them at support@ehiehr.com or visit our website at https://ehiehr.com . Thanks for being such a great advocate for our product/service. P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Replied August 2023
Lana
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Medical management system
Excellent
PROSEasy to useEasy to train personalSupport is excellent
CONSThere is nothing that I dislike about this system
Reasons for switching to MDnet EHR
Easy to use system
Marisol
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Satisfied
Satisfying
PROSCustomer service and excellent quality service
CONSLanguage, distance communication between us at times
Reasons for switching to MDnet EHR
Better service
Nina
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
User friendly
In a nut shell EHI is part of our office.
PROSI like that you don't need much computer knowledge maneuver your way around EHI. When they notice a change in revenue they contact you and ask if there were any changes and/or will offer ideas to help improve the numbers.
CONSNo system is perfect. Minor glitches but as soon as you contact someone from support team the address the situation immediately.
Abdulrahman
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great customer service and billing
Great overall, use for billing and love how clear able view billing, charge, pending, collected etc
PROSUse for billing, great customer service, very hard working, provide information in timely fashion, EMR website able view billing, charges, pending, what need clarification and why.
CONSI use for billing only at least for now, likely will use for EMR soon
Aruna
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Office Adminstrator
It is very easy to acess medical records and appoiment schdule.
PROSEasy to use very efficent when bookinf and reschudle patients
CONSTech suppor tnot very helpful and they shoukd provide local help.
Vendor Response
Dear Aruna, Thank you so much for the feedback , we will continue to improve based on your feedback on product and service . Thank you again and Appreciate it .
Replied August 2023
Jennifer
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great Billing services
Excellent
PROSThe customer service is prompt and accurate
CONSThe program could be more intuitive in how you navigate
Reasons for switching to MDnet EHR
Cost and better platform
Kirsten
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2023
EHI user
It's good
PROSIt was easy to learn when I started at this clinic.
CONSWe haven't figured out how to use the app that patients get an email about setting up. We would like to take advantage of the patients' access to their online chart but it's not easy to point out from our view of the system.
Ingrid
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Most affordable and reliable EMR
I’ve been using it for over 10 years with no issues.
PROSWe easily transitioned from our old software to enable healthcare. What I liked most is that they were able to customize it to work for our needs.
CONSMinor things. Nothing that I couldn’t live with.
Reason for choosing MDnet EHR
Pricing and very easy to use
emilie
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
My EHI Review
I like Scheduling the most about Enable Hralthcare EHR
CONSI dislike the billing of Enable Healthcare EHR
Sudeep
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Specialty High Volume Medical Practice
The accessibility to patient charts as well as electronic medical results being stored in the patients record automatically from various lab sites.
CONSThere are many available features which cease to work when trying to use them.
Beth
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
EHI review
From a patient financials point of view EHI is very good.
CONSAdding patient data into their charts is difficult, too many clicks.
Reasons for switching to MDnet EHR
We joined a group that forced us to make the change.
Sarah
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Sarah’s EHI review
The patient records are my favorite feature. It’s the one part that we control and can add and eliminate folders as needed
CONSTech support can not always solve the problems quickly