All Medicfusion Reviews
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John
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
EHR software for chiropractors.
Easy to use. They keep the software current with updates and improvements. Good service.
CONSMedicfusion needs to get billing integrated into their software. No other complaint.
Reason for choosing Medicfusion
At the time Chirotouch was not cloud based. For physician notes it took longer. They were more expensive.
Tyler
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed March 2018
Good amount of bang for your buck
One of the best chiropractic EHR's I have used so far.
PROSCustomizable, easy to use, fair pricing, cloud-based, provides patient portal so patient can retrieve records, scheduling and billing is streamlined.
CONSTraining took longer than anticipated, and customer service is less than desirable, customer service representatives sometimes don't call you back in a timely manner.
Ashley
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2022
Lacking
Terrible communication with this company. There was a data breach recently and communication was terrible. I didn’t have access to my calendar/charts/records for one week and any appointments that were scheduled 3 days prior to the crash did not get saved once the server was back up. This lead to multiple double bookings over the next month. There was zero communication, sympathy or apologies from this company. As a user we still do not know what happened. It seems to have been just “brushed under the rug.” Customer service worsened once my company decided to leave medicfusion and utilize a different EHR. I have not had a response in over 2 months and have not been given my patient charts to upload into my new software. I have used this software for over 5 years. Very disappointing.
PROSOverall this product is fairly cheap and easy to learn.
CONSToo much clicking in the chart notes which does not make it feel smooth, very clunky
Reason for choosing Medicfusion
Price and I used this at a prior practice and knew how to use the software
Rachel
Hospital & Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
Quality EHR
I liked how easy the software was to navigate but overall I had to switch software over price (what I was getting for the price I was paying.)
PROSEase of use for SOAP notes, as efficient billing module for cash practices.
CONSCost for set up and having to pay extra for clearing house for insurance purposes.
Stefan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Cloud burst
Overall it was a very promising system. It was complicated and not intuitive to use, but it was comprehensive and complete.
PROSIt's very comprehensive and it's clear that there are very intelligent chiropractors who have put a lot into this design
CONSUnfortunately, within the first 6 months that we were with them five years ago they lost a month of patient SOAP notes in the cloud by not redundantly backing up data.
Reasons for switching to Medicfusion
Satori's [SENSITIVE CONTENT HIDDEN] retired and he wasn't interested in creating an EHR option for his program.
Julie
Medical Practice
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2016
Chiropractic office for the past 7 years
That it is web-based. I can work from home. Access information from anywhere. I really like that patients can fill out all the new patient paperwork online and schedule. I like the color coding for scheduling and that we can have multiple doctors within the system.
CONSIts hard to make changes without needing to contact an engineer. The system going down OR being slow has been a little frustrating (we also cant expect it to run perfectly). We appreciate
Wayne
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Medicfusion
The system is incredibly thorough. It has a giant library of necessary tests and information. It is very cost effective. Lots of support is provided.
CONSLearning curve can be steep. The patient sometimes finds their interaction to be cumbersome. Lots of steps to accomplish some of the tasks.
Debbie
Medical Practice
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2016
EXCELLENT SOFTWARE & CUSTOMER SERVICE
We have been very pleased with the software as well as the topnotch customer service. The transition from our old software was easier than anticipated. Very detailed system to meet our SOAP note needs. It has been great to have the technical support immediately when needed.
CONSThe only thing that I "don't like" is the spaces between the soap note sections when printing, it causes a note to be 2 pages sometimes instead of one. But, this isn't a major issue.
mark
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2017
Good overall, the staff received good training
Running the chiropractic office effeciently
PROSThe macros are easy to understand and you can customize for your specific clinic. The scheduling of patients was easy too. Collecting money and posting into account all synched together as well.
CONSThe billing and note taking sections were difficult to navigate together. At the end of the day, charges had to match up with the coding and billing. They were seperate programs which made it hard to easily balance the days work without opening and closing different windows.
Whit
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
FUNCTIONALITY
3
Reviewed October 2019
Medicfusion
It was cheap compared to other EHR options
CONSI could not easily navigate the system, some pointless steps since I was doing it myself.
Rosemary
Medical Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
MEDICFUSION
GREAT PROGRAM FOR OUR OFFICE! OUR CHIROPRACTORS REALLY ENJOY USING THIS PROGRAM AS WELL AS OUR TEAM.
CONSALTHOUGH THE CHIROPRACTORS FOUND THIS PROGRAM TO BE PRACTICAL, OUR STAFF HAD SOME ISSUES WITH PUTTING INFORMATION IN THE SYSTEM.
MIke
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2014
Very well satisfied
The customer service I got with Medicfusion was the best ever. They always answered immediately and I got all the help I needed in my first year of using the software. I can honestly say they never left me hanging and in need of support. This was the easiest way,to not only comply with Medicare for all the changes taking place; they also gave me my portion of the $14,000.00 in incentive payments :) I am looking forward to this years payment right now, and it only took about 15 minutes to attest on their site. You may contact with any questions at my email addy.
Sam
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2017
MedicFusion
This software only works 50% of the time. Not easy to use. The worst software ever used.
PROSNothing.
CONSEverything. eRx doesn't work, and more than half the patients do not show up in pending.
Gerald
Medical Practice
Used free trial
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2015
If you hack it, it works.
The documentation is very complete. We can use it to modify the system as we need to.
CONSWe have nothing bad to say about this product or the vendor. The system works well into the background and invisible is good for this sort of thing.
Tyler
Medical Practice
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2016
Solid cloud based EHR
Reports are great and detailed, SOAP notes are easy to use and set up, superbills and coding are easy to use, and the price was right as well.
CONSYou can't share macros between users, so you have to set your own up.