All ClearGage Reviews
1-21 of 21 Reviews
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Pradeep
Verified reviewer
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Excellent software to enhance billing protocols
Overall great experience. Cleargage allows us efficiently manage billing functions of our office in a modern way. Patients can pay any balance if needed by texted/emailed links.
PROSIntegrates very well with drchrono. Allows our team to efficiently calculate amounts owed for insurance based medical services to which deductible/coinsurance applies. Excellent e-statement function that autoposts to patient account.
CONSSome features were not intuitive to me like generating detailed report of transaction/billing fees that we pay to ClearGage.
Reason for choosing ClearGage
Cleargage seemed like a far better value than Collectly and I also really liked the ClearCalc feature of ClearGage that calculates amounts owed for deductible/coinsurance plans. Collectly did not offer a similar function.
Kristina
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Patient Care Finanancing
Have used them in a prior practice for 5 years. When started my new practice 8 years ago, it was one of the first services I set up for my new clinic. Don't know what I'd do without it!
PROSIt allows patients to concentrate more in their care and less on how they are going to afford it. Also makes it easier for me to collect without having to "hunt people down" with invoices, calls, etc, to pay for services with EFT. Patients are comfortable with an automatic payment that they can figure into their monthly budgets.
CONSThe wording on some of the financing pages can be hard to follow for patients. Also, on the last page, there is a line for signature for the patient and a witness, however there's not a place for date.
Reason for choosing ClearGage
No credit checks, easy financing, easy to use.
Clint
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
Credit processing thru 3rd party?
Below average the last 2 years
PROSIt works, friendly support. Makes payment taking easy
CONSnever got a follow up about what ClearGage all provides. Talking about merchant services and how much I am getting charged for taking card payments. Not really happy but do not know who else I can go with that works with my EHR
Reason for choosing ClearGage
already was being used when purchased clinic
Rachel
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2023
Private Practice
ClearGage has helped reduce small balance write offs.
PROSIntegration with our EMR/PM system, Aprima. Processes are automated and I don't have to remember to upload or import files. Payments are automatically posted.
CONSWould like to be able to have multiple patients in the same payment plan. Currently each patient has to have their own payment plan so if a guarantor/responsible party has multiple children they could have 2 or more payment plans. We end up using the payment plan feature in our EMR/PM for this scenario. It would also be nice if we didn't have to reach out to support in order to have patient permanently removed from texting campaigns.
Corrie
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Billing made easy
Setting up automatic payments has been super helpful, allowing patients to set up payment plans has been a huge plus.
PROSWe use cleargage at our medical practice and the ability to seamlessly send invoices and take payment without having to open three other windows has been wonderful. Customer service is also usually very responsive and overall this has made our lives much easier!
CONSOur patients often think the emails are spam, I'd like to have them look more professional in future.
Reasons for switching to ClearGage
CG was integrated with our emr, easier to take payments all in one place and set up subscriptions and send invoices from one place
Crystal
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
WOWCh
Good
PROSI like using subscription plans the most.
CONSUsing financial lending. The amount clients (us) have to write off is ridiculous.
Reason for choosing ClearGage
all in one product and was recommended by a colleague.
Reasons for switching to ClearGage
Consolidate financial lending, auto payments and card payments in office all in one.
Allison
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Why go anywhere else
Auto entered the payment to the patient account. No more missing a payment from lack of entry.
CONSLots of options, I haven’t taken the time to learn.
Reasons for switching to ClearGage
ClearGage integrated with my EHR system
Amy
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Great Company
Wonderful!!!
PROSEasy to navigate and use. Very easy to explain and use
CONSnothing at this time. never really had a problem that hasn't been resolved
Reason for choosing ClearGage
Pricing
Michael
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
It starts to add up.
The patients who can only pay $100 a month for 18 to 24 months eventually add up to a significant sum as they accumulate month to month. 8% percent to let them keep up with all this is well worth it.
PROSset it and forget it, easy to set up - never touch it again
CONSI've not found an easy report to determine my loss percentage. In other words if you give them for example 10 patients which owe a $1000 each you know that they can't possibly collect $10,000. Not easy to determine how much of the 10K is actually received.
Reason for choosing ClearGage
none
Dawn
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Cleargage
The integration with our practice management software was seamless.
CONSI can't think of anything. It is easy to use.
Spence
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed August 2023
Wish they would make changes the customer needs
Medium
PROSI’m so grateful that they are incorporated with Billing Precision
CONSWe tell them we need some features of it changed, and they do nothing about it
Josh
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Cleargage
I like the ease of Cleargage. It’s really simple
CONSThere are sometimes it doesn’t integrate with salesforce
Jodie
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Cleargage
Over all we are happy with them I am not sure if their pricing is comparative to other systems as I haven't compared fees in a while.
PROSIt is a very functional payment processing system. It's relatively easy to use. It gets a little confusing if you are setting up payment plans at times, but with more use im sue it's easy.
CONSNo one ever reached out to us about staying pci compliant and what we needed to do regarding that or also about upgrading our readers against fraud.
Kimberlie
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Provider chose this company
running reports for payments, help track patient and insurance payments made on clear gage
PROSIts easy to use, at your finger tips, makes it easy for patients to pay
CONSit was easy to transition to our company and even helped by adding the patient portal
Reason for choosing ClearGage
[sensitive content hidden] suggested
Gabriella
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Cleargage is easy to use
Personally I would rather go with a company that notifies us with changes to accounts such as suspensions
PROSIf you understand how to use cleargage it is easy to use
CONSThe system constantly suspends accounts and there is no way to change this
Arnold
Verified reviewer
Wholesale, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Très bonne solution de facturation et de financement de soins aux patients
D'une part sa facilité d'utilisation car il suffit de créer un compte, de choisir un plan de paiement et de confirmer la transaction et d'autres part sa flexibilité puisqu'on peut modifier le montant ou la durée des paiements selon ses besoins et sa situation financière.
CONSLe manque de transparence sur les frais , la difficulté à annuler les contrats et le service client qui est souvent peu réactif.
Carrie
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
ClearGage
ClearGage has given our practice another options for our patients to pay thier bills over a period of time.
PROSIt is easy to set my patients up and start collecting.
CONSAdding all my patient information into the system
Claudia
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great financing platform to use!
ClearGage is such an easy company to work with.
PROSThe ability to edit the payment options.
CONSthe length of the monthly terms. It would be nice if the terms offered would be longer.
Reason for choosing ClearGage
We use both
Roxanne
Health, Wellness and Fitness, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Simple to use
Simple to use, the ability to download batch statements.
CONScertain times of the day the service may be slow
Raul
Verified reviewer
Research, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Mi revisión de ClearGage
Es una útil herramienta para hacer más eficientes las tareas y automatizar el sistema de pagos de los pacientes lo cual alivia la carga de trabajo
PROSMe da la facilidad de configurar pagos en automático y que los pacientes configuren sus propios planes de pagos.
CONSEn ocasiones se torna el servicio un poco lento en ciertos momentos del día.
Mildre Mercedes
Verified reviewer
Higher Education, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Experiencia ClearGage
Es un buen software para gestionar los pagos de los pacientes de manera eficiente y automatizada.
PROSEs muy bueno para gestionar los pagos de los pacientes, automatizando todo el proceso.
CONSSería bueno que se pudieran tener varios pacientes en el mismo plan de pago.