The streamline of my notes and the ease of using this program. I like customizing my notes based on my practice. The customer service is impeccable. I have already referred many friends to PF.

The ease of using this software and I get to create my own templates which I love. I have been using this software for over two years and it keeps getting better. Plus it's complimentary with CMS.

I understand that information are being updated daily and it's hard for the folks to update everything on the site. There are still clicks that don't have the required informations that is needed. I'm sure it's coming!

I like practice fusion for my smaller clients that are not looking to grow or expand their practice. I would not recommend for extremely high volume or high complexity specialties.

Practice Fusion is a great software for smaller practices that don't need all the bells and whistles. It is very affordable and easy to set up.

The customer service is terrible and it is very difficult to get a live person. They do have a lot of support videos but sometimes you need to speak with someone when you cannot find what you are looking for or none of the support videos are addressing your needs.

The worst part is that they claimed to always be free but then once the company sold, they started to charge. And not only that, when I asked whether I should sign up for a longer term contract, my representative told me (documented in a long email exchange) that I shouldn't and he would know when prices would go up and I would be notified beforehand so I could lock in the current rate. He talked me out of the longer term contract. I have this documented. Now, I received a notice that prices are going up. I have been in communication with a rep at PF [SENSITIVE CONTENT HIDDEN] and sent her copies of the email exchange and she said "I apologize but there is nothing we can do". I asked to speak to a supervisor twice and she has not responded. I just sent my third email. What they could do is honor what was promised to me. I have this exchange in writing! And what horrible customer service-ignoring a request to speak to a supervisor not once but three times. When you sign up with an EMR, it's not an easy proposition to switch. BEWARE OF PF.

Easy to start and use. It was free and I chose it specifically because they advertised that it would "always be free" but that turned out to not be true.

Unable to put in an automatic reminder to patients to book a follow up appointment one year later. Unable to easily download medical records when patients or other physicians request them-you have to download one document at a time. It can take 30 minutes plus to download a chart. Reports are not reliable. Specifically in generating patient lists. Horrible customer service. Do not stand by their word. Refusal to connect me with a supervisor. I have been a customer since 2013 and the customer service has continued to decline despite the cost going up.

From the beginning, Practice Fusion allowed our practice to fully switch to government mandated electronic medical records. And with that switch it allowed us to earn rewards from the government. As practice fusion has grown, we have grown with it. Although no longer free, it does offer a free 2 week trial period with out having to even put in a credit card number. I highly recommend you give it a try!

I was an early adopter when this software was offered free. For a small practice that was vital in getting us to switch to electronic medical records.

As crazy as it sounds, that fact that it was originally offered free made it seem like it was just Cheap That could not be further from the truth!

it was a nice switch after paper charting

I used to love PF, as it was free to use, and was easy to fax/ email chart notes to other providers. it has easily customization templates, and can integrate billing, and help you catch chart notes with no super bill submitted pretty easily

I do not like the new pricing structure. It is much more expensive than similar EHRs, and the interface is not as nice, or as easy to use across modalities.

Make this open source so that providers can add functionality to their system. Retain your revenue through advertising as you are doing, from labs, pharmacy, radiology connectivity but give assess to tweak simple issues. Then you would truly be the leader so sought to be.

Free, able to get up and running in no time. Web based. runs on both desktop and tablets.free to the provider.

Simple tweaks that need to be done are completely neglected. Absolutely cannot talk to support. Difficult to have patients register and if you run a walk in clinic which most places are then forget it. Be ready to type in every last digit yourself. They tout integration with labs, pharmacy and radiology but only those integration to make them money and really i do not care, they should be profitable to remain in business but don't make me use to your product and when you have issues they throw it to a " crowd voting system". As a user i had never even realized that a voting system existed and as a busy provider i do not have the time to read through to find some fix i need already reported. How silly and draconian, who ever came up with this idea needs to be fired!. The founder definitely has no more involvement with this software otherwise he would have seen that no support and inability to adapt to simple tweaks leaves a horrible last. DO not use because you will have trained and gotten used to this and then issues would arise as they always do and you are faced with looking for another. No integration with billing software and this is why. A list of billing companies are given as partners but communication is one way. The super bill flows into the billing but no way to know what a patient owes when they return . There are lots of free clearinghouse but PF in their infinite wisdom will not integrate.

It was a good starter EMR for me but it was not practical - even though it was free. I ultimately bought a different system even though I could purchase a paid plan with Practice Fusion. I was too frustrated that it wasn't worth me trying a paid plan.

When I used Practice Fusion, I had a free version so as a start-up clinic, this was obviously very affordable. It gave me a web-based documentation system that was HIPAA compliant. Plus, it was better than me handwriting my notes because I can type faster.

There were no templates for physical therapy - just basic SOAP note format. I had to type everything! It was very time consuming. I understand that now the system is very different and the free version I had is no longer available. I am sure there have been many upgrades in the past few years.

We use Practice Fusion in multiple Clinical Locations to document patient information. We have services offered aside from our traditional medical services that need to be documented but not in our regular EHR. Practice Fusion is easy to use from scheduling to provider notes and a great tool for small clinics or clinics where multiple locations need a reasonable software.

It was free and even though it is now paid it is and EHR with great pricing.

Prescriptions almost do not look real. When writing prescriptions in this software even though printed on RX paper, the prescriptions look like anyone could have written the prescription. A lot of pharmacies in our area want to call and verify they are real.

Well designed, well priced, good lay out

Tough to get in touch with customer service at times

Excellent Serivce,

I'v e been using the system for years and it's very simple and straight forward. After it bacame a paid model there sudeenny were less ads and less intrruptions. It's creat.

Conpared with other new ones on the market it does not integrate very well and I have the e-rx systme.

've been with Practice Fusion for 7 years. When I joined, they promised that the service would always be free. Seriously, that was there main selling point. Always free. About 5 years in, they sold the company and now the story has changed. Now it's $99/provider/month. I tolerated the issues with PF when it was free because I was saving so much money that I could deal with the short comings. Now that I have to pay for it I want to warn people not to join. Once you join an EMR, it's hard to switch so I feel stuck. There is NO customer service. I've been trying to reach my rep for over a month and no response. When I created a customer service ticket, again, no response. Basic things that should be simple to do are impossible on Practice Fusion. For instance, I can't set up automatic reminders for patients to come in for their annual exams. If a patient wants their chart to be released, you have to download each document one by one. It takes an hour to download a chart. I've come to dread records released requests. If you want to create reports, patient lists forget it. Basic reports are not supported. I've been asking for the same basic technology for 7 years and all I heard was " great suggestion, we will send it to our development team". Then nothing happens. Now, it's gotten so bad, I can't even reach a live person. You have to submit a ticket for issues and no one responds. My office manager has tried to set up meetings with our rep (you can do it online) and he doesn't ma

Easy to use. Started with the company 7 years ago because it was free and advertised that it would always be free. They lied.

No customer service. Cannot perform basic easy functions. Cannot send patient reminders to have them call for an annual appointment. If a patient wants their chart released or an insurance company needs there chart, you have to download each document, lab one by one. It can take an hour to copy one chart. The only bulk thing you can download are the notes but everything else has to be downloaded one by one. I've been requesting basic functionality for 7 years and nothing gets done. Now you can't even get them to respond to help tickets or scheduled online meetings.

It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc.

Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes. When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers.

I have used practice fusion for the last 5+ years at my office at love it. I especially like the ability to assign different colors to different appointment types in the calendar and the ability to e-prescribe prescriptions. Pinned notes are great and am happy they expended the ability to write longer profile notes. The overall look and ease of use it much better than other EMRs I have tried. I have recommended practice fusion to many colleagues.

For the most part there are no issues but there have been several instances over the last few years when the entire system is down and we can not log on for almost a full day which is devastating to our practice. Would be nice if there was an offline emergency backup option for the calendar system. The mobile version is also really terrible, but very rarely used so not a big deal. I also HATE that they are not integrated with anyone other than Updox for a patient communication platform. They need to expand their partnerships in this arena!

I think of it this way. It has been free for so many years. I have participate Meaningful Use before and got incentive payments. That means I even made money without investment. In general, I don't blame the previous owner. I guess when it was difficult to continue the business as is, there has to be a change.

I customized templates myself to optimize the charting workflow in the past. It was much more efficient and accurate than the new EHR I just started to use (1/4 of time). I only need charting and billing for exam payment before. Now I need dispensary and manage inventory, I have to use a full EHR for OD. It was just about the timing PF stopped offering free version. So I didn't use the paid version. I can still view my previous charting and appointment records through PF. That is good. But I was a little bit frustrated with new way of maneuvering through charting. I even debate keeping both EHR to give myself peaceful mind.

Obviously not free anymore. Free forever? I didn't even believe it from the very beginning. It sounds right to get paid by advertisement. But, it is not something that is sufficient and guaranteed forever.

Worked with this platform for many years until the sale of the company. EHR requires cell phone 2 step log in. The EHR also logs users out repeatedly after periods of inactivity,This results in bacteria and germ transmission among employees frequently breaking sterility protocols to check their cell phones to log back in and results in employees frequently being distracted with personal cell phone use issues.

Use to be free. Was easy to start learning. The companies logo was "Practice Fusion is Free and Always will be for users." Company was sold and now has physicians leaving in droves.

Price, lack of functionality in linking with labs and imaging centers. Cannot be used in medical fields such as surgical centers where sterile fields are required because the EHR repeatedly logs out and requires repeat log ins by users with cell phone code entry. Aside from cell phone mediated bacteria transmission staff/employee, cell phone personal use becomes a secondary problematic issue due to the EHR platform requires employees to frequently get them out.

Not a bad software package, but it has its limitations. Customer service has deteriorated over the 7 years that I have used the program. You generally never can get a live person to discuss the issue. Everything is by email. If I have to pay for software, I will find one that does everything I want.

The software is easy to navigate and has the basic features of an EMR. Being cloud based, it was easily accessible from any internet based pc. It was practice specific in many ways, with certain shortfalls. Vaccine inventory was very good.

As a pediatrician, I must record a patient weight in pounds and ounces, which you can't do with practice fusion. The basic templates can not be modified and you had to be careful when composing notes (I don't come across too many 2 month old infants with teeth!) either not to pick those elements or go back and really proof read the notes. Log in from a machine that you didn't use previously is a nuisance, in that you have to be verified with a security code.

Overall great system for the price. We chose to stay with them when it went from free to subscription because it was so user friendly and the cost affordable.

Super intuitive when you first set up Lots of templates available. Customer Service is great about helping

We never fully integrated with the practice management system recommended by Practice fusion at the practice managements suggestion that it would not work well, which was confusing.

You get what you pay for. We started using Practice Fusion when it was still free. Since they started charging for it, it is has had several upgrades that are really improving the workflow. There are still many things I would like to see change, but for what it is, it's a reasonable software.

I'm so happy they finally allowed us to add a sticky note to patient's charts. It was very difficult to have communication between departments to notify other members of the staff of patient needs. It is very helpful that it interacts so well with Kareo's Billing Software.

This program is a little clunky. In the last year they have been making improvements to the usefulness of the system for interaction between departments but there is still a great deal of room for improvement. The reports function is still a work in progress and leaves much to be desired in the information provided and the ease of finding information needed to monitor the flow of a practice.

Used it for 6 years, but i have to move up because of the lack of many features we needed.

Very easy to use. No need for training. Very simple. Fast. Integrating with labs is easy. Integrating with radiology is easy.

Not many features that can advance the practice. Very slow in putting new features in the system so we can get more work done.

It is web based EMR. Our office found it easy to implement. It is great that any computer with internet access can be your work computer. I compared to other EMR's - it as a clean modern interface. It is built to get you meaningful use and other quality measurements. It is completely free to use, so you can try it out. The support is also superb - chat support is better than phone support most of the time. Our office productivity has gone up after we implemented it, something I have never heard about another clinic after implementing an EMR.

I wish I could eRX narcotics in California. I wish there was a view that had in order all the things that as happened: refills, encounters, messages, documents. I also wish in the summery view there was a pane for tasks in the patient summary.

ok TO UTILIZE FOR NOW BUT PROVIDERS MAY BE LOOKING INTO SWITCHING IF NO ADDITIONAL HELP IS AVAILABLE

WAS FREE BEFORE BUT NOW CHARGING. this PROVIDE CHATTING ON LINE FOR THE QUESTIONS BUT SOMETIMES NOT EASY TO USE

NOW CHARGING AMOUNT PER PROVIDER AND NO TEACHING AS TO HOW TO ACHIEVE TO OBTAIN THE CREDITS UNDER mips BY CLICKING WHICH CHOICES THEY HAVE ON THE SCREEN & THIS PRODUCT HAS A LOT OF CHOICES BUT YOU DO NOT KNOW YOU WILL BE CLICKING THE RIGHT BUTTON UNTIL WAY LATER- NO IMMEDIATE FEED BACK. also PATIENTS MENTION THIS PROGRAM MADE THE PATIENT PORTAL DIFFICULT TO ESTABLISH & TO OPEN WHICH IS THE REQUIREMENT FOR ehr mips REPORTING THIS YEAR . tHIS IS A HUGH DOWNSIDE BEING USER UNFRIENDLY ESPECIALLY THE OLDER POPULATION WHO AR NOT COMPUTER SAVY

I highly recommend the user-friendly EMR, from scheduling, downloading, and uploading sensitive documents the customer support is very good and you can't beat the price.

Everything about Practice Fusion is very well done from integration to customer support. Very easy friendly software.

I haven't found anything that I don't like about practice fusion.

I love that this product can be accessed from anywhere at any time on any computer with an internet connection. It is very easy to use and easy to customize. I find that the ease of customizing the software is one of the best features for myself as a chiropractor using a software designed for medical doctors.

I wish there were more reports including patient demographic reports. I have a separate billing company, so I have not been able to combine Practice Fusion's features with a billing software yet. Because of that, when I want a patient list for a mailing or something similar, it is not easy to do unlike running some of the other reports that are built in.

Horrible customer service and business practice! Judging by other customer reviews of bad quality product I would dissuade anyone from signing up for their subscription software! Would not recommend signing up for this software subscription to anyone.

I have never used this software but I am stuck paying for it thanks to the fraudulent business model that this company follows to gain revenue

I signed up for Practice Fusion on March 21st 2019. Due to pending litigation I was forced to delay the opening of my clinic and sent in a email as well as physical copy of cancellation notice on April 10th (well within the 30 day time window for cancellation without charge. Despite several attempts to cancel service, The company continues to bill me citing I had a year long obligation even though their contract clearly states that I can cancel within the first 30 days of signing up without any obligations. I recently received a notice that my account is being sent to collections in June 2019. I am trying to reach the company to find out why I am still being charged without any response from them. It seems their business model is to sign people up and keep charging them even after cancellation on one pretext or another. Horrible customer service and business practice! Judging by other customer reviews of bad quality product I would dissuade anyone from signing up for their subscription software!