--- title: "Practice Fusion Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Practice Fusion. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Practice Fusion is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/practice-fusion-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [Practice Fusion](https://www.softwareadvice.com/medical/practice-fusion-profile/) / Practice Fusion Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/practice-fusion-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/practice-fusion-profile/alternatives/) # Practice Fusion User Reviews ## Reviews summary - Overall rating: 3.7/5 - Total reviews: 440 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.3/5 - Value for money: 3.8/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 152 reviews (35%) - 4 stars: 132 reviews (30%) - 3 stars: 75 reviews (17%) - 2 stars: 39 reviews (9%) - 1 star: 42 reviews (10%) ### Most mentioned pros - Great tool that is user intuitive so we are able to get new team members up and running quickly with minimal hands on training required. - Easy to use EMR that allows are practice to scale up as we continue to grow. - It has a lot of extra features that make a record keeping easy. ### Most mentioned cons - As an admin in a clinical setting, Practice Fusion is cool when it comes to clinical record task like patient charts, clinical notes and e-prescribing but when it comes to administrative task like billing and scheduling i will have to use other product alongside it which does not make working with this particular EMR software favourable for me. - The biggest flaw is not being able to set diagnosis codes as inactive - they allow for billing of codes that are not right / left specific - Its does not focus on administrative operations such as billing and scheduling like other Electronic Medical Records. ## Practice Fusion customer reviews Showing reviews 1-25 of 440 (page 1). ### So Far So Good - Overall rating: 5/5 - Reviewer: SHANNON P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience is positive, aside from issues with the help desk being not very responsive at all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I enjoy how they continually make upgrades to make the platform compatible with the ever-changing healthcare system. #### Cons I don't like how you cannot go back and edit a message once you send it to a fellow employee in Practice Fusion. And also think about their help portal is not very helpful. #### Reasons for switching to Practice Fusion The other platform was absolutely awful. This was recommended to us. --- ### The Best of the Best - Overall rating: 5/5 - Reviewer: Josef N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered It is the most comprehensive medical EHR on the market. We were involved with Practice Fusion for over 15 years, and it is tailor-made for Pediatrics in all factors, including vaccine inventory tracking and reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is structured in SOAP form for easy documentation and scheduling, and produced useful reports to meet government required reporting. #### Cons The glitches in updates were challenging at times, but they all worked out over time. It is by far the least complicated EHR on the market. #### Reasons for choosing Practice Fusion No product came close the comprehensive display of features for Pediatrics --- ### Updated Review - Overall rating: 3/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Initially, it was a great experience, but as the time went, it did not keep up with the needs at the time #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was a well designed, and well integrated program that was user friendly. It was priced well and very useful #### Cons The program got expensive to use and some of the features were lagging behind. Customer service was lacking at times --- ### Simple and straight forward program - Overall rating: 4/5 - Reviewer: Eileen F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Using it for 13+ years while integrating with Kareo Desktop. It is easy to learn and to train a new hire in the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and easy to train new employees. Simple and straight forward and very reliable. No fancy bells and whistles. #### Cons The fact that it used to be free and now the price is much higher. The program is not as intuitive with lists and reports. --- ### A great budget option if you don't need customization - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I initially implemented the product when it was a standalone product offered for free. It was an ambitious but limited piece of software that was eventually sold to Allscripts. Very soon after, the business model shifted from selling aggregated data and in-product advertising to a subscription model, but still remains very inexpensive. The system is very rigid in that it does not offer a lot of options for customizing or the ability to develop workflows specific to a practice, but it has all of the basics as well as some features that other vendors charge extra for (lab integrations, patient portal, etc.). For a more robust feature set, you may need to use the limited number of third-part integrations that are offered, which will have additional costs associated. Overall, it's one of the quickest and easiest EHR systems I've setup (eCW/Nextgen/Aria) and it works well because of the universal design/limited options. If you can get it to fit most of your needs (and you get a free trial to figure that out), then you probably won't find many options that can compete with it on price. If you have a large office and complicated systems, you might find other systems provide a better value proposition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy implementation (up and running in a day). Reasonably good feature set (lab integration, call and text reminders, patient portal). Very competitive price. Free to try. #### Cons Very little customization. Initial navigation is not very intuitive. Requires annual commitment. Additional features use third party integrations and have additional costs associated. Lack of device integration. #### Reasons for choosing Practice Fusion Cost of the product was the primary driver (free at the time of implementation). #### Reasons for switching to Practice Fusion The practice was downsizing and needed a basic EHR for e-prescribing, labs, and visits. The product was free at the time and had enough features to be usable. --- ### Practice Fusion - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used practice fusion for many years and have had a great experience. The customer support is fantastic and they have a great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Practice Fusion is a great EHR system. They are a simple easy to learn program that can do everything that you need. #### Cons The biggest flaw is not being able to set diagnosis codes as inactive - they allow for billing of codes that are not right / left specific --- ### Practice Fusion is cool but not suitable for administrative tasks in a clinical setting. - Overall rating: 4/5 - Reviewer: Freya G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As an admin in a clinical setting, Practice Fusion is cool when it comes to clinical record task like patient charts, clinical notes and e-prescribing but when it comes to administrative task like billing and scheduling i will have to use other product alongside it which does not make working with this particular EMR software favourable for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the fact that Practice Fusion center on clinical data like patient medical records, doses, medication list,e-prescribing, and charting. And it's use in small to medium sized medical settings. Because it's a cloud based EMR opening patient chart on screens loads fairly quickly and running basic task doesn't lag. But if internet connectivity is not strong enough it tend to slow down when loading patient chart. #### Cons Its does not focus on administrative operations such as billing and scheduling like other Electronic Medical Records. --- ### Scalable EMR for a Private Clinic - Overall rating: 5/5 - Reviewer: James L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great tool that is user intuitive so we are able to get new team members up and running quickly with minimal hands on training required. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy to use EMR that allows are practice to scale up as we continue to grow. As a private clinic, having this ability is critical. #### Cons The UI needs some updating in some areas. Some of the functions can feel a bit dated but it does not affect the functionality. --- ### Practice Fusion review - Overall rating: 4/5 - Reviewer: Cindy B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I was happy with my experience with Practice Fusion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Patient information was super easy to access. #### Cons When wanting to delete an appointment, it was rather difficult to delete an appointment. --- ### Recommend this for the price point - Overall rating: 5/5 - Reviewer: Zainab A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to set up and learn how to use #### Cons There are more interruptions than other EMRs --- ### Used it to Start up - Overall rating: 5/5 - Reviewer: Susan K. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It was easy to start with, but needed an EHR system that was more efficient eventually for the patient load as it increased. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was an easy basic software system to start up with. It didn’t have as many features then as it does now, but it was still exactly what we needed to get the ground running at first in our practice at the time. #### Cons Doing Notes was way too much/complicated/time consuming as the patient load started to increase. --- ### Practice Fusion Review - Overall rating: 5/5 - Reviewer: Kirsten W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used it at the clinic for everyday uses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to learn and when I got used to it, it was easy to teach others #### Cons We didn't use it for very long due to switching to a system that our billing department used --- ### Practice Fusion is a free EHR system with a good user interface and fluid navigation. - Overall rating: 4/5 - Reviewer: Catherine Chun Y. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic. Thanks! Catherine Ye #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 1. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free. 2. Providing free learning center in Practice Fusion EHR system. 3. Providing a free custom service ( with Phone, Email. Message, Online chat). 4. Providing report for regulatory compliance and qualify for CMS incentives. 5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access. 6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified. 7. Practice Fusion EHR system is easy to learn with very good navigation design. 8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction, e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report). #### Cons 1. Practice Fusion has no billing management feature although it can been integrated with other billing software. 2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues. 3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives. 4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member. 5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower. 6. Practice Fusion doesn't provide onsite help, and there are no regional help centers. 7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies. 8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC . 9. There is no upper level help staff available in Practice Fusion Customer service. 10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports. 11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. --- ### Good product but not built for the needs of Psychologists - Overall rating: 5/5 - Reviewer: Todd S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had great customer service. I had great support when needed. I "learned" the onion layers and was able use the EHR initially with little training. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Like all EHRs learning the "onion skin layers" to be able to move through the features easily took me awhile. I was repeating often and looking for things since it was not initially intuitive when moving through the EHR. Once I did become familiar with the "layers" I was able to move through the EHR quickly and easily. The Templates were very helpful, especially the ability to share with other users on the EHR. #### Cons For me the lack of attention to the specific needs of Psychologists in the EHR as well as the ever increasing price of the EHR caused me to look to other EHR forms. I developed "work arounds" for myself as a Psychologist using the EHR. --- ### False promises. Poor customer service. - Overall rating: 1/5 - Reviewer: Ann H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered The worst part is that they claimed to always be free but then once the company sold, they started to charge. And not only that, when I asked whether I should sign up for a longer term contract, my representative told me (documented in a long email exchange) that I shouldn't and he would know when prices would go up and I would be notified beforehand so I could lock in the current rate. He talked me out of the longer term contract. I have this documented. Now, I received a notice that prices are going up. I have been in communication with a rep at PF [SENSITIVE CONTENT HIDDEN] and sent her copies of the email exchange and she said "I apologize but there is nothing we can do". I asked to speak to a supervisor twice and she has not responded. I just sent my third email. What they could do is honor what was promised to me. I have this exchange in writing! And what horrible customer service-ignoring a request to speak to a supervisor not once but three times. When you sign up with an EMR, it's not an easy proposition to switch. BEWARE OF PF. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy to start and use. It was free and I chose it specifically because they advertised that it would "always be free" but that turned out to not be true. #### Cons Unable to put in an automatic reminder to patients to book a follow up appointment one year later. Unable to easily download medical records when patients or other physicians request them-you have to download one document at a time. It can take 30 minutes plus to download a chart. Reports are not reliable. Specifically in generating patient lists. Horrible customer service. Do not stand by their word. Refusal to connect me with a supervisor. I have been a customer since 2013 and the customer service has continued to decline despite the cost going up. #### Reasons for choosing Practice Fusion Because it was free and advertised that it would always be free. Now that they charge, it is an inferior product. #### Reasons for switching to Practice Fusion I was trying to cut costs when I switched to donating all my profits to charity. --- ### Good value while it was free, now that it will be cpsting per month, per clinician, we will be leaving - Overall rating: 4/5 - Reviewer: Renee C. - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve. #### Cons Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes. When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers. --- ### Stay away from this electronic system - its a scam! - Overall rating: 1/5 - Reviewer: Silvia S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered HORRIBLE #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I had many times over the last years when it did not work with numerous errors given from pharmacies as the prescriptions did not go through. The practice fusion customer service is INEXISTENT. You try to call and they tell you same thing all the time, that "its huge volume of calls and to send them an email", and then you email them and you get an answer in 2 weeks, but no...your problem is still unsolved. And be prepared when you realize this hardship is overwhelming and that you cannot prescribe medications to your patients and you decide to stop subscription, you will have extremely difficult time to have them let go, they will claim you have contract and that you are STUCK with them for year. #### Cons -errors frequently -inexistent customer service #### Reasons for switching to Practice Fusion I had many times over the last years when it did not work with numerous errors given from pharmacies as the prescriptions did not go through. The practice fusion customer service is INEXISTENT. You try to call and they tell you same thing all the time, that "its huge volume of calls and to send them an email", and then you email them and you get an answer in 2 weeks, but no...your problem is still unsolved. And be prepared when you realize this hardship is overwhelming and that you cannot prescribe medications to your patients and you decide to stop subscription, you will have extremely difficult time to have them let go, they will claim you have contract and that you are STUCK with them for year. --- ### Do not use this EMR - Overall rating: 1/5 - Reviewer: Beth K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered I was locked out of the system and I could not get a verification code sent to my email. I explained that the phone number attached to my account is no longer in use. I have a new number. After speaking to numerous personnel I was told the only way to be able to change my phone number is to provide a notarized letter with a photo ID, business license etc. I explained that I must know the password to be able to access my account. I am not asking to change that I just need to be able to receive a verification code via email. There was absolutely no resolution to my problem. It fell on deaf ears!!!!! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros This software was not very intuitive and not very user friendly. #### Cons It was very difficult to customize the patient intake, not meant for a subspecialty practice. Many of the different labs do not contract with practice fusion and therefore the results do not automatically come into the system. #### Reasons for choosing Practice Fusion I chose it because they kept saying it was free and would remain free. However, this is not true. They did start charging a monthly fee. However, the customer support services were terrible. --- ### Acceptable product while it was free but now..... - Overall rating: 3/5 - Reviewer: L .. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It used to be free. Ability to make your own templates. The E prescribing was simple to use. Easy to enter lab orders and lab result integration was good. #### Cons From free to the whole amout annually paid in advance. The price increase has shut out many small solo practices. The cost is for one physician license +3 additional licensed employees. Wouldn't cost be much fairer if the cost was truly per user. I don't want to subsidize larger offices. Horrible customer service since late last year. The templates that are provided are a very low-quality including lots of misspelled words. New spaces for LGBTQ data but nothing for advance care planning and limited space to provide emergency contacts. Not very user-friendly for documenting geriatric patients. No structured section for preventative care with reminders when overdue. Immunization section was not updated routinely: new herpes zoster guidelines. Making a lab result flowsheet was terrible. Everything was à la cart: needed a separate clearinghouse for billing, needed to purchase up docs, etc. Hopefully they'll come up with a different pricing structure. Gone elsewhere for now. Might return if cheaper, charge people for using MIPS separately. Why should I have to pay for all the tech development of features that I don't use when basic items are missing? --- ### I like it - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was free in the beginning which was cool, but I still find value in it. Once the templaters were done, things are simple and easy to dictate. #### Cons Would like a little easier way to chart and dictate and change things. I saw a mutate button on a competitor to change the order of the note. --- ### Fee free is now a monthly fee!! - Overall rating: 3/5 - Reviewer: MATTHEW S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use with a very short learning curve. #### Cons Did not integrate well with billing software. Log on security is a bit overkill and time consuming. Scheduler was a bit cumbersome to use. --- ### Beggers Can't Be Choosey - Overall rating: 4/5 - Reviewer: Taylor E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, so good. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Practice Fusion is a free EHR program. You do have to pay for doctor licenses obviously but for a generic EHR, you can't beat it. I like the visual view of the schedule when placed on "WEEK VIEW" and the fact that we have the option to log on when we are not in the office for emergencies. #### Cons Practice Fusion is not very user-friendly. It has gotten much better within the last year but it still has a long way to go. My least favorite thing about Practice Fusion is the process of scanning and uploading documents in to a patient's chart. You must scan, name and upload each individual file SEPARATELY. There are times when we have 10+ documents to scan in for a single patient and because of PF's process, we tend to get a little behind on our scanning. I wish there was a way to mass upload or mass name documents. #### Reasons for choosing Practice Fusion Free and easy to implement as it is a web-based EHR program. --- ### Adequate for a small practice - Overall rating: 4/5 - Reviewer: Jill P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For our therapists, Practice Fusion has always allowed a highly customizable chart note function. From the billing side, there is room for improving automating charting to superbilling. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Practice Fusion integrates with a handful of billing softwares and generally works fine for EHR functions for a small practice. There are a few buggy things that have not been worked out as they went from a free software to a per provider subscription, but they do seem to continue to add features that help with efficiency and seamless processing of medical transactions. #### Cons Little bugs, ie, a date range filter that will not respond to the calendar and so must always be manually typed. To get these annoyances addressed technical support first requires checking internet speed and other hardware factors that are already verified sufficient and have nothing to do with the simple coding issue at hand. Also, superbilling is missing some automation from the chart note to the bill that is found in many other EHRs. #### Reasons for choosing Practice Fusion We choose it many years ago because it was free for our new practice. We stayed with it even as our billing softwares added scheduling and charting modules and even as Practice Fusion went to a per provider subscription fee. --- ### Best EMR - Overall rating: 5/5 - Reviewer: Samantha F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros User and beginner friendly, thorough without being too complicated. #### Cons The only negative comment I have is how long it takes the system to come back online when it goes down. --- ### Adequate Free Electronic Health Record - Overall rating: 4/5 - Reviewer: Pam A. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Happy with the EMR up to 2017. I don't feel it will meet our needs for QPP reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This is a free platform for medical offices. There are no hidden charges and it is easy to use. Cloud based, so you don't have to invest in servers. Easily link lab facilities to send and receive orders/results electronically. #### Cons I don't feel they are ready for CMS's quality payment program. We are already in June and don't have a dashboard for the Advancing care information (old meaningful use) yet. We need to gauge how we are meeting each measure before the start of the last available reporting period. The Quality measures (eCQM) are only geared towards primary care and we are a specialty with a specialty measure set. I have to connect with a Specialized registry to be able to report quality measure, and the data files are not adequate to download a CCDA file, so I may need to input ALL the data manually to be able to report and to get credit for the bonus points. We may need to switch EMRs if things stay the same. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/practice-fusion-profile/reviews/?page=2) --- Practice Fusion Reviews, Pros and Cons - 2026 Software Advice