--- title: "Psyquel Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Psyquel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Psyquel is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/psyquel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [Psyquel](https://www.softwareadvice.com/medical/psyquel-profile/) / Psyquel Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/psyquel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/psyquel-profile/alternatives/) # Psyquel User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 81 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 48 reviews (59%) - 4 stars: 24 reviews (30%) - 3 stars: 4 reviews (5%) - 2 stars: 2 reviews (2%) - 1 star: 3 reviews (4%) ### Most mentioned pros - All-in-one convenience. Because Psyquel bundles scheduling, documentation, billing/claims submission, and payment processing, you avoid juggling multiple systems - The interface is intuitive, and it provides a good variety of tools for managing tasks efficiently." - With all the functions in one location, it saves time and provides fantastic value. ### Most mentioned cons - It was great at first and within the last 6 months it has cost me thousands of dollars in lost revenue because they didn't input EOPs on time or just didn't file sessions for coverage at all. - Hard to audit insurance payments - owner of the practice uses this platform in the billing/coding process and I don't prefer it. - Occasional glitches and the need for a better customer support response time." ## Psyquel customer reviews Showing reviews 1-25 of 81 (page 1). ### Great service and value - Overall rating: 5/5 - Reviewer: Lillian M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered They are experienced, professional and very attentive. My customer rep is excellent. If I have a question or need it’s answered immediately. Senior management will also call and check in periodically to make sure things are going well. Great value and people to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use- Right to the point not endless clicking to do one task. Also the reports available are right to the point. #### Cons There is nothing I could suggest short of having it be able to enter data on my behalf :) --- ### Good for Scheduling and Notes — Less Reliable for Insurance Billing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All-in-one convenience. Because Psyquel bundles scheduling, documentation, billing/claims submission, and payment processing, you avoid juggling multiple systems #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use: Many users find Psyquel intuitive, easy to learn and use. supportive, responsive staff, especially during onboarding and early use. #### Cons Lack of features to support full behavioral-health workflows. some users say claims get delayed, EOPs --- ### Would not recommend. Stay away - Overall rating: 1/5 - Reviewer: Molly M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It was great at first and within the last 6 months it has cost me thousands of dollars in lost revenue because they didn't input EOPs on time or just didn't file sessions for coverage at all. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Reports are great and it is very user friendly for note keeping and staying organized. #### Cons The customer service is TERRIBLE. This is a company that prides itself on billing for you, yet they do not input EOPs on time or sometimes at all. It takes them weeks to respond to any questions or concerns if they take the time to respond at all. You are expected to make your payment for their services the first of the month, but if they don't do their job OH WELL! There is one rep there that is holding that place together and without her, that place implodes. I am just waiting for the day she no longer works there because I am certain she has gotten so many nasty emails because people are so frustrated with their lack of responses and ability to do their job. #### Reasons for switching to Psyquel I wanted a billing component and Myclientsplus didn't have what I was looking for --- ### Psyquel software - Overall rating: 5/5 - Reviewer: SYED AZHER JAVED G. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Psyquel is generally appreciated for its specialized features tailored to behavioral health professionals, offering efficient billing, scheduling, and documentation tools. However, users sometimes report a learning curve and occasional technical issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Psyquel is easy to use, it has a user friendly layout that is also intuitive, it's reliable, and it's easy to access records #### Cons Hard to audit insurance payments - owner of the practice uses this platform in the billing/coding process and I don't prefer it. --- ### The All-in-One Solution for Mental Health Professionals - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Psyquel is well-liked for its user-friendliness, friendly customer service, and ease of use in managing insurance and billing. With all the functions in one location, it saves time and provides fantastic value. #### Cons I don't see any "cons" with PsyQuel. I haven't found a better private practice software yet. Continue your fantastic effort! --- ### Noticeable decline in 2024 - Overall rating: 2/5 - Reviewer: Kristin W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I used Psyquel for over 10 years but there was a noticeable change in 2024 and I decided to go with Simple Practice that offers many more features and higher security. So far I have been impressed with their customer service and what they offer. Therapy Notes and Therapy Appointments are two other impressive companies but Simple Practice is easy to use, has high security, and better fit my needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros You are able to customize reports. Easy to use scheduling. #### Cons Due to recent changes in Psyquel in 2024 there is a lack of support or responsiveness. I asked that my account be cancelled and despite several emails and phone calls did not receive a response. I asked how my records would be disposed of or transitioned, and once again no response. I asked that their merchant carrier, Stax, be cancelled and I received no response. They made a charge on my account from Stax and when I inquired about it, once again, no response. Whomever took over Psyquel does not appear to care about customer service and I question how well they are keeping records safe. --- ### "Good, but with areas for improvement - Overall rating: 3/5 - Reviewer: James O. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Psyquel is a useful tool for organizing and managing work. While the features are practical, there is some room for improvement in terms of stability and user support." #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The interface is intuitive, and it provides a good variety of tools for managing tasks efficiently." #### Cons Occasional glitches and the need for a better customer support response time." --- ### PSYQUEL was the first thing I tried but wouldn't ever recommend it - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered I think that they are not really even a behavioral EHR as much as just a very very rudimentary billing program. There's better ones out there. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros They can track billing fairly easily but there are many many errors and it's really up to the billing agent to look for rejections which happen all the time--- it's very hands off billing. It is very cheap but I think it's because there are no features. #### Cons The notes are terrible. The billing is also not very good. Overall, I found it to be on the whole very inferior. #### Vendor response Thank you for your review. We have several different services available based on your needs. The program is simple to use and with the use of back office support, this would be ¿hands off¿ billing. Our back office service would allow you more time with your clients and documentation. We are always trying to improve the software, as well as any assistance you might need. I am sorry that you did not find our program helpful. J.Malcolm Replied August 2018 --- ### Psyquel Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Psyquel has been very positive thus far! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I greatly enjoy the ease at which I can access my client information, scheduling, and billing details, even when I am not in the office. #### Cons If I had to choose one thing I am not fond of, it would be how long it takes the message section of Psyquel's portal to update itself (ex: informing me that I have missing patient notes when all notes have been completed). It's not even necessarily an inconvenience, just something I've noticed. --- ### I enjoy working with this software. It's simple and very easy to use. - Overall rating: 4/5 - Reviewer: Erica B. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The things I like the most is the ease of using the system. I also enjoy the feature of my clients being emailed a reminder for their appointments and for the help with re-verifying my insurance. #### Cons There are not a lot of things I dislike about this software. The appointment window with the insurance breakdown is a little confusing and would be better if it was clearer in the way it charts payments from the client and insurance companies. --- ### Very user friendly and supported by a friendly and knowledgeable team! - Overall rating: 5/5 - Reviewer: Danielle R. - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered A team that is off-site to professionally and efficiently help us manage our client appointments, claims, insurance and patient payments, data to help us with analysis and new business projections to help us grow our business and services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use, the layout of the information, message boards, and the ability to email/text client's appointment reminders and billing statements. #### Cons Reports are great as a pdf, need to be better formatted for excel. The schedule could be made easier to view in regards to seeing the time we are scheduling appointments. Red flag feature that would help the Psyquel support team and us to better identify and correct a claim is not properly electronically processed by the insurance provider, causing the EOB to be incorrect. This would also help if we had a report that would let us know Psyquel corrected the claim incase it impacts our patient record data - ie: provider income etc. --- ### It's ok. - Overall rating: 3/5 - Reviewer: Constance S. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the same day billing #### Cons We are finding that when checks come in automatically through the system they post incorrectly so we are having to continuously contact our rep to have the accounts reflect accordingly. And some of the reports could be more defined - breaking down specifics - if you want to see what EAP appointments haven't been paid, a more easy to read patient statement for billing, or if we no longer have a past provider on the list to schedule and we pull up a previous client we can't see their dates of service with that provider unless we have the rep add them back on the schedule. When going in to restore a patient if the date of birth would be available like --- ### The product has been very helpful for billing and electronic medical records. - Overall rating: 4/5 - Reviewer: Stephen J. - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is web based and a cloud product, so it eliminated my need for filing cabinets. It was easy to use. The product has worked very well for billing and i have gotten paid by insurance companies quickly and accurately. Customer service representative and management have been very responsive to my feedback. #### Cons There needs to be more investment in software upgrading and in quicker turn around for suggestions to modify and upgrade software, such as treatment plan function and templates. I would like the product to be compatible with an iPhone for more mobility. I would like a signature pad option for intake. --- ### I lost money because of them! - Overall rating: 1/5 - Reviewer: DeBora T. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Initially, it was great! If I had problems, the rep would help me. At the end, I was assigned a new rep. I'd have clients who changed insurance companies. Those claims either were filed with the wrong, initial insurance company (I got a letter stating they were no longer with that insurance company) or after I gave notice I was NO LONGER using Psyquell because several claims hadn't been filed at all, then months later they were billed. By this time, I was already using another billing company and had them do it. Psyquell billed me for them doing the billing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros It was easy to use and I did not have to think much. However, the lost of wages isn't worth the ease of use. #### Cons If you get a rep who isn't doing what she should be doing, your claims may not get filed in a timely manner. The secondary insurance company won't pay if I don't file within 30 days. I lost tons of money. --- ### Helpful, well organized. - Overall rating: 4/5 - Reviewer: Jamie E. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Organized and helpful for scheduling. Our contact person is very prompt, friendly and helpful. #### Cons As Executive Assistant to a Doctor, I would like to see larger note keeping on each patient. it's very limited. I would also like to see improvements in scheduling calendar and under patient contact information. That is all I could think of at this current time. --- ### Outstanding billing service geared to mental health providers - Overall rating: 5/5 - Reviewer: Ruth G. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered I have been using Psyquel for 10 years, and have been very pleased with their services. Their software is easy to use, and bills go out within a day of posting. They follow up to collect when claims have been denied. Their staff is extremely knowledgeable and helpful. I've used several other services, and this is by far the best one I've ever had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, both to enter data and to follow up on billing questions --- ### Overall this was a helpful system for submitting billing. - Overall rating: 4/5 - Reviewer: Julia A. - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Less paperwork and effort required to submit billing than doing it through an agency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I found this system to be fairly easy to use and the most recent representative was helpful and responsive. #### Cons I found Psyquel to be too expensive. The first few representatives were at times unresponsive. I have now begun using a different system. --- ### Easy to use. I'm on Psyquel all day! - Overall rating: 4/5 - Reviewer: Angela B. - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use, we use it as our filing data-base and billing is very straightforward and if we have any billing problems, our representative is always helpful and patient. #### Cons I wish Psyquel would develop a form/billing statement to satisfy all insurance companies. Recently one insurance company has rejected claims asking for additional information, all of which would be provided by Psyquel with little modification. --- ### Best money I could spend as a private practitioner. - Overall rating: 5/5 - Reviewer: Brooke B. - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Billing is super simple and quick. Really helpful to be able to access the info from anywhere. Have had only 1 issue with a rejection from an insurance company and Psyquel resolved it for me - HUGE difference from previous encounters with billing! #### Cons UI is stripped down, and it would be great to be able to customize my own templates for the notes, but these are pretty minor issues. --- ### My experience with Psyquel has always been positive. They are a good company for billing. - Overall rating: 4/5 - Reviewer: Susan M. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and make changes as needed. Documents are easy to read and use. Able to view doctor insurances #### Cons Wish there were more room for notes in the file for billing purposes. Making duplicate charts for clients. --- ### Pretty satisfying, good support - Overall rating: 4/5 - Reviewer: Ken O. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the support people mostly, they are timely and understand the software and it's capabilities. The software is pretty comprehensive in its coverage of what information is necessary. --- ### A great help to my practice. Secure and easy to use. - Overall rating: 5/5 - Reviewer: Judith T. - Product usage: Used weekly for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Scheduling and notes. Help with billing issues and status of all claims very visible. I love being able to easily post my notes right when I submit the billing. #### Cons I have trouble with the graphing lines that separate the appointment times showing up on my screen. Once in awhile some of the messages I get are inaccurate. I have struggled with the reports section not coming up for certain clients in certain formats. I don't like having to use Mozilla for my browser. --- ### Psychological Testing review. - Overall rating: 5/5 - Reviewer: Melanie F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to schedule clients and chart their progress. #### Cons I wish it had a monthly view and not just weekly. --- ### Excellent product and costomer service - Overall rating: 5/5 - Reviewer: Lana T. - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I will start by saying the best thing about this software is that I got paid. And it was easy! This is a very intuitive product and easy to use. It makes the administrative end of practice so much easier. The customer service is excellent. A great product and a great value --- ### Psyquel saved my private practice. - Overall rating: 5/5 - Reviewer: Brenda B. H. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered I came on board with Psyquel in 2013 after discovering that my billing person had not been submitting my claims for several weeks with a subsequent drop in my income. Psyquel did an excellent job in recovering as much income as possible for me and allowing me to use my energy and time to focus on the needs of my patients. I have also had a wonderful experience with the Psyquel staff . Although I have had two previous account reps. who were very helpful to me, my current rep., is my favorite one. She is always available to me by phone or Email and gets back to me on the same day I contact her. She is very kind and helpful to me and seems to care about my account/ business as much as I do. I enjoy working with her. I have recommended Psyquel to other practitioners and will continue to do so. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/psyquel-profile/reviews/?page=2) --- Psyquel Reviews, Pros and Cons - 2026 Software Advice