A team that is off-site to professionally and efficiently help us manage our client appointments, claims, insurance and patient payments, data to help us with analysis and new business projections to help us grow our business and services.

How easy it is to use, the layout of the information, message boards, and the ability to email/text client's appointment reminders and billing statements.

Reports are great as a pdf, need to be better formatted for excel. The schedule could be made easier to view in regards to seeing the time we are scheduling appointments. Red flag feature that would help the Psyquel support team and us to better identify and correct a claim is not properly electronically processed by the insurance provider, causing the EOB to be incorrect. This would also help if we had a report that would let us know Psyquel corrected the claim incase it impacts our patient record data - ie: provider income etc.

We have been using Psyquel for 10 years now. Psyquel helps keep our clinician's schedules organized. It also helps us to bill for client sessions IMMEDIATELY! Literally, when we are done seeing our clients we can click "attended" and the ebill goes automatically (through the ethers!) to the insurance! Yes, it's just that EASY. Customer service is also amazing! They are always friendly, helpful, and fast to respond. As our practice has grown we have thought about using different a different service, but we always come back to Psyquel. I have recommended Psyquel to colleagues and I happily recommend Psyquel to others in the mental health field.

Ease of use, customer service is amazing, quick turn around times with billing

Would love an app for our iphones and ipads.

It's awful.

There was nothing I liked about this software. The representatives were helpful until you actually need something.

The whole software looks outdated, it's overpriced when your admin staff does all the work that Psyquel claims to help you with, and they keep taking our suggestions but never implementing them. They promised our practice many things, and we got none of them.

It allows me to be thorough and concise when making clinical observations, assessments and notes.

I would be to have an electronic links and features to assessment tools such as the Patient Health Questionnaire and Generalized Anxiety Disorder.

Simple, Accurate, and Convenient billing softwar/service for my counseling practice.

My rep is the best pro, but really every one at the company I have interacted with has been great. The software is simple to use and I've never discovered an error (except on my end!) My local billing helper helps me enter data and the turn around from data entry to claims submission is quick.

I would like to see more scheduling flexibility but it's not really a problem that can't be worked around. It could have a prettier interface. And it doesn't take my dog for a walk, but maybe we will see that in the next version.

I think that they are not really even a behavioral EHR as much as just a very very rudimentary billing program. There's better ones out there.

They can track billing fairly easily but there are many many errors and it's really up to the billing agent to look for rejections which happen all the time--- it's very hands off billing. It is very cheap but I think it's because there are no features.

The notes are terrible. The billing is also not very good. Overall, I found it to be on the whole very inferior.

The software and service is really key to the experience. I do not have issues that come up, if I have questions I have a person and the opportunity to ask, and I get an answer. That is what I need in a billing service. That is what Psyquel consistently provides.

It is easy to use; very time efficient for billing and adding new clients; having a designated Rep from Psyquel has been awesome; very helpful, patient, responsive. The price point for the service is reasonable, fair, and competitive with other services.

I have been with them for several years and I am not really able to identify a downer about it.

I not only use the software, I use the excellent account reps provided. Very happy with Psyquel.

The customer service is excellent. My rep, Derek, is aware of problems often before I am and proactively follows up on unpaid claims. Response time to emails is generally within a few hours, always by next day. I am not always easy to work with and have been pleased with his patience and perseverance.

Easy to reach her and helps me tackle what I need to with my account. I ve been using Psyquel for over 5 years now.

No IOS app. Gets logged out too quickly. Wish there was a way to add more emails per clients when seeing more than one family member. Wish there was a way to send statement with a link to have clients pay online directly through the site.

Time saver

Simplicity. Quick to learn, easy to use. It's quick and easy due to it's simplicity. No doubt. ..

Limited options. Not many "bells and whistles." Also, it would be great if I could integrate it with my G Suite products.

Here is my honest opinion about Psyquel and I have been with them for approximately three years. Being able to submit claims is easy. The price is fairly reasonable. The e-mail reminders are great. I had a lot of issues with the representatives for a while as I was being switched to a different person every few months. Since I have had rep however the last six months I've been way happier. She is easy to communicate with and gets back to me quickly. She's really what's kept me using Psyquel because having a good point person is important. Rep is however also really good about hearing needs and getting back quickly when there is an issue. In regards to things I wish they did or had, it would be nice if they did verification for clients, especially at the beginning of the year. Sometimes the initial verifications can take too long and I end up having to do it myself as well because the client is coming in and I need to be able to tell them what their copay is. Text reminders would also be nice as I know some programs offer e-mail and text options. I do have to keep track of all the billing myself, which is twice as much work because sometimes there are mistakes or things are missed. I however have heard this is something that happens with a lot of billing companies. Overall, it seems they have made some changes in the last year and I am happier with them.

E-mail reminders, scheduling calendar, claims submitted easily

Billing mistakes, doesn't offer reverifications for client's whose insurance has changed or beginning of the year insurance changes

When I receive insurance information, it usually requires several follow-ups, because the messages are misleading and not helpful. For example, instead of telling me that a client has no insurance coverage, which I know is not true, since I have been receiving checks for that client, tell me that CPT code 90846 is not a billable code, since eventually that is what I discovered the problem to be. Meanwhile, I have billed 90846 several times and will continue to receive these useless and frustrating messages. This is a huge waste of my valuable time. In another situation, I have been told to enroll with a different Medicaid provider for a client whose Medicaid source is the same as my many other clients. I am halfway through the process of applying for another carrier, when I get a message that we shouldn't have to apply for another Medicaid, but still the client's bills are not being paid. I don't know what to do now, but I'm not hearing back from Medicaid to complete their enrollment process. With another client, I was told to notify her to use her Medicare. I can't bill Medicare, because I'm an LPC, not an MSW, so I had to refer her to another counselor too. The client said that she doesn't have Medicare. She should know. But, BCBS is not agreeing to pay anyway, so is there a block on BCBS from the nonexistent Medicare? If these useless communications and blocks affecting clients continue to occur, I will be forced to find another billing company who can actually take care of my billing without impacting my clients or wasting my time and peace. My Psyquel biling agent asked me to complete this survey. Will the information be shared with Psyquel so they can help?

record keeping

snafus with billing companies

I like the same day billing

We are finding that when checks come in automatically through the system they post incorrectly so we are having to continuously contact our rep to have the accounts reflect accordingly. And some of the reports could be more defined - breaking down specifics - if you want to see what EAP appointments haven't been paid, a more easy to read patient statement for billing, or if we no longer have a past provider on the list to schedule and we pull up a previous client we can't see their dates of service with that provider unless we have the rep add them back on the schedule. When going in to restore a patient if the date of birth would be available like

I like that it is web based and a cloud product, so it eliminated my need for filing cabinets. It was easy to use. The product has worked very well for billing and i have gotten paid by insurance companies quickly and accurately. Customer service representative and management have been very responsive to my feedback.

There needs to be more investment in software upgrading and in quicker turn around for suggestions to modify and upgrade software, such as treatment plan function and templates. I would like the product to be compatible with an iPhone for more mobility. I would like a signature pad option for intake.

The text messaging and email feature for patient recall appointments. Input of data is very user friendly and whenever I have any questions about Psyquel my representative is always available for a quick email or call back if unable to answer immediately. If I am ever in a bind the team at Psyquel is always friendly and helpful if something more immediate is needed they will find someone whom can address any questions or concerns. I have worked with Psyquel for nearly two years and as a provider office which does mostly all of the job duties internally the software operates well for reporting purposes and functions by way of the reporting menu.