--- title: "Textmagic Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Textmagic. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Textmagic is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/textmagic-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Textmagic](https://www.softwareadvice.com/medical/textmagic-profile/) / Textmagic Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/textmagic-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/textmagic-profile/alternatives/) # Textmagic User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 260 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 200 reviews (77%) - 4 stars: 35 reviews (13%) - 3 stars: 8 reviews (3%) - 2 stars: 7 reviews (3%) - 1 star: 10 reviews (4%) ### Most mentioned pros - We love that everyone on our team can use the same account which makes it very convenient for us all to stay informed with outgoing and incoming messages. - I love how it will mass message everyone and then allow them to respond individually. - The pay-as-you-go model is ideal for our small budget and limited usage. ### Most mentioned cons - Not found anything not to like with the features but the cost to have it personalised for a small organisation and infrequent user is high to sustain on a monthly basis, would suggest a cost for as and when usage. - We weren't able to integrate it with Woo Commerce or Mailchimp, which limits how much we use it. - I appreciate the level of security; however, if I had to pick, this is the one negative I have seen with using the product overall. ## Textmagic customer reviews Showing reviews 1-25 of 260 (page 1). ### Textmagic Fanatic - Overall rating: 5/5 - Reviewer: Jillian S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Textmagic is positive. It's easy to use and effective for sending messages to our clients. It has helped our clients with communicating with us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How convenient it is for our clients. Typically our clients prefer texting over emailing or calling. I also enjoy how user-friendly it is. You don't need instructions for using it; its interface is pretty self-explanatory. I also enjoy that our admin can have their own profile, which makes it easier to see who exactly texted our client. #### Cons It doesn't stay current. Our business needs a page to be as current as possible in regard to communication with our clients. I often find myself refreshing the page to find the message I know we received (Textmagic sends an email when someone texts). Another thing we dislike about Textmagic is if you send a scheduled message to a non-contact, it doesn't show in the main screen chats. You have to try those messages in "All Chats," but they sometimes aren't in there. You have to go to "History" to find those messages, which can be confusing. I do wish the interface would put all chats as the "home screen". #### Reasons for choosing Textmagic Better pricing options, and we felt Textmagic was more user-friendly for our small business. #### Vendor response Thank you for your feedback. We’re glad to hear that Textmagic has been helpful and easy to use for communicating with your clients. If you ever experience delays or issues with receiving messages in Messenger, please feel free to contact our Support team so we can investigate further. We’d also like to clarify that the Compose page is primarily intended for bulk messaging, while Messenger is designed for one-to-one conversations. When messages are sent via Compose, a chat will only appear or reopen after a reply is received. If you prefer to keep conversations visible in a chat format, we recommend sending messages directly from Messenger rather than the Compose page. Replied December 2025 --- ### Great Communication Tool for Small Businesses! - Overall rating: 5/5 - Reviewer: Kelly T. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have not had any issues to note and highly recommend it to employers for employee communication. We are a group of 50+ employees, and it works great for our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The site itself is easy to use and accomplishes everything we need for communicating with our employees. I love how it will mass message everyone and then allow them to respond individually. Additionally, we can create groups of employees to easily communicate with everyone without having to individually add each person. The recordkeeping is great, so we can see the chain of communication for each employee, just like a text messaging log. I also love the option to create templates for messages I send often--great time saver! The pay-per-use billing option is great, so I can just add a balance and allow it to be deducted from as I use it with the credits never expiring. #### Cons The phone app tends to log you out every time you close the app, so I have to log back in every time, which will require a security code verification. I appreciate the level of security; however, if I had to pick, this is the one negative I have seen with using the product overall. It's just an added step, but it is not a major issue overall. #### Reasons for choosing Textmagic Ease of use and price in comparison to other carriers with similar products for our needs. #### Vendor response Thank you for sharing your feedback! We’re really glad to hear that you’re happy with Textmagic overall and that it’s helping your team communicate effectively. Regarding the mobile app logouts, we identified this issue last month and released a fix — you should now stay logged in for at least 30 days if there’s no activity. We appreciate your input and are always working to improve your experience! Replied October 2025 --- ### It just works - Overall rating: 5/5 - Reviewer: Cătălin F. - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered I use TextMagic to send out notifications when a website goes down. It's dependable and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All I needed was a system that allows me to send a text message by composing a URL (including a phone number and a password). TextMagic does just that and does it well. #### Cons Nothing comes to mind! Moneywise, there is always room for improvement, but I use the system rarely enough that it doesn't add up to much. --- ### Great tool to quickly connect with clients, customers, and users. - Overall rating: 5/5 - Reviewer: Crystal H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very pleased with the ease of use and user friendly layout of Textmagic. It has helped my team connect with many users on a daily basis with ease. There is no contract needed and you can top up with additional funds when needed. Pricing is very competitive compared to other texting platforms I've used. The user interface is very clean and organized and has a very low learning curve, which helps users get acclimated very quickly. This is super helpful when reaching out to customers and/or a userbase to gain feedback quickly and easily. There is also integrations for WhatsApp and Facebook, however, I have not had the need to utilize those at this time. Textmagic is a great tool to connect easily and quickly with a business' clients, users, and customers in an efficient manner. Highly recommended software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the ease of use of Textmagic. It works perfectly to send messages to individuals as well as groups. The sidebar menu has an easy-to-read layout and is very easy to navigate. I can quickly glance and select which tab I need from the compose tab, the messenger tab, and more. I can quickly assign chats to other users to help keep them organized as well as pin top conversations, and filter by a number of parameters. Unread messages are designated with a red icon which helps me notice them quickly to reduce my customer response time. #### Cons I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas. #### Reasons for switching to Textmagic I switched from Mobile Text Alerts because the user interface was very confusing. The learning curve was so high, I felt like I was wasting more time to find my way around the platform than I did with my outreach and responses. The price also seemed very high to me and required an annual commitment. I wasted time and money on this software. --- ### Game changer for following up with our students and creating time for our team - Overall rating: 4/5 - Reviewer: Devon F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Good! I've recommended it several times to other departments/agencies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Versatility, affordability, fully-loaded options #### Cons Difficulty in setting up as a new user, clunky process for adding new contacts [PS - we are switching to a new EHR (electronic health records service) with CaseWorthy. They allow for texting through the case management platform we use to keep records on our students/follow up/appointment reminder etc. They integrate with Twilio/Vonage but said they may be able to add TextMagic. Hoping this goes well!] #### Reasons for choosing Textmagic Variety of features others didn't have, pay as you go option because we were on a trail period with using a mass-messenger. The agency as a whole (HR team, basically) uses it only a few times a year, so this is a great option. --- ### Highly recommended - Overall rating: 5/5 - Reviewer: Tucker M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Textmagic for 5+ years now. Most other services I have used will start increasing their prices to where it is no longer worth it, or begin to have bugs or issues. Textmagic has always stayed true, and I really appreciate that. I am able to reach out to my clients and contact new leads with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the pay as you go feature, the ease of use, the process to get approved was easy and straight forward. The tasks feature is very helpful, as well as list building and contact crm. I am very excited for the new features that are being released as well. #### Cons I wish there were more integrations with other CRM and business software. I know there are some on Make.com, but I have just had some trouble creating automations. #### Reasons for choosing Textmagic Twilio is more expensive and a lot harder to set up and get approved. --- ### texting our field workers from a homegrown app - Overall rating: 5/5 - Reviewer: Scott M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered easy to use product with excellent support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of integration with our homegrown project mgmt syste, #### Cons links within a message sometimes are broken up on some cell phones --- ### Textmagic Review - Overall rating: 5/5 - Reviewer: Norman T. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, very efficient, makes it easy to reach a mass number of people all at one time, secure and safe #### Cons there is really nothing I don't like about it. It is very easy and straight forward to use and has been good for everything I have needed --- ### Highly recommended - Overall rating: 5/5 - Reviewer: Andrea S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Wonderful. It is easy to use even for our least tech literate employees. It is a quick onboarding process and makes all aspects of our company run much smoother. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of use! It is the most simple and easy lay out for our employees to use without being confused. The templates are also a huge plus for getting texts out to clients as quickly and easily as possible. #### Cons Sometimes having issues with the sending messages but IT team usually quick to resolve. --- ### Very Happy with Textmagic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I rely on Textmagic for my business and it has not let me down. It offers a valuable service for a reasonable price, and I'm glad I found it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Great service, easy enough to use, reasonably priced. #### Cons Could be more intuitive. I wish the US were less cluttered. --- ### Easy to Use Platform - Overall rating: 4/5 - Reviewer: Phil T. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The platform is great for those looking for simplicity and built-in reporting suite to get started with text message marketing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy and simple to use interface to mass-market SMS subscribers. #### Cons Character limits in place for things such as spaces between letters means a simple SMS can be costly. --- ### Textmagic is Awesome - Overall rating: 5/5 - Reviewer: Keechon f. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Textmagic is great. Easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of the APP. We use this app every day. It is reliable and easy to use. #### Cons The time that a notification is received if the text was rejected or failed. --- ### Perfect Communication Tool! - Overall rating: 5/5 - Reviewer: Diane C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. Easy to use and super convenient way to communicate with all staff, when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly. We don't have a need to use Textmagic too often so it's nice to be able to pick it up and easily set up our messages to send. Being able to set up different groups - we can sort our staff by site for messaging. #### Cons Can't say there is anything I like least. I did have a problem getting a message to send but found out it was due to a setting on my phone. --- ### Ideal for new SMS marketers and small budgets - Overall rating: 5/5 - Reviewer: Jenny H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Our small professional association wanted to incorporate text marketing into its marketing mix. Textmagic was the perfect solution for where we are now. The pay-as-you-go model is ideal for our small budget and limited usage. It was very easy to set up, and very intuitive to use. The only thing we don't like is that it doesn't integrate with our shopping cart or email provider. But for the limited amount we're using it right now, we're able to make it work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Textmagic is a fantastic solution for organizations on a small budget. And it's really easy to set up and use - very intuitive! #### Cons We weren't able to integrate it with Woo Commerce or Mailchimp, which limits how much we use it. --- ### Great product. Good price. Simple and versatile. - Overall rating: 5/5 - Reviewer: Jerica C. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been very happy overall! I don't think I've ever encountered an outage. My outgoing number stays the same so customers can text me and also have a text history on their phone. Very happy and have recommended it to lots of other small business owners like me! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love that I can use it from a PC or from an app on my phone. I like that I can pay as I go instead of having to pay for subscription. That makes cost for my very small business controllable since I only pay for what I actually use. #### Cons Sometimes the app can be a little buggy and slow to update sending info. It also often rearranges my imported contact list (which is alphabetized) and puts the new contact list in a rather random order. Not a big deal since I don't usually need to text individuals, but when I do, it's an extra step to have to search. --- ### TextMagic - Robust SMS Marketing is Alive and Well - Overall rating: 4/5 - Reviewer: Zandrich M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When we initially weighed our options in terms of outreach, SMS marketing didn't come up at first, as it is naturally assumed to be an archaic means of communication by our current standards. Eventually unable to generate the interest in potential customers by other means, we turned to targeted SMS marketing to get the job done. Although we have no experience with alternative providers, TextMagic has fulfilled it's purpose as a stand-alone SMS marketing platform - and we couldn't be happier with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros TextMagic happened to be our first dive into targeted SMS marketing some six months ago, and we have remained with it since. Although SMS marketing doesn't offer immediate feedback in terms of reach like other platforms do, we have seen a significant increase in both new and returning clients over the course of using their services. It turns out SMS is a far more feasible avenue for marketing than we expected, as social media itself is overly saturated, and e-mail inboxes are far too cluttered and chaotic in general for there to be any hope of a marketing email making it to a client. #### Cons There isn't much to say in terms of cons, as TextMagic offers every tool necessary to generate (as well as gauge and manage) interest via text messaging. #### Reasons for choosing Textmagic TextMagic has been our first and only choice over the period we've utilised this often ignored avenue of marketing; we also happened to discover them through Capterra! #### Vendor response Thanks for the awesome review! Please let us know if there is anything we can do to improve your "TextMagic customer service" experience. Replied August 2021 --- ### Easy to Use! - Overall rating: 5/5 - Reviewer: Nicole S. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic. #### Cons This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions. I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list. Is TextMagic going to incorporate mass Email one day? #### Vendor response Thank you for sharing your feedback. It is possible for your recipients to reply STOP and they will be unsubscribed automatically. Please read more about it here: https://support.textmagic.com/faq/opt-in-and-opt-out-from-lists/ We had no plans to incorporate mass email, as our company focuses on business text messaging services. If this changes in the future we will definitely update our customers. Replied March 2019 --- ### Text Magic - Game changer - Overall rating: 5/5 - Reviewer: Ali S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience and user interface and very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to schedule messages at times we need them to be sent and the templates messages we can create and also sending multiple messages to numbers if needed and the alerts we receive when we get a reply. #### Cons no cons at all is something we will be using for a long time. --- ### The easiest business texting service ever! - Overall rating: 5/5 - Reviewer: Alyssa W. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Can't imagine "better than DMs" texting without Textmagic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to connect with online clients through a business text number - Textmagic makes it idiot-proof to get your business set up and sales templates in going! #### Cons I wish it was back to the lower threshold of $10 before refills (or that they had that option) for low-use accounts. In between launches, I often don't need a lot of texting capacity for follow-ups. --- ### Great! Platform both iOS app and desktop - Overall rating: 5/5 - Reviewer: Marshall M. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, it has never let me down #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use interface, I set up my texts to be sent at certain times and let text magic do the rest. #### Cons I don’t like the iOS app always asking me to enter password after so many logins. Then requiring a text code validation. I’d rather it integrate with Face ID. --- ### Experience at Telescopio Nazionale Galileo - Overall rating: 5/5 - Reviewer: Marcello L. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered The overall impression is a good experience with the service. No issues found. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Effective service with lot of configuration options and possibility to manage groups of users. #### Cons The service is quite expensive, especially for a non-profit organization. --- ### Very relyable software for sending SMS through e-mail, we endorse it to all our customers. - Overall rating: 5/5 - Reviewer: Ger K. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. happy customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years #### Cons It would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options. --- ### TextMagic makes our service better! - Overall rating: 5/5 - Reviewer: Albert B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered excellent both in overall operation and customer service has been very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use and able to monitor user usage #### Cons at times can be a little slow when submitting and receiving messages --- ### DO NOT USE - Overall rating: 1/5 - Reviewer: Leah F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons All messages deleted, our number that we have had for 3 years deleted, no response from support #### Vendor response We are sincerely sorry that your data was deleted. Again, we wish to assure you that your data was deleted by the person who logged into your account and was not the fault of TextMagic or its employees. We have also restored all the information that this situation caused you to lose. TextMagic can set up account permissions for you to avoid situations where data is accidentally deleted. If you need more help with this type of situation, please let us know via support@textmagic.com and we will be most happy to assist you. Replied March 2019 --- ### Satisfied user for nearly 10 years. - Overall rating: 5/5 - Reviewer: Skip R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Exceptional! We set it up years ago and have only had to call in once when they were having an issue debiting replenishment payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Everything works seamlessly. It's fast and easy to program on a per need basis. #### Cons Occasionally when I open it, it opens requiring a Google sign in as opposed to the direct Text Magic sign in. #### Reasons for choosing Textmagic My assistant chose it. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/textmagic-profile/reviews/?page=2) --- Textmagic Reviews, Pros and Cons - 2026 Software Advice