I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend.

I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.

I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.

happy customers

Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

It would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options.

Nothing in particular, Just need to work with it.

Missing search function in chats. Lazy support.

A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.

After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

A few things which doesn't work for MY particular company but may be necessary for others is: - "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned - If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis. Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

Fabulous, I recommend it to anyone who asks about doing SMS Marketing.

I’ve run several SMS driven product launches, specifically around my the release of my books. And it’s super important that the messages are sent out at very specific times, received and opened within a very short period of time during my launch sequence. TextMagic has been perfect for these launches, working well with Zapier ensuring my data is nicely synced and then delivering 200+ messages on time. Very happy!

Nothing, I’m very happy with Text Magic.

Overall, I think it is a great service. My experience with TextMagic was positive and I have already told a couple colleagues about it. I was really blown away at how well it worked to market our products. We got a much higher response rate than we were accustomed to with email. Text marketing definitely works.

I liked TextMagic because it is fairly simple and straightforward to use. I had never done any SMS marketing prior to using it, so I didn't have much to compare it to. But I can say it was easier than I thought it would be to become proficient at it. I like the fact that I could store my customer lists right there inside the app. It was easy to keep text conversations organized in the app. They also have an iPhone app that allows you to manage your text marketing from virtually anywhere.

We were using two different SMS numbers to send out messages. One was a local number. The other was a toll free number. It was confusing, at first, to understand when to use the different numbers. But after a chat with support we got that part figured out.

cheap price, unlimited calls . support does respond fairly quickly

buggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful

We use TextMagic everyday to remind our contractors of their shifts. It works perfectly for us and stops any cleans being missed. The contractors also enjoy being remindered where they are going each day.

Ease of use with many features to suit your needs.

We like all the features. There is nothing that we need to add.

It’s helped me automate my job.

Easy to use. Responsive customer support.

No problems at this point so no comments here.

It enables me to contact my customers in a professional manner, with my business name at the top of each text, and for a very small financial outlay.

There are no features that I don't like.

When we initially weighed our options in terms of outreach, SMS marketing didn't come up at first, as it is naturally assumed to be an archaic means of communication by our current standards. Eventually unable to generate the interest in potential customers by other means, we turned to targeted SMS marketing to get the job done. Although we have no experience with alternative providers, TextMagic has fulfilled it's purpose as a stand-alone SMS marketing platform - and we couldn't be happier with it.

TextMagic happened to be our first dive into targeted SMS marketing some six months ago, and we have remained with it since. Although SMS marketing doesn't offer immediate feedback in terms of reach like other platforms do, we have seen a significant increase in both new and returning clients over the course of using their services. It turns out SMS is a far more feasible avenue for marketing than we expected, as social media itself is overly saturated, and e-mail inboxes are far too cluttered and chaotic in general for there to be any hope of a marketing email making it to a client.

There isn't much to say in terms of cons, as TextMagic offers every tool necessary to generate (as well as gauge and manage) interest via text messaging.

Communication with patients when confirming or trying to make appointments. We started to use TM for marketing, but we now use it for scheduling appointments when we can not get hold of the patient on the phone. We use it for sending messages directly from the clinician to the patient .

It enhances communication in a really friendly and authentic way. I don't know who we would run our business without it.

I can't think of any, as I am happy with TM. Later in this survey, there is mention of integrating TM with other products. I would be interested to know what TM integrates with.

Works great, no issues with people getting our messages. We can easily send bulk texts to customers for their order reminders.

Price & lack of desktop notifications. I'd like it to constantly remind my employees they have a message to respond to on the desktop but we are forced to use the browser app to sync between work stations.. and browser notifications are not working. I also wish we could do a template it auto-inserts for the start of every chat/text.

THEY HAVE FIXED ALL MY ISSUES IN TIMEY MATTER AND THEIR WERE VERY FEW ISSUES I HAVE OVER 2 YEARS OF USEING THEIR PRODUCT, MOST ISSUES WERE SOMETHING I DID ANYWAYS SO THE PRODUCT IS VERY WELL RUNNING . WHAT I LOVE ABOUT THIS PRODUCT IS YOU CAN SEND MASS BULK TEXT FOR YOUR CUSTOMER BASE, IT IS VERY EASY TO USE AND I LOVE HOW IF YOUR COMPUTER FREEZER UP AND YOU HAVE RESTART IT AND WHEN YOU RELOAD TEXT MAGIC IT WILL SAVE ALL YOUR CURRENT PROGESS SO YOU WONT USE ANYTHING, THEY ALLWAYS HAVE FEATURE CALLED TEXT FORWARD TO CALL TO WERE IF SOMEONE WANTS TO CALL YOU , YOU CAN FORWARD IT TO YOUR CELL WITHOUT THEM KNOWING YOUR PERSONAL CELL NUMBER.. AWSOME PRODUCT

that text magic keeps it up to date and they keep on updateing it for better use i love it

I like the history and sender settings. The functionality have improved during the years. Especially important for us has been the increased number of local/country specific shared numbers for two-way communication.

The functions are not working intuitively. My collaborators have had difficulties is buying credits, setting up the sender settings. There might be too many options wisible.

Overall I think I recommend this tool for simple requirements specially if your users are not developers or very technical.

I wanted to use this tool to send surveys with sms to users. The workflow designer was super easy to setup specially with the samples available. I made it work in 5 minutes!

From the first few minutes it seemed like it is lacking some reports and a way to get raw data back from the surveys i sent out. Maybe there is a way but I haven't found yet.

We send messages; we get replays... in our email inbox. It is just fantastic.

We found it very easy to set up setting SMS by email from our workshop management software.

Nothing so far. Everything just works fine.