All zHealth Reviews
1-25 of 122 Reviews
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Shelley
2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed September 2023
zHealth Worth the Price
Jennifer
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
I am so glad we brought our practice into the 21st century with ZHealth EHR and billing software
If we have an issue I or my staff can create a ticket for service and it is usually addressed same day.
PROSOur main initial driver was getting a software that allowed online scheduling. We chose zHealth for that and I like that I can complete my notes from anywhere and that I can see my schedule from my phone. Our biller can work remotely, so that helped me keep my biller who has worked for us for almost 20 years.
CONSSwitching softwares is never easy, but it was worth it to get rid of our previous server-based software. I realized there was no way forward for our previous software. I wanted a company who would keep up with technology modernization and zHealth has been consistently adding new options over the past 2 years.
Reason for choosing zHealth
Insurance billing was not doable for us with the Jane software.
Reasons for switching to zHealth
Clinic Pro is a server-based software and we were having frequent issues with accessibility and function. We wanted online scheduling and it was not possible with this older software.
Vendor Response
Hi Jennifer, thank you for the wonderful review! We would just like to say thank you for being a part of zHealth family. We are very grateful for your continued patronage because we wouldn't be here without loyal customers like you. Thank you again and have a great day!
Replied September 2022
Gregory
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great tool to use in our office
When we came on board with Zhealth a little over a year ago we had zoom meetings with our customer success specialist. I was given his cell phone number so I always have had a direct contact with ZHealth instead of being sent into some call center queue. When the representative we had took another job he gave his the name and phone number of our new rep. I would say there are 2 parts of the software I really like 1 is the reports feature, my chiropractic assistant does the billing for our office and she also tracks how many patient visits we have had each month. We have been doing this for 4 years and this software makes it very easy for her to access those numbers. The second feature that I really like is that my patients can be on their lunch break and schedule a same day appointment for later that day.
CONSWhen I use the last visit report and put a date range in it will give me every visit that patient had during that range. I would like this to be a true last visit so I can tell when someone has not been to my office for an extended period of time, so that I can reach out to them.
Reasons for switching to zHealth
I liked the extra features that ZHealth provided like the body chart, kiosk check in, and the ease of use for my staff when it comes to invoices and SOAP notes.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2023
This EHR is NOT for Acupuncturists and the customer service is challenging to work with
The worst customer service ...
PROSScheduling feature and the clearing house linked to EHR
CONSZhealth's EHR Customer service has been the worst that I have experienced as a practitioner for over 52 years. The sales team lies to sell you on the product and fails to deliver. The Customer Service Rep/ Manager has no consideration or regard for the client's needs and has been full of excuses. It has been extremely exhausting and challenging to work with Zhealth and the customer service ... For example, they failed to provide acupuncture templates for 6 - 8 months, and we were stuck using chiropractic templates. The billing and scheduling systems have glitches ... customer service team is slow to resolve issues or never addresses them. I encourage you to save your time and money and find a better company to partner with... these guys are a sham and a scam! We recently integrated with Jane EHR and the experience has been wonderful. A much better platform and Jane's customer service is solution oriented with a smile.
Reason for choosing zHealth
familiarity ... it was the biggest mistake. Finally integrated to a more improved EHR with way better customer service.
Reasons for switching to zHealth
Billing feature in Zhealth and Scheduling feature
Vendor Response
Dear Customer, We appreciate your sincere feedback regarding your experiences with zHealth. Our utmost commitment lies in maintaining transparency and honesty throughout our sales process, ensuring that we meet the diverse needs of our customers. We sincerely apologize that zHealth did not align well with your acupuncture office. Rest assured, we are actively addressing all inquiries and feature requests, and diligently assisting our customers in a timely manner. We encountered some challenges while implementing important upgrades to our scheduling and billing systems during May and June this year, but we successfully resolved those issues. We deeply regret any negative experiences you may have had with our support team, as we take pride in delivering high-quality service. We view these experiences as opportunities for growth and improvement. By learning from them, we strive to enhance the overall experience and provide a seamless journey for all our customers. A member of our team will be reaching out to you shortly to address any outstanding matters. Thank you, zHealth.
Replied July 2023
Kimberly
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Great Price / Great Value Chiropractic Software
We were looking for an affordable and easy to use chiropractic software for our new office. The zHealth team has been amazing from day one!
PROSI like that it was made to fit our practice. Initial consultations included giving information about which type of setup would work best for our office AND the customer service is quick and extremely friendly.
CONSThe most difficulty has come with adding the payment processing, but I don't know if that's the software or the bank that provides the processing.
Reason for choosing zHealth
zHealth was made for chiropractors and customized for our office
Reasons for switching to zHealth
We were opening a new office and needed a more affordable option.
Vendor Response
Dear Kimberly, thank you for your detailed review of our software .It means a lot to us that you chose zHealth for your new office setup and share your thoughts with the rest of our community and us. Your ideas and suggestions helped us make our software even better. We are always here to listen to your needs and customize our software so we can serve you in the best possible way. Thank you, and have a great day!
Replied September 2022
Ronda
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Amazing Up to Date Software
Customer service is always on top with very little delay in response time. Change and updates easily obtained.
PROSThis software is extremely user friendly and easy to teach staff. The customization and constant updates are above and beyond any other software I looked into.
CONSI have been using the system for a couple of years and can think of no cons. Any hiccups in the transition were corrected and addressed within a respectable time frame.
Reason for choosing zHealth
Best fit for our practice.
Reasons for switching to zHealth
To many systems (WritePad, eThomas and Cloud Server) to old software with less access and customization options. zHealth was much more user friendly, up to date and saved us money.
Yaser
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Streamlined and easy to use software, great for solo practice and accessible anywhere
Since I'm a solo practitioner I needed an EHR software that would be able to handle much of the tasks that would normally require a front desk office staff member, such as patient scheduling and office check-in procedures. It's been very helpful that patients can schedule themselves online, through a link on my website, and can check themselves in as well once they arrive at my office. It's also been great to be able to log into the software from anywhere, using a tablet or even my phone, to check my patient schedule etc. whenever I need to be out of the office during office hours. I would say overall one of the best things about the software for me has been the ability to use it from anywhere and from any device and that doing so is relatively smooth. Since the software is straightforward and streamlined and doesn't have too much bloated and unnecessary features, it runs quite fast and you wouldn't even know that it was on online web-based system due to how quickly the pages load, as long as you have a decent internet connection.
PROSThe software is quite intuitive and easy to use if you have a decent grasp of general computing and how to navigate menus. In fact there was no training included at all when I first began using the system, because it isn't really needed as long as you are a little computer-savvy. The software has built-in patient online self scheduling which automatically populates and syncs with the patient schedule on my end, as well as the option to have the patient self check-in on a tablet when they arrive at my office, both very useful features since I'm a solo practitioner. I also like the ability to check my patient schedule from anywhere using my phone, since the system is web-based and syncs across all the devices I use to access it, whether I'm at the office, at home, or out and about. There are a good amount of options, clickable boxes, and pulldown menus to help streamline the note-taking process. The SOAP note sections by default have clickable fields that cover most of the musculoskeletal type issues that a patient may be experiencing as well as text boxes to type your own detailed notes as needed. I have not yet made use of the dictation feature so I cannot speak to how accurate that is. You also have the option to copy forward sections of a previous note into a new note, as applicable and warranted, and create custom templates for routinely used sections. Also the customer support has been quite helpful and quick to act whenever I did have issues with the software.
CONSSome features are not easily customizable on the fly but may possibly be updated per your needs by contacting the support team and requesting changes be made. There were also initially some bugs and glitches in the software when I first began using it, but many of these have been addressed through updates and contacting the support staff, who have generally been quite responsive and helpful.
Reason for choosing zHealth
Based on my understanding at the time I was reviewing all these software products, ChiroTouch seemed like it was somewhat more convoluted than I needed, more expensive, and not cloud based so I would only be able to access the software from my office. Jane App would have been a good option for my needs but it didn't have a patient self check-in feature as far as I could tell.
Dr. Dawn
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
zHealthEHR
Z Health was willing to listen and work with what was needed for my particular office. They can customize the program to each offices needs. There were some glitches when they first started, however Z Health was very professional to work with on the corrections.
PROSI can dictate on this software, and it is very easy and simple to use. You don't have to go through dozens of screens to get to the final results. I also enter all of the charges while I am doing the soap and print out the HCFA at the same time. Everything is billed out the same day.
CONSI would like to be able to list more chief complaints given by the patient. Six is not enough for an auto practice. I would like to see more detailed aging report.
Reason for choosing zHealth
The ease of the program and the dictation compatibilities.
Reasons for switching to zHealth
Other programs were very difficult to use, I couldn't dictate directly into the patients notes, The billing and posting of payments was very difficult, and rebilling was also terrible. For the cost and ease of this program it out performs any other program I have used or looked at in the past.
Aaron
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Melby Chiropractic review
Generally good. Love the cloud based software vs our previous server based. Easy to use and pretty user friendly and they keep adding new features.
PROSEase of charging and entering payments and auto patient communication.
CONSThe scheduling features for a single doctor office and the lack of adaptability to meet our specific scheduling requirements like blocking out time for new patients and report of findings.
Reasons for switching to zHealth
The previous program was slow and had some limiting features like EHR was not integrated with charging and billing.
Vendor Response
Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with our software. Regards, zHealth Team
Replied November 2023
Danielle
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Overall works great and easy to use
Overall I like it, there's never going to be the perfect EHR system but this one has a lot of features that are easy to use.
PROSUser friendly, easy to learn, many features such as credit card payment, text reminders, messaging, and billing included
CONSI wish I could modify my SOAP notes more, the system can be slow at times but I know they are working on that, and the clearing house they work with is tricky and slow.
Reason for choosing zHealth
The price was mid range and the features were better as well as user friendly
Vendor Response
Hi Danielle, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Regards, zHealth Team
Replied July 2023
Shane
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Fast and easy to use software that is easily customizable
fast; modifiable to fit my office especially the billing aspect
CONSmust pay to have custom forms in the software, but it is reasonable
Reasons for switching to zHealth
Chirotouch had issues with billing/clearing house that cost us a large sum of money and switching to zHealth fixed everything
Vendor Response
Hi Shane, We want to express our sincere gratitude for your review. Your feedback not only helps us improve but also serves as a source of inspiration for our entire team. Thank you for being a part of our journey. Regards, zHealth Team
Replied July 2023
Jermaine
Alternative Medicine, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Welcomed Switch
I’ve solved my patient reminder calls. Simplified and quickened my note taking The self checkin has decreased the immediate need for a Front Desk The online scheduling is a wonderful addition that makes life grand.
PROSThe customer service and the timing of it all got me to switch. Price is great and the features are easy to use. It is customizable and I really appreciate that.
CONSThey are a growing company so there are suggestions that need to be made, however, they are more than willing to listen to improve their product.
Reason for choosing zHealth
Web based, easy to use, straight forward staff and sales team.
Reasons for switching to zHealth
I made the switch for the simplicity and ease of use of the product.
David
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great Product. Lots of Features and Options.
Onboarding was easy - - over the past year they continue to evolve and improve with additional support options. Our customer service rep was, and is, outstanding. Any issues or concerns we had were addressed quickly. This company is growing and has listened to their users which is evident by updates and added features. IMO it is a great investment in your office, and if you like what you see, it will only be getting better and better. The text reminders alone have paid for the product multiple times over by drastically reducing cancelations and no shows.
PROSAutomatic text reminders have dramatically decreased cancel and no show rates. This has improved services and decreased frustration for our office. Visual layout is clean and intuitive. The integrated dictation is a really great feature. Customization options allow you to have your documentation flow very naturally. Patients can fill out intake forms online which simplifies the new patient time in the office while also improving documentation. Cloud based allows access anywhere and from multiple devices. Its a great feature for documentation, billing and to check the schedule when away from the office. Staff loves it. Customer support has been excellent.
CONSI didn't switch sooner. We had "disconnected" procedures, and duplicate work in the past from other software product(s). zHealthEHR has greatly improved our efficiency and allowed us to feel "up to date" now with options and features that our older software did not provide.
Reasons for switching to zHealth
Wanted cloud based and the "up to date feel" and features that zHealth provides. Easy integration for all aspects of practice.
Kyle
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
STOP... you found your EHR software.
Well a solid 9.5/10 for sure. Even with the Cons of the software they do a great job at tailoring the experience and creating a product that we have loved using these past few years.
PROSWe have looked at a lot of systems over the years and though there was some good features in many zHealth has put them all together in a simple package. What I really love is their adaptability. If something is amiss they figure out a way to make it work. Finally a software that listens to doctors and front desks people and figure stuff out.
CONSThis software still has a long way to go with aesthetics. The screen does jump some and if you are not super on the click spot the software will shudder. They don't have scrolling in many boxes that should get scrolling and so you have to scroll up and down to complete some aspects of notes and information.
Reason for choosing zHealth
More eggs in the basket, and a team that really seems to listen and want to tailor the experience to our needs.
Reasons for switching to zHealth
Chirotouch is expensive and huge. The ability to access the system off site was tedious and as a "cash" practice the billing was kind of nightmare-ish.
Vendor Response
Dear Kyle, thank you taking your time and writing a detailed review of our software. Your ideas and suggestions helped us make our software even better. We are always here to listen to your needs and customize our software so we can serve you in the best possible way. Thank you, and have a great day!
Replied September 2022
Zackery
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Solid EHR
zHealth has made it easier for me to be a Doctor, rather than spending so much extra time on notes, I can now spend that time helping my patients.
PROSIntegrating zHealth into our practice was very straightforward. The customer support is top notch in getting everything set up just the way you like it.
CONSI would like there to be options to customize without having to go through customer support.
Reasons for switching to zHealth
Cost and ease of use.
Vendor Response
Hi Zackery, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is providing our customers with the best software experience and customer service. We are ecstatic that we met that mark! Thanks, zHealth Team
Replied August 2023
Cory
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Awesome program for the price
Overall, I would recommend ZHealth to providers looking for an overall easy to use program. It has all necessary functions, without a lot of added bells and whistles. Great price for the features.
PROSEase of use and setup. Clear, concise billing and patient accounting. Simple to setup for multiple providers. Schedule is simple to read. Love the online patient forms that integrate right into the patient file.
CONSEOB and claims posting are not as easy as other programs I have used. Also, the reports don't offer a lot of options for narrowing your criteria.
Vendor Response
Dear Cory, Thank you for the time you dedicated to sharing your feedback. It brings us great joy to learn that you've given our software and customer service a stellar 5-star rating, aligning with our commitment to delivering excellence to all our customers. Hoping many more years of serving you, we extend our best wishes. Warm regards, zHealth Team
Replied December 2023
Aaron
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Love this product
It has been great have no reason to switch
PROSThis is a great EHR, I have used and tried out many products and it is easy to learn and the sales staff want it to look right for you and and does what you want it to. I have referred this product to many people and they love it as well.
CONSNot a lot. I wish they were faster at making changes but I don’t check back as often as I should
Reasons for switching to zHealth
Never likes it. To clunky
Derek
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
ZHealth EHR
No complaints
PROSEase of use and ease of trasferring old software contacts to new software, seamless
CONSCustomizing is slow process but worth the time
Reason for choosing zHealth
Price and ability to integrate and do everything I needed, not as bulky as ChiroTouch and easier to use
Reasons for switching to zHealth
Financial
Vendor Response
Hi Derek, Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our product/service and we truly appreciate your support. Thanks, zHealth Team.
Replied June 2023
Brenda
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
The easiest program to use!
I really enjoy using zHealth for our everyday appointments , it is super simple to navigate if you don't understand a function they offer tutorial videos that really help and if not they reply fairly fast.
CONSThe only thing I would enjoy if they appointments could be set at 15 minute increments.
Reasons for switching to zHealth
More modern and updated.
Vendor Response
Dear Brenda, thank you for recommending us in your review! We are thrilled to have you as part of the zHealth family! Thank you for sharing your experience with us. It means the world to us and to our entire team! We look forward to serving you for the many years to come!
Replied September 2022
Jane
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Save massive amounts of time!
I have been using this zHealth for over 3 years and really enjoy how functional it is. I'm very thankful that I made the switch to using them.
PROSI love that this software is customizable. My SOAP notes and intake paperwork are specific to my practice which has made charting so much easier and faster.
CONSI've had difficulty getting secondary insurance billing to process properly.
Reasons for switching to zHealth
I switched for the ability to customize my charting. My previous company didn't have the capacity to make things fully customizable and I wasted hours just doing basic charting, now everything is much faster.
Anthony
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
Good Switch
Simple, yet effective. Major step forward from previous billing and paper charts. One click claim submission. Analytics.
CONSNo desktop version, all online. No custom patient text feature. Have had notes pre populate from wrong patient, if you read your notes before signing no problem.
Todd
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
Over Promised and Under Performed - And a 1 year contract
At first I thought the software would be good, until after you sign a one year agreement and then really get into it. Then you realize you're screwed.
CONSThe customer service and the 1-year contract. It should be month to month in case you change your mind. Also the $300 training fee. Many other softwares don't have this fee.
Lorenil Hencock
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Review about my experience so far
The exceptional support system and wealth of helpful guides and articles further enhance the user experience. Integration of new features to facilitate the management and navigation of the system.
CONSThe only thing could improve it’s to be able to integrate more affordable payment intake options.
Vendor Response
Hi Lorenil , thank you for the great review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Thanks, zHealth Team
Replied July 2023
Kyle
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
zHealth better than EPIC
It is better than the other systems I have used.
PROSThe features I like is the built in conversation.
CONSThe reports could use more attention. More reports need to be added along customized reporting.
kazusa
Verified reviewer
Higher Education, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
5 Stars!!!!
The support staff and his team are extremely helpful and ALWAYS answers questions immediately and helps with data and info. He helps me run reports when I need them and also advises when updates are being done tot he system regularly. Zhealth is a software that is up to date and the team is continuously making strides to make the program even more efficient.
PROSEase of use with the patient tabs and info, etc. can add in. It’s whenever necessary easily. Patient info is easily accessible.
CONSSometimes the information doesn’t get saved. But it could be our lack of being computer savvy.