All TeamViewer Remote Reviews

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Harlan

Medical Practice, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2021

Give Support , Get support

User Profile

Vincent

Verified reviewer

Security and Investigations, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed October 2022

Remote assistance, No limits!

TeamViewer is a great choice for IT professionals, mainly in the service delivery and support fields. I do not see myself looking at other remote tools in the near future.

PROS

I have not had any issues with installation on all the devices we set up. Easy to connect to remote machines as long as the internet is stable. You can have multiple containers for multiple branches and the file transfer is seamless.

CONS

I do not like the fact that there are times you cannot connect to a device two versions before the control machine. Some servers with legacy software cannot be upgraded and you will have to drive into the office.

Reasons for switching to TeamViewer Remote

Remote support at the start of the pandemic made it apparent there was a lot that was lacking with AnyDesk

Vendor Response

Hi Vincent, We are really pleased to know you have chosen TeamViewer for your remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions. Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

Replied December 2022

User Profile

Abayomi

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

TeamViewer Meeting Review: Streamline Communication and Collaboration with Video Conferencing.

It has helped me a lot in my field, in giving remotely giving support to field engineers. It has assisted us to resolve technical issues on time without a need to be physically present at the site. It also helped in conducting real time conference meeting with other engineers in the company.

PROS

The ability to conduct video conferences, remotely access and control devices, diagnose technical issues, and transfer files quickly and securely make TeamViewer Meeting a valuable tool for me as network engineer. This feature ensures that technical issues can be resolved quickly and efficiently, minimizing downtime and enhancing productivity.

CONS

One of the potential downsides of TeamViewer Meeting for me as a network engineer is the dependence on a stable and reliable internet connection for remote access and control. The product's pricing structure may not be affordable for small businesses or individual users.

Reason for choosing TeamViewer Remote

The reasons I chose TeamViewer Meeting over Any Desk was first, TeamViewer Meeting has been in the market for a longer time and has established a reputation for its reliability, security, and performance. And, TeamViewer Meeting offers more advanced features such as remote printing, device access control, and real-time chat, which is useful for my work, which requires specific remote work requirements.

Marco

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2024

A Powerful Remote Support and Control Features

PROS

Team communication is easy with this tool It comes with great collaboration features Remote support and control is easy

CONS

Handling remote access needs has been easy with TeamViewer Remote. No issues.

Michael

Financial Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

Beware, not a company you want to do business with.

PROS

nothing to like at this point, n/a

CONS

Beware, not a company you want to do business with.

User Profile

Kuben

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Teamviewer

I have had excellent experience with TeamViewer, easy to use, allows me smooth access to devices and price is worth it.

PROS

Easy to install, user friendly, smooth accessing of devices, quick file sharing and has secure connection

CONS

None. The application works well and fulfills my every need handle a support call

Reason for choosing TeamViewer Remote

Cheaper, more reliable a brand a started using since it was launched

Vendor Response

Hello Kuben, We are grateful for the great feedback and a perfect rating is given based on your TeamViewer journey! There are lots of useful and powerful features of TeamViewer, you may check out our homepage (https://www.teamviewer.com/en/features/). Likewise, did you know that you may learn more about TeamViewer features and gain more knowledge in TeamViewer Community? Come on and visit us on TeamViewer Community (https://community.teamviewer.com/English/kb/english) We hope you enjoy using TeamViewer all the time and look forward to seeing you in the community! Have a great day! Best, Ying/TeamViewer

Replied February 2024

ANDREW

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Easy and reliable to use

it helps a lot in our company, especially in meetings like the use of screen sharing. The chat really helps in connecting everyone.

PROS

-user-friendly interface. -useful in meeting and discussing things. -screen sharing helps a lot in our meetings.

CONS

-need to have installed for everyone. -need some improvement to other functions but not necessary.

Mohamad Rafeek

Food & Beverages, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Experience with TeamViewer

TeamViewer is widely used and trusted by individuals and businesses for remote desktop access, meetings, and support, making it a popular choice in the remote desktop software market.

PROS

TeamViewer is available on multiple platforms, including Windows, Mac, Linux, iOS, and Android, making it easy to connect to any device or operating system

CONS

TeamViewer can be quite expensive for individuals and small businesses, especially for the premium features and licenses.

Talal

Aviation & Aerospace, 5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Best in operations

Excellent experience to chat with the group and to communicate

PROS

Remote access possible when required easy way

CONS

Permissions asked it give full access to the admin

Vendor Response

Hello Talal, Thank you for choosing TeamViewer for your remote access solution! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any trouble shooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in the TeamViewer Community! Best, Ying/TeamViewer

Replied April 2024

Vandana

Fund-Raising, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Extreme Useful and highly recommended

PROS

Its really very ease to use and we can access any sub system from anywhere anytime . Totally worth it to give full system support

CONS

Need to work on admin accessibility right and pre define with limited access as per user

Anonymous

1,001-5,000 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

TEAMVIEWER REVIEW

It is best to use if you are managing away from your employees. You will have the access to help them just in the comfort of your home.

PROS

I can manage all my trainees even we are working from home. It is easy to use and it has no additional hidden charges.

CONS

none so far. I am able to use this product the way it should be.

Reason for choosing TeamViewer Remote

I have seen one of my coworkers using this.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Remote Connection is now made easy with TeamViewer

Communication problem using this tool was very much easy and has reduced the cost of the additional IT Infrastructure set up as we get connected to all stake holders and client meetings very easily and flexible and audio and video conferencing is really a wonderful feature are enjoying. This is also available in mobile version as a result we are connecting to our business meetings on the go a fantastic feature i really love

PROS

I have been using this software for both business(remote IT Connection) and personal use and have been consistently impressed with it. We all in our organisation are using this as for main communication with project and client. It has made much more easier and hardware cost has been reduced to lot extent there by increasing the organisational standards interns of growth and IT tools implementation and development. Features are really wonderful it has great a screen sharing,audio and video calling facility so that we get connected across all the people in the globe and this team viewer comes with 2 editions one for personal and commercial use.One for personal use and other is at organisation level.

CONS

There is very least about this software everything is really wonderful. But the least about this software is the program that renders output if we consider like handbrake doesn't consider TeamViewer as a legitimate physical display and these programs show up as black or white rectangles. But another small drawback which I felt is its commercial version is bit costly but even then we can afford as this is giving great benefits like video and audio screen sharing conferences

Reasons for switching to TeamViewer Remote

Earlier we relied on this tool but it was not productive compared to team viewer as team viewer is great in terms of features and flexibility

Anonymous

1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed February 2020

Powerful and easy to use, but terrible support and extremely expensive.

TeamViewer used to be a one-time purchase (albeit and expensive one). While TeamViewer was in this state, I used it frequently to access clients computers remotely. However, the minute TeamViewer changed to a monthly subscription, I stopped using it. The $50/month was simply too expensive when other alternatives became available for less.

PROS

TeamViewer's remote access capabilities are quite impressive and secure. Setting it up is fairly simple, and can provide remote screen access and file sharing capabilities. TeamViewer can also be set up to only be run on demand (i.e. for tech support purposes), and to run in "unattended" mode (i.e. to always be running and always allowing remote access). Finally, TeamViewer is free for personal use

CONS

While TeamViewer is free for personal use, any business use requires a $50/month license - which is outrageously expensive compared to other options. One of the most frustrating aspects, during install TeamViewer asks whether it will be used for personal or business purposes. If you select personal, TeamViewer will operate in free mode in perpetuity, however if you accidentally select business, there is now way to revert that to personal. Contacting TeamViewer support is useless, as it can takes days to weeks to hear back from support. Even when paying the $50/month, TeamViewer support is slow to respond, and often times unhelpful in their answers.

Reason for choosing TeamViewer Remote

TeamViewer used to be best in class, and few alternatives where around the matched TeamViewer's features and ease-of-use. However, at this point, I no longer use TeamViewer, as I have primarily switched to Jump Desktop (https://jumpdesktop.com).

Francisco Javier

Computer & Network Security, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed July 2020

A great way to offer remote support

We are using teamviewer to support nearly 200 computers in several countries and the daily use it's really useful. The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool. Really advisable

PROS

If you manage a lot of computers (in my case around 200), its an invaluable solution. It let's you to organize computers in groups to easily access it in a dissatend way. The possibility to add a password to a common use PC it's really helpful. And the portable version TeamviewerQS gives you a great flexibility to help a sporadic customer. The installation is completely transparent to firewall so it's really easy to deploy

CONS

The support to android devices is a separate license. In my case, have 3 licenses to pc but would have only one license to android, because it's rarely used, but the licenses system of teamviewer require to have the same number to any system. So finally, we decide to not contract this part. The other cons happens with any equipment that have started the software with a non-administrative account because when an elevated privileges process occurs, the screen to introduce the password it's not seen on the teamviewer agent computer. It can be solved with a work-around starting the software with windows credentials type instead of teamviewer credentials, but it's annoying

Reasons for switching to TeamViewer Remote

the easy installation through different networks. It doesn't need to open ports, or make a VPN

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2021

TeamViewer is the best but pricing make many users sign away

For me it’s the perfect and in top but still pricing is the important issue

PROS

Team Viewer provides full control accessing computer to computer remotely. I can transfer program files between my side and remote side easily. Access any pc from phone application, it has made easier for me to assist my branches in transport. I make it start with windows and add static password so you don’t need the other side any way as long as pc has internet connection. Switching between OS users by logging off or switching user is very simple. It access pc as admin and it doesn’t ask every task admin rights. Support session record ,Instant message and audio calls which is very useful to contact other side. could show black screen to remote side to get ride of voyeurs.

CONS

Problem with different version, if you connect with lower virsion it asks to upgrade lower side. Support stopped for old OS. Commercial user license is not competitive.

Reason for choosing TeamViewer Remote

Stability Easy Admin right Swich between OS users without losing connection.

Reasons for switching to TeamViewer Remote

Because of high pricing

Umurhan

Sports, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

comment

In general, it is the remote connection program that I have used the most both in my private life and in my business life. I am very satisfied.

PROS

My favorite feature is that I can provide an easy and secure connection. And providing the necessary security by giving a password before the connection.

CONS

The aspect that I like least is that if another user has one of the lower versions of this software, remote connection cannot be established, the versions must be the same, I would like this to be ignored.

Reason for choosing TeamViewer Remote

I prefer this software because of its price performance ratio and reliability.

Reasons for switching to TeamViewer Remote

Due to the expensive license fee

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2022

"Team Viewer" Best helpdesk tool for Remote Access and support for Desktop and Mobiles.

My Over Experience with TeamViwer is very positive and happy with the outcome and usage of TW.

PROS

Most of the time we are uses TeamViewer for Remote access and Support for the Desktop and Mobile Users. Really, this is very good and helpful with great outcomes an easy to use by both end, Also very helpful for time and travel cost.

CONS

NO, I don't feel anything like this if you are using paid license, with free and trail pack you will face issue the limit time of the. session

Reason for choosing TeamViewer Remote

With the secure and easy to use on user end. Easy to deploy.

Reasons for switching to TeamViewer Remote

looking for a good Remote access Application.

Ilsa

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

Remote Desktop that works for you

I use Teamviewer for remote control when im unable to be at work and also to be able to provide technical support to my fellow staff members at other branches. My experience with Teamviewer is only what i can describe as a delight. Its simplicity and ease of access is undeniably the best in its field. It cannot compare to other remote desktops, Teamviewer stands out as the number one platform to use.

PROS

Team Viewer is very reliable and easy to use. It is a simple and secure way to connect to computers remotely. I love that i can work from home when need be. I like the fact that it has multiple features to choose from and that you dont have to use many apps as on Teamviewer they are already there. The best feature for me is the unattended access allowing me access immediately at any time of day.

CONS

The only thing i found least to like is that both station's need to be on the same upgrade level on Teamviewer. You cannot access the one if the other is on a different version of Teamviewer. Also if your internet connection is a bit slow it starts kicking you out at times.

Reasons for switching to TeamViewer Remote

It kept lagging and was slow to connect to the other station via remote control.

Vendor Response

Hi Ilsa, Thank you for providing great feedback about TeamViewer! We are happy that TeamViewer becomes a powerful remote access tool with comprehensive performance, cross-platform flexibility, and reliability. For the most part in this situation, TeamViewer does require the remote connections to occur in the same version of TeamViewer. The latest version of TeamViewer is even better and recommended for uses. Following this, we can ensure all users enjoy the best experience, stronger security, and the latest feature on TeamViewer. At the same time, we strongly encourage you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions. Again, we can't thank you enough for trusting TeamViewer and we hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer

Replied January 2023

Kashan

Pharmaceuticals, 1,001-5,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Troubleshooting get Easier for Remote Areas

Experience with team viewer was over all good and helps very much for remote support and specially during the lock down but the main issue i have to face is that user have to install it. in the organization structure, admin rights are not provided so it creates a big trouble. also during the remote session it lags which is the major defect for a technical to work with it as he have to wait after every move of cursor and click to avoid the mistakes and blunders. Chat and video calling options are great also the request of control is the key feature. File transfer is slow so it is better to use alternate ways like cloud storage.

PROS

Team Viewer is a good software for IT persons as well as other users who have to connect with other colleagues or users remotely. This software is mostly use by IT person to provide support to other users who are connected remotely and specially in the scenario of lock down as at that situation you have only option to connect remotely and team viewer helps a lot to get the session and help them out. You can preform chat and video call too through team viewer which help in communicating . Files transfer option is also available.

CONS

You have to install the software first then you can use it, if the user is on remote side and they do not have admin rights which is not recommended too then you are not able to get the access. It lags too much which cause so much difficulty and due to this lagging chance of mistakes are higher and mostly you have to revert the changes, moreover users are not much technical or knowledgeable normally due to which technical guys face a lot of issues. Files transfer rate is too slow that you have to go on other options.

Reasons for switching to TeamViewer Remote

I do not have to install it as it run on runtime basis, some of the features are lock but still able to connect through the remote. and perform the work. Any desk is a light weight tool so it not lag that much. it also cost less.

Vendor Response

Hi Kashan, Thank you for sharing the impressive feedback about TeamViewer and we are truly appreciated to hear your positive experience with us! We are glad that you like TeamViewer UI and appearance and enjoy the function of chat in TeamViewer. TeamViewer always looks forward the feedback from all the users and seeks an improved experience. At the same time, we strongly encourage you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions. Again, we can't thank you enough for trusting TeamViewer and we hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer

Replied January 2023

Mustafa

Textiles, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Must have app for my job!

It is a secure, easy-to-use platform and allows me to collaborate and access remote documents quickly and efficiently, making it easier for us to make decisions with one another. The recent updates to the software have made it even better, and I would highly recommend it.Review about Superior Aspects: TeamViewer has some unique features that other remote access software options lack. TeamViewer for instance allows for audio and video communication to allow for easier collaboration with colleagues. The software also enables data encryption to ensure secure and safe transfer of documents, and also allows for easy file transfer. Overall, TeamViewer provides a more comprehensive solution than its alternatives.

PROS

The software is very user friendly, and enables me to access different documents quickly and efficiently. As a large organization, we rely heavily on the ability to collaborate remotely, and TeamViewer provides us with a safe, secure and reliable platform for us to do so. The recent updates to the software have made it even easier and faster for us, and I would highly recommend it.

CONS

The only negative side I can see to using TeamViewer is that it can be a bit slow at times. We have recently experienced some slowdown in the software which has been somewhat frustrating, although overall it has performed well.

Reasons for switching to TeamViewer Remote

TeamViewer has some unique features that other remote access software options lack. TeamViewer for instance allows for audio and video communication to allow for easier collaboration with colleagues. The software also enables data encryption to ensure secure and safe transfer of documents, and also allows for easy file transfer. Overall, TeamViewer provides a more comprehensive solution than its alternatives.

Vendor Response

Hello Mustafa, Thank you for contributing valuable time to sharing your unique experience with TeamViewer and we appreciate your recommendation on TeamViewer. We are glad that you are enjoying TeamViewer's performance, reliability and user-friendly functionality. Did you know that we welcome all TeamViewer users and fans to visit TeamViewer Community (https://community.teamviewer.com/) for knowledge sharing and technical discussion. There are more powerful features to discover about TeamViewer and we would love to see you there! Have a wonderful day! Best, Ying/TeamViewer

Replied December 2022

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Good Platform for manage and remote your cloud pcs

PROS

It's very easy to manage your cloud pcs using this app. I am using this app from last 5-6 years. I am a home user but easily manage my workstation and remote pc from my location. it's very easy to when you are doing work from home.also it's chat msg and voice are very good.

CONS

no any point which i don't like about this application.

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

An extremely useful program that is simple to install and use

By and large TeamViewer has been an extremely useful program for me, drastically reducing the troubleshooting time frame for a huge number of tickets, and I fully intend to continue to use it into the foreseeable future.

PROS

As an IT worker one of TeamViewers greatest features is the "quick support". This allows the user to rapidly download and use a single session installation of TeamViewer. In many cases users are not especially skilled with computers and the ease of this installation greatly helps getting access to their machine to troubleshoot. Even with poor internet signal TeamViewer is able to connect with relative stability which is extremely helpful for when connected to a computer across the world with dial up internet. That TeamViewer also automatically attempts to reconnect a good number of times (I think 30? To be honest I have not had to reconnect in such a long time I cannot remember!) is also very helpful as it prevents having to continually log on again. The option to restart the client PC and then automatically reconnect when it has finished booting is extremely useful as well. From a personal perspective I have set a password to allow me to access my computer remotely via TeamViewer - I send a wake from LAN request to it, then use my username/password to remotely access my desktop from my tablet allowing me to perform tasks on my computer from anywhere in the world.

CONS

From a business perspective where a licence has been brought the only thing I could think about improving would be the allocation of said licence. When logged in a licence is not applied to the computer, instead this has to be done through the management console. Further re-allocating a licence (e.g. a computer is decommissioned and the licence needs to move to the new computer) is also needlessly complex - when I last did this it involved revoking the licence to all computers then re-adding them which seems unnecessary. Also whilst not TeamViewers fault TalkTalk seems to flag it up as dangerous requiring it to be added to the Safe list of the parental controls - unsure if TeamViewer would be able to convince TalkTalk to remove it from this dangerous listing.

Aleksandar

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2021

A lot of features

TeamViewer definitely provided a lot of comfortability in my daily tasks - back then. It has great features and I absolutely love it. I have listed very few drawbacks, but compared to the benefits, the drawbacks are really minor. Also, the fact that pretty much everyone around me is familiar with the TeamViewer and the concept, made the things much easier for me.

PROS

The options to choose between having fixed/static or changing id. One would allow safety and the other would allow an easy and convenient way of connecting to the same machine. Also, the call option is very handy (once you understand how to use it). It will save you from the trouble of needing to use another software for a voice call.

CONS

What would really frustrate me was the need to mute the mic if I am already on a call with the same end-machine using another software. For example, I would have a skype call that at some point requires Teamviewer to clarify things. We start the TeamViewer session with the other end, and a very loud echo would start because by default the mic on TeamViewer was on. Often the other end of the call doesn't know how to deal with it, and by the time we understand and go to the options of team viewer to mute the mic, some time would pass.

Reason for choosing TeamViewer Remote

Well, I use AnyDesk in parallel to TeamViewer to be completely honest. That said, I haven't strictly choose it over other products. Some times client decides that we are going to use "software A" over "software B". Most of the time we use AnyDesk if clients want something quick, fast, light, and free. If the client has some particular needs, we choose TeamViewer most of the time. Funny little advantage that often means a lot AnyDesk doesn't show the cursor of the person who is sharing his PC. TeamViewer on other hand allows for that (off by default that sometimes frustrates me), but it is there. This very little feature often makes huge difference in a meeting.

User Profile

Bilal

Verified reviewer

Telecommunications, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Its very helpful and amazing to use

For me it's TeamViewer. I find it much better than Skype for video conferencing. With TeamViewer many people can join in very easily with a access key provided to everyone. Another good feature is that you can control one computer from another so presentations, documents, etc could be edited by a bunch of editors online as they speak, discuss and edit. If you have a question or need clarification/suggestion, leave it in the comments or message me!

PROS

So many great comments here. For me, I started coding emails, testing in several clients to make sure things didn’t break. Then I was given opportunity to be a PHP developer in the same company. I learned on the job but no one ever taught me about security. Soon, that company folded. When trying to get another PHP job nobody would hire me because of my lack of security knowledge. Then I was hired to do some front end work - mainly HTML, CSS, Javascript (rarely Javascript). That company had layoffs and I soon found myself looking for a job and nobody would hire me because I did not have Angular or React knowledge. My experiences have been pretty much the same through my last 15 years of tech. I’ve learned that unless you just want to spend your life in front of a computer learning the NEW framework or language… you shouldn’t be in tech/software/web. And think of the reward you get… 25 years ago if you knew simple website languages, you could make $100k per year. Now, you have to know so much more and only on rare occasions be paid $120k - $140k…. most times… only $80k. It’s insane! Honestly, if I could go back in time, I’d be a dentist, eye doctor, or build houses. Software is for those who don’t have anything else to do in life except software. A better life is to learn one thing well that does not change too much and gives you free time to be with friends and family.

CONS

I did it that way, but that was some 45+ years ago. I quit college and never got a degree. It was a difficult path then, and more difficult now. But if you have no other choice then it is the path you will take. If you love programming, then you are (and always will be) a programmer. You will need to have all the answers ahead of everyone else. That means when a new language (like Julia) comes out, you will download it and spend nights programming with it. So that when someone in the office mentions Julia, You whip out your laptop and show them the advantages and disadvantages. It is a lot of time and dedication. But even if you get a degree, you would need to spend that time anyway to become one of the best.

User Profile

Harry

Verified reviewer

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2023

Fantastic for Commercial; OK for Personal

Fantastic piece of software which has allowed us to troubleshoot our user device issues whether it's a mobile or desktop/laptop. The cost is high but the functionality is also great and gets the task done.

PROS

I'm able to store user machine ID's to my Teamviewer account which allows me to see when their Teamviewer is opened so I can quickly select their session and hop onto it without needing to get the ID/Password from the user. Also how easy it is to get onto the machine with admin privileges is very useful.It's ideal to use within the business frontier if only a few licences are required.

CONS

The versioning of Teamviewer must always be kept up to date on all machines if updated. We have a QuickSupport shortcut available for all users; however our main Teamviewer software was updated to a newer version which then caused the QuickSupport shortcuts to be updated with a later one from the homepage due to being unable to connect to the newer Teamviewer. (as well as Teamviewer host)

Vendor Response

Hi Harry, We are really pleased to know you have chosen TeamViewer for your remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions. Likewise, we would like to invite you to join TeamViewer Community (https://community.teamviewer.com) if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

Replied May 2023

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