All Club OS Reviews
1-25 of 194 Reviews
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Jaqueline
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Very easy to use and train new employees on
It allows for easier access to trainer availability as well as easier prospecting logs.
PROSThe ability to sync up to any smartphone calendar so there's no surprises when someone schedules an appointment.
CONSThe inability to transfer members from one club to the other. For example, if someone went to look at another location before yours, then they sign up at yours, it still shows up as a member for the other club. It also takes a while, sometimes, to convert members to prospects so when making follow up-calls, you have to go back into the membership system and double check that they have not signed up yet.
Ben
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed August 2017
I enjoy ClubOs but there are a few small issues.
Being able to track results of appointments/calls/email is a nice feature.
PROSI enjoy the ease of selecting events/scheduling events, skipping around to separate accounts. The over all layout is very nice but it would be helpful to be able to personalize some of the settings. Maybe be able to adjust the dashboard to the stats that are helpful to you.
CONSThere seems to be little introduction on how to fully use Club-os. I've discovered many different reports/ways to adjust frequency of events just by trial and error but an instructional video would have been nice to have in the beginning. Doing a small video series for each level of use would be helpful. A manager would need a more in depth training on how to run reports, hop around various schedules, adjust stats etc... A base user would need instruction on viewing their won dashboard/stats but also adding and removing events accurately so their stats are not thrown off. Also, Being able to move/cancel/adjust results of an appointment AFTER it has started would be helpful. Usually when an appointment has been missed, we ahve to keep that time there, plus reschedule a second appointment. Which in the end, shows up as more appointments than you have actually taken.
Steve
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
3
Reviewed August 2017
Trainer entering appointments. Checking session count. Checking on clients arrival at gym.
A paycheck
PROSAbility to review my session count and account of client (primarily for remaining sessions and history).
CONSThe screen is not sized to the monitor, it's SMALL. Old, non active members of gym appear on lists when one is looking up a client and if a client has rejoined the gym the expired/ the active one shows up. For the session verification function this is excess information that should be archived for administrators. It just gets in the way for me.
Zachary
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2017
Using it for personal training booking, generally reliable and intuitive
Club OS helps me keep all of my clients organized and has helped me jumpstart my career as a personal trainer through its ease of use and intuitive structure.
PROSThe desktop site is clean, intuitive, and always functional. I had never used any kind of online booking or client management software until my current job and I was almost instantly able to utilize both the appointment booking functions and the client tracking functions. The wide array of data that can be connected to a client or prospect as well as the ability to share that data with all staff members is the best aspect of Club OS.
CONSThe Mobile site does not share the same booking features with the desktop and only allows me to view sales information and a list of my clients. The desktop site has been running well recently but I would prefer something optimized for mobile that allows the creation and management of appointments.
Terri
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Overall great, makes holding leads more reliable
More documented leads
PROSBefore club os, we manually had to store all of our leads that we gathered. Some were lost or not documented accurately. Now I am able store leads and make sure I have exhausted them before I delete. Since I have close to 100 leads a day it holds notes that I can always refer back to.
CONSConversions don't always work from datatrak to club os. Sometimes I will get webleads that I will get an email about but it won't show up in my club os. Or I will put a lead in to convert to a membership and it won't be converted to data trak. So I have to re plug everything in making the customer wait longer than intended.
Thomas
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2017
Ease of use.
Ability to organize my day. Pull up previous conversations with potential clients/members.
PROSWell organized management system of potential clients and current members. Ability to go back through previous conversations or saved information regarding the clients.
CONSIt would be nice to be able to have this hooked up to the phone system as to where I click call and my phone would begin to ring. Having a mobile system (app for apple and android products) would be very handy. Being able to call directly from my phone is a priority that would enhance the ease of use. Sometimes the system will freeze, which is a burden when trying to accomplish daily tasks!
Jasmine
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2017
Club OS has excellent integration with datatrack and makes life so much easier
Ease of communication with members and prospects and excellent integration with software.
PROSI love the texting feature and the fact that datatrack and club os sync with each other and implement the information into datatrack and vice versa
CONSIt is terribly frustrating that other companies can mass text but we cannot. This feature is the only thing that would make me consider switching to another program.
Pierre
Market Research, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
A great software! Easy to use and very dependable
Selling more memberships. I have none to say. Great Software! They're very quick on updates and solve any issues immediately. There's truthfully nothing I have to complain about as far as it goes for this software. The only way is up for this company and I am excited to see how far this company goes in partnering with other businesses to help get the job done.
PROSThe process in making my calls, scheduling appointments and setting up my presentation for my gym. Everyday when using this product it has done nothing but wonders and always gets the job done. Nothing has ever been so simple until I used Club OS
Andrew
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Club-OS makes our club follow up tracking a breeze!!!
The ease of tracking our sales team performance is amazing. I can hold our employees accountable and make sure our sales are always increasing!
CONSThe reporting is not as detailed and available as I would like. I have had to reach out to support a few times for seemingly easy reports (past PT usage for an individual member) that should be available.
Zach
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Club OS has been great for both customer service and personal training management.
The biggest benefit is our ability to easily keep up with our members and clients in an organized and automated way.
PROSIt's extremely easy to learn and use. For personal training, we originally used BodyWorkz and the process of migrating everything to Club OS was incredibly smooth.
CONSThere are some features I would still like to see added, such as leads populating as soon as they arrive in the system and not the next day, and I would also like more control concerning personal training contracts, such as changing billing dates.
Misti
Professional Training & Coaching, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
The software is good for the most part. I've only had a few problems and customer support is usually
It helps me manage my clients and a simple and easy to use
PROSIt is easy to use . I like that I can log on from anywhere and not just the gym. I also like that it sends my clients emails to remind them of their sessions
CONSThere have been a couple times where I have had clients sessions about to expire or they actually do expire. I would like there to be a feature that would allow me to extend the expiration date while the contract is still active. This creates a problem in me getting paid if the sessions are expired. It would be so much easier if I noticed that the sessions are about to expire and I could just go in and change the expiration date
Leon
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2017
Not hard to use and helps to keep track of client sessions and appointment. Dashboard is helpful.
Helps me with scheduling and tracking client sessions with ease and flexibility.
PROSUser friendly. Can use dashboard to follow up on potential clients. Assigned members info is great for keeping notes after contacting clients or attempting to contact clients.
CONSCan't edit no shows if you forget to complete os daily. Sometimes you can't find clients in assigned members to schedule mpass or training sessions if fitness consultant doesn't enter correct contact information.
jennifer
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
I am really enjoying this new system
-more organized -reminders are helpful -easy to track progress of employees -easy to follow up with members
PROSI like that it ties in with MBO and orange books are not needed, its also easy to keep trtack of employee KPI's
CONSOverall great product, we are still learning where everything is -When registering the appointment show, you have to let the page re load before turning prospect into member, that process could be easier -When scheduling an appointment straight from the Follow UP section, you have to actually go into the appointment secion to schedule a reminder for the owner, that feature isnt available when setting the appointment up directly. -Scripts go away after the first follow up, it would be nice for them to be there for those of us who also like to send email and text after calling. -Email scripts could be helpful as well. Sounds like a lot of complaining, I really love what you all have done with this system already, it has made my life easier.
Elizabeth
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2017
It is a good way to monitor and keep track of leads.
I enjoy being able to see when members check into the gym. Also, the automated emails can be helpful with adding value into prospects coming into the gym.
CONSIf a prospect downloads a guest pass and then comes and check into the kiosk and there is one slight difference in phone number, name, or email it will not recognize as the same person. It can be hard to monitor and adds multiple accounts for the same person.
Zachary
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
USE everyday and it is extremely easy to use and manage
makes managing our prospects 10x easier than when using "binders and paper" productivity is maximized
CONSoccassional integration issues like the use of our online link and guest waiver sometimes this leads to duplicate prospects and mistakes when following up
Sean
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Great platform!
Prospect and Member call management. For prospects, call scheduling intervals are ideal. Retention calls for members ideal as well.
CONSFrequent glitches/software update needs. At times, software is either really slow or not functioning at all.
Ryan
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Nice
I work in the fitness industry and this makes it so much easier to manage prospects, new members, and old members and schedule appointments, I would recommend to anyone in health and fitness industry.
PROSOrganization and ease for follow ups and appointments and communication with other softwares, smooth operating system.
CONSOccasionally glitchy, but not very often but overall experience has been great.
Phil
Recreational Facilities and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Club OS has worked great for me. I have had virtually no problems with it!
What I like most about this software is how easy it is to use and how organized it helps you become. When contacting multiple people a day it gets tricky remembering who you contacted when, but Club OS takes away all of that guess work.
CONSWhat I like least about club OS is there is not a way to search by most recently contacted, or at least not that I am aware of. Sometimes I'll want to add a note to the person I previously contacted minutes after the fact. If I forget their name it makes it difficult to search.
Ross
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Pending member wouldn't update
The interaction between the two systems we use, club hub and club OS, for 90 percent of the time works seamlessly.
CONSFollow up schedule with personal training and members doesn' t talk to each other. I don't want to call and talk to a member about personal training and then have our Manager call to ask him how they like the club. Should be synced
Mackenzie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Club OS
I really enjoyed that I have the ability to communicate with my members.
CONSI did not like that if I added a member in one system that it wouldn't add them to Club OS.
Courtney
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Love the follow up process and the variety it offers for reports, follow ups, pt sales & scheduling
Pt sales, scheduling, follow ups, etc!
PROSThe follow up features and the club blasts. I love that I can send out automatic blasts as well as fliers and things for members when we have events or promotions.
CONSCertain things are hard to modify or don't allow for changes. Can't adjust bill dates or things on contracts after they are set up.
Jake
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2017
This program is a convenient way for my club to contact prospects.
Streamlined our prospecting procedures
PROSWe really enjoy having a program that offers so much to each department of the club. Going paperless is always a plus for any company.
CONSAt time an employee may be limited to access certain prospects accounts. We also have difficulties accessing account entered by a terminated employee.
Luke
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great software for club us and member prospecting
Increased member population along with great customer and business communication
PROSSimple to use, great for prospecting members and communication. Our company follows through with many members using this software which benefits us immensely The site is always up and running. Makes communication easy and efficient
April
Health, Wellness and Fitness
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Club OS makes my worklife a whole lot easier and less stressful!
This software puts everything in one place in order to better manage clients and leads.
PROSI like the ease of use and the simplicity! It makes my job sooo much easier to have all information in one place and organized with reports.
CONSThe only things I can really say about the down side to club os is that some of the emails that I send to clients fail. The other thing that can be improved is adding an option to select a large amount of clients to send a mass text or email to.
Destyni
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
I love club os. I feel like it has everything I need
It is easy to use and it is easy to coach others on how to use. The dashboard is basically the bread and butter for our sales team.
CONSSometimes it can take awhile to find tips and hacks to make things easier. Updating from other interlocking systems can sometimes take a little longer.