I would describe my overall experience with eSoft Planner as a 10/10!! IMPECCABLE!!

[sensitive content hidden] !!! [sensitive content hidden] is hands down the most professional, knowledgeable, helpful, efficient, effective, swift, prompt, pleasant, wicked-smaht, etc etc customer support agent alive!!! He makes navigating eSoft Planner seamless!! He is available 24/7/365 and responds immediately to texts even!! The information he provides has alleviated any and all "self-induced-stress" due to "user-error" every single time!!! The software has taken even our business's complicated scheduling debacle and made it user-friendly and workable! It is with zero reservation that we recommend eSoft Planner to Power Your Passion!!

....I am a busy business owner and I do not have time to sit and THINK up an answer for this one!!! I love eSoft Planner!!

The import process from our old spreadsheet method was done by the company. The workflow for taking payment online was easy to set up. We have users that are only active during the summer, so our cycle includes a reset once a year. We add new users in the winter off a waitlist and members pay in the spring. The pool opens in summer and users have cards provided by PPC/eSoft and scan the barcode and their profile shows for the front desk staff and they enter the facility. At the end of the season, everyone is automatically deactivated and we start again.

The most common tasks are now adding and deactivating users, and that effort is very straightforward. Setting up swim memberships, prices, fees is a very customized experience and has many features that we do not use, but it really does suit our needs.

I think the standard reports take some time to build because they are generated on the fly. I wish we could do custom reports that can build via cron and be available quickly. Also, there isn't a way to inject custom html or css, but I understand the risks with supporting other people's code.

Serves the purpose for my business. Both in scheduling and in bookkeeping.

Good product for the money. Helps with tax info also

Not very user friendly. Users have trouble navigating the site initially

Our experience has been nothing short of amazing.

Esoft planner is the best scheduling system we have ever used. We totally love it.

We love everything about Esoftplanner from the program all the way to the support

I went through the pain of having to manually transfer information from spreadsheets and never quite feeling like I had enough information to finish the job. eSoft keeps most information at hand, and changes are usually easy to make. They are very quick to respond to questions as well.

The ease of use as well as helping to keep continuity year-over-year, as well as the ability to keep up with technology.

The reporting can be a bit cumbersome, and it absolutely needs an "export all data" function. While we do not want to work only from spreadsheets, they have their own uses.

We thoroughly enjoy eSoft Planner and our clients' comments have all been positive

It is very easy to use, and the support is second to none.

We haven't seen anything that either we can't figure out or get support for.

Experience has been great. I have been able to utilize financial reports to highlight how the business is growing and marketing reports to send camp and clinic information to clients in our software. I am still learning every day, but like utilizing the software to grow the buesiness.

Overall, it is pretty easy to use. As someone that has never been tech-savvy, it is user-friendly and does not take long to learn how to use the software. Similarly, I can train staff members in a short period of time on how to use the software, which allows me to focus much of their training on other important areas that come with the job description at our facility. I like the ability to input only a few items on a users profile for quick setup purposes as well. I rarely fill in the other areas in the profile setup but do like the option of filling it out or not. Additionally, I love being able to reserve multiple facility locations and dates instead of going day by day to do it.

Prior to working with [SENSITIVE CONTENT HIDDEN] on the issue, it was particularly frustrating dealing with different package types, but I later learned that a lot of that was set up incorrectly and it was unnecessary. The package types only applied to specific clients depending on which packages they purchased. She helped me change things around on our back end and set it up correctly. I really don't have any complaints about the software. As mentioned, it is fairly easy to use and does not present any issues for me.

We are frustrated with the system. It certainly has potential, and the customer service has been great. However, at year 4 I feel like we shouldn't be in contact as much as we are. I have yet to see an update or new feature since we've come on board. We have started comparing other companies and realize there are some that charge half of what we are paying now with more features. If it wasn't for the patient staff, we would have made the move a long time ago.

The online booking function saves us time by allowing instructors and clients to set up times at their convenience.

Lack of coupon codes, refer a friend credts, promotional/marketing options are lacking. Email marketing should have more options to make the email more inviting. Memberships should begin on the first rental not when purchased. Teams option fails miserably. Too many issues for admins and clients. The system could use updating, it's not super user friendly. I'm constantly walking people through steps on how to use the most basic function. It's confusing and overwhelming for people who don't have time to navigate the system. We have teams who rent for long term practices, having a monthly calendar that is clean and shows precisely what is projected each month would save time when finding days/times for these teams. No gift certificate option. The add account balance is a good idea but fails when I can't go back and see why a balance was added...even though a note section is offered, I can't see it to look back on. Not being able to adjust reservations that I've made on admin side is frustrating. I should be able to edit times and notes. Instead, I have to delete and start over. When instructors add availability, they cannot see what is happening in the facility or by month. They complain that adding time is tedious.

We have been using the software since January 2013 approx. My experience has been great. I am grateful for the tech support we have always received, the willingness lately to help us change some things on the profile pages, and the overall cost to run my business.

The initial cost. As of recent, last year or so, we have been able to make some changes on profile pages that were not possible to make previously that has really helped. Love the tech support. The ladies are great!

The look does not mesh with our web site. Needs the ability to be more adaptive on design to customers websites. If I were a new user, which I am not, I might find it difficult to use in comparison to other facility managers out there, but for me, I like the software.

Its easy to manage and it does exactly what we need it to. When I need help with anything the employees are always pleasant, knowledgeable and solve any issues we have.

sometimes, customers complain about not being able to book online from their cell phones. I wish I was able to view the calendar weekly and monthly instead of only daily

My overall experience with eSoft has been wonderful. I like the way eSoft keeps track of our customers yearly memberships and prepaid rentals.

As a side job, I helped schedule appointments using esoft for a sport facility, and I loved how simple and easy it was to use. I liked the way the software notified our customers to inform them of their upcoming appointments. I also liked the way customers could book their own appointments in the system without having to call the establishment. Customers can easily add money to their account using a credit card. It's that simple!

What I liked least about the software was that our trainers had to block off a cage in order to put in their availability. I wish the trainers could have their availability posted without having it take up several blocks of time. I'd like to have multiple trainers available at a certain time, but if I do that, then each trainer would have to be booked in their own cage, and that just doesn't seem efficient.

I have nothing but great things to say about my experience. They have a great product for the price and I would urge anyone getting into the sports facility business to use them.

From contact to set-up to implementation and use, there is no better company or people. They have been so helpful with everything, including working with the credit card processors. I highly recommend esoft planner. They don't try to upsell or sell you something you don't need. They tailor it to you and your business needs.

There are some nice to haves as far as functionality that I wouldn't mind being included in the eSoft system. But as far as value for the price, eSoft Planner is the way to go. They charge what they should for their product, not over priced, not under priced, but priced just right.

Customer support and advice is fantastic. Whenever I need help, I can reach out to [SENSITIVE CONTENT HIDDEN] of E-Soft himself and have a very educating conversation for potential revenue opportunities or just ways I can better use the software.

The Package Creation and membership combination is a great way for our business to increase revenue and overall customer satisfaction to create customized training plans for our customers. Group Lessons features, team features, and overall facility organization is great with the way it is designed.

Lack of a mobile presence and easiness to use with a mobile device. It is also a blocky old interface that needs a facelift. The marketing component could be improved with more features. There are a good amount of glitches that occur from time to time but this can happen with any software.

It is Very Easy to solve Conflicting class times.

Scheduling classes is One of the futures that it is very helpful for the line of business I am in. Organizing the type of classes to offer it is Another important/helpful future.

The Group classes and the Private classes can't be Displayed Simultaneously on the same View Page of the classes offered when Clients log in or just check out the classes offered without having an account. Clients/potential clients should be able to see All the classes offered by my business. When editing a class description I should be able to Edit All logistics of the class and Not Only dates= I have to delete the Whole class and redo the Logistics of it.

The software itself does a great job of supporting our business which is largely geared around renting batting cages and providing private instruction. The online capabilities have provided our customers the opportunity to self serve 24 hours a day. This has resulted in a huge increase in customer satisfaction and revenue for our company. That said, the biggest benefit with eSoft to date has been their support. Each time I contact their support team I am not only assisted with my technical questions but they help me think through my business model as well. This advantage is priceless for someone new in the industry and I couldn't thank them enough for their support.

I am looking forward to their app version being released.

Prior to eSoft, we registered our members by pen and paper, and membership was tracked through manual data entry. eSoft alleviated that burden, which was up to 20 hours/week (for a volunteer position). Now, all of this is done automatically as the members register.

The customer service at eSoft is top notch. It was so easy to transfer our data to set up our platform. Our members found the software very easy to use to register for our swim season.

I really don't have any complaints about this software. It transformed how we manage our membership and register.

The benefits are the POS system to better manage our inventory as well as managing free member passes and member/family information.

The POS system works well and we love the Account Balance capability to use for concessions and other items while at our pool.

It does not integrate with Quickbooks and we are limited in the time periods of the memberships and the amount of payments members can make toward member dues. We use Quickbooks to manage membership dues payments.

Minimizing refunds.

The color-coded events quickly help distinguish the event.

Although each user has their report needs, this software has too many reports, which never get used in our business.

Excellent, just out grew it after a few years.

Super easy to use, fantastic customer support and people to work with.

Wasn’t super glitzy in terms of the layout and customer end. Could have looked a bit more modern.

eSoft has been a great experience thus far. The staff have been responsive to our needs and making sure we have the training and understanding we need to make full use of our software capabilities. It has been easy to navigate and understand. We have also gotten comments on the client side expressing they like the setup.

The ease of use and functionality to meet our facility needs.

I woud like to have a mobile app to access everything on.

Great customer service ([SENSITIVE CONTENT HIDDEN] is helpful and quick to respond anytime I reach out) and easy to use!

Easy to use, implement, and understand the basic functioning

The mobile access isn't great and some of the features need updating - definitely the admin/staff having separate portals is frustrating at times

Very happy with the software and support staff.

We use this website to maintain our membership base for a small private swimming pool. Software has great features at a reasonable price. We are able to check in members and sell guest passes on the software. Very nice product.

None. Product meets our needs. If anything, it has more features than I need or use.

Not having to chase the money /invoice people on rental was a big help

User-friendly for clients, staff, & management. Liked the email/text reminders for games Cost was a plus aswell

Scheduling of games: the first team in always gets the first game every week. Have to manually change it. All other game times were alternated just not the 1st team listed. Weird and hoping it gets fixed in the future.

[SENSITIVE CONTENT HIDDEN] has been amazing to work with, from set up to 1.5 years in, anytime we have an issue or question the team is always quick to respond and help! Appreciate your help with our business! Thank you!

very easy to use, set up was easy, customer service is excellent

wish it was compatible with paypal/venmo, mobile version

EXCELLENT see above.

I like that things are constantly being added based on feedback from swim clubs. I like that the staff is incredibly helpful and quick to respond to emails and help desk questions. I like that they have yearly trainings at multiple times to meet the needs of all users.

I wish there was a report to come compare and filter members from one year to the next. For example members from 2019 that have yet to pay in 2020.