The Solution We Have Been Waiting For!

The initial attraction to Join It was the Eventbrite Integration. This is going to create big opportunities for us in creating and promoting events where memberships are included in the attendance cost. The ease of syncing with SurveyMonkey and EventBrite and MailChimp, and others is huge benefit. We rely on board member/committee member volunteers for our non-profit to assist me with various tasks, and letting them work with these services they are used to from other things they do in their lives is a huge plus. The initial best part of moving to Join It was the friendly, fast, and thorough assistance in migrating. We signed up for the Business plan, and it was money well-spent. It's so refreshing to find that. From the conference call explaining the service to me, to the migration itself, to helping me sort things out in the feature set, it has been delightful. I normally cringe at the thought of chat support. Not this time. We used another membership management company, they were not friendly or responsive, took a long time to reply, had no integrations, and a clunky user interface that looked like it was written in Cold Fusion in 2001. Firing them and taking Join It live for our members made my day.

Pros

It looks great, functions great, has all of the outside automated integrations we need, the pricing is very fair, and it is simply intuitive to use.

Cons

I don't have any least likes about it at this point.

The most amazing customer service I've ever had!

Their customer service is second to none and literally has kept me from pursuing other more robust platforms. I'll take a company that's willing to listen to their users over a huge name that has a few more bells and whistles but is unreachable and / or provides the standard "that's a great idea. I'll send it to our team. Maybe one day we'll do something about it."

Pros

They have listened to my feedback and actually implemented multiples of my suggestions! It's super-cool to see them shape the software based on our needs, and to hear back from a real person usually within 1-2 days. Otherwise the automations are great, and I love the custom admin fields.

Cons

Really needs to have a Zapier integration so that I can do more reporting and moving of data automatically. Also I'd love to see a referral system built for memberships...that's something NO ONE in the business has and it would be a huge selling point!

Good Potential Membership APP

Very simple and good if you like minimalistic approach but high price for what you get.

Pros

I like the simple, minimalist approach. User friendly and really great customer support. Has all the basic features a small organization needs

Cons

Price is somewhat high compared to other full blown apps doing much more than joinit. To upload your members database you will need to submit manually to customer support. All other competing apps I have tried will do this automatically with your mapping input. Does not have webpage features, just very minimal and basic. Financial reports are lacking.

Finally a dedicated solution just to manage membership

Overall, we are very satisfied with this product. We have tried several other alternatives that we had to use all sorts of workarounds to achieve our goals. Join It is a streamline membership management solution.

Pros

My favorite feature of Join It is that it focuses on managing memberships. Many of the other CRM solutions we discovered provide 25 features, but are lacking on member management.

Cons

Sometimes the website is slow and data entry takes a bit too long.

Using Join it to manage society members

JoinIt allows us to use our data to accelerate our membership experience. The team has been super supportive and helpful with quick replies. Really feel like a valued customer.

Pros

JoinIt has been a fantastic asset since we first began using the product 2 years ago. It allows us to easily manage memberships without having to handle and document cash. The integrations is what really makes this platform, allowing us to use our membership data in meaningful ways.

Cons

A few more integrations and an API would allow us to really get the most out of JoinIt.