Join It Software

FrontRunners 

About Join It

Join It is a cloud-based membership management solution built for small and midsize businesses. It allows users to build a centralized membership database, search contacts, create web pages and more. With Join it, businesses can create customizable landing pages for their events and invite prospective and current members to register for upcoming events. Organizations can create custom membership plans offering different benefits at different prices. Membership renewal periods can be defined using recurring billing tools. Join It offers dedicated portals that enable members to create profiles and enter personal details, including profile photos. The solution integrates with Stripe to process online payments. It also integrates with various other applications su...

Join It Pricing

Basic: $0 Pro: $29 / month Business: $99 / month

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

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Join It Membership Management

Join It User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 75 reviews

Gil

Company size: 2 - 10 employees

Time used: Free Trial

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

Good Program

User Profile

Taylor

Verified reviewer

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Highly Recommended

Amazing. We had a few issues with syncing 3rd party items (entirely our fauly for making errors prior to joining this platform). Join IT went out of their way to not only help identify the problem but also recommend a solution. 10/10

Pros

We love using Join It. Their customer service is amazing and goes beyond what was expected and what ive recieved from any other company. My organization loved our free trial so much (30 days. ) we have decided to subscribe on an annual basis.

Cons

Obviously as a nonprofit justifying spending money is really hard. While we always would want things to be cheaper for us, the cost also was the lowest we had found for the best platform/features.

Reasons for switching to Join It

This platform is amazing. we no longer need to manually follow up with members for payments and update our mailing lists. It was simply too much work for something a database system can do much more efficiently and accurately.

Response from Join It

Thanks for the very kind words, Taylor! It's a pleasure to support you!

Replied July 2020

Sacha

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

These JoinIt Folks Thought of Everything

I now know of only 2 membership management companies - JoinIt and Others. I am struggling to name what it didn't solve. I'm normally reserved on reviews but this one deserves a bit more than my normal polite comments. Exceptional experience.

Pros

Incredible simplicity, versatile application across all my services , the digital membership card is what brought me to them and then l found membership management paradise . Best in class for flexibility. 6 stars in my book. You guys are not visible enough, though. It took me 2 months to find you and yet, you are the best thing on the market without the pizzaz. That offline payment toggle is a gem, it fixed my headache for African countries that don't have credit /debit cards. I was contemplating going part manual for offline registration then you cured that by actually allowing me to use joinit as a registration and prospecting tool. [SENSITIVE CONTENT HIDDEN] and team, you guys are geniuses. You actually did think of everything and if it's not yet there, I'm sure you are already thinking it

Cons

Paypal is a necessary evil. You could add that if you can. WhatsApp and telegram integration is a must. I want to see just my brand on my links. Although the effect is minimal, the joinit branding tends to make us look like we are using a freebie. Although i already forgave you for it because you got everything else right. Any chance there will be an offline USSD link to cater for Africa's Wi-Fi-less citizens who would end up spending more than their subscription payment just to register themselves? I know it's there, it's completely whatsapp or SMS based. It would be nice to have that too

Reasons for choosing Join It

JoinIt stood head and shoulders above all. They are a human centric solution for struggling startups and ambitious boomers, entrepreneur wannabes and professional, but still it gave me a chance to boast a world class subscription software of high quality at a very low price . Highly intuitive software. Great customer service from [SENSITIVE CONTENT HIDDEN]. 10 stars all the way

Reasons for switching to Join It

PayKickstart didn't have time membership layers that I needed. I needed ti add whole families under one subscription due to the nature of my service business. With PayKickstart I would have had to ask subscribers to register multiple accounts with different email addresses just to add they offspring and spouses!

Paul

Company size: 11-50 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

February 2022

Prepare for poor to no customer support and significant unannounced changes

Terrible. It started off well, until you got your first proven. By that point you are pretty much committed to trying to make it work. Their customer service is slow and unhelpful, and comes across frankly as uninterested. This year they started making changes to their platform that significantly affected its usability and how our clients interacted. They were unwilling to discuss and the answer we got was essentially “sorry that’s how it is”. This week we have a seen more changes that are intrinsically linked to how we do business. We’ve had never parents randomly canceled, we’ve been unable to set up payments to the future with any confidence and more and more collapses in how it functions. Fortunately e had already found an alternate platform and have started migrating new customers to that. Now we are forced to do a full migration which will costs significant staff hours and embarrassment with clients. Changes to platforms happen I know this but to make major changes without announcement and with a shrug of the shoulders is Damsgaard f for business. The biggest issue we have is their customer service is basically non existent. Do not expect help.

Pros

Initial ease of use and clarity of finctions.

Cons

Unannounced changes effecting payments

Reasons for switching to Join It

Terrible customer support

Response from Join It

Hi Paul! Thanks so much for providing us with this feedback. We sincerely do care when we miss the mark and fall short of our customer's expectations, and it really sounds like we messed up here. I take full responsibility and apologize for that. I'm going to reach out to you directly to see if there's anything that we can do to make this right. Sincerely, Mitch

Replied April 2022

Rodney

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2021

Very Happy JoinIT User

The key business problems we were trying to resolve in this organisation was to provide a better user experience for people becoming members of the organisation. We wanted a system that was easy to administer and easy for end-users. We also wanted end users to be in control of their own information. Finally, we wanted a system that integrated with other tools that we were using so that we could mix-and-match best-of-breed solutions together. JoinIT provides what we need. We actually implemented JoinIT based on the recommendation of another organisation and we are pleased we did. Implementation and migration were very simple and the people supporting JoinIT are very friendly and helpful.

Pros

Setting up membership types, the integrations with leading tools, and the ability to accept online processing payments via credit card were all big draws for this software. The software is also incredibly easy to use.

Cons

There are some Quality of Live improvements that could be made to the user experience such as the ability to get an invoice directly from an user's membership record (instead of clicking through to the payment processor's website), the ability to store a document in a membership record (some memberships can require verification of eligibility), and having more freedom/flexibility in payment processors (Stripe is okay, but some more competition is never a bad thing). But none of these are deal-breakers.

Reasons for choosing Join It

The other products weren't really designed to be modular, meaning that we basically had to turn over all aspects of our services to them so it felt like we would be locked in. Also, we were already using best-of-breed solutions out on the marketplace, so we wanted to continue using them and retain control of most of our extended IT infrastructure. Only JoinIT seemed to allow that quickly and easily.

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