Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"I like the simple, minimalist approach. User friendly and really great customer support. Has all the basic features a small organization needs"
"It looks great, functions great, has all of the outside automated integrations we need, the pricing is very fair, and it is simply intuitive to use. "
"Easy to use. Eventbrite Integration is very well done and allows us to set up multiple membership discounts for our Events."
Cons
"There is a function to send out emails to our members, but no facility to save a copy of the email in the system. We do have a work around though which is really helpful."
"Wish it had an embedded Event Manager. Minor - Arrangement of Custom Fields for the signup form is a bit awkward, but manageable."
"Sometimes the website is slow and data entry takes a bit too long."
Join It Reviews
Filter by:
June 2020

Taylor from Alberta Hands & Voices
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Highly Recommended
Amazing. We had a few issues with syncing 3rd party items (entirely our fauly for making errors prior to joining this platform). Join IT went out of their way to not only help identify the problem but also recommend a solution. 10/10
Pros
We love using Join It. Their customer service is amazing and goes beyond what was expected and what ive recieved from any other company. My organization loved our free trial so much (30 days. ) we have decided to subscribe on an annual basis.
Cons
Obviously as a nonprofit justifying spending money is really hard. While we always would want things to be cheaper for us, the cost also was the lowest we had found for the best platform/features.
Reasons for Switching to Join It
This platform is amazing. we no longer need to manually follow up with members for payments and update our mailing lists. It was simply too much work for something a database system can do much more efficiently and accurately.

Response from Join It
Replied July 2020
Thanks for the very kind words, Taylor! It's a pleasure to support you!
February 2020
John from The Roots.FM
Company Size: 2-10 employees
Industry: Media Production
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
The more you use, the better the fit
Like most small organizations we don't have enough staff or a dedicated IT person on site. But even without dedicated membership staff, Join It simply made membership signup and payment problems go away. Solve my problems quickly and you get my business. Our members now do 100% of their own member setup on the Join It Portal. Talk about saving us time.
Pros
We use every feature Join It provides. To me this is the true measure of the worth of any software app. It took less than a day setup, write copy and prepare offers so we could start signing up members with Join It. Our members mentioned how easy it was to sign up and begin their membership. We signed up 35 members in the first day Join It was on-line. Not one problem. It took us 2+ weeks to get the app Join It replaced up and running. And then we needed to bring in a consultant to finish our setup.
Cons
I guess we wanted to eat our cake and lose weight too. We had to adapt a few of our membership options to the way Join It wanted to handle them. Once we did, everything was fine. In fact I forgot what the origional way we wanted to do things it was. I would have prefered to bring more of Join It's member facing screens into our WordPress WEB site. We use their Portal and no members seem to care.
Reasons for Choosing Join It
After doing a few demos it became clear to us that Join It just made more sense right "out of the box." I signed up for the Join It free 30 day test drive. In a day or 2 we were all setup and on-line. No need to look further.
Reasons for Switching to Join It
We had difficulty with an older version of Apricot. It required the help of an outside consultant to get it setup. It also provided a number of features we had no need for. That is wasted money. In the end our staff was confused and entered over 100 memberships incorrectly. That was a mess to correct.

Response from Join It
Replied February 2020
Thanks so much for the very kind words, John! Our favorite compliment to hear is that we keep it "Easy to Use!". We're looking forward to working with you!
February 2021
Sharon from Friends of the Georgetown Animal Shelter
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Using Join It to Manage Memberships in Nonprofit Organization
Overall, we are very pleased with our Join It experience.
Pros
The membership renewal feature (automatic emails) is very effective and saves time. The merge memberships feature is very useful!
Cons
Inputting offline payments (e.g., from checks or cash) took a bit of time (and trial and error) to understand. But after we entered several and corrected some of our mistakes, we understood how all of the fields worked, and it made sense.
Reasons for Choosing Join It
Join It was recommended by our website developer for managing memberships to our nonprofit organization. The website developer set up a lot of the links for us, but it was easy for our board of directors to learn how to use the software. Join It provides prompt and excellent feedback when we submit questions using the chat feature.

Response from Join It
Replied February 2021
Thank you for the kind words, Sharon! It's been an absolute pleasure working with you and the Friends of the Georgetown Animal Shelter! We love supporting incredible causes, so it's absolutely our pleasure. :)
December 2020
Gail from Dog Club
Company Size: 51-200 employees
Industry: Education Management
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
5.0
Functionality
3.0
December 2020
Free Trial
Club membership of a voluntary organisation is always a problem. I'm looking for some way to consolidate all the bits and pieces various members are storing. With this programme I think I will be able to do it. The Support service is excellent and [SENSITIVE CONTENT HIDDEN] has been very patient with my queries!! I will write a further review when I've had a bit more time with it!
Pros
It seems to have the features I am going to need, but as I am still trialling it I can't really give a full evaluation.
Cons
Haven't yet had a chance to try all the features.
December 2020
Greg from Taylor Freelance
Company Size: 2-10 employees
Industry: Sports
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Good product on it's way to a great product
Love this company! They have been very helpful with problems and giving me ideas for implementation in our organization.
Pros
This software is very easy to use. It's not as feature packed as some software, but, it's very useful and features are being added as time goes on.
Cons
Lack of reports. This is a problem with a lot of online software
Reasons for Switching to Join It
Wild apricot was getting very expensive. Yes, it had a ton of features, but, the price escalation was not acceptable.
December 2019

Jorge A from Burns & McDonnell
Company Size: 5,001-10,000 employees
Industry: Utilities
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
December 2019
Good Potential Membership APP
Very simple and good if you like minimalistic approach but high price for what you get.
Pros
I like the simple, minimalist approach. User friendly and really great customer support. Has all the basic features a small organization needs
Cons
Price is somewhat high compared to other full blown apps doing much more than joinit. To upload your members database you will need to submit manually to customer support. All other competing apps I have tried will do this automatically with your mapping input. Does not have webpage features, just very minimal and basic. Financial reports are lacking.
Reasons for Choosing Join It
I have not purchase joinIt yet. Strongly considering TidyHQ for better features and lower price.
September 2020
Dominic from ICF Oregon
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Joinit has rescued of from WildApricot
My organization used Wildapricot before. It made doing all we wanted to do kind of simple, combining website building, emailing, selling tickets, and taking payments in one program. Problem is, it didn't do any of those things very well. Our website felt like it was built on Windows 95, and doing anything was just sort of a pain. Lots of bugs that I had to learn to work around. I was looking for something that would allow us to offer membership discount and also have an awesome website. I wanted to start selling through eventbrite, so people not in our community could learn about our events. I found JoinIt, which looked better than anything else in my research, and haven't looked back. This company understands the modern world. They integrate with the best technologies. And they excel in service, knowing that's the best way to serve their bottom line. I'm very excited, and anticipate the program will only get better.
Pros
The ease of use, integration with leading software, and impressive customer support.
Cons
It's still pretty new, and some cool features are still in Beta stage (member directory, uploading contacts)
Reasons for Switching to Join It
WildApricot was limited and clunky. Most importantly, their website builder doesn't compare to WordPress, nor does their email compare to MailChimp, nor do the events have the benefits of Eventbrite- which I am now liberated to use because of JoinIt.
July 2019

Justin from PowellsWood Garden
Company Size: 2-10 employees
Industry: Environmental Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Finally a dedicated solution just to manage membership
Overall, we are very satisfied with this product. We have tried several other alternatives that we had to use all sorts of workarounds to achieve our goals. Join It is a streamline membership management solution.
Pros
My favorite feature of Join It is that it focuses on managing memberships. Many of the other CRM solutions we discovered provide 25 features, but are lacking on member management.
Cons
Sometimes the website is slow and data entry takes a bit too long.
Reasons for Switching to Join It
Salesforce was massively complex and required serious development to customize it to match our organization. Join It seemed to know ahead of time what we are trying to accomplish and streamlined the management process.

Response from Join It
Replied July 2019
Thanks for the kind words, Justin! It's been an absolute pleasure working with you and the PowellsWood Garden!
October 2019
Darrell from Help Alberta Wildies
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Very pleased with the platform
While exploring the platform, the customer service was fast and courteous. Clearly, this team has spent a lot of time developing this system that works so well for a non-profit.
Pros
It totally manages enrolment of new members and is easy to navigate the membership data.
Cons
Haven’t found a con yet. So far, everything works as advertised.
Reasons for Choosing Join It
We found the price point more reasonable for our purposes, and liked the platform better.

Response from Join It
Replied October 2019
Thank you for the very kind review, Darrell! Working with Organizations like Help Alberta Wildies is why Join It exists! :)
January 2021
Aaron from Poster House
Company Size: 11-50 employees
Industry: Museums and Institutions
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2021
Most intuitive membership platform on the market
Pros
Incredibly easy to use and set-up, with a friendly and fast support team too for bouncing questions off of. The membership database is super customizable, which is perfect for our needs as a museum. We can export data using tons of filter options, like specific membership types or date ranges of join/expiration. Also amazing integration with Eventbrite! This offers us a way to provide discounted and free tickets to members, offer different perks amount different membership levels, and track all of their discount usage in one place, while creating a seamless and simple experience for the member when checking out on Eventbrite.
Cons
No gift membership option, which we would LOVE to see added in the future. Also would like to see the digital membership cards be expanded to be able to include multiple logos, such as logos of other institutions we have partnerships or reciprocity with, as well as a space for text on the back of the card to provide hours, contact information and our current exhibitions like Cuseum offers.

Response from Join It
Replied February 2021
Thank you so much for the kind words, Aaron!
April 2020
Wendy from City Business Library
Company Size: 2-10 employees
Industry: Information Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2020
Review of Join It membership software
Join It has enabled me to gather meaningful data on my clients, eg where a new member heard about our services, which industry sector they are in, legal structure, etc, all of which helps me with our marketing plan. Any time I have wanted help, both [SENSITIVE CONTENT HIDDEN] have always been there to give me assistance, and they are also compiling a list of additional options that their customers have requested and they update me as and when there are new functions available.
Pros
It was very easy to set up, and easy to amend features as we ourselves develop. It is very easy to use, gather relevant data and communicate with my customers. The customer support is superb. The quick help guides often have answers to my questions, and if not, then I can use the online chat support, and [SENSITIVE CONTENT HIDDEN] are excellent at getting back to me quickly and are always helpful.
Cons
There is some limitation in separating out different user types, as at present there are some features that apply to all user types. I would also like more options to tailor the landing page, as at present it is very limited in what I can do with it. When I initially set it up, I had difficulty setting up our account with the financial company's software, that is used by Join It (however, Join It supported me with this, and I imagine this would be the case with all financial software companies).
Reasons for Choosing Join It
I selected Join It over alternatives as it seemed so straight forward to use and manage (which it is). It was less expensive than many alternatives, and I felt/feel I get great value for money, and superb support from them.
Reasons for Switching to Join It
The previous system I used has no way of capturing meaningful data on my clients, which meant I couldn't tailor marketing to different users. It was also labour intensive to add data, and gather statistical data on clients.

Response from Join It
Replied April 2020
Thanks for the kind words -- and all the wonderful feedback so far! We look forward to shipping some of the requested features for you! :)
February 2020
Janet from The Every Heart Project
Company Size: 2-10 employees
Industry: Professional Training & Coaching
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Upgrade for Your Membership or Organization!
Overall we are very pleased. This is the first membership software that works for our group.
Pros
My team loves this system so much! I appreciate the new directory feature, but hoping it will expand even more. Love the finances and direct integration with EventBrite and Stripe! So seamless and makes life so easy to run reports and help members.
Cons
The only challenge we had was with the system creating both an active and prospective member profile. So when members would login using the wrong email, it would create a duplicate account but not linked to their financial stuff. We finally turned off that feature.
Reasons for Choosing Join It
Pricing was good, but integration with EventBrite was the main deciding factor!

Response from Join It
Replied February 2020
Thanks for the kind words, Janet! It's such a pleasure being able to work with you and your Organization! :)
July 2020
John from The Roots.FM
Company Size: 2-10 employees
Industry: Broadcast Media
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Join It, less is much more
Cost of implementation was very low. No outside consultants needed, no staff hours wasted in endless training. JoinIt was simply the best experience we have ever has ramping up new software.
Pros
This is my second try at software to manage our radio station membership. Our first try was a very popular package that required an outside consultant to ramp up. In the end we made mistakes that cost us members. With JoinIt we were running at 100% in 2 days. JoinIt is simple, powerful and stable.
Cons
Part of the price you pay for being easy to use is not including every little tool you might never need. If JoinIt continues to fine tune their software will core improvements we will never switch.
Reasons for Choosing Join It
No we switched from Wild Apricot. Once we had JoinIt on-line our search was over.
Reasons for Switching to Join It
Apricot was very difficult to setup and learn. We made a major mistake in setup that threatened our member relationships.
March 2019
Mike from TI:ME - Technology in Music Education
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
The Solution We Have Been Waiting For!
The initial attraction to Join It was the Eventbrite Integration. This is going to create big opportunities for us in creating and promoting events where memberships are included in the attendance cost. The ease of syncing with SurveyMonkey and EventBrite and MailChimp, and others is huge benefit. We rely on board member/committee member volunteers for our non-profit to assist me with various tasks, and letting them work with these services they are used to from other things they do in their lives is a huge plus. The initial best part of moving to Join It was the friendly, fast, and thorough assistance in migrating. We signed up for the Business plan, and it was money well-spent. It's so refreshing to find that. From the conference call explaining the service to me, to the migration itself, to helping me sort things out in the feature set, it has been delightful. I normally cringe at the thought of chat support. Not this time. We used another membership management company, they were not friendly or responsive, took a long time to reply, had no integrations, and a clunky user interface that looked like it was written in Cold Fusion in 2001. Firing them and taking Join It live for our members made my day.
Pros
It looks great, functions great, has all of the outside automated integrations we need, the pricing is very fair, and it is simply intuitive to use.
Cons
I don't have any least likes about it at this point.

Response from Join It
Replied April 2019
Thanks, Mike! It's been a pleasure working with you! We're appreciative that you chose to work with us! :)
April 2020
Jim from Hands-on House Children's Museum of Lancaster
Company Size: 11-50 employees
Industry: Museums and Institutions
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2020
Saved!
Pros
After a horrid launch with a competitive product, I switched to JoinIt and was up and running in 1 day. No hassles, no excuses, just progress and support. Sent my data, they notified me of errors, we fixed them and BAM! it was done. Taking on new members within the hour.
Cons
I'll let you know. Would rather have not paid out 12 months up front.
Reasons for Switching to Join It
They didn't deliver, didn't listen. I have 600 members but over 5,000 records because of the way they managed my data - different then we agreed. Costs went from 100 to over $300 per month and still doesn't work. Also took over 5 minutes to record a single member.

Response from Join It
Replied April 2020
Thanks for the kind words, Jim! We're thrilled that we were able to get you up and running so quickly! :)
December 2018

April from Women in Digital - USA
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
The most amazing customer service I've ever had!
Their customer service is second to none and literally has kept me from pursuing other more robust platforms. I'll take a company that's willing to listen to their users over a huge name that has a few more bells and whistles but is unreachable and / or provides the standard "that's a great idea. I'll send it to our team. Maybe one day we'll do something about it."
Pros
They have listened to my feedback and actually implemented multiples of my suggestions! It's super-cool to see them shape the software based on our needs, and to hear back from a real person usually within 1-2 days. Otherwise the automations are great, and I love the custom admin fields.
Cons
Really needs to have a Zapier integration so that I can do more reporting and moving of data automatically. Also I'd love to see a referral system built for memberships...that's something NO ONE in the business has and it would be a huge selling point!

Response from Join It
Replied December 2018
Thanks, April! It's been wonderful working with you! :)
January 2018
Bruce from National Minority Council
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2018
Right price for the features we actually use. Very easy and user-friendly interface.
Our organization became more organized and felt more comfortable paying for the direct value that we were receiving.
Pros
We spent years using another membership management solution -- paying full price when we really only used two or three pieces of the product. We came across Join It through the ticketing and event management platform that we used. The fact that Join It integrated with the web apps that we already were using was a huge plus, e.g. MailChimp and Eventbrite, but the price point is what sold us. Relative to the other options out there, Join It seemed to provide the best value. We've loved it so far!
Cons
We've encountered one or two bugs as we became power users of their Eventbrite and MailChimp integrations. While the bugs were a source of frustrations temporarily, the team was responsive and helpful in finding a resolution.

Response from Join It
Replied January 2018
Thanks for the kind words, Bruce! It's a pleasure working with you.
May 2020
Jeff from The Gresham Club
Company Size: 51-200 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2020
Perfect for managing our Club membership
Easy to use and functional. With a few more small tweaks it would be perfect. The JoinIt team will listen to all comments and will take action to improve the package if appropriate.
Pros
The integration with other apps such as Stripe payments and MailChimp make this software very usful. The level of support is excellent and mostly the response time is rapid compared to other packages.
Cons
Ther are still a few usability issues that could be improved, particularly in the use of email templates

Response from Join It
Replied July 2020
Thanks for the review, Jeff!
February 2019
Scott from ENUSEC
Company Size: 2-10 employees
Industry: Computer & Network Security
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Using Join it to manage society members
JoinIt allows us to use our data to accelerate our membership experience. The team has been super supportive and helpful with quick replies. Really feel like a valued customer.
Pros
JoinIt has been a fantastic asset since we first began using the product 2 years ago. It allows us to easily manage memberships without having to handle and document cash. The integrations is what really makes this platform, allowing us to use our membership data in meaningful ways.
Cons
A few more integrations and an API would allow us to really get the most out of JoinIt.

Response from Join It
Replied February 2019
Thanks for the kind words! It's been such a pleasure working with you! :) Looking forward to serving you for years to come!
March 2021
Tracy from NoMa Bark Park
Company Size: 1 employee
Industry: Recreational Facilities and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
User Friendly
Pros
It is so easy for members to register, pay and send records without getting confused. Many different people use our site everyday. I needed to call for support and was surprised at how fast the response was, my issue was resolved in a very fast friendly manner.
Cons
I haven't run into any issues with this software yet, I'm not the one who set it up so I can't speak to that. I do use it everyday and am pleased.
July 2020
Thomas from Gamewardens Association, Past and Present
Company Size: 1,001-5,000 employees
Industry: Defense & Space
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2020
Evaluate this One For Sure
Simply put, I couldn't be more pleased.
Pros
I spent around 2 months doing evaluations of this type of solution. For the size and type group we represent, this is the answer! The User Interface is well organized, and just makes sense! Doesn't contain a lot of features that we won't use. Support is the absolute BEST I encountered. No waiting up to 24 hours for an email response. Their use of the chat "Intercom" solution was immediately responsive.
Cons
Wish it had an embedded Event Manager. Minor - Arrangement of Custom Fields for the signup form is a bit awkward, but manageable.
Reasons for Choosing Join It
The User Interface is well organized, and just makes sense! Doesn't contain a lot of features that we won't use, but does offer what is needed to properly manage our membership. Support is the absolute BEST I encountered. No waiting up to 24 hours for an email response. Their use of the chat "Intercom" solution was immediately responsive
Reasons for Switching to Join It
Support and Help was unsatisfactory. Action turnaround was 24+ hours.
October 2020
Kevin J from The Modern Whig Institute
Company Size: 2-10 employees
Industry: Think Tanks
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
JoinIt Worth Every Penny
Excellent. There's really no other word for it.
Pros
JoinIt made it very easy to establish membership levels and then change them as needed. As a new organization we knew we wanted to make an introductory offer to our legacy mailing list, but we weren't sure what the second phase would look like when we opened up to the public. Once we decided we were able to immediately implement the program with incredible ease.
Cons
It's hard to find a knock against this platform. As the executive director of our organization I'm pretty busy with work in a number of areas and needed something we could rely on which was also intuitive and user-friendly. JoinIt provided all the bells and whistles we needed right away, and right at our fingertips.
Reasons for Choosing Join It
Our consultant gave us several options for this component in our tech stack. JoinIt was not the least expensive one (although it was close) but seemed to be the best value by far. That initial perception was immediately borne out after we implemented it. Highly recommended.

Response from Join It
Replied October 2020
Thanks for the kind words, Kevin!
June 2020
Maureen from Curvy Riders MCC
Company Size: 501-1,000 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Curvy Riders Membership Software
When I had technical problems very recently, I was lucky enough to have [SENSITIVE CONTENT HIDDEN] on the other end of my email conversation. She was just amazing and so helpful with her suggestions to work through my problem. She went above and beyond and was readily available all of the time. I have also had occasion to speak to [SENSITIVE CONTENT HIDDEN] on email and she also has been so helpful.
Pros
This software is so easy to use, however there are times I have a problem or two. It is user friendly and easy to understand.
Cons
There is a function to send out emails to our members, but no facility to save a copy of the email in the system. We do have a work around though which is really helpful.

Response from Join It
Replied July 2020
It's been a pleasure working with you, Maureen!
November 2020
Neil from National Shooting Council
Company Size: 2-10 employees
Industry: Government Relations
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
So easy to use, flexible to set up and the integrations work well
There really isn't anything bad you can say about this product. I did a fair bit of research and am glad I landed on this. All you need to do is change some of the "Americanisms" in the template emails etc but apart from that, this is ready to go for even the smallest databases. In fact we started with zero and are now in a health four figure range thanks to the way this works. Obviously this comes highly recommended.
Pros
Easy to use interface Integration with MailChimp Customer support
Cons
There is no integration with PayPal but understand that this is on its way
Reasons for Choosing Join It
Thought it would work well with what we needed - and we were right. The integration with MailChimp is particularly valuable to us.
January 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Great support and a killer product. JoinIt really helps our club and our members.
Pros
When our fledgling club was looking for a billing tool to help us sign up members quickly, I found JoinIt during a frantic Google search session. It has been very impressive to see how fast the JoinIt product has grown over the last 15 months that my club has been using their product. It was very easy to get my plans added to the system, connect to Stripe then start taking sign ups. In under 15 minutes we had a page online for folks to join our club.
Cons
It would be great if the domain integration was more robust. Ideally we could actually use JoinIt to actually be our website, it is just so close. There are a few bugs yet with the Stripe integration, I am very happy to report that the founders do get it sorted out very quickly.

Response from Join It
Replied January 2018
Thank you for the kind words! And for being with us since the beginning! :)
March 2020
Philip from Graitcer & Associates
Company Size: 51-200 employees
Industry: Environmental Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Great program for Non-profit organization
Pros
We are a small nonprofit with limited budget and no in house computer person. I'm a retired doctor and volunteered to try the program. It is simple to set up, flexible enough for our needs, and it synchs with MailChimp, QuickBooks, EventBrite as well as our website. Most important, however, is the incredibly excellent customer service available via chat. I can ask dumb questions and they're answered promptly. There has been much hand holding (from a distance), but I've got it doing what we've wanted to do for several years - have a members' data in a full functioning database that allows us to keep track of memberships, automates renewals, automates accounting, and streamlines our volunteering activities.
Cons
Some features, like a hard coded link to our web page, can not be removed from standard templates.

Response from Join It
Replied April 2020
Thanks for the kind words, Philip! It's a pleasure working with you!
April 2021
Jane from Pickleball Lincoln INC.
Company Size: 201-500 employees
Industry: Recreational Facilities and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
2.0
April 2021
Join it review
For the most part my experience with Join It has been positive but there are times I get a little frustrated by the little things that I am not able to do.
Pros
Pros for Joinit: Easily integrates with Mail Chimp; mass emailing; member information available to view; membership lists are downloadable
Cons
Cons for Joinit: Cannot include attachments in a general mass email; when viewing members, when you view members, using the sort it drop down to "members name -- A-Z or Z-A" it alphabetizes by first name, not last name; when you view a member's personal information page and then back out, it takes you back to the beginning not where you left off
Reasons for Choosing Join It
Don't remember. Plus I did not make the final decision
Reasons for Switching to Join It
Because it was going to be costly to stay with TiH
November 2019
Diana from Belmont Heights Community Association
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Perfect Membership Management Software for Novices and Experts Alike
We were exploring various membership management software systems and Join It met all of our needs at a price that was reasonable. The site was easy to become familiar with and was laid out in a clean and visually streamlined manner. There are enough options to customize things but not so many that it is overwhelming for people who do not have experience with membership management systems. I highly recommend this for all types of companies, whether you are a non-profit or a for-profit business.
Pros
Visually clean page that is easy to use for members of all ages Ease of use and navigation Layout of tools Very responsive customer service department Reasonably priced Streamlined with other services such as Survey Monkey, Constant Contact, etc.
Cons
I have no cons at this point and would recommend this product.
Reasons for Choosing Join It
Price, positive customer service experience, ease of use.

Response from Join It
Replied November 2019
Thank you so much for your kind words! It's been a pleasure working with you so far, and we look forward to collaborating even more!
September 2018

Mary from United Arts of Central Florida
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Membership Made Easy
It was so exciting to see the first renewal payment come in, from a reminder notice, and the person even upgraded their membership! Reminders are something I didn’t have time for and the software has made this automatic. I also have to say that the customer service is incredible, even on the free version. The tech support staff get back to you quickly with thoughtful and detailed advice for whatever problem you’re experiencing, and tailor it to your situation. This is really surprising for a free product.
Pros
I’m volunteering for a tiny nonprofit, and love how easy Joinit is to learn and use, even with the very limited time I have for volunteering. I also really like the attractive layout. Both differentiated it from the other programs I looked at, which were clunky/unattractive and seemed complicated to onboard. I love that I can set up a varied membership structure (ours is pretty complex) that allows our members lots of options.
Cons
I think the address should be an available field in the free version. (You can import/export addresses, but not edit them on screen.) It’s a standard field all membership organizations use, and collected at the point of sale. However, the pricing is reasonable enough that I am optimistic that new memberships will soon make the paid version pay for itself.

Response from Join It
Replied September 2018
Thanks for the kind words, Mary! It's a pleasure serving your organization!
February 2020
William from The Valley School
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Great Membership Management Software
Provides an easy solution for managing Membership and handling all of our events using Eventbrite
Pros
Easy to use. Eventbrite Integration is very well done and allows us to set up multiple membership discounts for our Events.
Cons
The product seems to do everything we need very easily. Can not think of any shortcomings.

Response from Join It
Replied February 2020
Thanks so much for the kind words, William! We look forward to working with you! :)
June 2017
Casey from Sick Puppies Comedy
Company Size: 11-50 employees
Industry: Entertainment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2017
Awesome membership integration for Eventbrite
Makes my life easier by recurring charges to customers adding discount codes and making it easy to do so.
Pros
It takes out the double work of adding discount codes to all of my events when a person subscribes to multiple events. Perfect for someone who hosts multiple events where a season subscriber is paying a recurring membership fee outside of eventbrite and needs access to multiple shows.
Cons
There are some potential options that seem very close to happening. Like an integration to analyze how many times a customer is using the code? Customer activity.
July 2020
Jeremy from JSOR
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Non Profit Membership fundraising
Pros
we were looking for product that we can fundraise for our non-profit with a membership based donation! it does exactly what we need, emails, digital cards, create a membership base.
Cons
we are working on it as we speak, all good so far, customer service [SENSITIVE CONTENT HIDDEN] was wonderful and there for the help as needed :) and very courteous! 5 stars
Reasons for Choosing Join It
it was exactly what we needed.

Response from Join It
Replied November 2020
Thanks so much for the kind words, Jeremy! I'll be sure to pass the kind words back on to our customer success team. :) We love supporting JSOR and we look forward to continuing to work together.
October 2019
Maha from RSCN
Company Size: 2-10 employees
Industry: Public Relations and Communications
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
An online Membership database replaces an internal standalone one
I have no comments.
Pros
Join It online is really amazing and has a proper size; it's not huge and easy to try! It is comfortable to use instead of my internal old database at office. I'm trying to test it more than two months. Its so different between the old and this one! I would love to support you with any ideas. I hope you will develop and enhance the system even more. Its good that there are Arabic and English fonts. Of course thank you very much for supporting non-profits organization :-)
Cons
1. JOD currency is not available, I wish to add it as an option in order to support the processing of membership due in different currencies in the world. Because we are in Jordan and working at RSCN since 1966, and we are required to offer our membership online. 2. There is no an interface to allow us to design and edit the pages. we hope to develop it with your help.
Reasons for Choosing Join It
I dont know why I just found Join It in a chance! :-)
March 2021
Genevieve from ICE
Company Size: 11-50 employees
Industry: Events Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
March 2021
JoinIt
Pros
It is easy to use and the support staff are great. The team are open to improvements and continuously look to improve the user experience, which is a positive sign.
Cons
There are some features that are missing but I am not sure if JoinIt is wishing to have those features in the programme. Perhaps it is too much of an investment for them.
August 2019
Danielle from Cuyahoga Valley Art Center
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Wonderful Product, Exactly What We Have Been Looking For
Jumped OUT of DonorPerfect. It was complicated and did more than we needed. Join It meets our needs exactly and offers wonderful integrations for future growth and use.
Pros
This is the most user friendly membership management program I have ever seen.
Cons
Nothing thus far. Everything seems to be user friendly.
Reasons for Switching to Join It
The other product was too difficult to use. It seemed more back end than front end.

Response from Join It
Replied August 2019
Thanks for the kind words, Danielle! It's a pleasure working with you and the Cuyahoga Valley Art Center!
February 2021
LORRAINE from Wellspring Health Services
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2021
Great Customer service
Pros
user friendly for internal use; customer service was responsive to issues
Cons
less user friendly for members. adid have some initial glitches not anticipated but it all got ironed out quickly
February 2021

Gil from Parrish, Brumfield & Associates, LLC
Company Size: 2-10 employees
Industry: Management Consulting
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
February 2021
Good Program
Great experience with the trial program and very responsive support!
Pros
Easy to set up and good,prompt help from support
Cons
Could not customoze profile field to include a unique hyperlink. That's very important to us.
Reasons for Choosing Join It
Looking at all of the available options for an HOA type of membership program

Response from Join It
Replied February 2021
Thank you for the kind words, Gil!
April 2020

Mahmoud from Town & Country Hand Car Wash
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Great customer service & Great software
We offer monthly memberships at our car wash but before we didn't have full control because the company in charge was handling everything. Now we can control and monitor all members easily using this software.
Pros
Ease of use, great value of money, several features and integrity with other companies
Cons
The idea of the software is made to be general and not specific to one industry, so at one point you might be limited but my issues were solved in other creative ways
Reasons for Choosing Join It
Great customer service, great platform, great price.

Response from Join It
Replied July 2020
Thanks for the very kind words, Mahmoud!
November 2019
Kate from Brightside Up
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Just started and already love it
We've been tracking our members in spreadsheets, notebooks, homemade access databases for years. Such a pain! We recently revamped our website and started using Eventbrite, which integrates with Join It. SUCH a difference in member management. The automation and renewal features are amazing! Certainly making my life easier.
Pros
Automation features and renewal reminders
Cons
Had to open a Stripe account instead oof using paypal

Response from Join It
Replied November 2019
Thanks for the kind words, Kate! It's a pleasure working with you and the Brightside Up community! We look forward to supporting you!
April 2019
John from Kerauno
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Great Tool to Manage our Young Professional Membership Group
Amazing support has kept our group with Join.it!
Pros
Great support Deep set of integrations/automations In depth customizations for each feature/function/automation
Cons
Software could use some more advanced reporting.

Response from Join It
Replied April 2019
Much appreciated, John! It's a pleasure supporting you. :)
July 2020
Niki from The Hive Cincinnati
Company Size: 2-10 employees
Industry: Alternative Medicine
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
July 2020
Happy Newcomer
Pros
I really appreciate the accessibility of [SENSITIVE CONTENT HIDDEN] when I have questions. I'm new to this role and to working with systems like JoinIt and it's really been fun to figure it out, and to know that there's friendly help available when I need it!
Cons
I joined the organization after JoinIt was chosen so I don't have a lot of perspective on this but I'm enjoying the process of figuring it out.
June 2020
Jos from Federation Stained Glass and Leadlights.
Company Size: 1 employee
Industry: Glass, Ceramics & Concrete
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Super helpful and friendly
Pros
So far this product has proved to be very efficient, the team behind the software, very accommodating and friendly, and fast to help when needed.
Cons
There is nothing I don't like about this software.

Response from Join It
Replied July 2020
Glad we could help, Jos! :)
October 2019
Carl from Become A Billinaire Club
Company Size: 2-10 employees
Industry: Apparel & Fashion
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Excellent program
Easy to set up a membership site!
Pros
Cost, ease of use, functionality, accessibility.
Cons
Sorry, it has been great, thanks to their help.
Reasons for Choosing Join It
Cost, and ease of setup.

Response from Join It
Replied October 2019
It's been a pleasure working with you, Carl! Welcome aboard! :)
February 2020
Maygene from Capitol Hill Restoration Society
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Excellent membership management choice
Particularly noteworthy is Join It's superb customer support, including on-line articles, and especially prompt individual support.
Pros
Join It is easy and intuitive to use, with essential features to manage membership for a smallish community organization.
Cons
In our experience, no essential function is missing.

Response from Join It
Replied March 2020
Thanks for the kind words, Maygene! We love to hear that our customers appreciate our support because we love working with you as well! :)
May 2017
Camilla from Association of Phoenix Marketing Professionals
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2017
After evaluating many other solutions, we're happy with the simplicity and functionality of Join It!
Helped me track my members and automate processes (like sending expiration notices and renewal reminders)
Pros
We appreciate Join It for it's ease-of-user and intuitive user interface. Also, because we're only a medium-sized non-profit we like how affordable their options are.
Cons
Currently, Join It doesn't provide a Content Management Solution as a part of their service, so we have to use WordPress instead.

Response from Join It
Replied January 2018
Thank you, Camilla! It's a pleasure working with you!
May 2017
Jean-Philippe from Génération d'idées
Company Size: 2-10 employees
Industry: Civic & Social Organization
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
May 2017
Simple and intuitive, we can now easily manage our membership and stay in touch with ours members.
We once used Spreadsheets that needed to be continuously updated and checked to look for renewal dates. This was laborious and we often forgot to remind our members to renew their membership. In the end, we lost many members. With Join It, all this is now automated and everything from membership management to payment is done in the same tool.
Pros
- Programmable automatic renewal reminder emails; - Integrations with MailChimp and EventBrite; - Nice admin dashboard that quickly shows last actions (new member, reminder sent, payment received);
Cons
Potential improvements could be in making more advanced features/actions a bit more visible while still keeping the general product simple and intuitive.

Response from Join It
Replied May 2017
Thanks, Jean-Philippe! It's been a pleasure working with you and supporting Génération d'idées!
February 2018
Ewen from Revolution Running
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Excellent software for collecting payments, organizing and tracking members
Pros
Made it very easy for us to track and collect payments from our Annual Members. We were using PayPal to collect monthly payments but the ability to track members was lacking there so we switched to Join it.

Response from Join It
Replied February 2018
It's been a pleasure supporting you, Ewen! Congrats on the continued success of Revolution Running!
October 2020
Maria from BlueWell Group
Company Size: 1,001-5,000 employees
Industry: Investment Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Easy!
I find it perfect for our needs and we like it a lot.
Pros
Join It is easy to use, and the support staff is great. The interfaces are simple and it does the job that we need.
Cons
Wish some elements offered more flexibility with some interface features (like posts).
May 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Fantastic. Saves me employing a member of staff for membership management!
Time savings and cost savings.
Pros
This software is so easy to set up and use. Makes it easy to keep track of members and makes mailings simple.
Cons
I'm not sure yet about how to send invitations to prospective members. The instructions on how to do so are not obvious.

Response from Join It
Replied May 2018
Thanks so much! :)
May 2020
Bill from Arlington Rifle and Pistol Club
Company Size: 11-50 employees
Industry: Recreational Facilities and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Upgrading from DIY
Great, prompt, and patient help with database conversion
Pros
We are a medium not for profit recreational shooting club that needed to come into the 21st century for communicating with members. JoinIt fills the need of managing our database in tandem with our new web site.
Cons
Too early to tell, but it looks like it will do much more than what we were using with WordPress

Response from Join It
Replied May 2020
Thanks for the kind words, Bill! It's been a pleasure working with you!
Displaying 1 - 50 of 54 reviews