About MemberSpace

MemberSpace is a cloud-based membership solution, which allows users to provide role-based access to content. Key features include account management, customizable branding, invoicing, analytics, and data analytics.

MemberSpace enables administrators to create tiered access plans and charge members via recurring, multiple, one-time payments. Managers can secure files such as PDFs, videos, mp3s and more. Additionally, members can upgrade or downgrade plans and access content via phone, tablet, laptop and desktop. 

MemberSpace integrates with third-party applications such as MailChimp, Stripe, Zapier, Rewardful, FirstPromoter, LinkMink, and more. It is available on monthly subscriptions and support is provided via phone, email and live chat.


Supported Operating System(s):

Web browser (OS agnostic)

45 Reviews of MemberSpace

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(41)

41

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 45 results

October 2019

Kyla from Go Big!

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Just use MemberSpace. Don't look anywhere else.

I coach a triathlon team. I bill my athletes monthly. I have a library of training plans and resources that I need to have available only to paying athletes. Memberspace does all of this! I host all my files on my website. Memberspace puts a padlock on the "athletes only" pages. And it swipes their credit cards every month for me. It really is a one-stop place for everything the back end of my business needs!

Pros

Memberspace offers recurring payment plans that are AMAZING in their billing dates, ability to pro-rate, and ease of use. The customer service and technical support can't be beat. You never feel talked down to, and the answers are in plain speak. I have a Wix website, and the integration with that is INCREDIBLE! I can continue building pages in Wix and Memberspace just puts a nice little password portal on the pages I want. I( can use the templates and CSS that I've already created - I don't have to worry about making sure all my pages look the same across multiple platforms - because they are all in one platform (hosted on my website).

Cons

There is a little bit of a learning curve, but the excellent technical support is such a help with that. After a few quick questions and reading some of their guides and watching the videos, I was a pro in no time.

Reasons for Choosing MemberSpace

Cost, ease of use, scalability, recurring payments options, integrations with Stripe and Wix.

May 2019

Nachi from Live Like YOU, Now! Coaching & Mentoring

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2019

Decent and Functional

Memberspace has been a good service to use as my membership takes shape and grows.

Pros

What I like most is that the team seems to be improving what they offer and are open to feedback. They are also fairly quick to respond and help when needed - which is really important to me and what I do. Almost every function has an instructional video and the team really does try to make things as accessible as possible to us.

Cons

When I began using the service, there were slim pickings for membership sites that weren't cluttered and intimidating. Now, there are a few other services popping up and if my clientele wasn't so tied in to the software - I'd be heavily entertaining other services. Not because the software is bad, but because other services are more competitive for the functions you're paying for and perks that you get.

Reasons for Choosing MemberSpace

I didn't find any other membership platform that met my needs. Now there are a few more options out there.

May 2020

Deanna from Refreshed Moms LLC

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

MemberSpace makes managing my membership community simple.

I've been very pleased.

Pros

The ease in back end automation and ability to customize. I also like the flexibility in the pricing plans. I like being able to connect it to my website.

Cons

Right now, I'm having trouble with migrating my paid members to my new website - for some reason they are not being charged since moving them over. I'd also like the ability to send emails to my members through MemberSpace.

Response from MemberSpace

Replied June 2020

Thanks Deanna for your kind words :) Just FYI regarding your question about why your migrated members were not being charged yet - that is because they were on an existing subscription with a 12 month interval between payments.

August 2018

Rebecca from Autoimmune Strong

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

August 2018

Where are the Reports?

MemberSpace works for what it does, and has helped small companies achieve ease of mind. However, I'm not sure how companies continue to grow without better tracking of their subscriptions.

Pros

MemberSpace allows you to manage subscriptions, cancellations and upgrades of a member based website. The site is not cluttered and so easy to follow, and allows for non-technical people to implement tracking on their websites.

Cons

There is essentially no reporting or tracking available outside of the single dashboard page you are brought to upon logging in. This shows up to 90 days prior, but does not allow granularity, segmentation, etc. Seeing as understanding the flow of your subscribers is crucial to most businesses I find this lack of a reporting sweet shocking.

Response from MemberSpace

Replied August 2018

Thank you for the feedback Rebecca! We have chosen not to focus on in-depth financial reporting (yet) because there are many great (and free) tools out there that you can easily connect to see everything you could want. The main ones we recommend are https://www.profitwell.com (100% free), and Stripe's billing analytics (https://dashboard.stripe.com/billing)

June 2020

Sabine from Happy Goat Productions LLC

Company Size: 1 employee

Industry: Alternative Medicine

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

June 2020

outstanding customer service

Pros

The customer service for Memberspace is outstanding. They are very prompt, patient, super helpful, and just such a pleasure to work with. As somebody not good with technology, their service and help are so appreciated!

Cons

I don't have much experience with technology so can't tell what I dislike.