About myClubhouse

myClubhouse is a membership management solution that helps businesses handle client communication, online bookings, payments and more via a unified platform. It enables employees to capture and store contact details, payment history, age and other member data in a centralized repository.

The application allows managers to sort members into different categories based on their age, gender, personal invitations and more. Enterprises can use the application to organize various types of events such as coaching courses, exercise classes, seminars, match fixtures, committee meetings, private parties and shows or concerts. Additionally, myClubhouse lets administrators create web pages and add text, photos, videos, attachments and other information abou...


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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of myClubhouse

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(13)

13

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

November 2020

David from Sporting Bears Motor Club

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Fund-Raising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Best system out there for our unique needs!

We have been delighted with it, and it has helped us save a huge amount of time and money administering the club. It is such a shame the pandemic has limited out activities this year, and as such we have not fully utilised the software to its full potential.

Pros

The software was easy to deploy as it is fully hosted, and the team were very helpful in doing the intial set and support. We love the features it has, perfect for our club, and most importantly the support has been exceptional. As we are a charitable organisation we were also given a great price.

Cons

It is quit hard to learn initially as there is not real full user guide. Some of the admin functions are hard to find and manage.

Reasons for Choosing myClubhouse

Price, features, and design primarily

Reasons for Switching to myClubhouse

We specifically need the events functionality, and this software helped us move to a more digital future with other extras like the online shop etc.

Response from Simmetrics

Replied November 2020

Hi David, Thank you so much for taking the time to review myClubhouse, we are so glad you are pleased with it. We are now concentrating hard on improving ease of use and adding more user guides. Kind regards, Joanne

August 2019

Ross from NEJ Running Club

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Best Membership/Website solution, even for smaller sports clubs

I selected myClubhouse after doing a vast amount of research into various online membership solutions. It was definitely the most sensibly priced, and the fact that it can serve as your full organisation website also is a huge plus. We are now effectively managing our whole club via the website and its functions. The vendor support team are just amazing. Response times are sometimes almost instant, even at odd times of day, and they are very willing to help with any problem you have - even if it was self inflicted!

Pros

- Simple to understand and implement (you do not need to be an IT person). - Intuitive for end users. - Great support from vendor - Value for money

Cons

None really identified yet. I sometimes feel that I am limited in customisation options - but that's what keeps this simple and friendly to use.

Reasons for Choosing myClubhouse

We saw some examples of other sports clubs using it, and got in touch with them directly (not via vendor) to get honest views. It was overwhelmingly positive. That endorsement sealed the deal for us. And to be frank, the costs are very reasonable so it wasn't hard to justify (we are non-profit), whereas some other options seemed quite pricey.

Reasons for Switching to myClubhouse

We lacked the technical skills to achieve via wordpress plugins what we can achieve via myClubhouse, and wouldn't have had support in the way we needed it.

Response from Simmetrics

Replied August 2019

Dear Ross, Many thanks for your review, it's great to hear how happy you are. Kind regards, Joanne

September 2020

Joseph from Cumnor CC

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Functionality

4.0

September 2020

Cumnor Cricket Club

Pros

The variety of modules to meet the needs of a recreational cricket club are excellent and meet a lot of a clubs needs. EG availability, paying memberships and match fees, e-mailing members, booking facilities.

Cons

The user interface has some of the links in non-user friendly positions. The whole customer journey needs to be re thought through for a number of modules.

Response from Simmetrics

Replied September 2020

Dear Joseph, Many thanks for your helpful review. We are glad you are finding myClubhouse helpful in so many ways. If you have any specific recommendations regarding the user experience, please submit a ticket via your myClubhouse Contact and we will either help you customise your site or take on board suggested improvements. Kind regards, Joanne

September 2020

yvonne from Horsham District Indoor Bowls Club

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

A learning curve..but a good one!

Very helpful and supportive. They really listen to me when I have issues of "fit" and are aware of the need to develop functionality and work on new features to improve user experience. Moving it forward is v important to us and they understand that I believe.

Pros

We needed booking and payment online in these restricted times and i researched many products before recommending this on on functionality, price and support accessibility. Like best: as a market researcher in my other life..I like the logic and filtering functionality to drill down for information or interrogate the system.

Cons

Because it wasn't written specifically for our sport there are challenges in the "fit". It is restricted on terms of multiple costs for a single facility and shared payment. Maybe some YouTube tutorials would be useful.

Reasons for Choosing myClubhouse

The assistance offered in setting up the website, the responsiveness of [SENSITIVE CONTENT HIDDEN] to queries, recommendation, the feeling that it wasnt a case of " take it or leave it ..it is as it is " rather "we hope you will choose us and we will do our best to understand your needs and respond with solutions/develop new functionality so the site works for you".

Response from Simmetrics

Replied September 2020

Dear Yvonne, Thank you very much for taking the time to review myClubhouse. We are delighted it is working well for you. I think when you refer to "multiple costs for a single facility" you are referring to the new Booking module, which is very much in development and will expand with the direction of wonderful clients! We look forward to continue working with you. Kind regards, Joanne

September 2020

Andrew from Cumnor Cricket Club

Company Size: 1 employee

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

MyClubhouse makes running our club so much easier!

The key requirement was to provide efficiencies in management of subscriptions and payments, and to deliver GDPR compliant communications and data management. In addition to that we have had gained additional functionality for club management, for example a new module in 2020 for members to book facilities. The support we receive from the team is superb, and they are extremely responsive to any issues. The product is regularly updated with bug fixes, functionality enhancements, and new features. We could not have achieved what we did as a club in Covid dominated 2020 without the time and financial investment we had made in adopting myClubhouse the previous year.

Pros

The range of functionality is superb, as is the company's responsiveness to issues and functionality improvements. As an administrator and superuser I find myClubhouse is extremely powerful. This does mean that it must be configured correctly, particularly as there is a degree of automation available, and an administrator needs to be very familiar with how it works end to end. We have definitely achieved greater efficiency and control over club management processes.

Cons

The primary issue that some of our users report is the user interface, which - although device adaptive - has raised more queries from users who only use it on their mobiles.

Reasons for Choosing myClubhouse

Balance of cost, functionality and company's responsiveness.

Reasons for Switching to myClubhouse

Functionality traded off against cost

Response from Simmetrics

Replied September 2020

Dear Andrew, Thanks for your detailed review. I am very pleased we have been able to help each other through the difficult year of 2020. Kind regards, Joanne