About Pelcro

Pelcro provides enterprises with tools to run their membership and subscription businesses. It enables professionals to leverage out of the box user flows for authentication, authorization, payments, shipping, and more. Built with developers in mind, it offers robust APIs and SDKs on web and mobile for ultimate flexibility.

Pelcro is trusted by everyone, from small blogs and startups to notable brands like Newsweek, The Hockey News and L'actualité. Pricing is available on monthly subscriptions and support is extended via live chat, documentation and other online measures.


Read More

Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of Pelcro

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

March 2020

User Profile Picture

Brad from Houston Herald

Verified Reviewer

Company Size: 11-50 employees

Industry: Newspapers

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Subscription management

We've significantly increased the number of digital subscriptions during the last year. At the same time, it has provided excellent customer service.

Pros

As we transitioned to a more aggressive digital strategy we needed to find the right partner who could help us. Pelcro's software and staff allowed us to successfully make the change. Since our launch, it has continually made upgrades to the features available.

Cons

As with all transitions to a different platform, there are challenges. Pelcro worked with us closely and the end-result was a successful experience.

March 2020

Jordan from Arkansas Times

Company Size: 11-50 employees

Industry: Newspapers

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Great paywall software

Overall, the relationship has been very positive. The Pelcro team has been responsive, helpful and given plenty of subscription-related insight. Our subscriptions have increased by around ~25% since implementation and they've been more than willing to work with us on unique ideas and minor custom implementations. I'd easily recommend them to any publication, especially those looking to avoid tying their revenue to a %-based pricing model.

Pros

Customer service is top-notch. Fixed-rate pricing so our costs don't scale with our user count. Quite customizable aesthetically.

Cons

The admin tools are steadily improving, but sometimes limited in their power/utility. Gift subscriptions are cumbersome, requiring an account to be created in order to buy the gift.

Reasons for Choosing Pelcro

Fixed-rate pricing and a nice balance of features.

August 2021

Jen from Education Week

Company Size: 51-200 employees

Industry: Publishing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

August 2021

Pelcro serves a niche need in Publishing

Pelcro is an integral part of the Education Week tech portfolio handling a key area of our business, subscriptions (group and individual). From a day-to-day perspective, the software handles the subscriptions effortlessly. As we are a complex business, we look forward to more work on the platform to help achieve our more precise business goals.

Pros

Our company, Education Week, began an RFP process with Plecro in Q4, 2019. Pelcro showed a strong desire to achieve work, even when work took longer to complete than anticipated or unexpected problems arose. Much of the platform specifics for Pelcro are well-documented in their docs.pelcro.com for base features/functionality. Pelcro's platform is a one-stop-shop for individual subscriber management with the best solution for simple recurring payments and plans. The ability to use a web-based product to review both print and digital subscriptions in real-time is unique in this space. Coupled with customer data such as payments, invoices, usage, and a self-service portal, it creates an environment for quick service to the customer. From a development perspective, we appreciate the ability to highlight possible new features and work with Pelcro to incorporate them in their roadmap.

Cons

There are three main areas of concern with the Pelcro software and support. Reporting: Pelcro has yet to develop traditional reporting packages that are similar to other publishing fulfillment companies. This hampers visibility into the business and places audits at risk. Development: After requirements have been gathered, Pelcro would benefit from early check-ins with their clients. We've experienced issues with buy-in and alignment of features, shared understanding of features that could / could not be implemented, better testing on proof of concept, and maximizing their team's hours. Group Subscriptions: Not part of their core offering I would not mark them down for this issue, but our company does need to build workarounds to achieve business results.

Reasons for Choosing Pelcro

Age of Pelcro (newer company) and our company size (smaller but complex business) generally fit well together for ROI & the ability to influence future features. Pelcro’s earlyproblem-solving capabilities were appreciated and helped us with workable solutions so that we could meet a multi-system launch timeline.

October 2021

Elaine from Silicon Republic

Company Size: 11-50 employees

Industry: Online Media

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2021

Great product from a great team

Pros

Pelcro is a well-priced product that was well suited to our needs, and the team behind it are terrific.

Cons

As with all products and services there is room for improvement, but the Pelcro team take these requests on board and were very happy to work with us to better meet our needs.

March 2020

Andrew from Times Review Media Group

Company Size: 11-50 employees

Industry: Publishing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Community News Digital Subscription Model

Our overall experience has been exceptional. The team at Pelcro is superb and we have a strong, strategic partnership. Here is an example of some of the messaging that is leading to a direct increase in digital or All Access subscribers [SENSITIVE CONTENT HIDDEN] Our relationship with Pelcro was a game-changer as we position our brands for the future.

Pros

We are digitizing an award-winning group of community news and lifestyle brands based on Eastern Long Island, New York. Our oldest brand is 163 years old led by a Pulitzer winning editor and very talented, digitally oriented team. After years of building our capabilities we made the decision to charge for metered access to our content. This has been a game-changer for our business. The Pelcro team is smart, resourceful and helped us integrate our legacy print subscriber database with seamless digital access while building an entirely new, highly profitable digital only revenue stream. www.timesreview.com

Cons

There were absolutely times during the integration process that had some bumps, but this generally related to changes in the API related to the software running our legacy newspaper business. Pelcro was very proactive throughout the integration process which was successfully implemented.

Reasons for Choosing Pelcro

Strategic fit and capabilities of the Pelcro solution. We were also intrigued with AI and predictive marketing features as we as well. This is helping us efficiently invest our dollars. Highly recommend.

Reasons for Switching to Pelcro

We switched for more robust and modern capabilities designed to be user friendly.