About RecDesk

RecDesk is a cloud-based recreation management solution that helps users create customized forms for membership registration and management. The solution caters to recreational and nonprofit organizations such as municipal recreation departments, churches, community centers, activity-focused nonprofits and more. RecDesk’s key features include online registration, program management, scheduling, billing and invoicing, online reservations, membership management and league management, among others. RecDesk’s Flexform feature allows users to design online registration forms and checkout pipelines for desktop and mobile users. The solution also lets members check-in using barcodes or a manual method. RecDesk offers fee structures for both open-ended as well as...

RecDesk Pricing

Starting price: 

$2,950.00 per year

Free trial: 

Available

Free version: 

Available

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RecDesk Reviews

Overall Rating

4.62

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 34 reviews

Jaime

Company size: 51-200 employees

Industry: Recreational Facilities and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

May 2022

West Hartford

Overall, its a great system for registrations and scheduling. The customers find it very easy to use.

Pros

This software is by far the easiest software for new staff to learn quickly. With so many part timers, and a high level of seasonal and part time turnover, its important that the basic functions be easy to learn and figure out. Its the most intuitive software to use on an admin level, and our customers also find it to be easy to figure out. The basics are basic enough for new staff to figure out.

Cons

Once you become proficent in the basics, the more advanced functions are convoluted and could be cleaner. We dislike the Export to Excel, would prefer a report that generates a PDF. In the export, it creates a list and you have to remove categories in excel, instead of being able to toggle the desired categories in the system before generating the report. When data entering programs, we would like a report to confirm what was inputted instead of having to go through each tab individually. When creating programs, its frustrating to have to keep saving on every tab and also every individual date that it added. We want to do payment plans but it doesn't let you mass enroll into a payment plan, you have to individually set it up for each registration. Once parents put in their own emergency forms, they cannot go back in and update the information without registering for another program.

Reasons for choosing RecDesk

price, customer service, RecDesk's willingness to hear us and meet our requests. It didn't feel like we had to fit their system, but more like they wanted to hear us and fit what we needed.

Reasons for switching to RecDesk

RecTrac was very confusing and not web based.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2018

A Parks and Recreation Software Solution That's Sure to Help You Stay Organized!

RecDesk is a reliable and useful collection of tools that will help any Parks and Recreation Department provide the highest quality of service to the patrons of their community.

Pros

RecDesk is extremely helpful in bringing any Parks and Recreation department into the 21st-Century with a suite of services & tools that will help you come into the digital age. From online registrations, to great POS options, this program is an all-in-one solution to your managament woes!

Cons

While RecDesk will be there for you every step of the way to help you learn the in's and out's of their system, it might prove difficult for some to brave the learning curve the software asks for to fully take advantage of everyhting it has to offer.

Shelley

Company size: 11-50 employees

Industry: Recreational Facilities and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2022

MadCoRec

It has been great! Absolutely love RecDesk.

Pros

Financial based system and ease of creating programs, schedules, etc.

Cons

So far we have no complaints with any part of the software.

Reasons for choosing RecDesk

Cost, size of our department, ease of use.

Reasons for switching to RecDesk

Ease of use. More of a financial system that we were looking for. Option to add a POS system.

Matt

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

May 2022

Great product - Easy to use!

Excellent customer service.

Pros

I really liked how easy this software is to use. With very little training, a new employee can pick up its functionality and navigation easily.

Cons

We run after school programs and summer camps and there are some features in Camp Specific Software that don't work as well in Rec Desk. There are ways to get the information but its not as streamlined as a general program registration.

Reasons for choosing RecDesk

Affordability and easy of use. Some of the other vendors some steps were counter intuitive and took longer than seemed necessary

Jeanne

Company size: 51-200 employees

Industry: Government Relations

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2022

So glad we made the switch!

Our experience with RecDesk has been good from the beginning. The RecDesk staff will work with you to get everything set up. They guide you through the changes, etc, so you learn the system, instead of them doing it for you.

Pros

The ease of use is probably its best feature! There is a slight learning curve as with anything new, but practice makes perfect. This is pretty much a standalone software for use. We use it primarily for league scheduling, facility rentals, and minimal program registrations and POS. We are still discovering hidden features. The Customer Service is great!

Cons

>No toggle box for Tax Exempt Status. We would love to see a toggle box for Tax Exempt Status on the member accounts, so that we would not have to remove sales tax for each transaction. >Trying to make cancel a reservation and credit the household account on a multi-reservation, multi-pament invoice can be a little tricky if you don't know which payment covers the reservation being cancelled. One other thing I find a disadvantage is that too many capabilities are lumped together under the user roles.

Reasons for choosing RecDesk

The RecDesk marketing representative was very persistent and persuasive (cudos)! The price was comparable to what we had been paying, but the user-friendliness of the system was much greater. Flex Forms was a huge plus also! It eliminated all our paper contracts. The user setup facility setup and maintenance was very simple.

Reasons for switching to RecDesk

RecTrac was very complex; making changes was tedious, and it was difficult to get Customer Service in a timely fashion.

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