The ease of use. It is intuitive to use, which makes training new staff super easy. It is also simple for our customers to use the community portal. The staff and the consumers love that once their household information is saved it makes registration simple and quick. Our staff loves everything about the software. We are constantly impressed with the new features that are added on a regular basis. Often we'll be wishing for an improvement on something and before we can ask about it they make it happen! We are so happy we chose RecDesk over it's competitors! They can't be beat for customer service and price!

The only thing I don't like about the software is people can create multiple profiles. I wish there was a way it recognized a person's email or mailing address and alerted them they already have a profile with us.

Overall, this has been a game changer for us and I am very pleased with the program. I really don't have anything negative to say as we love the program here. We also love that they are always evolving and updating things. Thank you!!

- Programs management and how easy it is to create them. Love the feature of "create one just like this" - saves us so much time! - I personally LOVE flex forms and we utilize this for many different programs. I higly recommend that people use Flex Forms. - The dashboard is a great tool when you want to see any changes quickly that have happened recently. I like to use this after a program is posted or after sharing the registrations to see popular times people sign up and how many.

- I wish we could also search by first name - It would also be nice to add photos for promotional purposes in the programs

Overall my experience has been positive, but with some letdown along the way. The product is good, but a few tweaks could be great!

Here is what is right about RD *please note that my interaction with RecDesk is only from a league managment perspective. -The Dashboard. Specifically the registration and payment tab. Historically we've never been able to collect payment upon registration for our leagues, which leaves us to have to turn into collection agents. -Ordering uniforms. This year my assistant was able to order uniforms in 30 min as opposed to our old system which took days -I like how easy it is to mass communicate (more on this below) -I like the flex calendar and the ease of access to the facility schedule -I like being able to see who is overdue in payments

Here is a few wrongs about RD -Not being able to upload a pdf or a premade practice/game schedule, or any important documents for that matter, for my coaches to see on "My Leagues". -Creating a practice/game schedule is extremely difficult. Having to go into each league individually and schedule each game is taxing. The user interface is difficult to understand for this process. Thus, we opted to create them outside of RD, and just import them as documents so that coaches could just access from their "My League" pages. When I learned that was not an option, I discovered just how difficult to create practice and game schedules. We abandoned this feature and just gave the coaches their stuff via email. To be fair, I / my training could be the issue. -The back of house user interface system is difficult to process visually. All of the main tabs and their subsequent tabs, plus the quick actions tabs on the right creates paralysis by analysis (this is subjective however) -I don't like how I cant send out one mass email / sms to all our leagues. I have to go into each individual league (like i said, it could be on my end) -Not a fan of how I can upload pictures of each coach on their profile or my personal profile for that matter -Not a fan of how difficult the process is change the look and fell of each landing page

The staff have been amazing. Our roll out was well thought out and easy. They continue to be available when we need help!

RecDesk is a complete system that handles membership, facilities, members data base, leagues, check ins and attendance. The staff at RecDesk is very responsive and helpful.

Some desired features are still in the works.

Our experience with RecDesk has been phenomenal. I can't imagine anyone having better customer service. The RecDesk team is always so patient even when I ask the dumbest questions. New enhancements are always rolling out, and they always take into consideration improvements you would like to see. A++

The ease of online registration is the best! I can't imagine going back to pen and paper. It's so easy to get practice/game schedules to everyone. Rescheduling a rain out is literally the click of a button. Drafting teams is so easy along with immediately being able to give coaches a team roster.

Everything is pretty great although I wish there was a RecDesk app!

RecDesk makes my job a lot easier by putting the data entry on the members.

It's so much easier than using our old system. It's more user friendly and it's easier to navigate through the system

Certain reports we were able to generate on our old system are not available or you need to run multiple reports to generate the same information. Made some requests for these changes.

Overall it's a great program and there is a lot that can be customized to our liking.

There are several things about the software that I do like. Some of the Program/League features are a little easier than CivicPlus..

I really do NOT like that our patrons can't make partial payments on their rentals and/or sports fees if they are paying online at home or on the go.

It has been a lifesaver having an online registration system in place when you are a department of 1 full time staff providing programs for over 1500!

It is easy to use and the customer service is prompt

How coupons and discounts are applied to accounts

Wonderful and very easy to transition over from your old software.

Customer service you receive with Rec Desk is amazing. Quick to respond and is always on top of your issues.

Haven't really came across anything I dislike.

When I am using recDecks I love how organized all of the tabs are.

There aren't enough short cuts. I also would like an easier process to give credits to accounts.

It has been EXCELLENT from the sales people to the trainers to the customer support it has been fabulous. I have nothing but good things to say about the team there at RecDesk. They are very quick to respond and always a wealth of knowledge. It feels like we are their only client the attention that we get when we need it. I would and have recommended RecDesk to everyone that asks about what we use. It is a great product and the team you have behind it makes it even better.

It is very easy to use. We have a lot of turnover in our front desk staff with them being high school students. It is very easy to train them on how to use the system and they catch on very quickly. We are also able to offer online payments for those that do not live in town. We also can allow for automatic renewal if a patron chooses to use that option. It is very easy to keep organized with all the programs we run and the numerous reports we can run helps us with budgeting at the end of the year. We can also evaluate our programs based on profit and the number of users in each program.

We use the system for camping reservations and it does not work exactly how we would like but it gets the job done.

Our experience with RecDesk has been good from the beginning. The RecDesk staff will work with you to get everything set up. They guide you through the changes, etc, so you learn the system, instead of them doing it for you.

The ease of use is probably its best feature! There is a slight learning curve as with anything new, but practice makes perfect. This is pretty much a standalone software for use. We use it primarily for league scheduling, facility rentals, and minimal program registrations and POS. We are still discovering hidden features. The Customer Service is great!

>No toggle box for Tax Exempt Status. We would love to see a toggle box for Tax Exempt Status on the member accounts, so that we would not have to remove sales tax for each transaction. >Trying to make cancel a reservation and credit the household account on a multi-reservation, multi-pament invoice can be a little tricky if you don't know which payment covers the reservation being cancelled. One other thing I find a disadvantage is that too many capabilities are lumped together under the user roles.

Very good. I am defiantly happy we choose RecDesk

Easy to use. Great customer support and support link.

Reporting. I use the reports were broken down a little better.

My overall experience is it provides great quality of conduct with each person accounting for as well as detailed information about that person.

I like the way RecDesk provide the information needed for participants and staff in case of any emergency. The fact that you keep and accurate number of everyone that enters the building.

The least thing about RecDesk is sometimes it duplicates the same person with the same information.

Great experience thus far...great customer service.

The convenience of online registration and credit/debit card payment for our working parents.

I am waiting for upgrades that will allow us to drill down and get more specific and detailed reports in regards to members/membership.

RecDesk is really simple and easy to use from both the standpoint of the administrator and the user. It has many great functions that are helpful for exporting and organizing data.

One downside is that RecDesk is not as visually appealing/up to date as other sites in terms of graphics and visuals.

The set up has been very well supported and I could not be happier with the tutorial content and customer support. We have just started using REC DESK, and so far so good!

I would like better invoice information for the members. It would be better to see items on the invoice with the total amount owing. Also, it would be very good if the member could have an e-mail function, or way to send their invoice to someone else.

The RecDesk system is great. We have no complaintes.

We use RecDesk for all things recreation and facilities. We like the customer side the most and the ease for people to use our website.

We would like the league management to be a little cleaner with scheduling, but this could be a user education moment as well.

Simple structured registration software that gets the job done. Other registration software can be overwhelmingly (and unnecessarily) complex, both for the user and administrator.

Ease of use for both my department and users. Also, the response time is amazing when I have any questions about our community site.

I cannot add/update certain portions of our RecDesk website, such as pictures or drop down menus. It would be nice to be able to do these things myself, instead of having to request RecDesk to do them for me.

Makes our registration a breeze, it organizes bulk activity information in one location and is quick and easy to access.

Anyone can learn how to use it, most employees pick it up in less than an hour. We have various seasonal employees train to use it for us in the summer, they never have a problem.

Our web page editing is difficult, it was easier with a previous version. The link they provided works, but it just seems cumbersome to edit and change.

I mostly use the registration feature for this software.

I really like the ease of use. I train many interns/employees and they understand it very quickly. The price is very affordable compared to others on the market.

I wish it had more abilities to create reports is it can be a very valuable tool during budget season.

We love how the information gets transferred from registration to leagues to teams with ease. We built our T-Ball schedule in minutes rather than hours we spent on that in the past.

I wish when you attached a file to a registration there was an option to copy it to household documents.

Great value for a great product

The value for what you get is incredible! We are also very pleased with the customer support. Second to none!

Some compatibility issues with operating platforms. Also, there are some issues with the cash drawer activation and receipt printer fro Windows.

Customer satisfaction. Updated Website, on-line registration, Flex Forms, league stats...so many benefits that we gained from switching to the RecDesk software system.

The costumer service is excellent. RecDesk is so user friendly and has so many features that improve the user experience. The are consistently using feedback to make improvements.

There are minimal tweaks that could be made to make the system even better, however, RecDesk has made modifications based on user feedback so there is very little not to like.

It's easy for our customers to use. From an administration standpoint, it is also very flexible and easy to use. Flex forms are great,

Although we can customize the News page, It would be nice to have some flexibility with the Home page as well.