--- title: "RecDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RecDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RecDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/recdesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Parks and Recreation Software](https://www.softwareadvice.com/parks-and-recreation/) / [RecDesk](https://www.softwareadvice.com/membership-management/recdesk-profile/) / RecDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/recdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/recdesk-profile/alternatives/) # RecDesk User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 100 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 67 reviews (67%) - 4 stars: 26 reviews (26%) - 3 stars: 7 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Reporting features are top-notch and simplified for easy auditing and tracking. - I love that documents can be placed on a member so that the customer never has to bring the same paperwork over and over. - I appreciate the ability I have to schedule events in multiple facilities inside of the arts center, they can overlap, and being able to both print the calendar and export the events into different files is essential. ### Most mentioned cons - The most challenging aspect of RecDesk is communicating with enrollees. - Thus, we opted to create them outside of RD, and just import them as documents so that coaches could just access from their "My League" pages. When I learned that was not an option, I discovered just how difficult to create practice and game schedules. - Additionally, I am not a huge fan of the design of RecDesk, as it feels very dated. ## RecDesk customer reviews Showing reviews 1-25 of 100 (page 1). ### Moving to RecDesk immediately improved customer usage. - Overall rating: 4/5 - Reviewer: Pam S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Very good. Our customer satisfaction and retention is much higher. We're able to collect back-end data that helps to formulate our marketing tasks. Control for registration openings/closings is in place Customer service has been extremely reliable and quick to solve any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product was easy to use for staff who must create the forms, registration options, and update back-end requirements while the product was easy to use for the customer. We have grown to appreciate this software even more as upgrades have been made and new features added. #### Cons The only module that didn't fulfill our needs fully was the league module. We have shared our needs with RecDesk on this module, especially for double-header scheduling and allowing more parameters for team needs to help generate the schedule. #### Reasons for choosing RecDesk We looked at six companies to include testing each of them using the test sites. We dove deeply into fees, credit card modules, base costs + alternate options, and did reference checks with firms using the various software modules. #### Reasons for switching to RecDesk Performance for the customer/employee and cost/fees. --- ### Would never use anything else! - Overall rating: 5/5 - Reviewer: Michaela W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, this has been a game changer for us and I am very pleased with the program. I really don't have anything negative to say as we love the program here. We also love that they are always evolving and updating things. Thank you!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Programs management and how easy it is to create them. Love the feature of "create one just like this" - saves us so much time! - I personally LOVE flex forms and we utilize this for many different programs. I higly recommend that people use Flex Forms. - The dashboard is a great tool when you want to see any changes quickly that have happened recently. I like to use this after a program is posted or after sharing the registrations to see popular times people sign up and how many. #### Cons - I wish we could also search by first name - It would also be nice to add photos for promotional purposes in the programs #### Reasons for switching to RecDesk I am not sure if that is the right one - it was "Traxsolutions" by NFocus. It was not very user friendly and had a lot of obstacles when it came to creating programs and registrations --- ### A Parks and Recreation Software Solution That's Sure to Help You Stay Organized! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RecDesk is a reliable and useful collection of tools that will help any Parks and Recreation Department provide the highest quality of service to the patrons of their community. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RecDesk is extremely helpful in bringing any Parks and Recreation department into the 21st-Century with a suite of services & tools that will help you come into the digital age. From online registrations, to great POS options, this program is an all-in-one solution to your managament woes! #### Cons While RecDesk will be there for you every step of the way to help you learn the in's and out's of their system, it might prove difficult for some to brave the learning curve the software asks for to fully take advantage of everyhting it has to offer. --- ### Pool Membership - Overall rating: 5/5 - Reviewer: Bonnie R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RecDesk makes my job a lot easier by putting the data entry on the members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's so much easier than using our old system. It's more user friendly and it's easier to navigate through the system #### Cons Certain reports we were able to generate on our old system are not available or you need to run multiple reports to generate the same information. Made some requests for these changes. #### Reasons for choosing RecDesk Ease of use and cost of the program. Customer support is great! Emails are answered quickly and followed up with a phone call, if necessary. #### Reasons for switching to RecDesk The cost for a cloud based program with them was expensive and the program was more than what we needed for our daily operation --- ### Recdesk Review - Overall rating: 4/5 - Reviewer: Becca M. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had an abundantly positive experience with Rec Desk. The system is easy to learn, and we are given all the right resources to make the process happen. My positive experience is especially attributed to the team of people who make it all happen! I have always had a contact that was reachable by the send of an email or the schedule of a meeting. I have not once felt like I was left to fend for myself, even when it came to fixing the most minor technical errors. Knowing I can rely on the Rec Desk team to assist me in my programming efforts has really impacted my experience in a positive way! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the ease of organization and communication. Prior to Rec Desk I spent lots of time digging for information through rosters and spread sheets. Rec Desk keeps important information at an arm's reach and easy to organize or reorganize as needed! #### Cons I do not like the how "as is" Rec Desk comes. I would hope for more customizable features. Such as changing information in rosters, giving the directors a choice on what can be made mandatory or non-mandatory, and a more flexible instructor's page. I would also like to see more options for displaying programs and events and their advertisements. #### Reasons for switching to RecDesk Our old software was not user friendly or director friendly. They lost track of finances, there was a charge for every time we needed to reach out to their team for help, and we had very limited control over our own website features. #### Vendor response Hello Becca, We appreciate your feedback and are delighted to know you enjoy RecDesk. Your satisfaction is our top priority, and we look forward to serving you again soon. Please reach out to our customer support team for more assistance with your needs for customization. Replied April 2024 --- ### Couldn't Live Without It! - Overall rating: 5/5 - Reviewer: Lisa H. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with RecDesk has been phenomenal. I can't imagine anyone having better customer service. The RecDesk team is always so patient even when I ask the dumbest questions. New enhancements are always rolling out, and they always take into consideration improvements you would like to see. A++ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of online registration is the best! I can't imagine going back to pen and paper. It's so easy to get practice/game schedules to everyone. Rescheduling a rain out is literally the click of a button. Drafting teams is so easy along with immediately being able to give coaches a team roster. #### Cons Everything is pretty great although I wish there was a RecDesk app! #### Reasons for choosing RecDesk RecDesk team was very patient answering any and all questions. They were never pushy. The learning curve was much easier with RecDesk as well. --- ### RecDesk for Community Centre and BGC Club - Overall rating: 5/5 - Reviewer: Cathy H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From the beginning using this new system was so much easier and user friendly than our old system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of payment and registrations. Ease of reporting. Support is very fast and helpful. #### Cons Wish more of our old data exported into RecDesk was able to be transitioned, like postal codes. #### Reasons for switching to RecDesk It didn't fit our needs and it was not user friendly. #### Vendor response Hello Cathy, Thank you for choosing RecDesk. We’re glad to hear that you were satisfied with your ease of payment and registrations. Please share your suggestions for improved workflows with our Customer Success team. Replied April 2024 --- ### RecDesk has changed our department for the better. - Overall rating: 5/5 - Reviewer: Jp L. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent! Customer service is great and the accessibility to the product from any device is critical. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flex calendar, online payments and independent member creation have reduced the number of calls, emails and other questions we get on a daily basis. It has made it so much simpler for our customers to sign up for our programs or rent our facilities. #### Cons Only issue we've had is the lack of a practice scheduler. Also we'd like a little more detailed game scheduling system. #### Reasons for choosing RecDesk The price, the reviews and the customer service from the sales team. #### Reasons for switching to RecDesk The product had become outdated. --- ### Rec Desk review - Overall rating: 5/5 - Reviewer: Patty G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a great system for point of sale and keeping a database of people. I have at least 20 events running simultaneously, and it is easy easy to use for a older demographic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Anytime I need support. Someone answers me quickly. #### Cons I wish I had more control over the administrative side of widgets #### Reasons for switching to RecDesk We needed some thing a little easier and the ability to take credit cards #### Vendor response Hello Patty, Thank you for posting your positive review. At RecDesk, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner. Reach out whenever you need us! Replied April 2024 --- ### SPRC Loves Rec Desk! - Overall rating: 5/5 - Reviewer: Carrie F. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy it is to keep track of memberships, members and programs! #### Cons I would like to have a discount option in the POS feature. It would also be nice to be able to pick and choose staff permissions (a la carte style) #### Reasons for switching to RecDesk Reporting, program management and website integration was not feasible with them. #### Vendor response Hello Carrie, Thank you for your positive review. We appreciate your kind words. Our support team can help you with POS discounts, please contact them for further review. Replied April 2024 --- ### MadCoRec - Overall rating: 5/5 - Reviewer: Shelley P. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It has been great! Absolutely love RecDesk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Financial based system and ease of creating programs, schedules, etc. #### Cons So far we have no complaints with any part of the software. #### Reasons for choosing RecDesk Cost, size of our department, ease of use. #### Reasons for switching to RecDesk Ease of use. More of a financial system that we were looking for. Option to add a POS system. --- ### RecDesk does it all - Overall rating: 5/5 - Reviewer: Ginger F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RecDesk has helped us modernize from paper & pen, to online scheduling, invoicing and communications. Scheduling facilities is more efficient using RecDesk too. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Blasting out email communications is so easy with RecDesk! We can email the entire community, or a specific roster. RecDesk is real time so if someone in the office makes a change, anyone logging in anywhere can see it immediately. Registrations on-line are very smooth and easy to set-up. The customer support is great. We have a wonderful go-to person. There are helpful tips and FAQs but we have a person to help us out. #### Cons As an administrator, I cannot think of anything that is truly a con. #### Vendor response Hello Ginger, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us here at RecDesk. Replied April 2024 --- ### So glad we made the switch! - Overall rating: 4/5 - Reviewer: Jeanne B. - Verified reviewer: Yes - Industry: Government Relations - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Our experience with RecDesk has been good from the beginning. The RecDesk staff will work with you to get everything set up. They guide you through the changes, etc, so you learn the system, instead of them doing it for you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use is probably its best feature! There is a slight learning curve as with anything new, but practice makes perfect. This is pretty much a standalone software for use. We use it primarily for league scheduling, facility rentals, and minimal program registrations and POS. We are still discovering hidden features. The Customer Service is great! #### Cons >No toggle box for Tax Exempt Status. We would love to see a toggle box for Tax Exempt Status on the member accounts, so that we would not have to remove sales tax for each transaction. >Trying to make cancel a reservation and credit the household account on a multi-reservation, multi-pament invoice can be a little tricky if you don't know which payment covers the reservation being cancelled. One other thing I find a disadvantage is that too many capabilities are lumped together under the user roles. #### Reasons for choosing RecDesk The RecDesk marketing representative was very persistent and persuasive (cudos)! The price was comparable to what we had been paying, but the user-friendliness of the system was much greater. Flex Forms was a huge plus also! It eliminated all our paper contracts. The user setup facility setup and maintenance was very simple. #### Reasons for switching to RecDesk RecTrac was very complex; making changes was tedious, and it was difficult to get Customer Service in a timely fashion. --- ### Parks and Recreation Useage - Overall rating: 5/5 - Reviewer: Veronica K. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love working with this system. It has opened our programming to so many more members of our community and created an ease of use that helps our staff serve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to reach more customers and the ease of organizing programs. #### Cons The reporting options are limited for some of our needs. #### Vendor response Hello Veronica, Thank you for choosing RecDesk. We appreciate your kind feedback. If you need further review of the various reporting options please contact Customer Support for assistance. They would be happy to help! Replied April 2024 --- ### My RecDesk Review - Overall rating: 5/5 - Reviewer: Julie P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using it for just over 6 months and I do struggle from time to time looking for what I need, and often times I need to tell the customer or member to be patient with me because at times I needed to go through several other steps to get to what I wanted. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I am able to see and provide information for our members when they ask. #### Cons It takes going through several steps sometimes to get the results I want. #### Vendor response Julie, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to help you with workflows, please reach out. We'd be happy to assist. Replied April 2024 --- ### User friendly for both admin and users - Overall rating: 4/5 - Reviewer: Lauren B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros RecDesk is really simple and easy to use from both the standpoint of the administrator and the user. It has many great functions that are helpful for exporting and organizing data. #### Cons One downside is that RecDesk is not as visually appealing/up to date as other sites in terms of graphics and visuals. #### Vendor response Lauren, Thank you for taking the time to leave us a review. We are thrilled to hear that you find our software to be user friendly. Your kind words mean a lot to our team! Replied April 2024 --- ### RecDesk Fan! - Overall rating: 4/5 - Reviewer: Keisha T. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience thus far...great customer service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The convenience of online registration and credit/debit card payment for our working parents. #### Cons I am waiting for upgrades that will allow us to drill down and get more specific and detailed reports in regards to members/membership. #### Reasons for choosing RecDesk It had much more to offer in the way of reporting and ease of operation for our parents. #### Vendor response Hello Keisha, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Replied April 2024 --- ### Pawtucket, RI uses RecDesk - Overall rating: 5/5 - Reviewer: Sheryl R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We enjoy using this product and it has helped to streamline our operations within the Recreation Department in our city. The customer service staff is extremely knowledgeable, friendly and patient when we call for assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly and the tabs are clearly defined for usage #### Cons sometimes options are hidden within other tabs and unless you know the program well, you have to search a bit --- ### Rec Desk 2024 - Overall rating: 5/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of learning the program, the ease of using the program. #### Cons At this point I don't have any issues that cause me to have a dislike. #### Vendor response Hello Julie, Thank you for taking the time to leave us a review. We are thrilled to hear that you love the ease of learning and using RecDesk. Your kind words mean a lot to our team! Replied April 2024 --- ### So Far So Good! - Overall rating: 4/5 - Reviewer: Jane W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The set up has been very well supported and I could not be happier with the tutorial content and customer support. We have just started using REC DESK, and so far so good! #### Cons I would like better invoice information for the members. It would be better to see items on the invoice with the total amount owing. Also, it would be very good if the member could have an e-mail function, or way to send their invoice to someone else. #### Reasons for switching to RecDesk Rec Desk has WAY better support and tutorial info available. #### Vendor response Hello Jane, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out to our customer support team if there’s anything else we can assist you with. Replied April 2024 --- ### golf maine park district - Overall rating: 5/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive experience from the ease of inputting programs and customers to invoicing and taking payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of customer inputting and invoicing is key. Its fast an efficient. #### Cons There is no time-clock management for employees. This would be a game changer. #### Reasons for switching to RecDesk The complication of ActiveNet slowed our process down. --- ### We love RecDesk - Overall rating: 5/5 - Reviewer: Shanna D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered The RecDesk system is great. We have no complaintes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use RecDesk for all things recreation and facilities. We like the customer side the most and the ease for people to use our website. #### Cons We would like the league management to be a little cleaner with scheduling, but this could be a user education moment as well. #### Reasons for switching to RecDesk They were merging with another company that we didn't need all the features. --- ### Ease of everyday use - Overall rating: 5/5 - Reviewer: Rachel L. - Verified reviewer: Yes - Industry: Government Relations - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like being able to search for customer information for different programs #### Cons I wish I had more time to learn all the functionality with RecDesk to see if there is a better way to use it. --- ### Parks and Recreation - Overall rating: 5/5 - Reviewer: Lanny C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great so far, helpful and appears easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficiency, reduces calls and foot traffic in the office. Online reservations, registrations and memberships. #### Cons Building the program because it is a lot but we knew we would have to do that to make it specific to our organization. #### Vendor response Hello Lanny, We are so glad you had a positive experience with RecDesk Your support is invaluable to us. Thank you. Replied April 2024 --- ### Customer service is top notch. Ease of use for staff and the public is great. - Overall rating: 5/5 - Reviewer: Tina P. - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use, easy reporting and the front side website. Customer service is top notch - I never have to wait for an answer, the staff are extremely easy to communicate with. #### Cons Limits on functionality for specialized programs and registrations. Having to do some transactions on 2 different websites (example: refunds have to be completed on recdesk and authorize.net) #### Vendor response Thanks for review Tina and we've enjoyed serving Carteret County Parks and Recreation. We're always pushing the platform forward and will address your comment soon! Replied August 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/recdesk-profile/reviews/?page=2) --- RecDesk Reviews, Pros and Cons - 2026 Software Advice