Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

Replied January 2018

Hey Lacey, Thank you so much for your wonderful review! We're absolutely thrilled to hear about your fantastic experience with our club management software. We're thrilled that you made the switch to WellnessLiving from Mindbody. It's wonderful to know that you find value in our software, competitive pricing, and excellent customer service. We're committed to keeping our software feature-rich and user-friendly to meet all your business needs. From website management with our Presence service to our automated email marketing and Premium Achieve Client App, it's fantastic to know that you find these features valuable in managing your business effectively. Your feedback means a lot to us, and we're delighted that you find WellnessLiving to be the best club software you've used over the years. Knowing that we exceed your expectations in every category is a tremendous compliment, and we're committed to maintaining the highest standard of service. We truly value your input, and it's fantastic to hear that you appreciate how we actively seek and implement user feedback to make continuous improvements and upgrades to our features. Your satisfaction is our top priority, we're always eager to hear from users like you about how we can enhance our software to better serve your needs. We highly encourage you to take full advantage of our Community Forum, where you can share your ideas and suggestions for new features. Check out the link here: https://community.wellnessliving.com/page/home/. We understand that occasional issues may arise, but rest assured, our support team is dedicated to resolving them promptly and effectively. Your patience and understanding are greatly appreciated as we work to provide you with the best experience. If you have any more questions or concerns, please don't hesitate to reach out at support@wellnessliving.com. You can also visit our Knowledge Base for even more guidance on specific features at: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Once again, thank you for choosing WellnessLiving, and we're honored to be a part of your business journey. We look forward to continuing to provide you with top-notch service and support. Best regards, Crystal W. (Customer Advocate)

Replied October 2023

Hi Sheila, Thank you for sharing your feedback with us, and we truly appreciate your honesty. We're here to assist and ensure your experience with WellnessLiving is the best it can be. We understand that transitioning to a new software system can come with its challenges, and we're committed to addressing your concerns. It's our goal to make your experience as smooth and user-friendly as possible. We're sorry to hear about the challenges you faced during your onboarding process, and we truly appreciate your patience. To address your concerns effectively, I'm personally setting up a call between you and a senior member of our Customer Excellence Team. Expect them to reach out shortly. Their expertise will be dedicated to resolving all outstanding issues and ensuring a smoother experience moving forward. Your satisfaction is our top priority, and we hope to regain your trust and demonstrate the value of WellnessLiving to your business. While there is sometimes a learning curve as a new customer, rest assured, we provide everything you need to ensure you're set up properly and comfortable using our tools. Below I've included a link to our Knowledge Base, where we have step-by-step documentation on how to best use our software. https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ If you have any additional feedback or questions in the meantime, please don't hesitate to reach out by phone, email, or our Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we look forward to working closely with you to enhance your experience for years to come. Warm regards, Curtis J. (Customer Advocate)

Replied September 2023

Hi Melissa, We truly appreciate your feedback about your experience with our platform. The fact that you find our scheduling tool user-friendly and intuitive is fantastic. You're absolutely right; we've designed it to offer multiple ways to view the schedule, making it convenient for both you and your team. Regarding your desire to offer hybrid classes (in-person and virtual) under the same class, I'm excited to share that you can achieve this with our FitLIVE and FitVID on Demand integration. FitLIVE allows you to livestream and record classes, while FitVID on Demand lets you create a video library of your classes for clients. This way, you can effortlessly combine in-person and virtual classes under the same class name, providing the ultimate flexibility for your clients. To set up hybrid classes that combine in-person and virtual sessions under the same class name, our Customer Solutions team is ready to assist you. You can reach out to them at support@wellnessliving.com to get the guidance you need and streamline the process of offering these classes. They will ensure you can maximize the benefits of our versatile scheduling system. Additionally, if you ever have more questions or need to explore any other features within our platform, remember that we have a wealth of resources available to you in our Knowledge Base and Community Forum. These platforms are filled with useful information to help answer any additional questions you might have about our software. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing us, Melissa. We're looking forward to many more successful years of partnership with you. Warm regards, James J. (Customer Advocate)

Replied October 2023