Qooper Software
About Qooper
Qooper is an easy-to-use and configurable mentoring software that grows mentorship programs to drive careers, skills, and inclusion - at scale. Used by 300+ organizations, Qooper streamlines mentorship programs with design, smart mentor matching, training, facilitation, tracking, and reporting solutions. On the other hand, provides feedback, meeting scheduler, goal setting, and learning for participants with powerful integrations....
1 / 5
Image 1 of 5
Mentoring & Learning Platform
Qooper User Reviews
OVERALL RATING
Showing 1 - 5 of 42 reviews
Mike
Verified reviewer
Company size: 2-10 employees
Industry: Political Organization
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2020
Exactly what you need. Nothing more, nothing less.
What I like most about Qooper's mentoring software is how straight forward it is. It has all the functions you need. Nothing more, nothing less. Especially for mentors and mentees, the software is very user friendly. Next to that, it is easily manageable as an administrator as well. All the questions that might arise during the usage of the software can be easily answered by the many instruction video's Qooper offers, which saves you a lot of time. Last but not least, Qooper's customer support is excellent. I liked the fact that before having a demo, you could already explain your need and wants, which were dealt with in the demo. This personal approach was much appreciated by me and my colleagues. I look forward to starting our mentoring program and collecting our first results in the coming months!
Pros
- Very user friendly; - Great customer service; - Easy to join as a mentor/mentee; - Professional design; - Easily adaptable to your own needs and wants.
Cons
- Haven't found any cons yet.
Reasons for choosing Qooper
The user-friendliness of the software. Next to that, Qooper's communication is very straight forward and clear.
Response from Qooper
Thank you for the speedy review Mike!
Replied May 2020
Gouhar
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
February 2022
Brilliant Decision to Switch to Qooper
Our overall experience has been excellent. The customer service is extraordinary and attentive whenever we needed assistance. We have grown our program 10 fold thanks to switching over to Qooper and our members have nothing but positive experiences using it, I very rarely get users reaching out to me needed help or having issues.
Pros
Ease of use for both the user as well as the admin. Our membership normally needs extra assistance with instructions on enrollment, however, with Qooper, I have not needed to provide extra guidance, instructions, or videos, which has saved us admin time. Difficulty enrolling is no longer a reason for users not joining the mentoring program.
Cons
If I had to name one thing, it would be the inability to have video chats within the software. There is a work around, where the users schedule a video call within the software so the session can be tracked but they can't hold the meeting within the platform.
Reasons for choosing Qooper
We chose Qooper because it was the most compliant with a non profit association. We were looking for something integrated, easy to use, and that would grow our program. Aside from that, Qooper offers a better pricing scale than any other platform we considered. I have no regrets selecting Qooper.
Reasons for switching to Qooper
Our contract was coming to an end and we were unsatisfied with the price we were paying for the program we had. Our program wasn't growing, required additional administrative efforts in the background for setting up, instructions, notifications, and support. It offered no learning modules, communities, events, or tracking.
Ana
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
September 2021
review
It's been ok so far
Pros
I like the idea, but more support around setting up would be helpful
Cons
lots of tailoring needs, that are not very easy to work through
Response from Qooper
Ana thank you for referring Qooper to other organizations and we look forward to you seeing the results after launching your program and we're happy to be supporting your program.
Replied October 2021
Wendy
Company size: 11-50 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
June 2020
Best Support and Service
We use Qooper to provide coaching and support to teachers in the field. The ease of use for our coaches to stay in constant contact with their mentees has increased the quality of teaching with the teachers we work with. Having the ability to support them through these trying pandemic times is critical and we look for Qooper to continue to expand our support to many teachers as they struggle with the new demands of teaching through a pandemic
Pros
The ease of use and intuitiveness of the application for our users. The training time was significantly reduced and users are more productive in their overall job because they have the communication tools necessary to be more effective. The Learning Steps and Assignments are critical features for our business and they work very well to allow needed progress.
Cons
We would like to be able to tie a step to a goal and have the ability to track progress on goals based on the goals themselves, not just the tags. In other words, providing metrics on the actual progression of assignments to meet goals.
Reasons for choosing Qooper
From our first inquiry through the entire process, customer response and support has been what sold us on this product. There may have been others that have a few more bells and whistles but every call, email or chat has been responded to so quickly, efficiently and with a smile that we felt like from day one we wanted to partner with a company that made us feel like we were important to them. I have been a systems administrator for many products over my career and this support has vary exceeded my expectations.
Response from Qooper
Hi Wendy, thank you for the amazing review and we love to tell that our more advanced tracking and measurements will help you track the actual progression of assignments with milestones towards the goal. Looking forward to having this in your program!
Replied June 2020
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
December 2019
Thoughtful design and great customer service
Working with Qooper has been great. Omer is always very responsive to questions and requests that we have. Setting up and establishing the program was also seamless.
Pros
- flexibility of the program - diversity of options and uses for users - ability to track and monitor usage - the video chat - helpfulness of customer success manager - it's on an app and is still affordable - responsiveness around feedback from customers
Cons
Some additional features would be desired: - group chat - availability of a forum - interactive with other programs such as zoom
Reasons for choosing Qooper
Best bang for our buck and highly accessible.
Reasons for switching to Qooper
Qooper was the most affordable app based option and still gave us the ability to have a web-based version for individuals who don't have smart phones. This app gave us way more functionality than was available on our previous software and they are far more responsive. They are also willing to work with big and small organizations!
Response from Qooper
R. Thank you for your excellent review. We were so happy to hear you decided to expand the program and the reviews from mentees, mentors and program managers! Please stay tuned for the additional features, we have a lot coming soon.
Replied December 2019
