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Web browser (OS agnostic)About Qooper
Qooper is a cloud-based mentoring solution that caters to corporations, educational institutions, mentoring centers and startup centers. Features include program management, goal management, client management, mentor matching, progress tracking, appointment scheduling and more.
Qooper’s mentorship module provides users with various engagement functionalities such as activity timelines, built-in chat and video calling, a meeting scheduler and integration with existing calendar applications. The solution’s matching and onboarding modules include features such as automated matching, manual matching, profile creation, self-match, peer matching and more.
Additionally, Qooper enables users to keep track of the engagement level in their org...
26 Reviews of Qooper
Average User Ratings
Overall
4.88 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
May 2020
Mike from Eduardo Frei Foundation
Verified Reviewer
Company Size: 2-10 employees
Industry: Political Organization
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2020
Exactly what you need. Nothing more, nothing less.
What I like most about Qooper's mentoring software is how straight forward it is. It has all the functions you need. Nothing more, nothing less. Especially for mentors and mentees, the software is very user friendly. Next to that, it is easily manageable as an administrator as well. All the questions that might arise during the usage of the software can be easily answered by the many instruction video's Qooper offers, which saves you a lot of time. Last but not least, Qooper's customer support is excellent. I liked the fact that before having a demo, you could already explain your need and wants, which were dealt with in the demo. This personal approach was much appreciated by me and my colleagues. I look forward to starting our mentoring program and collecting our first results in the coming months!
Pros
- Very user friendly; - Great customer service; - Easy to join as a mentor/mentee; - Professional design; - Easily adaptable to your own needs and wants.
Cons
- Haven't found any cons yet.
Reasons for Choosing Qooper
The user-friendliness of the software. Next to that, Qooper's communication is very straight forward and clear.
Response from Qooper
Replied May 2020
Thank you for the speedy review Mike!
June 2020
Wendy from 2Teach
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Best Support and Service
We use Qooper to provide coaching and support to teachers in the field. The ease of use for our coaches to stay in constant contact with their mentees has increased the quality of teaching with the teachers we work with. Having the ability to support them through these trying pandemic times is critical and we look for Qooper to continue to expand our support to many teachers as they struggle with the new demands of teaching through a pandemic
Pros
The ease of use and intuitiveness of the application for our users. The training time was significantly reduced and users are more productive in their overall job because they have the communication tools necessary to be more effective. The Learning Steps and Assignments are critical features for our business and they work very well to allow needed progress.
Cons
We would like to be able to tie a step to a goal and have the ability to track progress on goals based on the goals themselves, not just the tags. In other words, providing metrics on the actual progression of assignments to meet goals.
Reasons for Choosing Qooper
From our first inquiry through the entire process, customer response and support has been what sold us on this product. There may have been others that have a few more bells and whistles but every call, email or chat has been responded to so quickly, efficiently and with a smile that we felt like from day one we wanted to partner with a company that made us feel like we were important to them. I have been a systems administrator for many products over my career and this support has vary exceeded my expectations.
Response from Qooper
Replied June 2020
Hi Wendy, thank you for the amazing review and we love to tell that our more advanced tracking and measurements will help you track the actual progression of assignments with milestones towards the goal. Looking forward to having this in your program!
April 2020
Keenan from Venture For America
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2020
Fantastic for large mentorship programs!
Overwhelmingly positive. [SENSITIVE CONTENT HIDDEN] and the Qooper team were always willing to hop on the phone and talk through and issue and make adjustments to the product to ensure it was meeting the needs of our organization and our users.
Pros
The product is incredibly easy to use for both the mentor/mentee users and the administrators. We were looking for a way to easily match over 200 mentors with mentees and Qooper made the process easy and streamlined. The customer service was top notch and I felt fully supported by the Qooper Team.
Cons
The product didn't meet our needs exactly, so we had to wait while some updates were made and new features were rolled out. However, the Qooper team was super responsive and made those updates incredibly quickly, allowing us to constantly iterate and make our program better.
Response from Qooper
Replied April 2020
Thank you for your amazing response Keenan! It is an absolute pleasure to work with you for Venture For America's program!
December 2020
Anjie from Leg Up Legal
Company Size: 1 employee
Industry: Legal Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
An awesome customizable mentoring platform in a box!
My overall experience has been wonderful. The team is responsive and very open to feedback. They are constantly improving the platform to be even better.
Pros
(1) It’s easy to set-up and customize within a very short time frame. (2) It’s affordable for startups and small organizations. (3) The Qooper team is highly responsive. (4) The Qooper team works hard to create new features that drive value for their customers.
Cons
(1) It would be great if mentors and mentees could decline a match easily. (2) Some of the profile fields in the onboarding forms look jumbled on the mobile app. (3) The app sometimes crashes on mobile. (4) No way for admins to easily message/email a subset of users based on custom filters.
Reasons for Choosing Qooper
Primarily price and customer service
December 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Thoughtful design and great customer service
Working with Qooper has been great. Omer is always very responsive to questions and requests that we have. Setting up and establishing the program was also seamless.
Pros
- flexibility of the program - diversity of options and uses for users - ability to track and monitor usage - the video chat - helpfulness of customer success manager - it's on an app and is still affordable - responsiveness around feedback from customers
Cons
Some additional features would be desired: - group chat - availability of a forum - interactive with other programs such as zoom
Reasons for Choosing Qooper
Best bang for our buck and highly accessible.
Reasons for Switching to Qooper
Qooper was the most affordable app based option and still gave us the ability to have a web-based version for individuals who don't have smart phones. This app gave us way more functionality than was available on our previous software and they are far more responsive. They are also willing to work with big and small organizations!
Response from Qooper
Replied December 2019
R. Thank you for your excellent review. We were so happy to hear you decided to expand the program and the reviews from mentees, mentors and program managers! Please stay tuned for the additional features, we have a lot coming soon.
