Feedback

Excellent. I love the program and feel with a few more tweaks it will be even more amazing.

Pros

It helps to hold myself and my team accountable. Love being able to merge it with so many platforms so we will never run out of leads.

Cons

Too many steps....there are a few tasks I do that could be much easier. I do not want to schedule followups with people I am in constant contact with.

Great CRM for Network Marketing!

Amazing customer service! Continuous improvement! Helpful organizational tool! Keep the updates coming as this is the way to a successful network marketing business!

Pros

Penny has customized several features for Isagenix making it easier and easier for all Associates to utilize this tool. I love the ability to see customers past and upcoming orders. The content is helpful as well.

Cons

Inability to customize custom lists a little further so all 100 people on your list do not appear on your daily tasks. As someone who likes to complete tasks daily, this causes me to not use custom lists. Tags assigned by Penny in current customers are lengthy for some and the only option to save changes in some screens is to scroll all the way down past all the tags.

Love Penny

Penny keeps me organized & productive even when I'm feeling lazy.

Pros

I love how I can sync all of my Facebook, Instagram, LinkedIn and phone contacts. When I sit down to work, Penny tells me exactly who to reach out to or follow up with to keep me organized. I love how it syncs with my R+F back office as well. Penny helps me follow up with people I would have otherwise forgotten about!

Cons

It would be great if I could send an email to all of my solution tool contacts via one quick email. This would come in handy when there is a sale or new deal.

Penny is Highly Recommended

Pros

Penny was easy to download contacts, Facebook, etc and easy to navigate and use, has content provided, tutorials, etc.

Cons

There isn't much that I can think of because when there was an issue, Penny listened to the field, and fixed it.

Penny is a MUST HAVE!

My overall experience with Penny has been pleasant. If I ever had a concern, I was able to chat with customer service and have it addressed in a timely manner. I have not found anything as cohesive as Penny for direct sellers!

Pros

Penny is a must-have for anyone in direct sales. It organizes my contacts and advises me on who I should reach out to daily. Additionally, it gives me customer service tasks to stay engaged with my clients. I have been using the free version for a little over two years. They recently developed an in-app purchase, which offers more options but it is more than I am willing to pay. The free version gets me where I need to be in my business.

Cons

I do not like the monthly costs for the premium options that were recently added. If it was a one-time charge, I would highly consider it but I do not think the additional features warrant paying a monthly subscription.

Penny has drastically improved and streamlined customer management in my business

I find that Penny has drastically improved and streamlined my customer relationship management capabilities. Everything is in one place and easily accessible. It’s very benedical having all my customer and prospect information at my fingertips, plus reminders for who I need to connect with, and sample language to help with making those connections with ease. Their customer service is responsive and their offerings constantly evolving and I really get exceptional ROI from my monthly investment and value for money. I have shared this with my team and everyone who uses it also loves it and find it truly helps their business grow.

Pros

I absolutely love Penny and use it every day in my business to help manage my customers and prospects. It’s so easy to setup and incredibly user friendly and I love that it can be tailored specifically for my industry. It’s also constantly evolving its offerings and improving the functionality and features so there is always something new available that makes the app even more useful.

Cons

There truly aren’t any cons that I’ve experienced, other than some small quirks. And the customer service is fantastic so anytime a new suggestion is offered they really take it into consideration to create improvements.

What's your time worth?

I'm a busy mom of 3 with a husband that travels a bit for work. Before I started using Penny I would stress myself out and have to sacrifice time with my kids just to work my business to make the money to pay for the activities we wanted to do - which makes no sense. The two greatest values Penny gives me is time & organization. In direct sales you have to work your business in pockets of time, so when I had a 20 minute window to work I'd waste 10 minutes just trying to get organized to start work. That is not productive. I started my direct sales business so I could have a second stream of income, and time to enjoy that income with my family. Using Penny actually gives me both. It helps me be more focused and productive, which means I am better at serving my customers, and I when I am with my kids I can put my mind at ease because I know Penny has it all sorted.

Pros

I am not a tech-savvy person but I absolutely love how simple Penny is to use. It connects directly with my back office so it's always up to date and tells me what I should do.

Cons

Honestly, whoever is behind Penny is on top of it. They are constantly updating and releasing new features. They're always a few steps ahead of what i need.

Best tool for direct sales!

Pros

This software makes running my business so much more organized and efficient! It’s easy to use and the customer service is amazing. I love the integration with my social media platforms and how easy it is to use.

Cons

Given that it is still relatively new, there seem to be a few kinks that they’re working out but their customer service is amazing. Anytime I have an issue or concern, they promptly respond and also regularly implement any suggested changes.

Your virtual assistant, done right!

This was the piece of my business that was missing. I was using antiquated spreadsheets that I spent hours sorting through...which was better than most people were using - hand written notes! As an engineer by trade I am so grateful this software was developed to maximize my time and increase my productivity!

Pros

I love that Penny sorts out my day so I don’t have to spend time figuring out who needs attention!

Cons

So far all of the functionality I felt was missing has been integrated into the software (because I left regular feedback)!

Penny App - CRM for my Rodan+Fields Network Marketing Business

My overall experience with Penny has been excellent. Comfort of mind at the end of the day that I have touched on all aspects of my business, in a timely and efficient manner is super important. Being able to pick up where I left off, no matter where I am, what distracted me from my session or when I am able to return to my tasks is helpful in the bigger picture.

Pros

• Super easy to set up, import contacts from social media channels and even my iPhone contact list. Super important to have them all in one place. • Excellent and user friendly welcome to the platform, and easily accessible tutorials • Virtual Assistant is excellent, highly responsive and results driven. They check back to make sure that they have resolved your problem / query / questions on use, circle back with live discussions and tutorials. They really listen to what it is that I as a user need the platform to do for speed and efficiency. • The ability to tackle my Day all on one page, is super helpful. Everything from my reachouts to followups, autoship reminders, staying on top of my connections and even reaching deeper into my community to stay in touch with contacts I may not have followed up with consistently. • One of my biggest challenges has always been on the follow up, and contacts falling through the gaps. Penny helps me to stay on top of this, giving me comfort and removing the anxiety that comes with these activities. • I LOVE the Custom Lists Feature. I can create a targeted list in seconds for any specials my company or team may be running, and even add our companies content directly from penny. • Fill my Funnel feature is amazing. Penny is doing some profiling. I am just digging deeper into this, but find it is taking some guesswork out of my prospecting as Penny identifies prospects that fit the profile of my current team and client base.

Cons

I would like to be able to identify, at a glance, follow ups that I set up myself, versus the ones that Penny has set up. I can do this by the date of the follow ups and by categorizing them, however, sometimes I haven't done all of the steps and just want to know where the followups and reachouts come from at a glance. It could be colour or icon tagging. And then again, maybe I am just not using the feature properly.

Thank you for all you do!

From the very beginning I have always had the most pleasant experience with Penny and the entire staff! Everyone is extremely friendly and always willing to help me have a BIG DAY!

Pros

This software has been such an integral part of working efficiently and effectively! The level of detail that has been put into the software that is specific to our company/industry’s needs has been an incredible asset to my business and to those in my team!

Cons

A little nuance is going through hundreds contacts that I follow on platforms such as Instagram that get rolled up in my contact list that are celebrities or companies. These are not true contacts and it’s a little time consuming to weed them out rather than approving them being added to my list.

Penny- Worth every Penny

Penny has been a big impact on the expansion and productivity of my business. It's a great tool and has the great potential.

Pros

The ability to keep social media contacts synchronized is another time saver. Recommendations and reminders keep you on track. Notification when customers or clients have reviewed content is a great business tool.

Cons

The ability to import customized packs or deals directly from company website would be a super asset. Also to be able a manually add or edit social media contacts when they have duplicate names, but are 2 different people almost needs to be added.

Game Changer!!

I have absolutely nothing but positive experience with Penny. Customer service is EXCELLENT!! If I have ever had a small problem, I use the IM feature and get a response very quickly!!

Pros

Penny makes my life so much easier!! Before using Penny, I kept all my contacts on a google spreadsheet. It was a nightmare to keep straight who to reach out to, follow up with, and how long I needed to wait in between. I am now able to log into Penny (either from my phone or computer) and see exactly what tasks I need to accomplish each day. I also appreciate that resources from our company are all loaded into my app.

Cons

Sometimes Penny takes longer than I would like to load on my computer.

Penny

It has helped my business tremendously by increasing follow up activity, organization of contacts and reach outs which in turn has helped me to grow my business during the past 9 months

Pros

The simplicity of the program engages me to use it daily for reminders, follow-ups and reach outs to potential customers. It is the best virtual assistant !

Cons

Sometimes I find that Penny is not up to date with current customer status on my company website.