For localized Customer Relationship Management it is the one solid product can give you what you want.

Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.

Easy to use in the game and quite easy integration.

For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff.

Had a decent integration with our mobile app. The reports/dashboards  had a nice interface that looked modern.

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

Helpshift can be combined with various resources and systems to make participation more convenient. The team has also been very supportive in helping us reach the full potential of the product.

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also  reliable and indeed helpful.

Helpshift provides easy customer support at a cost.

Ease of use both from a customer's and agent's perspective.

Microsoft PowerBI as their reporting system was very hard to work with.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.

The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.

The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.

Customer service was terrible. The bait & switch pricing.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

It has great functionalities when I'm offline and still need to take sales, it's super easy to customize inventory and update prices, keep track of taxes and profit, and overall is a great system.

Overall my experience with Square is excellent. Is the best POS, the best customer service, the best rates, I never had any troubles.

Square is simple and affordable from a hardware perspective, use your own iPad to save money.

The cost was great for me to start out. It was very easy to train staff on the system as well.

I enjoyed the ease of use that Square provided in the initial setup and ease of use.

The platform is easy to use, reliable, and given its popularity, very comfortable for customers to engage with. Using Square as my Point of Sale system was a great choice for my mobile food cart.

There have been times where the customer was charged twice and times where the customer was never charged at all.

Ability to accept and process contactless payment almost anywhere. Super easy interface and user friendly.

It was very disappointing encountering these setbacks while I have a limited time to sell at the farmer's market.

Its easier to use other payment processing platforms that have better customer service.

Easily integrated for payment, great interface and very easy to use software. Easy to edit and amend items on the menu.

That’s my only complaint: the transaction fees and the transfer fees.

Amazing Experience, the best part is its seamless integration with Muse mBaaS. Now I can have my online app and physical store sync in one place.

What I like most about the software is the friendliness of the app and the abundance of analytics regarding your business.

I've had excellent experience with taking in person POS payments and it has always been seamless and streamlined.

I love how we can set up shop anywhere and easily collect payment. I also like that it's integrated with our business account so the accounting part is pretty seamless.

My overall experience with Square is a positive one. They're quick, clean, cheap, and easy.

Love Square and would recommend to users. We have used the POS and the online store and have loved everything we have gotten from Square.

G The system is slow and unresponsive at times. H The customer pays fees for using the system, which is unacceptable.

It is SOOOO easy to set up and use. For someone running a small business or enterprise, it is a low cost option for collecting payments.

I enjoyed the ease of use of the program very easy to maneuver around it. Easily take payments etc.

Love that it's easy, intuitive, and adaptable. So many things I can do with it that weren't possible with the old card readers.

The Xero integration worked really well, transactions from Square would go into Nomisma daily making bookkeeping super easy.

I love that I get to use it without the card reader. It’s helpful for quick business transactions at vendoring events and just on the go.

I HATED the fact that the customer service was so terrible. There is no phone support, only email support and a lot of the time the responses are copy pasted with generic answers.

Square is very easy to set-up and use as a point-of-sale payment collector, and it's great how it automates receipts via email -- love the emphasis on a paperless and streamlined system.

Super easy to navigate and user-friendly. Customer service has also always been very helpful.

They trust their information is secure. They are also impressed with the NPC ability to tap to pay with our phones.

It’s easy to use, portable, customer service is amazing. For a small, home-based business it is perfect.

I've only used square point as the person who is paying. It is so easy, seamless, and i love that it can send you a text message or email as a receipt.

I love that the software can be integrated with the products in my Etsy store and automatically simultaneously updates the inventory on both platforms.

A nice simple, clean sales system.I enjoy when I get to work the spots that use them.

My bank's fees were ridiculous and had monthly minimums.

Overall Square is a very user friendly POS. The site is very easy to navigate and it is a great option for small businesses.

The cost of each transaction. I'd rather pay a monthly flat fee to use the system.

This system was perfect for processing sales while we are not in our actual retail location. Pretty user friendly and easy to navigate once you get the hang of it.

Inventory management and reporting is lacking. Also, occasional account freezing due to suspected fraudulent activity.

It was a good experience when. I had issues customer service did help.

Customer were impressed that we had such a slick system at what was essentially an outdoor fair.

US Dollar

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.


Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.



LongDescription

Support Ticket Management

Employee Management

Surveys & Feedback

Multi-Channel Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Workflow Configuration

SSL Security

Sentiment Analysis

Single Sign On

Customer Database

Call Recording

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Data Import/Export

Offline Access

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Real-Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Widgets

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Autoresponders

Customer History

Tagging

Third-Party Integrations

Multiple User Accounts

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Search/Filter

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift.  Agents are completely free!

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Helpshift

In Person

Live Online

Webinars

Documentation

Videos

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, email and SMS marketing campaigns, eCommerce, insights/analytics, and more. Square offers magstripe, chip, and contactless card readers for accepting payments via debit and credit cards, Google Pay, and Apple Pay. Square Virtual Terminal enables payment collection through a computer, which allows merchants to key in card details so that no card reader is required. 

Square POS is flexible enough to work for any business, from retailers and bakeries to coffee shops to hairdressers. Retailers can manage their inventory from any device. Products can be imported via CSV and names, prices, and quantities can be edited at any time. Daily stock alert emails notify users of items with low or no stock, and inventory levels can be exported to printable spreadsheets. Restaurants can manage online orders and third-party pickup and delivery.  

Square Point of Sale makes it easy for businesses to sell in-person, online, over the phone, or out in the field. Merchants can add a synced online store, sell through Instagram and Facebook, and offer curbside pickup, local delivery, and shipping -- no coding required.

The built-in customer directory can track customer preferences and feedback with every card swipe. Key customer information is added automatically to build profiles, and merchants can search and sort customers to view their purchase histories, target email marketing campaigns, and send more personalized messages that keep customers coming back more often.

With Square Dashboard and built-in sales reports on the POS, merchants can access their sales data from any device, with real-time hourly sales reports for each location, transaction and deposit tracking, and more. Square POS helps merchants manage their inventory from anywhere. Products can be imported via CSV and names, prices, and quantities can be edited at any time. Daily stock alert emails notify users of items with low or no stock, and inventory levels can be exported to printable spreadsheets. 

Everything is integrated into your POS for a stress-free experience. It’s free to use, and no contracts, fine print, or manuals required.

Split Checks

Restaurant POS

Separate Checks

Cataloging/Categorization

Electronic Payments

Invoice History

Barcode/Ticket Scanning

Payment Processing

Price/Margin Management

Recurring/Subscription Billing

Order Entry

Delivery Management

Data Synchronization

Mobile Payments

Retail Inventory Management

Labor Cost Calculator

Electronic Signature

Order Management

Retail POS

Credit Card Processing

Time Clock

Invoice Management

Transaction History

Timesheet Management

Customizable Invoices

Customer Accounts

Online Ordering

Gift Card Management

Sales Trend Analysis

eCommerce Management

Bar POS

Clock In/Out

Promotions Management

Multi-Location

Sales History

Square's pricing is simple for businesses of all sizes. No monthly fees or contracts.

Processing rate for in-person is 2.6% + 10¢ per tap, dip, or swipe.

Hardware starting at $0 w/ free reader.

Processing rate for online is online is 6% + 30¢ per transaction.

Helpshift vs Square Point of Sale

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons