About Action1 RMM

Action1 RMM is a cloud-based remote monitoring and management (RMM) solution for MSPs and IT professionals designed to gain complete visibility on the health and security of the managed endpoints, and support their end users from anywhere in the world. The solution enables organizations to dramatically cut the cost of endpoint management and monitoring as it requires zero on-premises infrastructure. With Action1, internal IT teams and MSPs can efficiently support the modern in-office, remote, or hybrid workforce from virtually anywhere in the world. With Action1 RMM you can get your first 100 endpoints free forever. ...

Action1 RMM Pricing

First 100 endpoints free forever. Scale up for $2/endpoint per month. No credit card required.

Starting price: 

$2.00 per month

Free trial: 

Available

Free version: 

Available

Close

Image 1 of 5

Action1 RMM Cloud-Based Console

Action1 RMM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 24 reviews

Samuel

Verified reviewer

Company size: 1 employee

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Action1 RMM gets the job done without hassle

We deployed Action1 to be able to manage updates and software across our clients's multiples devices as a MSP, so it give us remote desktop capability to assist our end-users without the need of having any other third-party app.

Pros

Really easy to use, all cloud based so perfect for managing devices that are not all located in the same physical network, plenty of features and they keep adding some

Cons

No IOS app to manage and remote into the devices, need to use a web browser, but remote desktop is really limited unless you have a mouse and keyboard connected to your Ipad

Reasons for choosing Action1 RMM

Pricing was much more attractive, no need to add a plugin or extra license for remote desktop

Response from Action1

Thank you so much for your kind words, Samuel. We really appreciate you taking the time out to share your experience with Action1 RMM and we agree, the remote desktop functionality is limited at the moment, but we are working to improve it in the future. Thanks again!

Replied August 2021

Rupert

Company size: 11-50 employees

Industry: Information Technology and Services

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

October 2021

Brigantia review

Its the ability to make sure that all our PCs are patched and up to date, and to manage the software on them. This is particularly when our staff are no longer in the office all the time and are working from home.

Pros

I have found that the deployment of apps is particularly effective. It's great to be able to roll out software to our PCs here within minutes no matter where people are based. I have found that the updates work really well as well.

Cons

I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space. Also would like the ability to be alerted if a machine goes offline. The remote access seems a bit limited, for instance with no ability to transfer files.

Reasons for switching to Action1 RMM

Recommended by Threataware who we are working with

Response from Action1

Hi Rupert, thank you for the detailed review, and we are glad to see that you are enjoying many of our features! We also appreciate you've brought some issues to our attention. We will share your feedback with the product team and discuss how we can improve displaying if machines have low disk space and alerting if machines go offline. And we agree that the remote desktop functionality is limited at the moment, but we are working to improve it in the future. The ability to transfer files is in the roadmap and will come with some of the next product releases.

Replied October 2021

Jeff

Company size: 201-500 employees

Industry: Medical Practice

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

October 2021

Great idea, some room to improve.

Great product for what it is and can do, just wish the remote access worked faster.

Pros

Has all of the features you could want and need.

Cons

The only issue we ran into was the remote access to endpoints, it is slow and has issues when switching multiple displays.

Reasons for choosing Action1 RMM

Price and options

Response from Action1

Thank you so much for your kind words, Jeff. We really appreciate you taking the time to share your experience with Action1 RMM, and we are happy that you like our feature set. We are sorry to hear that the Remote Desktop is slow it shouldn't be. Could you please reach out to our support team and explain your issues in detail? They will be happy to help you! Thanks again!

Replied October 2021

Angel

Company size: 51-200 employees

Industry: Human Resources

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2022

Action1 is a good product and with a forever free layer.

Our overall experience has been good. We've created bundles to deploy, we manage patches, do remote access. It now our to go tool when someone has an issue we can't fix by sending them instructions. and it helps inmensly when we try to figure out what software version anyone has.

Pros

We like that is solves our problem of managing our hardware and software inventory, plus it allows us to do patching and software deployment from a central console. the added bonus is the remote access/desktop ability to support users when they have issues.

Cons

The reporting is a bit convoluted to get the list of software in a single user's computer, but we eventually figured it out.

Reasons for choosing Action1 RMM

It covered all that we needed and we could start on the free tier and make our case to management by deploying it at no cost. It's value is already proven so by the time we pass the free tier we will keep using it.

Abel

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Action1 Review by BAC SYSADMIN

It has patched, managed, and gave me access to workstations fast and from anywhere I am at with internet. I enjoy the two factor authentication as well.

Pros

I enjoy that I am able to connect to every computer and understand what is happening within my network. I like that there are email motivations that I can set up to know what is critical and who has installed a software. Peace of mind is what I like the most, especially as a one person IT position.

Cons

I would say the UI, it is rather basic. I think basic has gone a long way but it seems like i spend a lot of time opening the menu tree on the left side too much. It would be nice if it was set up a bit nicer, not really a con though.

Reasons for choosing Action1 RMM

It was fast and easy to deploy, it came with a free trial in which gives me full features. It works like it should, no issues or bugs.

Response from Action1

Hi Abel, thank you for the detailed review, and we are glad to see that you are enjoying many of our features! We also appreciate you've brought some issues regarding UI to our attention. We are constantly improving our product, including enhancing UI. Some particular UI improvements will come with the next product release.

Replied October 2021

Popular Action1 RMM Comparisons