About Action1 RMM

Action1 RMM is a cloud-based remote monitoring and management (RMM) solution for MSPs and IT professionals designed to gain complete visibility on the health and security of the managed endpoints, and support their end users from anywhere in the world. The solution enables organizations to dramatically cut the cost of endpoint management and monitoring as it requires zero on-premises infrastructure. With Action1, internal IT teams and MSPs can efficiently support the modern in-office, remote, or hybrid workforce from virtually anywhere in the world. Action1 RMM works equally fast with 100 or 100,000 endpoints.


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5 Reviews of Action1 RMM

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

4.0

Value for money

5.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(1)

1

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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July 2021

Samuel from Pixel Global Communication

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Action1 RMM gets the job done without hassle

We deployed Action1 to be able to manage updates and software across our clients's multiples devices as a MSP, so it give us remote desktop capability to assist our end-users without the need of having any other third-party app.

Pros

Really easy to use, all cloud based so perfect for managing devices that are not all located in the same physical network, plenty of features and they keep adding some

Cons

No IOS app to manage and remote into the devices, need to use a web browser, but remote desktop is really limited unless you have a mouse and keyboard connected to your Ipad

Reasons for Choosing Action1 RMM

Pricing was much more attractive, no need to add a plugin or extra license for remote desktop

Response from Action1

Replied August 2021

Thank you so much for your kind words, Samuel. We really appreciate you taking the time out to share your experience with Action1 RMM and we agree, the remote desktop functionality is limited at the moment, but we are working to improve it in the future. Thanks again!

August 2021

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Jeremy from Seyer Industries, inc.

Verified Reviewer

Company Size: 201-500 employees

Industry: Aviation & Aerospace

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

An Affordable and feature rich solution to Patch management

It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.

Pros

I like that I just had to install a piece of software on a server and it picked up all the PC's and servers and installed the software it needed on them. Any new PC's get the software and report up to the cloud fast. It takes the guess work out of making sure everything is setup. I also liked that I could push a critical update and force (or not) a reboot. Makes things super easy.

Cons

At first is was SLOW in their cloud portal, but with each passing month it gets faster and more useful. I also was limited to one login for an administrator at first but that was opened up recently to more than one.

Reasons for Choosing Action1 RMM

The price was substantially less and the demo was up and I was pushing out updates in less than 1 hour.

Response from Action1

Replied August 2021

Thank you so much for your kind words, Jeremy. We really appreciate you taking the time out to share your experience with Action1 RMM. We are constantly improving our product to provide you the best possible RMM service. Thanks again!

June 2021

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Issac from Toyota Tsusho Steel Services India Pvt Ltd

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2021

A centralised IT management platform with automated maintenance functionality

Easy to use .Supports quicker maintainence of remote system compared to traditional methods while using action1 rmm

Pros

Easy to use for endpoint management Supports schedule based automated maintenance of servers and connected workstation Very effective in remote desktop and unattended access.

Cons

Ui looks a bit outdated and requires a ramp up Connection is found to break at times reducing overall reliability

Response from Action1

Replied July 2021

Hi Issac, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track. We are sorry to hear that you're having trouble with your connection. Please, contact support@action1.com, and they will be happy to assist you. We also appreciate you've brought some issues re. Ui to our attention. We are constantly improving our product, including enhancing Ui. Some particular Ui improvements will come with the next product release.

July 2021

Kristin from Method Automation Services Inc

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

July 2021

Great resource for smaller companies

Pros

I appreciate the pricing and functionality of this software. It may be basic in comparison to other applications, but it does a good job with hardware inventory and software patch tracking. I also like the remote control ability. Not as robust as some application, but is still very useful.

Cons

Remote control could use some enhancements. The option to turn off the request for users to accept the remote control connection. Often can't make the connection to the client. No error message.

Response from Action1

Replied July 2021

Hi Kristin, Thank you so much for sharing your kind words with us. Your review means a lot to our team. We also appreciate you've brought some issues to our attention as we are constantly improving our product. We are glad to inform you that the ability to turn off the request for users to accept the remote-control connection will come with the next product release. At the same time, we are sorry to hear you are having some troubles connecting to the client. Please, contact support@action1.com, and they will be happy to assist you.

August 2020

Tyler from All God's Children, Inc.

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

August 2020

Great remote management software!!!

Action1 is a great alternative to most remote endpoint management competitors out there. It's ability to install Windows updates is a nice feature...however don't go into this thinking it's a complete replacement to WSUS. Action1 has great potential and I look forward to it's improvements.

Pros

IT Asset Management Deploy your own application Superb support Easy to deploy agent Able to install Windows updates (missing only) User friendly interface (UI) It's own app store

Cons

Limited documentation Updating/Installing applications doesn't always work as intended. Shows multiple versions of applications that need to be updated...when it should only show the newest version for that particular version (Ex. Adobe Reader DC had 7 different versions). Windows updates is limited