All x360Recover Reviews
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Andy
Computer & Network Security, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Replibit - Flexible, Simple, and Affordable
The Global Management Portal is very granular, and the level of detail that is available is extremely useful. The simplicity behind all of the recovery options is fantastic, minimal learning curve for our engineers. The Axcient Replibit platform is extremely flexible, to accommodate to our service offerings. It allows us to replicate data to Axcient vaults, our own off-site vault, or both for added redundancy. The platform also integrates with our RMM/PSA tool Connectwise Manage / Automate very well, and easily
CONSThe need to use multiple service portals - billing/licensing, and Management
Reason for choosing x360Recover
More of a Turn-Key Solution, and more aggressive pricing
Reasons for switching to x360Recover
Axcient Customer Service is beyond superior by comparison to Datto. Axcient is strictly focused on backup, and disaster recovery like Datto used to be. Now that Datto has backup, BDR, a RMM platform, Power Supply Products, Networking equipment they seemed to have lost touch.
Chris
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Great backup system as long as you have good bandwidth
It’s pretty simple to set up and has the disaster recovery features you want. Does local and cloud backup. It’s secure.
CONSI wish there was a way to exclude files and folders from backups to save data. It backs up entire volumes.
Reasons for switching to x360Recover
Intronis wasn’t adding anything new. The staff didn’t ever seem confident to back up domain controllers. It was very slow on the management end.
Sean
Computer Networking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Replibit > Shadowprotect
As an MSP, we were partnered with EFolder utilizing their BDR Appliances w/ Shadowprotect. Shadowprotect, while a good software, had functional issues with chain management. Replibit has a chainless backup system. It also does not rely on Windows operating system for storage or use, meaning it is more secure by default. Having backup and disaster recovery options utilizing a different OS makes sense for most security conscious business and technology partners.
PROSEase of management / verification. Quick recovery time / restores.
CONSLack of multi-user management. Lack of MFA / DFA options.
Reasons for switching to x360Recover
Chainless technology Security options.
Jonathan
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Best BCDR Option for MSPs
10/10, I recommend replibit to anyone in IT.
PROSSupport can be reached via email or a web interface, and always respond quickly. Critical Tickets get on-call techs to you within minutes, BEST CUSTOMER SERVICE AROUND. Connectwise Integration, cloud redundancy, & unchained backups! Easy to setup, configure, and use, with a lot of options I wouldn't have considered when I first took over the backup management at our office. The most recent updated have added several great and extremely useful features, and the reliability is OUT OF THIS WORLD.
CONSInability to use hardware raid controllers was surprising. Other than that, none.
Reason for choosing x360Recover
We used several other services prior to replibit, and found all of them lacking in features or price-to-value with lower.
Harley
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great Things from Replibit
I work for an MSP who has had to deal with clients not backing up their data. It is catastrophic to their businesses. There isn't a lot one can do after losing every bit of data a company has for financials, client files, research & development, projects, etc. Replibit has helped me convey the importance of backups with multiple redundancy coupled with fair price and peace of mind.
PROSI really enjoy the ease of use with replibit and the fact that you can bring your own device.
CONSThere was't anything I didn't like. The software is easy to use, Axcient provided us with the proper training, the devices are easy to set up.
Reasons for switching to x360Recover
Barracuda is... expensive and we had to use their device, which is a very expensive piece of equipment. Replibit allows us to utilize our own devices, or use their's, which are reasonably priced and I love Axcient's Cloud.
Robert
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
The technology that just works!
As an MSP we all have a lot of vendors and solutions to manage. Working with a vendor like Axcient has given us the confidence to go "all in" on 1 platform. 100% of our clients are on-board. Replibit is a fantastic technical product, and Axcient is a team of superb caring people who know how to help.
PROS-- Chain-free technology unshackles us from dependency on every backup being perfect. -- The speed of backups is outstanding. -- Hardware independence: we use a mix of their appliances plus our own (BYO-Server) -- Cloud recovery options -- Excellent support -- AutoVerify takes much of the pain out of daily monitoring -- MSP-friendly Pricing & Pricing Models are a huge plus! -- It's Linux based so no Windows license required for the appliance!
CONS-- You need to size your appliances correctly. Just be careful when selecting hardware. Don't undersize them. -- Support used to be an issue but has improved vastly. So not really a con anymore. -- We find minor quirks here and there but they're good about getting them fixed in upcoming releases. Nothing has is perfect.
Ben
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Amazing Product
Replibit gave our clients a better overal Backup and Disaster Recovery solution that we know that works.
PROSDedicated Backup appliance chainless increments Auto Boot with health checks
CONSManaging multiple vaults but that is being addressed with infinity cloud, cant wait.
Elisabeth
Computer Hardware, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Replibit Survey
We have only recently found out that Axcient offers Replibit in move options than just an out-of-box appliance solution. The appliances are very costly, so we were very pleased to be able to build our own hardware and buy Replibit OS to install ourselves.
PROSThe support team behind the software is the best feature.
CONSThe Replibit software is fine, stable, not too complex to setup - but it does not offer anything that others do not also offer.
Reason for choosing x360Recover
Long standing relationship with vendor.
Reasons for switching to x360Recover
Previous management were told that the older solutions were being retired and Replibit was going to be used by vendor going forward.
Les
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Your Partner Manager
Customer Service goes a long way. I am specifically speaking about Partner Success Manager. The rep has a knack for making things easy to understand (so easy a child can follow). His ability to "forward think" and "problem solve" is bar-none. He guides you the extra mile putting the customer at ease and leaving with a full understanding of the discussion. We need more folks like him in our industry to make a difference to the client and keep them coming back. Kudos
PROSThe software is very robust and very easy to use
CONSNothing. The software accomplishes its goal.
Lawrence
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Replibit
I like the way Replibit is setup. It works the way I would build a Backup System if I was to create one.
CONSI wish there was an API that would hook into our HelpDesk System so we can include the client's backup reports in our monthly manager's report.
Reasons for switching to x360Recover
Axcient was having issues that they were not fixing.
Sam
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
x360Recover Review
Service works well. Rarely have any back up issues. Axcient support is very helpful and responsive.
CONSPrices are very steep, especially the appliances. Web portal is confusing at first, but will take time to get used to.
John
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Replibit - MSP Backup Review
Wonderful. So happy we decided to go with them.
PROSEase of use, it is very reliable, auto-close tickets in Connectwise, and unchained backups!
CONSWould like quicker spin-up in the cloud and the ability to use hardware raid controllers.
Benjamin
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Price is right
overall happy
PROSPrice, features, support. Able to use my own hardware appliance
CONSsupport is sometimes not US based and I can't understand them
Reason for choosing x360Recover
price
Akanksha
Security and Investigations, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Majestic
while using axcient x360 we can easy backup and restore our data and there are so many ways to backup.
PROSvault is very impact full and it is very easy to use. while using vault we can recover our data from recovery center.
CONSreally nothing, but if internet connection is not so good then using axcient X360 gonna difficult for customer.