All Tiflux Reviews
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Diego
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
My experience with TIFLUX
I love the Tiflux. Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do.
PROSI loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software.
CONSWe are using it internally being customer and provider in the system. It works very well, but, for sure, there are some improvements considering this specific use-case.
Reason for choosing Tiflux
Because they are a new company with startup soul and mindset, where we can talk to them and get help easily, even asking for some improvement when its really important to the product.
Reasons for switching to Tiflux
Because we needed to have SLA's, repports and control in the support we do with all our teams.
Vendor Response
Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping ASaaS to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Jonas
Utilities, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent tool
Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively. In addition, we are recording data that we never kept. Today we have a much better view of our customers and information that generates incredible reports.
PROS- Possibility of customization - integrations - remote access - ease of locating tickets - Specialized and capable technical support
CONS- some settings are a little complicated - The interface is not so friendly but it is complete. - Email settings require special care
Reason for choosing Tiflux
For the same reason that we switched other ticketing systems. We gave preference to a tool that spoke our language natively and gave us a more direct support.
Reasons for switching to Tiflux
Previous tool support was too time consuming. We opted for a partner who spoke our language and served us more quickly.
Vendor Response
Jonas, we are grateful as regards these words and we are delighted to know that TiFlux is helping ELG to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Rafael
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
TI Flux
Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets.
CONSsome reports could be more advanced for service providers that they need to use to bill their customers.
Vendor Response
Rafael, we're very grateful for your feedback and partnership. We're working to launch new reports to help you, in order to optimize and improve your daily routine :)
Replied March 2020
Fabiano
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
TIFLUX is the best app for IT companies and customer service
217/5000 It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect
PROSI really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department.
CONSSome details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings
Reason for choosing Tiflux
Price first. Second, the lack of specific features of our business, such as: asset inventory and remote access
Reasons for switching to Tiflux
137/5000 Mainly due to the lack of support. Basically, the system is ugly, difficult to use and certain features don't work as they should
Vendor Response
Fabiano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Verum IT to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your jorney with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Rodrigo
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Our analysis of Ti Flux
Here in Cairo we have professionals who work in the area since 1998. Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features.
PROSThe best part is the integration of features. In other cases, we need to use more than one tool.
CONSThe remote access tool can improve compared to others on the market, but it is still good.
Reasons for switching to Tiflux
We changed for several positive reasons, but mainly for the unification of resources.
Vendor Response
Rodrigo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Cairo Tecnologia to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results!
Replied March 2020
Bruno
Computer Hardware, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
The best solution
Currently it was our best choice with a service solution. Ease of monitoring customer service. Today we can't think of another solution
PROSCurrently the integration with Whatsapp was the biggest differential of the tool for my team. The app for android / iphone to track customer service and communication. Remote access features help us a lot by avoiding the use of expensive tools.
CONSThere are no cons in Ti Flux solution !!!
Reasons for switching to Tiflux
Whatsapp Integration Reports Customer communication Mobile App
Vendor Response
Bruno, we are grateful as regards these words and we are delighted to know that TiFlux is helping GlobalTera to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Juliano
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
How TiFlux helped us
TiFlux is a complete solution for managing our service environment. Our company over 19 years has specialized in providing services in the area of technology. With the implementation of the TiFlux tool, we were able to improve our metrics and set new goals for serving our customers as well as managing our team. The tool allowed us to have a real view on the productivity of our team and thus make adjustments to the team in order to make it more productive. Transparency and reliability in the results extracted from the reports brought more credibility to our operations. Our team uses TiFlux as the main tool for interacting with customers. Through it we make the entire organization of our help desk team using service tables and well-defined internships, which allows us to serve the customer within the expected SLA. And above all, I can extract performance and cost indicators from the tool, and this allows us to be competitive in this broad branch of service provision in the technology area.
PROSTalking a little about the tool's functionalities, among so many essentials, the best and most efficient is remote access. It allowed us to decrease the response time for resolving initiates and requests from our customers. The solution is complete, from the beginning to the end of the operations cycle it helps us and makes us more efficient!
CONSSo far all the features are great. It occurs of course where some functions are not used by our team, however this is not a problem and therefore I have no negative points to consider.
Vendor Response
Juliano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Informatech to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Neomesio
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Easy
with it we can generate a number measuring the effort and quantity of records service organization
PROSregistration of tickets by email very easy to use simple integration
CONSreview tickets, but is resolved with the features after atualization the product
Reason for choosing Tiflux
Quality in service, support, and product
Reasons for switching to Tiflux
many Advertisements
Vendor Response
Neomesio, we are grateful as regards these words and we are delighted to know that TiFlux is helping Projuris to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Diego
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
The best service desk to resolve customer billing
Tiflux solved our biggest internal problem, which was to bill our customers as they would like to be billed. We no longer need to create locked packages and plans, we can customize as the customer wants to be served. And billing happens fluidly through the system.
CONSWe would like to have greater power of integration with external services and tools natively. However, we developed these integrations ourselves and Tiflux allowed us to make these integrations because it was well designed.
Vendor Response
Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping Dati Soluc?es to have outstanding results. Concerned the API, this year we will prepare a documentation to give you more power of integration. We are standing by you for whatever you need to achieve extraordinary results!
Replied March 2020
André Luís
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Best HelpDesk Service
Today our company does not operate without TiFlux.
PROSHere at ETH we like TiFlux because it solved all our ticket management problems, in addition, it helps us to charge our customers correctly and fairly.
CONSThe complexity of configuring to company's reality. Initial support is required to stay correct. The system could take the configuration flow step by step. One thing we miss is the billing feature: invoices with other payment gateways and invoices in an easy way. In addition to inventory control, service orders for technical assistance and product sales.
Vendor Response
Andre, we are grateful as regards these words and we are delighted to know that TiFlux is helping ETH to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your journey with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Henrique
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Best Software
I respond to tickets of my clients fast. My customers can view billing and our tickets clearly and more..
PROSEasy of use... Automatic tickets from email, agent, portal. Dashboards, Custom reports and more..
CONSResponsive. Dashboards. Reports. Fastest, avaiability
Reason for choosing Tiflux
Best Product for my business
Vendor Response
Henrique, we are grateful as regards these words and we are delighted to know that TiFlux is helping SysOP to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Rafael
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
TiFlux is the best tickes and contract management system (billing)
It controls Contracts (billing) very well, easy to customize the workflow of ticket management and excellent reports.
PROSExcellent contract control (billing). Ease of configuring the workflow for ticket management.
CONSIt takes a while to implement some new functions.
Vendor Response
Rafael, we're very grateful for your feedback and partnership for more then two years. We're working to launch new features faster, in order to optimize and improve your daily routine :)
Replied March 2020
Marcelo
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Without a doubt the best software for IT companies.
The great advantage of TiFlux is that it was developed specifically for companies in the sector. We used several tools before TiFlux, and only now we have a solution that meets the operational and strategic area.
CONSAll cons are already on a roadmap for development. Automation, billing improvements, customer reports and contracts.
Vendor Response
Marcelo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Braga Soluc?es to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Edson
Information Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Operations Management
This Tool offer a good experience to Operations Management support IT. They have interesting feature embedded e acceptable price.
PROSIntegration some other application on market and amazing features to administration my customers.
CONSImprove the feature Remote Access - I think today is very slow compared to another tools.
Reason for choosing Tiflux
Integration with Conta Azul Remote access Embedded
Vendor Response
Edson, we are grateful as regards these words and we are delighted to know that TiFlux is helping AiOWare to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results!
Replied April 2020
André
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Parabéns
Interface simples de usar, personalização e suporte.
CONSmelhorar integração com contaazul ou implementar um proprio financeiro.
Vendor Response
We're glad to receive your loveback! We're here to serve you and your team.
Replied December 2020