Great functionality, excellent customer service

Great to have web site sync with point-of-sale for inventory management

Move toward selling add-on features, making best product more expensive

Going on 6 years now, I'm overall pleased with how nitrosell has helped our small business get a great online presence.

Its easy to implement and manage. When help is needed, NItrosell's team is there to assist and get things implemented or fixed.

Like anything, there are limits to what can be done. We'd love to be able to track an order and send notifications to customers more easily.

Overall, I am pleased with the software but think it has a long way to go. I have faced many challenges but the people in the company have all done their best to address any issues. I believe all software systems have flaws but also believe that Nitrosell does try to get better overall to eliminate them.

I like the fact that this product integrates with my current POS system - the set up of products is fairly easy and quick if you are a business that already inputs your data into your POS system.

I don't like how the support is handled, it uses a ticket system when you have issues instead of a call in system. Also, I don't like the checkout page options that are offered, I feel that Nitrosell needs to update the checkout page and make it more user friendly and custom. I am in the delivery business and the section for adding tips for the delivery drivers is not the best. It needs to have suggested tip increments and better functioning.

Websell's ecommerce platform melds perfectly with our till system so while we are dealing with two different companies, both are familiar with each other and the 'isms' which is particularly helpful when I get lost.

I haven't found anything yet that bothers me about the software. I am on a learning curve with it continually.

Overall experience has been great.

Competitive pricing, feature packed, easy to use, great support.

Software is glitchy at times, but support is always there to solve any issues.

We have used websell (previously Nitrosell) for the last 14 years due to its integration with POS software - perfect for a bricks and mortar store. This allows us to run an efficient operation as we can amalgamate orders across all platforms (in store, telephone and internet) for the most efficient picking and packing and the best customer service. Over the years the platform has allowed us to easily and successfully expand our online inventory and grow our web presence. Our webstore is google friendly and has a modern light feel as well as a great checkout. We are overall happy with the offering from websell and would recommend to anyone with a B&M store wanting POS integration to their website.

Our webstore is light and fast and the up time is pretty reliable. Our customers like seeing live stock levels on our webstore which is due to the integration with POS. The data management tool called PAM is fast and easy to use and easily outperforms spreadsheet apps for manipulating large scale data. The support team are consummate professionals.

They don't tell us about new functionality that they develop. We have to wait ages for development work and/or bug fixes(many months, even 1 year+) unless prepared to pay a daily rate. The user forum was disbanded a few years ago which is a shame as we could upvote change requests from other people and also crowd fund dev work. Very significant increases in monthly charges over the last 2 years with no change in service received, and lack of a transparent pricing policy.

Overall, the software has a lot of potential, functions, and compatibility with POS system. Reasonable price and addable features.

The fact that I can integrated the website with the POS software (RMS, RMH) This makes the inventory management very easy. You can utilize a lot of POS features on the web. Discount, Price change, promotion etc.

Need some time to learn how to use the software well. The support team are very helpful. But, they are in a different time zone. So, usually, it takes one day to askt and another day to get an answer.

We really like Websell. I have been able to manage most things myself. When I cannot figure out a problem, the techs are very helpful. We once had a webstore that was not connected to our POS and that was very difficult to manage.

The most helpful thing about Websell is that it was already integrated with our existing point of sale system. The web orders come into our POS and all inventory is controlled in the POS. So great!!

Our customers have problems getting their orders to process when they have a PO Box as their address. This happens too often.

The initial integration with Nitrosell/WebSell was easy as we used a compatible ePOS, RMH. Support queries were answered quickly.However, as time as gone by we have realised that the company will not upgrade functionality to the market standard (inspite of a stiff monthly fee) without further spend. If this had been made clear at the beginning there is no way on God’s Clean Earth I would have gone with WebSell.Effectively the user experience degrades with the passage of time as larger e-commerce retailers can afford to fork out for the upgrades. We pay 2640 GBP annually and get support when we need it (which is less and less as it is a mature site) but requests for basic improvements in indexing, cart, checkouts and search come with a price tag we can’t afford.

Seamless integration with our ePOS (RMH).

The expense and that it doesn’t upgrade unless you pay on top of the monthly fee.

The setup was not too bad. We had an awesome person we worked with by phone.

The most convenient feature for us is that the website integrates with our Inventory software. I don't have time to manually adjust pricing and inventory levels. I really like the PAM Software application that goes with the website software.

It would be nice to have a refresher course about a year after starting with this web interface. I'm sure there are features we are not utilizing.

Overall I have been working with Nitrosell for 14+ years and its been great! Over 14 years there are a lot of hurdles and changes and we have worked through them together. I am happy to be with Nitrosell.

I like the simplicity and easy to use aspect. I like that Nitrosell teaches you how to run it and I have control to do what I need to without always having to ask for help. I think Nitorsell has A++ customer service and is always great to talk to when a problem comes up.

I loved how integrated Nitrosell was with RMS and I moved to Retail Pro v9 and it was less integrated and a bit more clunky but we worked through some growing pains and it has been working good since. I still don't think it is quite as integrated as it was with RMS and I miss that but I won't know any different if I had only had Retail Pro the whole time. I also feel at times development is a bit slow, in the past when I have asked for a new feature or update on a feature it seems to take a long time or development costs can be quoted at high prices. I wonder if those development prices should be "shared" across all users who would also use the new feature. I think this would allow Nitrosell to get paid for new developments to improve their product and also help keep the cost manageable to the users rather than asking one user to foot the whole bill and then the development never happens.

We have had a very position experience with Nitrosell over the last two years, despite some quite complex custom development being necessary to realise our ambitions (most of which has been added to the whole platform for every user to take advantage of due to Nitrosell's collaborative model). The whole team seem to have the best (commercial) interest of their clients as their top priority - they are quick to respond on even the smallest support queries (and very quick to resolve our one mission critical failure so far, which occurred as a result of something completely out of both our control and theirs).

When talking to the Nitrosell Team you can tell they inherently understand the system they have built, that they are constantly working to make it better, and that there are no sacred cows if priorities change or a better way to accomplish something is discovered. The sheer power and flexibility of the platform is a huge boon compared to our previous website, where even the simplest function or format amendments required developer involvement and long delays - our highly motivated inhouse team can work hand-in-glove with the Nitrosell support reps and developers to constantly evolve the website design or functionality. Despite being a proprietary platform it feels like we have the flexibility of a self-developed, open-source website - truly the best of both worlds! The product management interface generally relies on whatever POS it's integrated with, and the tight nature of the Nitrosell/RMH integration makes product management and order / customer management seamless between our (physical) shop and the website.

The online management tools are very well designed, but most attribute management for products is accomplished by a desktop application called PAM (because those details are largely stored locally, and only sync'd up to the website when the product is made available online), which by Nitrosell's own admission lacks the UI flair. It is a stable and powerful data-entry tool, particularly when batch-editing a number of products, but can be tedious when entering filtering variables or description fields individually product-by-product within cells of the grid.

Apart from the limit on the number of characters on the product description, we find it an excellent system, and there ecommerce marketing assistance is a real bonus, especially driving sales through the website

Once the initial training was provided, we found it very easy to use

There is a limit on the number of characters that can be used on initial product description of 26 characters

We never have to really worry about any issues with our website because I know that whenever we encounter a problem, it will likely be solved within a few hours.

Relatively simple to use once you understand the platform. Customer support has always been helpful and responsive.

Lots of added and expensive fees if we ever need something done within our website, this is holding us back from revamping and modernizing it more which we would like to do ideally.

Pleasant. Nitrosell is overall a good company and looks to help you succeed.

Nitrollsell allows us to seamlessly use our pos system onto the www. Anyone considering going online must have qn integrated system and nitrosell is a fantastic choice.

Although customer service is great they can he hard to reach and there is no phone support. Also you can't integrate features you'll see on other sites like shopify unless you pay for it.

It basic for a startup but long term it is not sustainable.

Its straight forward, can be used easily through POS systems.

Lacks some of the basic features that all of their competitors have in abundance such as the ability to download and print a combined pick list for all orders instead of individual pick lists for all orders. The interface for generating products is not user friendly and having simple buttons like turn off/on are titled true or false for some reason? Other platforms like magento, magico and even shopify are much more advanced.

Ease of use of the actual website is nice. Everything else listed in the cons makes it overall a rough experience.

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