What are WebSell users saying about the software?

Good experience

Great functionality, excellent customer service

Pros

Great to have web site sync with point-of-sale for inventory management

Cons

Move toward selling add-on features, making best product more expensive

Nitrosell does a great job for our online wine and Spirits store

Going on 6 years now, I'm overall pleased with how nitrosell has helped our small business get a great online presence.

Pros

Its easy to implement and manage. When help is needed, NItrosell's team is there to assist and get things implemented or fixed.

Cons

Like anything, there are limits to what can be done. We'd love to be able to track an order and send notifications to customers more easily.

Cash Register Express Integration

Overall, I am pleased with the software but think it has a long way to go. I have faced many challenges but the people in the company have all done their best to address any issues. I believe all software systems have flaws but also believe that Nitrosell does try to get better overall to eliminate them.

Pros

I like the fact that this product integrates with my current POS system - the set up of products is fairly easy and quick if you are a business that already inputs your data into your POS system.

Cons

I don't like how the support is handled, it uses a ticket system when you have issues instead of a call in system. Also, I don't like the checkout page options that are offered, I feel that Nitrosell needs to update the checkout page and make it more user friendly and custom. I am in the delivery business and the section for adding tips for the delivery drivers is not the best. It needs to have suggested tip increments and better functioning.

PV Euro Market and NitroSell

Overall experience has been great.

Pros

Competitive pricing, feature packed, easy to use, great support.

Cons

Software is glitchy at times, but support is always there to solve any issues.

An amazingly affordable eCommerce platform

NitroSell has been wonderful to work with. If there is a question or concern, they have a team of highly qualified individuals to help troubleshoot.

Pros

The ease in which we were able to create a customizable eCommerce site for our Gift Shop. What we didn't know when we purchase this software, was what a benefit this would be to our customers during an unprecedented pandemic.

Cons

There is really nothing we didn't like once we learned how to best utilize the software.

Nitrosell Customer Service is A++ Integration with more POS systems needs some improvement

Overall I have been working with Nitrosell for 14+ years and its been great! Over 14 years there are a lot of hurdles and changes and we have worked through them together. I am happy to be with Nitrosell.

Pros

I like the simplicity and easy to use aspect. I like that Nitrosell teaches you how to run it and I have control to do what I need to without always having to ask for help. I think Nitorsell has A++ customer service and is always great to talk to when a problem comes up.

Cons

I loved how integrated Nitrosell was with RMS and I moved to Retail Pro v9 and it was less integrated and a bit more clunky but we worked through some growing pains and it has been working good since. I still don't think it is quite as integrated as it was with RMS and I miss that but I won't know any different if I had only had Retail Pro the whole time. I also feel at times development is a bit slow, in the past when I have asked for a new feature or update on a feature it seems to take a long time or development costs can be quoted at high prices. I wonder if those development prices should be "shared" across all users who would also use the new feature. I think this would allow Nitrosell to get paid for new developments to improve their product and also help keep the cost manageable to the users rather than asking one user to foot the whole bill and then the development never happens.

Excellent Cross-Platform Ecommerce Solution

We have had a very position experience with Nitrosell over the last two years, despite some quite complex custom development being necessary to realise our ambitions (most of which has been added to the whole platform for every user to take advantage of due to Nitrosell's collaborative model). The whole team seem to have the best (commercial) interest of their clients as their top priority - they are quick to respond on even the smallest support queries (and very quick to resolve our one mission critical failure so far, which occurred as a result of something completely out of both our control and theirs).

Pros

When talking to the Nitrosell Team you can tell they inherently understand the system they have built, that they are constantly working to make it better, and that there are no sacred cows if priorities change or a better way to accomplish something is discovered. The sheer power and flexibility of the platform is a huge boon compared to our previous website, where even the simplest function or format amendments required developer involvement and long delays - our highly motivated inhouse team can work hand-in-glove with the Nitrosell support reps and developers to constantly evolve the website design or functionality. Despite being a proprietary platform it feels like we have the flexibility of a self-developed, open-source website - truly the best of both worlds! The product management interface generally relies on whatever POS it's integrated with, and the tight nature of the Nitrosell/RMH integration makes product management and order / customer management seamless between our (physical) shop and the website.

Cons

The online management tools are very well designed, but most attribute management for products is accomplished by a desktop application called PAM (because those details are largely stored locally, and only sync'd up to the website when the product is made available online), which by Nitrosell's own admission lacks the UI flair. It is a stable and powerful data-entry tool, particularly when batch-editing a number of products, but can be tedious when entering filtering variables or description fields individually product-by-product within cells of the grid.

Nitrosell integrated with Retail Management Hero (RMH)

Overall, the software has a lot of potential, functions, and compatibility with POS system. Reasonable price and addable features.

Pros

The fact that I can integrated the website with the POS software (RMS, RMH) This makes the inventory management very easy. You can utilize a lot of POS features on the web. Discount, Price change, promotion etc.

Cons

Need some time to learn how to use the software well. The support team are very helpful. But, they are in a different time zone. So, usually, it takes one day to askt and another day to get an answer.

Integrates with Inventory software

The setup was not too bad. We had an awesome person we worked with by phone.

Pros

The most convenient feature for us is that the website integrates with our Inventory software. I don't have time to manually adjust pricing and inventory levels. I really like the PAM Software application that goes with the website software.

Cons

It would be nice to have a refresher course about a year after starting with this web interface. I'm sure there are features we are not utilizing.

Made life bit easier!

a very positive overall experience & hopefully will be using it for years to come!

Pros

the integration with our existing EPOS was key to choosing NitroSell. It was easy. Really found software user friendly & love the fact that have so much control over text & images & design etc.

Cons

would say the most frustrating thing for me was when using PAM to upload changes, add products etc if there was a retail sale of item in filter I was updating, when I go to commit the changes, because some information has changed I loose everything that I've being updating even though the changes only involve one item.... so commit changes very very frequently when updating!

Its our whole business

Pleasant. Nitrosell is overall a good company and looks to help you succeed.

Pros

Nitrollsell allows us to seamlessly use our pos system onto the www. Anyone considering going online must have qn integrated system and nitrosell is a fantastic choice.

Cons

Although customer service is great they can he hard to reach and there is no phone support. Also you can't integrate features you'll see on other sites like shopify unless you pay for it.

Nitrosell has helped grow my business

Pros

Nitrosell offers Multi Channels to sell our products. Online, Amazon, Ebay and Brick & Mortar Great Customer Service Knowledgeable Support SEO and SEM and Social Media Marketing services are available

Cons

Monthly fees can add up if you are utilizing many or all of Nitrosell's services but the benefits should outweigh the expenses as long as you give it enough time to let their services work.

Great software and excellent team

Pros

Out of the box, it had many of the features we were looking for but also many features we didn't even think of. Team is always willing to answer any questions. New features are constantly being rolled out.

Cons

Although help files are available, it can be occasionally be difficult finding the right file on your own. Although most will probably be able to use the product with minimal effort, it may be more difficult for those who are not as technologically savvy.

Can not recommend enough

I cannot recommend nitrosell enough, it makes having a websitre very easy to use and customer service are always on hand to help

Pros

Nitrosell are so easy to work with, easy to implement an manage, can not recomment enough

Cons

there is nothing that could be improvedon, it is a complete package

Easy to use, easy to implement, excellent Customer Service

Nitrosell helped us navigate our store shutdown due to COVID and our sales increased as soon as we implemented the Nitrosell store.

Pros

Nitrosell works seamlessly with our existing POS and the setup was quite easy. We trained our staff to use it in minutes.

Cons

The only cons were being in Canada, our payment processing options were somewhat limited.

Nitrosell is the perfect eCommerce Solution

Pros

It works seamlessly with our inventory and point of sale system.

Cons

Occasionally there are bugs, but the support team is fast and efficient at taking care of them.

Works Well

Support is good would be nice to have one in Is time zone. Every person i have dealt with has been very pleasant.

Pros

Makes set up so it does not take a crazy amount of time by using data you already entered into your point of sale.

Cons

With multiple warehouses seems to mix up what items are available sometimes.

Retail

Pros

Innovative, up to date, easy to use, informative

Cons

Inventory management makes sometimes a longer process

Basic

It basic for a startup but long term it is not sustainable.

Pros

Its straight forward, can be used easily through POS systems.

Cons

Lacks some of the basic features that all of their competitors have in abundance such as the ability to download and print a combined pick list for all orders instead of individual pick lists for all orders. The interface for generating products is not user friendly and having simple buttons like turn off/on are titled true or false for some reason? Other platforms like magento, magico and even shopify are much more advanced.